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Responding to Crises: Are Crisis Managers born or made? Association of Asia Pacific Airlines Emergency Response Conference Kuala Lumpur, 2011
Panelists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continental Airlines Flight 1404 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Continental Airlines Flight 1404 Accident Site ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continental Connection Flight 3407 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continental Connection Flight 3407 Accident Site ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What makes a Leader? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crisis Leaders are born ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Crisis Leaders are made ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Unique circumstances  of an aircraft accident ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership during a Crisis ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Qualities that help  during an airline accident ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Qualities that help  during an airline accident ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Family Assistance Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Family Assistance Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FAC family briefings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Airline spokesperson to families ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Airline Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dealing with the unexpected ,[object Object],[object Object],[object Object],[object Object]
 
Dealing with the unexpected ,[object Object],[object Object],[object Object],[object Object],[object Object]
What does a Leader experience? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What does a Leader feel? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Best practices of a Leader ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
me
me
em
eam
team
 
 
 
 
 
 
 
 
restoration target
restoration target  2 weeks
restoration target 2 weeks 12 days
team  1,200
team  10,800  1,200
 
Logistics 32,000 meals 610,000 litres fuel
one in all in
can do attitude
empowerment
trust
rule breaking
goal sacrifice
Chesley Burnett Sullenberger lll
US Airways Flight 1549
values & beliefs
surviving adversity Decision Stakes Uncertainty SOPs, Plans Management, adaptive capacity Strategic leadership, relationships, innovation After Funtowicz and Ravetz
It is the quality of the glue that counts
4 points to take away ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 points to take away ,[object Object],[object Object],[object Object]
4 points to take away ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 points to take away ,[object Object],[object Object],[object Object]
Questions

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Crisis Leaders: Born or Made?

Editor's Notes

  1. A section of the recently completed approach to the Bay St. Louis bridge on the Pass Christian side. (The approach was new due to highway rerouting, but not the bridge itself).
  2. 1,200 – 10,800 PA $50 - $50,000
  3. It is the quality of the glue that counts