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Presentation on Corporate Etiquette
 

Presentation on Corporate Etiquette

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    Presentation on Corporate Etiquette Presentation on Corporate Etiquette Presentation Transcript

    • Corporate Etiquette “You never get a second chance to make the first impression” 1
    • AIM • THE AIM OF THIS WORKSHOP IS TO GENERATE AWARENESS ABOUT CORPORATE ETIQUETTE AND TO ACQUAINT THE PARTICIPANTS WITH CORPORATE DECORUM SO THAT THEY ARE PROVIDED WITH A COMMON LANGUAGE OF UNIVERSALLY ACCEPTED BEHAVIOUR 2
    • Consider the following • Does the thought of walking into a party full of total strangers fill you with dread? • Does the thought of making small talk on the dinner table at an event make you a wreck? • Do you want to make a good impression at a business event but are so nervous that you can hardly speak? • Do you wish that you could happily talk to people and make friends easily? • Do you wish that you can handle a fork and knife with aplomb 3
    • HISTORY • DERIVED FROM THE WORD TICKET • ANCIENT EGYPTIANS FIRST TO USE FINGER BOWLS • ROMANS FIRST TO DRESS FOR DINNER • FORKS WERE FIRST USED IN AD 800 • NAPKINS AS LARGE AS TOWELS WERE USED IN EARLIER DAYS • “LUNCH” DERIVED FROM THE WORD "LUMP” • TEA A RELATIVELY RECENT PHENOMENON 4
    • What is Etiquette?? Webster’s II New College Dictionary defines Etiquette as: The forms and practices prescribed by social convention or by authority. 5
    • How Does Etiquette Benefit You? • Differentiates you from others in a competitive job market • Enables you to be confident in a variety of settings with a variety of people • Honors commitment to excellence and quality • Modifies distracting behaviors and develops admired conduct • Is a form of social intelligence • Impact on stakeholders “Be one step ahead, practice the social skills necessary to help you make a great first impression and stand out in a competitive job market”. 6
    • PREVIEW • Executive Etiquette • Dining Etiquette • Power Dressing 7
    • Executive Etiquette Creating a positive image • Greetings: • A firm handshake • Appropriate introductions • Nonverbal communication is important • Exchange of cards • Small talk 8
    • INTRODUCTIONS • INTRODUCING YOURSELF • MENTION THE PERSON OF AUTHORITY • NEVER CALL SUPERIOR BY FIRST NAME IN PRESENCE OF AN OUTSIDER • NEVER POINT TO ANOTHER PERSON WHILE INTRODUCING • DIFFICULT NAMES • FORGETTING NAMES • WHEN INTRODUCED • GROUP INTRODUCTIONS 9
    • Executive Etiquette Business events: • • • • • Always respond to an RSVP Follow the laid down dress code Introduce new people to those around you Avoid excessive drinking at company events. Send a thank you note to the host after the event. 10
    • Office Etiquette Attending a meeting • Listen carefully • Come prepared • Be concise and articulate when speaking • Show respect 11
    • OFFICE ETIQUETTE • LOUD TELEPHONE CONVERSATIONS • NOT CLEARING UP AFTER YOURSELFIN THE STAFF KITCHEN • SHOWING UP LATE FOR MEETINGS • EAVESDROPPING/READING OVER SHOULDER • WAERING TOO MUCH PERFUME/DEODORANT • TALKING BEHIND SOMEONE’S BACK • OFFENSIVE JOKES • DISCUSSING TABOO SUBJECTS • SMOKING IN COMMON AREAS • CELLPHONE ETIQUETTE 12
    • Executive Etiquette Telephone etiquette: • Placing calls • Answering calls • Transferring calls • Some courteous closing statements: Feel free to call us anytime It was pleasure talking to you 13
    • Executive Etiquette Rest room Etiquette • Be hygienic: ALWAYS • Don’t be stall neighbors if you can help it. • Conversations can wait until you are done 14
    • E MAIL ETIQUETTE • • • • • • • • • • • • • • • • • • PROFESSIONALISM, EFFICIENCY, PROTECTION FROM LIABILITY BE CONCISE AND TO THE POINT SPELLING AND GRAMMAR MAKE IT PERSONAL ANSWER SWIFTLY TRAF ATTACHMENTS STRUCTURE AND LAYOUT OVERUSE OF HIGH PRIORITY OPTIONS DO NOT WRITE IN CAPITALS READ BEFORE PRESSING SEND DO NOT OVER USE”REPLY TO ALL” USE OF BCC EMOTICONS AND ABBREVIATIONS CHAIN MAILS EMAIL POLICY SPAM CC FIELD SPARINGLY 15
    • CONTD • MIND YOUR MANNERS • MIND YOUR TONE • VIRUS WARNINGS 16
    • Executive Etiquette Lift Etiquette: • If unwell, especially if you are coughing and sneezing use a lift carriage which is empty whenever possible • In busy tower blocks: do not call a lift to stop if you need to travel between 1 or 2 floors • The person standing right next to the control panel is NOT the lift operator 17
    • The Importance of Dining Appropriately “Shirley Wiley, owner of Etiquette and Company, California, reports that roughly 80% of second interviews involve a business meal”. *Texas Health Resources, “Placement Manuals” August 2004 18
    • Professional Dining Basics American Style Dining • Arrive on time • Wait to sit until host/hostess indicated the seating arrangement • Put napkin in lap before drinking or eating • Order easy to eat food • Don’t order the most expensive items on the menu 19
    • Professional Dining Basics • Wait until everyone has been served before you begin to eat • Bring food to your mouth – NOT your head to your plate • Salt/Pepper pass together • Generally pass food to the right • Rest utensils on plate while talking • Do not talk with your mouth full • Do not chew with your mouth open 20
    • Individual Place Setting 21
    • Professional Dining Basics • Proper posture is important • Table manners please!! – (No gum, no elbows on the table) • “Please and Thank You” • Turn your cell phone off • Be responsible for keeping up and positively contributing to the conversation • Small Talk is appropriate – topics such as : – Books, sports, food, theater, travel, current events etc. – Follow employer’s lead 22
    • What is Not Appropriate? •No swearing •No loud or obnoxious behavior •No crude comments or topics •Subjects to avoid : health, gossip, love life, politics, religion, race and inappropriate stories or jokes 23
    • Power Dressing • Grooming is fundamental • Quality is the hallmark • Fit is all important • Look professional • Appear sleek and crisp 24
    • Power Dressing Business Casual Wardrobe • For women: dress pants, shirt, blouse, well maintained dress or casual shoe (no tennis shoes, flip flops, etc.) • For men: slacks/khaki pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes, flip flops, etc.) **NOTHING SLOPPY** 25
    • Power Dressing Wardrobe • Professional Business Wardrobe For women: skirted/pant suit, blouse or dress shirt, clean well maintained dress shoes (generally closed-toe shoe) • For men: suit, dress shirt, tie (well maintained dress shoes) • Outerwear Appropriate for women/men: Trench coat, umbrella 26
    • Power Dressing Color of dress you choose: • Has various implications Black or Dark grey Blue Green Red Brown 27
    • Casual Work Attire 28
    • Professional Work Attire
    • Questions Thank you 30