Delft University Graduate School - Leadership challenge plus bonus slides

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Delft University Graduate School - Leadership challenge plus bonus slides

  1. 1. Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  2. 2. Gustaaf  Vocking   Ø  Master  of  Econometrics   Ø  Bachelor  of  Business  informa7on  science   Ø  Psychology  and  post  Doc  didac7c  skills   Ø  Execu7ve  MBA   Ø  Entrepeneur  since  age  of  15   Ø  Management  Trainer/Coach/Consultant   Ø  Leadership/Communica7ons/Brain  skills   Ø  Managers/Professionals/Experts   Ø  Europe  &  USA   Ø  10  days  per  year  for  students   Ø  >10.000  students  trained   (c) Gustaaf.Vocking@power2improve.nl
  3. 3. Nathalie  Soeteman   Ø  Master  of  Law   Ø  Post  Doc  Change  management   Ø  Cer7fied  Coach   Ø  Social  Business  Change  manager   Ø  Social  media  expert  &  key  note  speaker   Ø  Management  Trainer/Coach/Consultant   Ø  Leadership/Communica7ons/Social  Business   Ø  Managers/Professionals/Experts   (c) Gustaaf.Vocking@power2improve.nl
  4. 4. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  5. 5. Experien7al  Learning  Concept   (c) Gustaaf.Vocking@power2improve.nl
  6. 6. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  7. 7. Personal  leadership  in  quotes   (c) Gustaaf.Vocking@power2improve.nl
  8. 8. Leadership  is…   Leadership! (c) Gustaaf.Vocking@power2improve.nl
  9. 9. 9   Leadership  in  circles   Circle  of  concern   Circle  of   influence   (c) Gustaaf.Vocking@power2improve.nl
  10. 10. Personal  leadership  principles   (c) Gustaaf.Vocking@power2improve.nl
  11. 11. The  five  things  we  can’t  change   And  the  happiness  we  find  by  embracing  them   (c) Gustaaf.Vocking@power2improve.nl
  12. 12. The  five  things  we  can’t  change   And  the  happiness  we  find  by  embracing  them   1.  Everything changes and ends. 2.  Life is not always fair. 3.  Things do not always go according to plan. 4. Pain is a part of life. 5.  People are not loving and loyal all the time. (c) Gustaaf.Vocking@power2improve.nl
  13. 13. Acceptance  is  key  to  leadership   (c) Gustaaf.Vocking@power2improve.nl
  14. 14. Your  highest  goal?   (c) Gustaaf.Vocking@power2improve.nl
  15. 15. The  five  things  we  can’t  change   And  the  happiness  we  find  by  embracing  them   (c) Gustaaf.Vocking@power2improve.nl
  16. 16. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  17. 17. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  18. 18. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  19. 19. Finding  the  sweet  spot   (c) Gustaaf.Vocking@power2improve.nl
  20. 20. Finding  the  sweet  spot   Sweetspot   (c) Gustaaf.Vocking@power2improve.nl
  21. 21. Sweet  spot  check  up   1   6   5   2   7   Sweetspot   3   4   (c) Gustaaf.Vocking@power2improve.nl 1. Self-­‐sacrificing   2. Disappointed   3. Self-­‐indulgent   4. Unappreciated   5. Frustrated   6. Disengaged   7. Fulfilled  
  22. 22. 7  habits  of  highly  effec7ve  people   (c) Gustaaf.Vocking@power2improve.nl
  23. 23. 7  habits  of  highly  effec7ve  people   (c) Gustaaf.Vocking@power2improve.nl
  24. 24. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  25. 25. Leadership  in  quotes   (c) Gustaaf.Vocking@power2improve.nl
  26. 26. Leadership  levels  –  Jim  Collins   (c) Gustaaf.Vocking@power2improve.nl
  27. 27. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  28. 28. Diversity  leadership  in  quotes   (c) Gustaaf.Vocking@power2improve.nl
  29. 29. High  performance  team   (c) Gustaaf.Vocking@power2improve.nl
  30. 30. Five  stages  of  Culture   (c) Gustaaf.Vocking@power2improve.nl
  31. 31. Five  stages  of  Culture   (c) Gustaaf.Vocking@power2improve.nl
  32. 32. Five  stages  of  Culture   (c) Gustaaf.Vocking@power2improve.nl
  33. 33. Free  audiobook  download   hep://about.zappos.com/tribal   (c) Gustaaf.Vocking@power2improve.nl
  34. 34. 34   Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  35. 35. What  is  a  culture?   •  Culture  is  the  "lens"   through  which  you   view  the  world.     •  It  is  central  to  what   you  see,   •  How  you  make  sense   of  what  you  see,   •  How  you  express   yourself.   (c) Gustaaf.Vocking@power2improve.nl
  36. 36. Four  Fundamental  PaPerns  of  Cultural  Difference   What  is  different?   1.  Communica>on  Styles   2.  ABtudes  toward  conflicts   3.  Decision  making  style   4.  Approaches  to  knowing   Hidden  below  the  surface?   1.  Beliefs   2.  Values   3.  Expecta>ons   4.  ABtudes   (c) Gustaaf.Vocking@power2improve.nl
  37. 37. 37   The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt the world to himself Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  38. 38. Priorities of Cultural Values (c) Gustaaf.Vocking@power2improve.nl
  39. 39. 39   (c) Gustaaf.Vocking@power2improve.nl
  40. 40. Trompenaars   (c) Gustaaf.Vocking@power2improve.nl
  41. 41. Trompenaars  applied   (c) Gustaaf.Vocking@power2improve.nl
  42. 42. Trompenaars  applied   (c) Gustaaf.Vocking@power2improve.nl
  43. 43. Trompenaars  applied   (c) Gustaaf.Vocking@power2improve.nl
  44. 44. 44   (c) Gustaaf.Vocking@power2improve.nl
  45. 45. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  46. 46. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  47. 47. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  48. 48. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  49. 49. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  50. 50. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  51. 51. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  52. 52. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  53. 53. Hofstede  applied   (c) Gustaaf.Vocking@power2improve.nl
  54. 54. Addi7onal  resources   Geert  Hofstede  Webinar  of  65  minutes:   hep://www.sietareu.org/ac7vi7es/webinars     Hofstede  culture  dimensions  per  country:   hep://geert-­‐hofstede.com/countries.html     (c) Gustaaf.Vocking@power2improve.nl
  55. 55. 55   (c) Gustaaf.Vocking@power2improve.nl
  56. 56. Effec7ve  communica7on?   Effec@ve  Speaking   Understanding  people s  percep@on   Effec@ve  listening   (c) Gustaaf.Vocking@power2improve.nl
  57. 57. Elements  of  communica7on   Verbal  CommunicaBon   Ø  Words       Ø  Voice     Non-­‐Verbal  CommunicaBon   Ø  Gestures     Ø  Postures   Ø  Facial  Expressions   Ø  Eye  Contact   Ø  Vocal  Characteris@cs   Ø  Personal  Appearance   Ø  Touch   (c) Gustaaf.Vocking@power2improve.nl
  58. 58. Cross  Culture  Communica7on   Intercultural Communication is the process of sending and receiving messages between people whose cultural background could lead them to interpret verbal and non-verbal signs differently. (c) Gustaaf.Vocking@power2improve.nl
  59. 59. High  Context  and  Low  Context  Cultures   High Context Cultures: rely heavily on non-verbal and subtle situational cues in communication. Low Context Cultures: rely heavily on words to convey meaning in communication. (c) Gustaaf.Vocking@power2improve.nl
  60. 60. 60   Gustaaf.Vocking@power2improve.nl   Twi:er:  GustaafVocking    LinkedIn:  Gustaaf  Vocking   (c) Gustaaf.Vocking@power2improve.nl
  61. 61. On  7me…   In  some  cultures,   looking  people  in  the   eye  is  assumed  to   indicate  honesty  and   straighjorwardness;  in   others  it  is  seen  as   challenging  and  rude.     Source:  Cultural  Antropolgy  2nd  editon   (c) Gustaaf.Vocking@power2improve.nl
  62. 62. Personal  space   (c) Gustaaf.Vocking@power2improve.nl
  63. 63. Eye  Contact   In  some  cultures,   looking  people  in  the   eye  is  assumed  to   indicate  honesty  and   straighjorwardness;  in   others  it  is  seen  as   challenging  and  rude.     (c) Gustaaf.Vocking@power2improve.nl
  64. 64. In  USA,  the  cheapest,   most  effec>ve  way  to   connect  with  people  is  to   look  them  into  the  eye.     (c) Gustaaf.Vocking@power2improve.nl
  65. 65. Most  people  in  Arab  culture  share  a  great  deal  of  eye   contact  and  may  regard  too  liele  as  disrespecjul.     (c) Gustaaf.Vocking@power2improve.nl
  66. 66. In  English  culture,  a   certain  amount  of  eye   contact  is  required,   but  too  much  makes   many  people   uncomfortable.     (c) Gustaaf.Vocking@power2improve.nl
  67. 67. In  South  Asian  and  many  other  cultures  direct  eye   contact  is  generally  regarded  as  aggressive  and  rude.     (c) Gustaaf.Vocking@power2improve.nl
  68. 68. Gesture   (c) Gustaaf.Vocking@power2improve.nl
  69. 69. Gesture   (c) Gustaaf.Vocking@power2improve.nl
  70. 70. Gesture   (c) Gustaaf.Vocking@power2improve.nl
  71. 71. Blocks  to  Cultural  Communica>on   1. Ethnocentrism  :  Inability  to  accept  another  culture's   world  view;  "my  way  is  the  best."               2. DiscriminaBon  :  Differen@al  treatment  of  an               individual  due  to  minority  status;  actual  and  perceived;   e.g.,  "we  just  aren't  equipped  to  serve  people  like  that."     3. Stereotyping  :  Generalizing  about  a  person  while   ignoring  presence  of  individual  difference;  e.g.,  "she's  like   that  because  she's  Asian  –  all  Asians  are  nonverbal."     (c) Gustaaf.Vocking@power2improve.nl
  72. 72. Blocks  to  Cultural  Communica>on   4.Cultural  Blindness:  Differences  are  ignored  and  one   proceeds    as  though  differences  did  not  exist;  e.g.,   "there's  no  need  to  worry  about  a  person's  culture   5.Cultural  ImposiBon:  Belief  that  everyone  should   conform  to  the  majority;  e.g.,  "we  know  what's  best  for   you,  if  you  don't  like  it  you  can  go  elsewhere.”     6.Tone  Difference  :  Formal  tone  change  becomes   embarrassing  and  off  puTng  in  some  cultures.           (c) Gustaaf.Vocking@power2improve.nl
  73. 73. DEVELOPING  CROSS  CULTURAL   COMMUNICATION  SKILLS     "Tact  is  the  ability  to  describe  others  as  they  see  themselves.    –  Abraham  Lincoln     (c) Gustaaf.Vocking@power2improve.nl
  74. 74. Skills  To  Overcome  Differences   "To  handle  yourself,  use  your  head;  to  handle  others,  use  your  heart."    –  Donald  Laird   (c) Gustaaf.Vocking@power2improve.nl
  75. 75. Skills  To  Overcome  Differences   Respec>ng  Differences  and  Working  Together   (c) Gustaaf.Vocking@power2improve.nl
  76. 76. Skills  To  Overcome  Differences   Building  Trust  Across  Cultural  Boundaries   (c) Gustaaf.Vocking@power2improve.nl
  77. 77. Skills  To  Overcome  Differences   Connec>ng  with  people   (c) Gustaaf.Vocking@power2improve.nl
  78. 78. TEN  Pre-­‐cauBons  in  Cultural  CommunicaBon   1.  2.  3.  4.  5.  6.  7.  8.  9.  10.  Slow  Down   Separate  Ques>ons   Avoid  Nega>ve  Ques>ons   Take  Turns   Write  it  down   Be  Suppor>ve   Check  Meanings   Avoid  Slangs   Watch  the  humor   Maintain  E>quePe   (c) Gustaaf.Vocking@power2improve.nl
  79. 79. 79   (c) Gustaaf.Vocking@power2improve.nl
  80. 80. Trompenaars  Dilemma  thinking   Step  3:  Synergize  paradoxal   paradigms  through  common   interests  and  goals.   Step  2:  Clarify:  stakeholders,  posi@ons,  norms,   values  and  beliefs.   Step  1:  Determine  dilemma  duali@es  and  dilemma  owner.   (c) Gustaaf.Vocking@power2improve.nl
  81. 81. Trompenaars  Dilemma  thinking   (c) Gustaaf.Vocking@power2improve.nl
  82. 82. (c) Gustaaf.Vocking@power2improve.nl
  83. 83. (c) Gustaaf.Vocking@power2improve.nl
  84. 84. (c) Gustaaf.Vocking@power2improve.nl
  85. 85. (c) Gustaaf.Vocking@power2improve.nl
  86. 86. 86   (c) Gustaaf.Vocking@power2improve.nl
  87. 87. Winnning  trust  through  credibility   4.  Results   3.  Capability   2.  Intent   1.  Integrity   (c) Gustaaf.Vocking@power2improve.nl
  88. 88. Glasl  Conflict  ladder   Ra>onal   phase   Toughening   Debate   Deeds   Emo>onal   phase   Image  and  coali>ons   Damaged  self  image   Threathening   Limited  damage  doing   BaPle     phase   Anihila>on  of  enemy   Anihila>on  through  self  sacrifica>on   (c) Gustaaf.Vocking@power2improve.nl
  89. 89. Highly  Recommended  reading   (c) Gustaaf.Vocking@power2improve.nl
  90. 90. Program   Personal  Leadership     Leading  with  passion  and   posi7vity,  without  a  7tle  or   formal  power   Working  in  (culturally)   diverse  teams   (c) Gustaaf.Vocking@power2improve.nl
  91. 91. Leadership  language:  don’ts   Ø  Uncalled  for  masking    “really”,  “maybe”,  “or  something”,  “possibly”,  tec.   Ø  Depersonifying    “you”  in  tead  of  “I”,  “someone”/”people”  instead  of  the   person  referred  to   Ø  Ø  Time  shiqing    “I  had  the  idea…”  instead  of  “I  propose...”    “We  could  some7me  try…”  instead  of  “Let’s...”   Vague-­‐ify    Unclear,  irrelevant  and/or  incomprehensible  stories     Ø  Too  nega7ve    too  liele  posi7eve  langauage    too  liele  enhusias7c  words    too  much  focus  on  problem  (instead  of  solu7ons)     91   (c) Gustaaf.Vocking@power2improve.nl
  92. 92. Leadership  language:  do’s     ü  ü  ü  ü  ü  ü  ü  ü  ü  ü  ü  ü  Short   Relevant   Concrete   Enthusias7c   Ac7ve   Complete   (In  the)  now   Invi7ng   Thought  provoking   Inspiring   Problem  solving   Improving   (c) Gustaaf.Vocking@power2improve.nl
  93. 93. Popular  persuasive  power  words   ① You   ② Results   ③ Health   ④ Love   ⑤ Discover   ⑥ New   ① Free   ② Easy   ③ Simple   ④ Guarantee   ⑤ Proven   ⑥ Save/Safety   (c) Gustaaf.Vocking@power2improve.nl
  94. 94. Ques7ons?   @GustaafVocking GustaafVocking Gustaaf.Vocking@power2improve.nl (c) Gustaaf.Vocking@power2improve.nl
  95. 95. (c) Gustaaf.Vocking@power2improve.nl

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