Gustaaf.Vocking@power2improve.nl	
  
Twi:er:	
  GustaafVocking	
   	
  LinkedIn:	
  Gustaaf	
  Vocking	
  
(c) Gustaaf.Voc...
Gustaaf	
  Vocking	
  
Ø  Master	
  of	
  Econometrics	
  
Ø  Bachelor	
  of	
  Business	
  informa7on	
  science	
  
Ø...
Nathalie	
  Soeteman	
  
Ø  Master	
  of	
  Law	
  
Ø  Post	
  Doc	
  Change	
  management	
  
Ø  Cer7fied	
  Coach	
  
...
Program	
  
Personal	
  Leadership	
  	
  
Leading	
  with	
  passion	
  and	
  
posi7vity,	
  without	
  a	
  7tle	
  or	...
Experien7al	
  Learning	
  Concept	
  

(c) Gustaaf.Vocking@power2improve.nl
Program	
  
Personal	
  Leadership	
  	
  
Leading	
  with	
  passion	
  and	
  
posi7vity,	
  without	
  a	
  7tle	
  or	...
Personal	
  leadership	
  in	
  quotes	
  

(c) Gustaaf.Vocking@power2improve.nl
Leadership	
  is…	
  

Leadership!

(c) Gustaaf.Vocking@power2improve.nl
9	
  

Leadership	
  in	
  circles	
  
Circle	
  of	
  concern	
  

Circle	
  of	
  
influence	
  

(c) Gustaaf.Vocking@pow...
Personal	
  leadership	
  principles	
  

(c) Gustaaf.Vocking@power2improve.nl
The	
  five	
  things	
  we	
  can’t	
  change	
  
And	
  the	
  happiness	
  we	
  find	
  by	
  embracing	
  them	
  

(c)...
The	
  five	
  things	
  we	
  can’t	
  change	
  
And	
  the	
  happiness	
  we	
  find	
  by	
  embracing	
  them	
  
1.  ...
Acceptance	
  is	
  key	
  to	
  leadership	
  

(c) Gustaaf.Vocking@power2improve.nl
Your	
  highest	
  goal?	
  

(c) Gustaaf.Vocking@power2improve.nl
The	
  five	
  things	
  we	
  can’t	
  change	
  
And	
  the	
  happiness	
  we	
  find	
  by	
  embracing	
  them	
  

(c)...
Finding	
  the	
  sweet	
  spot	
  

(c) Gustaaf.Vocking@power2improve.nl
Finding	
  the	
  sweet	
  spot	
  

(c) Gustaaf.Vocking@power2improve.nl
Finding	
  the	
  sweet	
  spot	
  

(c) Gustaaf.Vocking@power2improve.nl
Finding	
  the	
  sweet	
  spot	
  

(c) Gustaaf.Vocking@power2improve.nl
Finding	
  the	
  sweet	
  spot	
  

Sweetspot	
  

(c) Gustaaf.Vocking@power2improve.nl
Sweet	
  spot	
  check	
  up	
  
1	
  

6	
  
5	
  

2	
  

7	
  

Sweetspot	
  

3	
  

4	
  

(c) Gustaaf.Vocking@power2...
7	
  habits	
  of	
  highly	
  effec7ve	
  people	
  

(c) Gustaaf.Vocking@power2improve.nl
7	
  habits	
  of	
  highly	
  effec7ve	
  people	
  

(c) Gustaaf.Vocking@power2improve.nl
Program	
  
Personal	
  Leadership	
  	
  
Leading	
  with	
  passion	
  and	
  
posi7vity,	
  without	
  a	
  7tle	
  or	...
Leadership	
  in	
  quotes	
  

(c) Gustaaf.Vocking@power2improve.nl
Leadership	
  levels	
  –	
  Jim	
  Collins	
  

(c) Gustaaf.Vocking@power2improve.nl
Program	
  
Personal	
  Leadership	
  	
  
Leading	
  with	
  passion	
  and	
  
posi7vity,	
  without	
  a	
  7tle	
  or	...
Diversity	
  leadership	
  in	
  quotes	
  

(c) Gustaaf.Vocking@power2improve.nl
High	
  performance	
  team	
  

(c) Gustaaf.Vocking@power2improve.nl
Five	
  stages	
  of	
  Culture	
  

(c) Gustaaf.Vocking@power2improve.nl
Five	
  stages	
  of	
  Culture	
  

(c) Gustaaf.Vocking@power2improve.nl
Five	
  stages	
  of	
  Culture	
  

(c) Gustaaf.Vocking@power2improve.nl
Free	
  audiobook	
  download	
  

hep://about.zappos.com/tribal	
  
(c) Gustaaf.Vocking@power2improve.nl
34	
  

Gustaaf.Vocking@power2improve.nl	
  
Twi:er:	
  GustaafVocking	
   	
  LinkedIn:	
  Gustaaf	
  Vocking	
  
(c) Gus...
What	
  is	
  a	
  culture?	
  
•  Culture	
  is	
  the	
  "lens"	
  
through	
  which	
  you	
  
view	
  the	
  world.	
 ...
Four	
  Fundamental	
  PaPerns	
  of	
  Cultural	
  Difference
	
  
What	
  is	
  different?	
  
1.	
  Communica>on	
  Style...
37	
  

The reasonable person adapts himself to the
world, while the unreasonable one persists in
trying to adapt the worl...
Priorities of Cultural Values

(c) Gustaaf.Vocking@power2improve.nl
39	
  

(c) Gustaaf.Vocking@power2improve.nl
Trompenaars	
  

(c) Gustaaf.Vocking@power2improve.nl
Trompenaars	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Trompenaars	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Trompenaars	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
44	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Hofstede	
  applied	
  

(c) Gustaaf.Vocking@power2improve.nl
Addi7onal	
  resources	
  
Geert	
  Hofstede	
  Webinar	
  of	
  65	
  minutes:	
  
hep://www.sietareu.org/ac7vi7es/webina...
55	
  

(c) Gustaaf.Vocking@power2improve.nl
Effec7ve	
  communica7on?	
  

Effec@ve	
  Speaking	
  
Understanding	
  people s	
  percep@on	
  
Effec@ve	
  listening	
  
...
Elements	
  of	
  communica7on	
  
Verbal	
  CommunicaBon	
  
Ø  Words
	
  
	
  	
  
Ø  Voice
	
  	
  
Non-­‐Verbal	
  C...
Cross	
  Culture	
  Communica7on	
  

Intercultural Communication is the process of sending and
receiving messages between...
High	
  Context	
  and	
  Low	
  Context	
  Cultures	
  
High Context Cultures:
rely heavily on non-verbal
and subtle situ...
60	
  

Gustaaf.Vocking@power2improve.nl	
  
Twi:er:	
  GustaafVocking	
   	
  LinkedIn:	
  Gustaaf	
  Vocking	
  
(c) Gus...
On	
  7me…	
  
In	
  some	
  cultures,	
  
looking	
  people	
  in	
  the	
  
eye	
  is	
  assumed	
  to	
  
indicate	
  h...
Personal	
  space	
  

(c) Gustaaf.Vocking@power2improve.nl
Eye	
  Contact	
  
In	
  some	
  cultures,	
  
looking	
  people	
  in	
  the	
  
eye	
  is	
  assumed	
  to	
  
indicate	...
In	
  USA,	
  the	
  cheapest,	
  
most	
  effec>ve	
  way	
  to	
  
connect	
  with	
  people	
  is	
  to	
  
look	
  them...
Most	
  people	
  in	
  Arab	
  culture	
  share	
  a	
  great	
  deal	
  of	
  eye	
  
contact	
  and	
  may	
  regard	
 ...
In	
  English	
  culture,	
  a	
  
certain	
  amount	
  of	
  eye	
  
contact	
  is	
  required,	
  
but	
  too	
  much	
 ...
In	
  South	
  Asian	
  and	
  many	
  other	
  cultures	
  direct	
  eye	
  
contact	
  is	
  generally	
  regarded	
  as...
Gesture	
  

(c) Gustaaf.Vocking@power2improve.nl
Gesture	
  

(c) Gustaaf.Vocking@power2improve.nl
Gesture	
  

(c) Gustaaf.Vocking@power2improve.nl
Blocks	
  to	
  Cultural	
  Communica>on	
  
1. Ethnocentrism	
  :	
  Inability	
  to	
  accept	
  another	
  culture's	
 ...
Blocks	
  to	
  Cultural	
  Communica>on	
  
4.Cultural	
  Blindness:	
  Differences	
  are	
  ignored	
  and	
  one	
  
pr...
DEVELOPING	
  CROSS	
  CULTURAL	
  
COMMUNICATION	
  SKILLS	
  	
  

"Tact	
  is	
  the	
  ability	
  to	
  describe	
  ot...
Skills	
  To	
  Overcome	
  Differences	
  

"To	
  handle	
  yourself,	
  use	
  your	
  head;	
  to	
  handle	
  others,	...
Skills	
  To	
  Overcome	
  Differences	
  

Respec>ng	
  Differences	
  and	
  Working	
  Together	
  
(c) Gustaaf.Vocking@...
Skills	
  To	
  Overcome	
  Differences	
  

Building	
  Trust	
  Across	
  Cultural	
  Boundaries	
  
(c) Gustaaf.Vocking@...
Skills	
  To	
  Overcome	
  Differences	
  

Connec>ng	
  with	
  people	
  
(c) Gustaaf.Vocking@power2improve.nl
TEN	
  Pre-­‐cauBons	
  in	
  Cultural	
  CommunicaBon	
  
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
10. 

Slow	
  Down	
  
Sepa...
79	
  

(c) Gustaaf.Vocking@power2improve.nl
Trompenaars	
  Dilemma	
  thinking	
  
Step	
  3:	
  Synergize	
  paradoxal	
  
paradigms	
  through	
  common	
  
interes...
Trompenaars	
  Dilemma	
  thinking	
  

(c) Gustaaf.Vocking@power2improve.nl
(c) Gustaaf.Vocking@power2improve.nl
(c) Gustaaf.Vocking@power2improve.nl
(c) Gustaaf.Vocking@power2improve.nl
(c) Gustaaf.Vocking@power2improve.nl
86	
  

(c) Gustaaf.Vocking@power2improve.nl
Winnning	
  trust	
  through	
  credibility	
  
4.	
  Results	
  
3.	
  Capability	
  

2.	
  Intent	
  
1.	
  Integrity	
...
Glasl	
  Conflict	
  ladder	
  
Ra>onal	
  
phase	
  

Toughening	
  
Debate	
  
Deeds	
  

Emo>onal	
  
phase	
  

Image	
...
Highly	
  Recommended	
  reading	
  

(c) Gustaaf.Vocking@power2improve.nl
Program	
  
Personal	
  Leadership	
  	
  
Leading	
  with	
  passion	
  and	
  
posi7vity,	
  without	
  a	
  7tle	
  or	...
Leadership	
  language:	
  don’ts	
  
Ø 

Uncalled	
  for	
  masking	
  
	
  “really”,	
  “maybe”,	
  “or	
  something”,	...
Leadership	
  language:	
  do’s	
  
	
  

ü 
ü 
ü 
ü 
ü 
ü 
ü 
ü 
ü 
ü 
ü 
ü 

Short	
  
Relevant	
  
Concrete...
Popular	
  persuasive	
  power	
  words	
  
① You	
  
② Results	
  
③ Health	
  
④ Love	
  
⑤ Discover	
  
⑥ New	
  

① Fr...
Ques7ons?	
  

@GustaafVocking

GustaafVocking

Gustaaf.Vocking@power2improve.nl

(c) Gustaaf.Vocking@power2improve.nl
(c) Gustaaf.Vocking@power2improve.nl
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Delft University Graduate School - Leadership challenge plus bonus slides

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Delft University Graduate School - Leadership challenge plus bonus slides

  1. 1. Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  2. 2. Gustaaf  Vocking   Ø  Master  of  Econometrics   Ø  Bachelor  of  Business  informa7on  science   Ø  Psychology  and  post  Doc  didac7c  skills   Ø  Execu7ve  MBA   Ø  Entrepeneur  since  age  of  15   Ø  Management  Trainer/Coach/Consultant   Ø  Leadership/Communica7ons/Brain  skills   Ø  Managers/Professionals/Experts   Ø  Europe  &  USA   Ø  10  days  per  year  for  students   Ø  >10.000  students  trained   (c) Gustaaf.Vocking@power2improve.nl
  3. 3. Nathalie  Soeteman   Ø  Master  of  Law   Ø  Post  Doc  Change  management   Ø  Cer7fied  Coach   Ø  Social  Business  Change  manager   Ø  Social  media  expert  &  key  note  speaker   Ø  Management  Trainer/Coach/Consultant   Ø  Leadership/Communica7ons/Social  Business   Ø  Managers/Professionals/Experts   (c) Gustaaf.Vocking@power2improve.nl
  4. 4. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  5. 5. Experien7al  Learning  Concept   (c) Gustaaf.Vocking@power2improve.nl
  6. 6. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  7. 7. Personal  leadership  in  quotes   (c) Gustaaf.Vocking@power2improve.nl
  8. 8. Leadership  is…   Leadership! (c) Gustaaf.Vocking@power2improve.nl
  9. 9. 9   Leadership  in  circles   Circle  of  concern   Circle  of   influence   (c) Gustaaf.Vocking@power2improve.nl
  10. 10. Personal  leadership  principles   (c) Gustaaf.Vocking@power2improve.nl
  11. 11. The  five  things  we  can’t  change   And  the  happiness  we  find  by  embracing  them   (c) Gustaaf.Vocking@power2improve.nl
  12. 12. The  five  things  we  can’t  change   And  the  happiness  we  find  by  embracing  them   1.  Everything changes and ends. 2.  Life is not always fair. 3.  Things do not always go according to plan. 4. Pain is a part of life. 5.  People are not loving and loyal all the time. (c) Gustaaf.Vocking@power2improve.nl
  13. 13. Acceptance  is  key  to  leadership   (c) Gustaaf.Vocking@power2improve.nl
  14. 14. Your  highest  goal?   (c) Gustaaf.Vocking@power2improve.nl
  15. 15. The  five  things  we  can’t  change   And  the  happiness  we  find  by  embracing  them   (c) Gustaaf.Vocking@power2improve.nl
  16. 16. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  17. 17. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  18. 18. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  19. 19. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  20. 20. Finding  the  sweet  spot   Sweetspot   (c) Gustaaf.Vocking@power2improve.nl
  21. 21. Sweet  spot  check  up   1   6   5   2   7   Sweetspot   3   4   (c) Gustaaf.Vocking@power2improve.nl 1. Self-­‐sacrificing   2. Disappointed   3. Self-­‐indulgent   4. Unappreciated   5. Frustrated   6. Disengaged   7. Fulfilled  
  22. 22. 7  habits  of  highly  effec7ve  people   (c) Gustaaf.Vocking@power2improve.nl
  23. 23. 7  habits  of  highly  effec7ve  people   (c) Gustaaf.Vocking@power2improve.nl
  24. 24. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  25. 25. Leadership  in  quotes   (c) Gustaaf.Vocking@power2improve.nl
  26. 26. Leadership  levels  –  Jim  Collins   (c) Gustaaf.Vocking@power2improve.nl
  27. 27. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  28. 28. Diversity  leadership  in  quotes   (c) Gustaaf.Vocking@power2improve.nl
  29. 29. High  performance  team   (c) Gustaaf.Vocking@power2improve.nl
  30. 30. Five  stages  of  Culture   (c) Gustaaf.Vocking@power2improve.nl
  31. 31. Five  stages  of  Culture   (c) Gustaaf.Vocking@power2improve.nl
  32. 32. Five  stages  of  Culture   (c) Gustaaf.Vocking@power2improve.nl
  33. 33. Free  audiobook  download   hep://about.zappos.com/tribal   (c) Gustaaf.Vocking@power2improve.nl
  34. 34. 34   Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  35. 35. What  is  a  culture?   •  Culture  is  the  "lens"   through  which  you   view  the  world.     •  It  is  central  to  what   you  see,   •  How  you  make  sense   of  what  you  see,   •  How  you  express   yourself.   (c) Gustaaf.Vocking@power2improve.nl
  36. 36. Four  Fundamental  PaPerns  of  Cultural  Difference   What  is  different?   1.  Communica>on  Styles   2.  ABtudes  toward  conflicts   3.  Decision  making  style   4.  Approaches  to  knowing   Hidden  below  the  surface?   1.  Beliefs   2.  Values   3.  Expecta>ons   4.  ABtudes   (c) Gustaaf.Vocking@power2improve.nl
  37. 37. 37   The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt the world to himself Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  38. 38. Priorities of Cultural Values (c) Gustaaf.Vocking@power2improve.nl
  39. 39. 39   (c) Gustaaf.Vocking@power2improve.nl
  40. 40. Trompenaars   (c) Gustaaf.Vocking@power2improve.nl
  41. 41. Trompenaars  applied   (c) Gustaaf.Vocking@power2improve.nl
  42. 42. Trompenaars  applied   (c) Gustaaf.Vocking@power2improve.nl
  43. 43. Trompenaars  applied   (c) Gustaaf.Vocking@power2improve.nl
  44. 44. 44   (c) Gustaaf.Vocking@power2improve.nl
  45. 45. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  46. 46. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  47. 47. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  48. 48. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  49. 49. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  50. 50. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  51. 51. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  52. 52. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  53. 53. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  54. 54. Addi7onal  resources   Geert  Hofstede  Webinar  of  65  minutes:   hep://www.sietareu.org/ac7vi7es/webinars     Hofstede  culture  dimensions  per  country:   hep://geert-­‐hofstede.com/countries.html     (c) Gustaaf.Vocking@power2improve.nl
  55. 55. 55   (c) Gustaaf.Vocking@power2improve.nl
  56. 56. Effec7ve  communica7on?   Effec@ve  Speaking   Understanding  people s  percep@on   Effec@ve  listening   (c) Gustaaf.Vocking@power2improve.nl
  57. 57. Elements  of  communica7on   Verbal  CommunicaBon   Ø  Words       Ø  Voice     Non-­‐Verbal  CommunicaBon   Ø  Gestures     Ø  Postures   Ø  Facial  Expressions   Ø  Eye  Contact   Ø  Vocal  Characteris@cs   Ø  Personal  Appearance   Ø  Touch   (c) Gustaaf.Vocking@power2improve.nl
  58. 58. Cross  Culture  Communica7on   Intercultural Communication is the process of sending and receiving messages between people whose cultural background could lead them to interpret verbal and non-verbal signs differently. (c) Gustaaf.Vocking@power2improve.nl
  59. 59. High  Context  and  Low  Context  Cultures   High Context Cultures: rely heavily on non-verbal and subtle situational cues in communication. Low Context Cultures: rely heavily on words to convey meaning in communication. (c) Gustaaf.Vocking@power2improve.nl
  60. 60. 60   Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  61. 61. On  7me…   In  some  cultures,   looking  people  in  the   eye  is  assumed  to   indicate  honesty  and   straighjorwardness;  in   others  it  is  seen  as   challenging  and  rude.     Source:  Cultural  Antropolgy  2nd  editon   (c) Gustaaf.Vocking@power2improve.nl
  62. 62. Personal  space   (c) Gustaaf.Vocking@power2improve.nl
  63. 63. Eye  Contact   In  some  cultures,   looking  people  in  the   eye  is  assumed  to   indicate  honesty  and   straighjorwardness;  in   others  it  is  seen  as   challenging  and  rude.     (c) Gustaaf.Vocking@power2improve.nl
  64. 64. In  USA,  the  cheapest,   most  effec>ve  way  to   connect  with  people  is  to   look  them  into  the  eye.     (c) Gustaaf.Vocking@power2improve.nl
  65. 65. Most  people  in  Arab  culture  share  a  great  deal  of  eye   contact  and  may  regard  too  liele  as  disrespecjul.     (c) Gustaaf.Vocking@power2improve.nl
  66. 66. In  English  culture,  a   certain  amount  of  eye   contact  is  required,   but  too  much  makes   many  people   uncomfortable.     (c) Gustaaf.Vocking@power2improve.nl
  67. 67. In  South  Asian  and  many  other  cultures  direct  eye   contact  is  generally  regarded  as  aggressive  and  rude.     (c) Gustaaf.Vocking@power2improve.nl
  68. 68. Gesture   (c) Gustaaf.Vocking@power2improve.nl
  69. 69. Gesture   (c) Gustaaf.Vocking@power2improve.nl
  70. 70. Gesture   (c) Gustaaf.Vocking@power2improve.nl
  71. 71. Blocks  to  Cultural  Communica>on   1. Ethnocentrism  :  Inability  to  accept  another  culture's   world  view;  "my  way  is  the  best."               2. DiscriminaBon  :  Differen@al  treatment  of  an               individual  due  to  minority  status;  actual  and  perceived;   e.g.,  "we  just  aren't  equipped  to  serve  people  like  that."     3. Stereotyping  :  Generalizing  about  a  person  while   ignoring  presence  of  individual  difference;  e.g.,  "she's  like   that  because  she's  Asian  –  all  Asians  are  nonverbal."     (c) Gustaaf.Vocking@power2improve.nl
  72. 72. Blocks  to  Cultural  Communica>on   4.Cultural  Blindness:  Differences  are  ignored  and  one   proceeds    as  though  differences  did  not  exist;  e.g.,   "there's  no  need  to  worry  about  a  person's  culture   5.Cultural  ImposiBon:  Belief  that  everyone  should   conform  to  the  majority;  e.g.,  "we  know  what's  best  for   you,  if  you  don't  like  it  you  can  go  elsewhere.”     6.Tone  Difference  :  Formal  tone  change  becomes   embarrassing  and  off  puTng  in  some  cultures.           (c) Gustaaf.Vocking@power2improve.nl
  73. 73. DEVELOPING  CROSS  CULTURAL   COMMUNICATION  SKILLS     "Tact  is  the  ability  to  describe  others  as  they  see  themselves.    –  Abraham  Lincoln     (c) Gustaaf.Vocking@power2improve.nl
  74. 74. Skills  To  Overcome  Differences   "To  handle  yourself,  use  your  head;  to  handle  others,  use  your  heart."    –  Donald  Laird   (c) Gustaaf.Vocking@power2improve.nl
  75. 75. Skills  To  Overcome  Differences   Respec>ng  Differences  and  Working  Together   (c) Gustaaf.Vocking@power2improve.nl
  76. 76. Skills  To  Overcome  Differences   Building  Trust  Across  Cultural  Boundaries   (c) Gustaaf.Vocking@power2improve.nl
  77. 77. Skills  To  Overcome  Differences   Connec>ng  with  people   (c) Gustaaf.Vocking@power2improve.nl
  78. 78. TEN  Pre-­‐cauBons  in  Cultural  CommunicaBon   1.  2.  3.  4.  5.  6.  7.  8.  9.  10.  Slow  Down   Separate  Ques>ons   Avoid  Nega>ve  Ques>ons   Take  Turns   Write  it  down   Be  Suppor>ve   Check  Meanings   Avoid  Slangs   Watch  the  humor   Maintain  E>quePe   (c) Gustaaf.Vocking@power2improve.nl
  79. 79. 79   (c) Gustaaf.Vocking@power2improve.nl
  80. 80. Trompenaars  Dilemma  thinking   Step  3:  Synergize  paradoxal   paradigms  through  common   interests  and  goals.   Step  2:  Clarify:  stakeholders,  posi@ons,  norms,   values  and  beliefs.   Step  1:  Determine  dilemma  duali@es  and  dilemma  owner.   (c) Gustaaf.Vocking@power2improve.nl
  81. 81. Trompenaars  Dilemma  thinking   (c) Gustaaf.Vocking@power2improve.nl
  82. 82. (c) Gustaaf.Vocking@power2improve.nl
  83. 83. (c) Gustaaf.Vocking@power2improve.nl
  84. 84. (c) Gustaaf.Vocking@power2improve.nl
  85. 85. (c) Gustaaf.Vocking@power2improve.nl
  86. 86. 86   (c) Gustaaf.Vocking@power2improve.nl
  87. 87. Winnning  trust  through  credibility   4.  Results   3.  Capability   2.  Intent   1.  Integrity   (c) Gustaaf.Vocking@power2improve.nl
  88. 88. Glasl  Conflict  ladder   Ra>onal   phase   Toughening   Debate   Deeds   Emo>onal   phase   Image  and  coali>ons   Damaged  self  image   Threathening   Limited  damage  doing   BaPle     phase   Anihila>on  of  enemy   Anihila>on  through  self  sacrifica>on   (c) Gustaaf.Vocking@power2improve.nl
  89. 89. Highly  Recommended  reading   (c) Gustaaf.Vocking@power2improve.nl
  90. 90. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  91. 91. Leadership  language:  don’ts   Ø  Uncalled  for  masking    “really”,  “maybe”,  “or  something”,  “possibly”,  tec.   Ø  Depersonifying    “you”  in  tead  of  “I”,  “someone”/”people”  instead  of  the   person  referred  to   Ø  Ø  Time  shiqing    “I  had  the  idea…”  instead  of  “I  propose...”    “We  could  some7me  try…”  instead  of  “Let’s...”   Vague-­‐ify    Unclear,  irrelevant  and/or  incomprehensible  stories     Ø  Too  nega7ve    too  liele  posi7eve  langauage    too  liele  enhusias7c  words    too  much  focus  on  problem  (instead  of  solu7ons)     91   (c) Gustaaf.Vocking@power2improve.nl
  92. 92. Leadership  language:  do’s     ü  ü  ü  ü  ü  ü  ü  ü  ü  ü  ü  ü  Short   Relevant   Concrete   Enthusias7c   Ac7ve   Complete   (In  the)  now   Invi7ng   Thought  provoking   Inspiring   Problem  solving   Improving   (c) Gustaaf.Vocking@power2improve.nl
  93. 93. Popular  persuasive  power  words   ① You   ② Results   ③ Health   ④ Love   ⑤ Discover   ⑥ New   ① Free   ② Easy   ③ Simple   ④ Guarantee   ⑤ Proven   ⑥ Save/Safety   (c) Gustaaf.Vocking@power2improve.nl
  94. 94. Ques7ons?   @GustaafVocking GustaafVocking Gustaaf.Vocking@power2improve.nl (c) Gustaaf.Vocking@power2improve.nl
  95. 95. (c) Gustaaf.Vocking@power2improve.nl
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