Why do you need to have
your interpreters certified?
March 14, 2014
Natalya Mytareva, M.A., AHI™, CCHI Managing Director
G...
A National, Valid, Credible,
Vendor-Neutral Certification Program
 National – A portable credential that follows the Inte...
CCHI Commissioners
Shiva Bidar-Sielaff, MA, University of WI Hospital & Clinics
Wayne Boatwright, MHA, Meridian Health
Fre...
Accomplishments
By Interpreters, for Interpreters and the Public
Good
 13 Commissioners
 20 Advisors and 1 Managing Dire...
Why is certification important?
What’s in it for an LSP?
 Scott Crystal, Vice President, American
Translation Partners, I...
Hospitals and healthcare
providers
demand assurance of competency of your
interpreters
 DHHS Guidance: “Recipients should...
CCHI Certification Offers
 Consistency in assessing professional
competencies of interpreters
 Validity of the assessmen...
CCHI Certification
is available to
 Interpreters of all languages
 Interpreters working in all modalities:
 Face-to-fac...
CCHI’s 3-step competency
assurance process
1. Rigorous application process establishing
prerequisite requirements are met
...
Who is CCHI Certification for?
An Entry-Level Interpreter:
A person who is able to perform the functions
of a healthcare i...
Credentials Offered
 Associate Healthcare Interpreter™ (AHI™)
 Core knowledge credential available to all
interpreters E...
AHI™ Credential
is the core certification and a professional entry
point for healthcare interpreters regardless of
the lan...
Knowledge
of medical
terminology
Effective
interaction/communication
skills with other healthcare
professionals, patients,...
Value of the AHI™ Credential
 Measures the core professional knowledge
that distinguishes a healthcare interpreter
from a...
CHI™ Credential
 Language-specific certification, currently
available in Spanish, Arabic and Mandarin
 Certificants pass...
CHI™ oral performance
exam measures
Language
skills (being
bilingual)
Consecutive
Interpreting
skills
Sight
Translation
& ...
Why are Simultaneous
Interpreting Skills Important?
Emotionally
charged
situations
Emergency
Dept
Mental health
encounters
2014 Testing Windows for CHI™:
 April 23 - May 14, 2014
 July 21 - August 9, 2014
 October 20 - November 8, 2014
www.cc...
Fees
Application: $35
AHI™ exam: $175
CHI™ exam: $275
 Volume discounts are available for organizations
purchasing 10 or ...
Certification as Workforce
Development Solution
Audience Poll
 You can save your training $$
 If you have contractors – ...
Credential Maintenance
 AHI™ and CHI™ credentials are valid for 4
years
 Maintenance Requirements
32 hours total Contin...
Do you want to invest in a long-term
solution to reducing risk & liability?
If yes – CCHI certification is for you!
We can...
Interpreter Registry and
Credential Verification
Interpreter Registry
www.cchicertification.org
Interpreter Registry and
Credential Verification
Credential Verification
www.cchicertification.org
Why do you support CCHI?
Syan Ruiz, Quality Assurance Liaison,
Lionbridge Technologies, Inc.
www.cchicertification.org
Our Success Stories
Examples of LSPs that either adopted a policy of
requiring CCHI certification as employment
requiremen...
How can you support
certification of interpreters?
 Sponsor your interpreters’ training – they need to have 40
hours of H...
www.cchicertification.org
managing.director@cchicertification.org
Like us on www.facebook.com/CCHIcertification
Follow us ...
Why do you need to have your healthcare interpreters certified?
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Why do you need to have your healthcare interpreters certified?

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Certification Commission for Healthcare Interpreters (CCHI) offers language service companies and others that provide interpreting services an effective and consistent tool to meet quality assurance demands of the health care industry. Employing and contracting CCHI-certified medical interpreters saves money, improves patient outcomes, lowers your liability, and helps comply with the IRS contractor status requirements.

The presentation highlights CCHI’s certification program which offers a three-step medical interpreter competency assurance process based on the best national practices and validated through a third-party accreditation by NCCA (National Commission for Certifying Agencies). It discusses benefits of certification and incentives to companies that support CCHI certification.

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Why do you need to have your healthcare interpreters certified?

  1. 1. Why do you need to have your interpreters certified? March 14, 2014 Natalya Mytareva, M.A., AHI™, CCHI Managing Director Guests: Scott Crystal, Vice President, American Translation Partners, Inc Kevin Cunningham, Sales Executive, Certified Languages International Syan Ruiz, CHI™, Quality Assurance Liaison, Lionbridge Technologies, Inc. www.cchicertification.org
  2. 2. A National, Valid, Credible, Vendor-Neutral Certification Program  National – A portable credential that follows the Interpreter throughout their career  Valid – The single most important concept – the certification test measures what it intends to measure  Credible – Created by Interpreters, for Interpreters and the public good  Vendor-Neutral – Developed from the ground up and not reliant on any existing certification, training, testing or assessment developed or licensed by other organizations. No individual, organization, vendor or entity has any financial or other stake in the program's administration
  3. 3. CCHI Commissioners Shiva Bidar-Sielaff, MA, University of WI Hospital & Clinics Wayne Boatwright, MHA, Meridian Health Frederick Bw’Ombongi, MHA, Spectrum Health, AHI™ Kathleen K. Diamond, MA, Association of Language Companies Gabriela Flores, MBM, Children's Mercy Hospitals and Clinics Jonathan Levy, MA, Consultant and interpreter trainer Alejandro Maldonado, BA, MN Dept. of Human Services, CHI™ Maria Michalczyk, RN, MA, Coram Specialty Infusion Services Elizabeth Nguyen, MA, Children’s Hospital Los Angeles, AHI™ Virginia Pérez-Santallá, C.T., American Translators Association Karin Ruschke, MA, International Language Services, AHI™ Mara Youdelman, JD, LLM, National Health Law Program CCHI Managing Director: Natalya Mytareva, MA, AHI™
  4. 4. Accomplishments By Interpreters, for Interpreters and the Public Good  13 Commissioners  20 Advisors and 1 Managing Director  50 Supporters  2,479 Job Task Analysis Participants  115 Test Development Subject Matter Experts  1,275 AHI™ and CHI™ Credentials Awarded  47 Continuing Education programs accredited with CEAP
  5. 5. Why is certification important? What’s in it for an LSP?  Scott Crystal, Vice President, American Translation Partners, Inc  Kevin Cunningham, Sales Executive, Certified Languages International www.cchicertification.org
  6. 6. Hospitals and healthcare providers demand assurance of competency of your interpreters  DHHS Guidance: “Recipients should be aware that competency requires more than self-identification as bilingual.”  CLAS Standard 7: “Ensure the competence of individuals providing language assistance…”  The Joint Commission standards: “HR.01.06.01 Staff are competent to perform their responsibilities.” (Audience poll) www.cchicertification.org
  7. 7. CCHI Certification Offers  Consistency in assessing professional competencies of interpreters  Validity of the assessment tool verified by a third-party – the National Commission for Certifying Agencies (of Institute for Credentialing Excellence)  Workforce development by requiring interpreters to complete continuing education as a credential renewal requirement www.cchicertification.org
  8. 8. CCHI Certification is available to  Interpreters of all languages  Interpreters working in all modalities:  Face-to-face  Telephonic  Video  Interpreters in any state  Staff, contractor or volunteer interpreters www.cchicertification.org
  9. 9. CCHI’s 3-step competency assurance process 1. Rigorous application process establishing prerequisite requirements are met 2. Taking and passing CCHI’s certification exams 3. Credential maintenance requirements – to renew every 4 years:  Continuing Education Requirements  Work Experience Requirements www.cchicertification.org
  10. 10. Who is CCHI Certification for? An Entry-Level Interpreter: A person who is able to perform the functions of a healthcare interpreter competently and independently in a healthcare setting with the knowledge, skill and ability required to relay messages accurately from a source language to a target language in a culturally competent manner and in accordance with established ethical standards.
  11. 11. Credentials Offered  Associate Healthcare Interpreter™ (AHI™)  Core knowledge credential available to all interpreters EXCEPT Spanish-, Arabic- and Mandarin-speaking interpreters  Certified Healthcare Interpreter™ (CHI™)  Language-specific credential, currently available to Spanish-, Arabic - and Mandarin-speaking interpreters www.cchicertification.org
  12. 12. AHI™ Credential is the core certification and a professional entry point for healthcare interpreters regardless of the language(s) in which they interpret. It is a multiple-choice, computer-based test in English which focuses on the role of the healthcare interpreter and measures the interpreter’s knowledge, abilities and skills related to the following areas: www.cchicertification.org
  13. 13. Knowledge of medical terminology Effective interaction/communication skills with other healthcare professionals, patients, and their families Ability to prepare for and manage an interpreted encounter Cultural responsiveness Critical thinking & decision-making abilities
  14. 14. Value of the AHI™ Credential  Measures the core professional knowledge that distinguishes a healthcare interpreter from a bilingual  Measures critical thinking and ethical decision-making abilities that are vital for protecting your company’s reputation and reducing your liability.  Available to interpreters of all languages www.cchicertification.org
  15. 15. CHI™ Credential  Language-specific certification, currently available in Spanish, Arabic and Mandarin  Certificants pass two exams:  AHI™ multiple-choice examination +  computer-based oral performance, language-specific (CHI™) examination www.cchicertification.org
  16. 16. CHI™ oral performance exam measures Language skills (being bilingual) Consecutive Interpreting skills Sight Translation & Written Translation skills Simultaneous Interpreting skills
  17. 17. Why are Simultaneous Interpreting Skills Important? Emotionally charged situations Emergency Dept Mental health encounters
  18. 18. 2014 Testing Windows for CHI™:  April 23 - May 14, 2014  July 21 - August 9, 2014  October 20 - November 8, 2014 www.cchicertification.org
  19. 19. Fees Application: $35 AHI™ exam: $175 CHI™ exam: $275  Volume discounts are available for organizations purchasing 10 or more exams Contact us at billing@CCHIcertification.org for specifics regarding volume discounts
  20. 20. Certification as Workforce Development Solution Audience Poll  You can save your training $$  If you have contractors – you can comply with the IRS requirement better: “If the business provides the worker with training on how to do the job, this indicates that the business wants the job done in a particular way. This is strong evidence that the worker is an employee. Periodic or on-going training about procedures and methods is even stronger evidence of an employer-employee relationship. However, independent contractors ordinarily use their own methods.” (http://www.irs.gov/Businesses/Small-Businesses-&-Self- Employed/Behavioral-Control) www.cchicertification.org
  21. 21. Credential Maintenance  AHI™ and CHI™ credentials are valid for 4 years  Maintenance Requirements 32 hours total Continuing Education = 16 hours (classroom or contact) in years 1 & 2, 16 hours in years 3 & 4 40 hours of work experience = 20 hours in years 1 & 2, 20 hours in years 3 & 4 Renewal fees: 2 installments of $150 at year 2 and 4 (or $300 total at year 4) www.cchicertification.org
  22. 22. Do you want to invest in a long-term solution to reducing risk & liability? If yes – CCHI certification is for you! We can  Offer you discounts for certification exams of your interpreters  Explain our application & certification process to your interpreters  Accredit your training programs (especially online and language-specific ones) and market them as CE to certified interpreters (see www.ceapcchi.org for info) www.cchicertification.org
  23. 23. Interpreter Registry and Credential Verification
  24. 24. Interpreter Registry www.cchicertification.org
  25. 25. Interpreter Registry and Credential Verification
  26. 26. Credential Verification www.cchicertification.org
  27. 27. Why do you support CCHI? Syan Ruiz, Quality Assurance Liaison, Lionbridge Technologies, Inc. www.cchicertification.org
  28. 28. Our Success Stories Examples of LSPs that either adopted a policy of requiring CCHI certification as employment requirement or reimburse the cost of interpreter certification:  American Translation Partners, Inc  Children’s Hospital of Chicago  Cleveland Clinic (OH)  Rush U Medical Center (Chicago)  Spectrum Health (Grand Rapids, MI)  St. Luke’s Roosevelt Hospital Center (NYC) www.cchicertification.org
  29. 29. How can you support certification of interpreters?  Sponsor your interpreters’ training – they need to have 40 hours of HC interpreting training before they apply for certification  Sponsor your interpreters’ language-specific training to help them pass the CHI™ oral exams in Spanish, Arabic and Mandarin  Encourage your interpreters to subscribe to CCHI Newsletter to get professional updates (website tab “Stay Informed/Subscribe”)  Invite CCHI to speak to your interpreters about certification  Make certification (AHI™ or CHI™) a preferred or required qualification for new hires  Reimburse all or a portion of certification costs to your interpreters or purchase the CCHI exams for a group at a discounted rate www.cchicertification.org
  30. 30. www.cchicertification.org managing.director@cchicertification.org Like us on www.facebook.com/CCHIcertification Follow us on Twitter @CCHIcertify Join us on LinkedIn – “Certification Commission for Healthcare Interpreters”
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