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A Comparison of Cloud based ERP Systems

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  • Hi All, If you are looking for Technical Blogs or want to read about vTiger, Odoo, OpenERP, Microsoft Apps, Google Apps, CRM, ERPs, Mobile Apps and New things in IT industry than read and subscribe on http://www.knowledgement.ie OR go to http://www.cloudyogi.com/ for CRM purchase consultation.
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  • Nakul this is a great work. One more player in the market www.erpincloud.com while updating your research document you can also include ERPINCLOUD in your research
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  • 1. Nakul Patel 0 This document provides a comparison of the various cloud-based service offerings for ERP software based on the data collected from various internet sources. Soft-wares, in this report, are compared on the basis of general features such as pricing, support, etc. as well as on the basis of more specific features such as the supported modules and additional capabilities. In all, this assignment compares 7 of the industry perceived best cloud based ERP systems (viz., Plex Online, NetSuite, Epicor, Infor, SAP Business ByDesign, Microsoft Dynamics and Oracle) are described in detail towards the latter part of document. Software Package Comparison for Cloud-based ERP Systems Prepared by: Nakul Patel
  • 2. 1 CLOUD-BASED ERP SOFTWARE ANSWERING THE BIG WHY CLOUD ERP Cloud ERP is an approach to enterprise resource planning (ERP) that makes use of cloud computing platforms and services to provide a business with more flexible business process transformation. Enterprise resource planning is an industry term for the broad set of activities that helps a business manage the important parts of its business such as purchasing and inventory management. ERP applications can also include modules for the finance and human capital management aspects of a business. An ERP system integrates internal and external management information across the entire company, assimilating accounting, manufacturing processes, sales, and customer relationship management. ERP systems facilitate the flow of information between all business functions inside and outside the organization. In the cloud model, the software vendor houses and manages the software and buyers pay a subscription price for the software - typically on a monthly or annual basis. This removes the need for businesses to host and maintain the software and data on their own servers. This model is not to be confused with “web-enabled” software, which means that the software is still installed on-site but the data is accessible online. In both cases, system data can be accessed through an Internet connection, enabling employees to remotely access their business data through any device with online capabilities. To some industry experts, the promise of cloud computing is that it will provide an opportunity for business to completely transform how it uses and pays for information technology. For example, cloud-sourcing legacy ERP applications might eliminate the need for a business to purchase the necessary server and storage hardware and maintain it on site which, in turn, has the potential reduce operational expenditures (OPEX). Other industry experts, however, point out that the problems associated with ERP software deployments – such as integration problems between ERP modules and a company’s legacy systems – would simply transfer to the cloud. THE CLOUD ERP SCENARIO The wheels of a cloud based ERP system have started turning and it is expected that by the year 2015 global expenditure on cloud based ERP systems will have increased by 21% according to research carried out by Forrester!
  • 3. 2 According to a Gartner Forecast from late 2011, the SaaS-delivered ERP market will grow at a 14.7% compound annual growth rate until 2015. Manufacturing software vendors are moving their attention to the cloud and the market is divided between 4 major SaaS ERP players: NetSuite Manufacturing, Epicor Express for Manufacturing, Infor Industrial Manufacturing, and SAP Business ByDesign. The hope is that ERP software developed specifically for cloud computing environments will include new feature sets that were simply not possible using old technology. Until then, cloud ERP is seen as being good for startup organizations and new business divisions within an existing company. ADVANTAGES OF CLOUD-ERP The most common benefits of the cloud-based ERP systems are as follows – 1. Minimized initial investment. On-site ERP solutions require purchasing, housing and maintaining servers, then deploying, configuring, and maintaining the ERP software. The Cloud ERP solution does not require a substantial initial investment. The process of implementing, maintaining, and keeping the solution up to date is the responsibility of the solution provider. 2. Minimized technical staff implication. By eliminating the costs and complexities of installing and integrating additional hardware to support the ERP, enterprises that use cloud-based solutions don’t have to hire additional technical staff to support the application on an ongoing basis. 3. Increase ROI of the ERP application investment. Cloud ERP solutions can easily be implemented and integrated faster into the enterprise’s day-to-day activity. 4. Increased scalability. Cloud ERP systems are easily scalable to meet new business requirements. This benefit is particularly useful for enterprises with specific seasonal activities that need to quickly develop or integrate new functions to meet their business requirements. 5. Subscription benefits. First and foremost, since all SaaS services are offered on a subscription basis, there are no unexpected costs. Customers know exactly how much the system will cost them this month, next month and every other month which is a very appealing prospect especially for smaller businesses whose funds tend to be considerably smaller. Even if the prices for the SaaS system do increase, they don’t tend to increase by a great deal. FIGURE 1: BENEFITS OF CLOUD BASED ERP 6. Faster implementation. Management and setup of an SaaS system are all the responsibility of the vendor so there no real setup or installation process. Most parts of the system will come preconfigured and ready to be setup integrate into your business. This results in a much faster and simpler setup process which ultimately lead to a faster ROI since initial costs are lower.
  • 4. 3 7. Lower initial costs. Since an SaaS system requires very little in the way peripherals and such technology normally found in the average non cloud based ERP solution, the costs of running an SaaS system are much lower as well. The only maintenance cost to the customer would be the wage packet given to the employees using the software. What’s more, most ERP vendors allow for additional users to easily be added into the SaaS system without the need for any additional technology to be implemented so the system can expand easily if you ever need it to. 8. Fewer Responsibilities. Running an in house system means brings with it the added responsibility of dealing with any problems that may occur such as on-site hardware implications, software problems and network issues which makes troubleshooting an error somewhat difficult. However, with an SaaS system all of this is the vendor’s responsibility so the customer does not need to worry about any problems that may occur. 9. Focus on what you are best at. Possibly the major benefit of implementing any SaaS system is the freedom that the customer benefits from since many of the responsibilities of running and maintaining the system are given to the vendor so the customer can focus on doing what they do best – selling the products and services they offer.
  • 5. 4 A TYPICAL ERP SOFTWARE LOOKING CLOSELY AT ERP MODULES Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization— embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP software integrates all facets of an operation, including development, manufacturing, sales and marketing. The purpose of ERP is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. ERP software consists of many enterprise software modules that are individually purchased, based on what best meets the specific needs and technical capabilities of the organization. Each ERP module is focused on one area of business processes, such as product development or marketing. Some of the more common ERP modules include those for product planning, material purchasing, inventory control, distribution, accounting, marketing, finance and HR. ERP SOFTWARE MODULES Different ERP modules cover common functional areas. Organizations implement the modules in ERP that are both economically and technically feasible and profitable. We will describe some of the common modules below. COMMON ERP MODULES  Finance & Accounting  Supply Chain  Manufacturing  Materials Mgmt.  Sales  Project Mgmt.  CRM  HRM
  • 6. 5 FIGURE 2: ERP MODULES Finance Module All kind of organizations small scale, large scale organizations benefit from the implementation of ERP financial module. The financial module is the core of many ERP software systems. It can gather financial data from various functional departments, and generates valuable financial reports such general ledger, trail balance, asbalance sheet and quarterly financial statements. Production Module In the process of evolution of manufacturing requirements planning (MRP) II into ERP, while vendors have developed more robust software for production planning, consulting firms have accumulated vast knowledge of implementing production planning module. Production planning optimizes the utilization of manufacturing capacity, parts, components and material resources using historical production data and sales forecasting. HR Module Human Resources is another widely implemented ERP module. HR module streamlines the management of human resources and human capitals. HR modules routinely maintain a complete employee database including contact information, salary details, attendance, performance evaluation and promotion of all employees. Advanced HR module is integrated with knowledge management systems to optimally utilize the expertise of all employees. Purchasing Module Purchase module streamline procurement of required raw materials. It automates the processes of identifying potential suppliers, negotiating price, awarding purchase order to the supplier, and billing processes. Purchase module is tightly integrated with the inventory control and production planning modules. Purchasing module is often integrated with supply chain management software.
  • 7. 6 Inventory Module Inventory module facilitates processes of maintaining the appropriate level of stock in a warehouse. The activities of inventory control involves in identifying inventory requirements, setting targets, providing replenishment techniques and options, monitoring item usages, reconciling the inventory balances, and reporting inventory status. Integration of inventory control module with sales, purchase, finance modules allows ERP systems to generate vigilant executive level reports. Sales and Marketing Module Sales module implements functions of order placement, order scheduling, shipping and invoicing. Sales module is closely integrated with organizations' ecommerce websites. Many ERP vendors offer online store front as part of the sales module. ERP marketing module along with CRP supports lead generation, direct mailing campaign and other marketing works. Scheduling of the promotion is possible using this. CRM Module Customers are the most integral part of the business. It is necessary for a company to manage interactions with current and future customers. It aims at providing a 360 degree view of customer data. It helps you to know your customer better and includes many features such as activities, history, related contacts, addresses of your customers and their relations with your competitors. The flexible database structures enables you whatever information you would like to keep on your customer and maintains such information for your future reference. CRM module can also offer an effective customer complaint management tool including repairs processing and document management.
  • 8. 7 CLOUD-BASED ERP OFFERINGS KNOWING THE OPTIONS The software-as-a-service (SaaS) concept is being clarified, and lessons are being learned by manufacturing companies around the globe. New vendors are offering various cloud-only ERP solutions for manufacturing, while many traditional vendors have developed cloud or SaaS versions of their existing applications, or new cloud systems that parallel the older on-premise ones. Even more significantly, manufacturers are giving cloud deployment serious consideration as part of their IT strategy for the future. CLOUD-ERP VENDORS Some of the most common Cloud-ERP vendors are listed below – Plex Systems Plex Systems was the first software vendor to bring a cloud-based ERP system to manufacturing software. The company got its start in the automotive industry but recently expanded into food & beverage and other segments. Plex Online is well suited for a variety of manufacturing segments, including automotive, electronics, industrial machinery and plastics, and can support several manufacturing modes, including discrete, mixed mode, process and make-to-order. It is a comprehensive web-based solution that ties the whole enterprise together, including financials, to give businesses a clear, complete snapshot of their company. It comes with multi-language and multi-currency capabilities, and can handle multiple locations, and is eminently scalable, so it grows as the business grows. NetSuite NetSuite is a complete cloud-based ERP solution that integrates with inventory, warehouse management, accounting, and customer relationship management. Ideal for businesses managing production orders and inventory restocking. In addition, the system supports inventory for multiple different locations, assembly management CLOUD BASED ERP – ARE THESE OPTIONS ENOUGH? Cloud ERP adoption is sometimes a controversial process, more complex than it originally appeared. Some ERP vendors have had to discontinue their cloud offerings. Cloud ERP offerings are not yet mature enough or sufficiently diversified to fully fit the entire manufacturing industry.
  • 9. 8 requirements, bill of materials, work order management, diverse methods of measurement, bar coding procedures, and other necessary business processes in the manufacturing industry. It can also integrate shipping processes with mainstream carriers, such as FedEx. Epicor With extensive functionality for inventory, accounting, pre-production materials, and manufacturing execution, Epicor delivers a fully integrated web-based software system. Ideal for manufacturers with $1 million+ in revenue. Epicor provides its offering in three flavors –  Epicor ERP  Epicor Express  Epicor iVP ORACLE Using the Oracle Technology Foundation, JD Edwards' ERP software is scalable and versatile to meet the needs of a wide variety of vertical markets. Supports multiple languages and currencies. Available as on-premise and web-based. It offers applications for accounts payable, accounts receivable, advanced cost accounting, expense management, financial management and compliance, fixed asset accounting, and a general ledger. The system can support multiple languages and currencies. Infor Infor provides an extended ERP system for the Microsoft® platform that allows companies to manufacture, sell, and service with speed and accuracy. It is a flexible, fully integrated, and easy to use ERP suite that is widely deployed across many different types of industries from aerospace to biomedical, capital equipment, precision tools and more. Infor has two editions of offerings in –  Infor Syteline  Infor Visual ERP SAP SAP newest Saas ERP software, Business ByDesign is a fully comprehensive integrated business management package that is delivered On Demand through a “cloud” or Software as a Service (SaaS) model. Business ByDesign is the only ERP software product that embeds SAP’s best practice business process expertise and IP. This new software solution is designed to provide manufacuturing and distribution SMEs (small and medium businesses) with the benefits of a large scale business application without the need for a large IT department and/or an upfront licensing fee. With Business ByDesign, SMEs now have access to the same SAP business process expertise that has helped many of the world’s leading companies maintain their leading edge.
  • 10. 9 Microsoft Originally designed as a financial accounting system, Microsoft Dynamics GP was extended to serve as a complete ERP suite. Also includes applications for managing HR, manufacturing planning, supply chain, IT, and more. Microsoft Dynamics GP has applications for financial management, human resources management, manufacturing planning, supply chain management, field service, business intelligence, collaboration, compliance, and IT management. The Advanced Management edition contains additional features not found within the Business Essentials edition. There are also a la carte modules which can be purchased separately, along with hundreds of third-party applications from Independent Software Vendors (ISVs) which can be added to the system to fit additional needs. QAD QAD Enterprise Applications is a complete suite of software designed to support all of the key processes of global manufacturers. The software is in use at over 5,500 sites worldwide. QAD Enterprise Applications enables measurement and control of all key business processes, and utilizes industry specific best practices to support companies, whether in a single plant or across an entire global organization. IQMS IQMS, an innovator in Enterprise Resource Planning (ERP) software and creator of a truly single-source software solution, provides manufacturers with all the functionality to efficiently manage and improve business processes. The company's flagship product, EnterpriseIQ, intuitively combines real-time manufacturing, accounting, and supply chain management into one database. IQMS provides business and plant management software that allows manufacturers to run more effectively and more profitably. Sage Sage ERP X3 is designed for nearly size of company in need of an ERP solutions. Sage ERP X3 is particularly strong in manufacturing and distribution with inventory control, supply chain management and accounting functionality. Sage ERP offers functionality for accounting, inventory control, material resource planning, shop floor control, human resources, and supply chain management. The system is relatively unique for the manufacturing and distribution software markets in its ability to offer the choice of multiple databases, operating systems, and deployments (on-premise or web-based). IFS IFS has a solid, growing presence in the North American business software market. IFS North America serves medium-size to large companies in a variety of key industries, including aerospace and defense, industrial manufacturing, automotive, high-tech, construction, and process industries such as food and beverage.
  • 11. 10 TGI TGI's Enterprise 21 ERP delivers fully-integrated sales order management, procurement, inventory management, warehouse management, financial management, advanced planning, customer relationship management (CRM), business intelligence, and manufacturing management software functionality in a single ERP system. Enterprise 21’s underlying system architecture is flexible and configurable by design, enabling organizations to implement the system to meet their unique business process requirements. Offering a broad scope of software functionality, Enterprise 21 ERP is highly scalable ERP solution that allows your business to grow without the addition of additional modules, bolt-ons, or third-party software packages. ProcessPro ProcessPro Premier® is a fully-integrated ERP system incorporating “industry best practice” processes from beginning sales order entry through manufacturing, inventory, and accounting. ProcessPro Premier® is the only product of its kind that is based exclusively on the Microsoft Visual Studio® suite and SQL server database. It offers the added advantage of Microsoft’s extensive research, development, and testing in every package. Unlike other products that rely on proprietary languages and databases, ProcessPro Premier® delivers a fully tested standard that is accepted around the world – ensuring reliability, consistency, and a solid product future. Vai VAI provides flexible, fully integrated business software solutions that give companies of all sizes a true market advantage. With VAI's Enterprise Resource Planning (ERP) application, S2K Enterprise Management Software, you'll obtain reliable data that will streamline your business processes to make it more competitive, responsive, and profitable. Our ERP application features industry-specific modules for manufacturing, wholesale distribution, warehouse management, food, retail and e-business. VAI also provides a software-as-a-service (SaaS) option – featuring multi-tiered support in mindSHIFT Technologies, Inc.’s 24x7x365 data center – for the S2K Distribution, S2K Manufacturing, S2K Warehouse Management, S2K Food, S2K Retail, and S2K Service and Repair enterprise resource planning (ERP) software solutions.
  • 12. 11 COMPARATIVE ANALYSIS OF CLOUD-BASED ERP OFFERINGS (SAAS) UNDERSTANDING THE OPTIONS WHY SELECT Once we have identified the options available to us in terms of ERP offerings, next step is to select the right option. Whereas with the correct ERP system (and there are an overwhelming amount to choose from), a seamless flow of information is created between all business functions inside the boundaries of the organization, along with connections to outside stakeholders, selecting an inappropriate ERP package can result in a plethora of problems. The ill effects of wrong selection An ERP system that is not a right fit tends to weigh down the entire organization. There is the tendency on the part of people to generate alternative manual approaches and work around ERP system inefficiencies. This can compromise security and audit requirements and have a debilitating effect on employee morale. The financial consequence of selecting a wrong ERP is significant. There are examples of manufacturers spending substantial amounts of time and money on ERP implementations only to realize that a different ERP system would have been a better fit. The benefits of a right selection On the brighter side, there are benefits of getting it right. We have already discussed most of the benefits of an ERP system. BASELINE LIST FOR CHOOSING THE RIGHT ERP SOLUTION  Industry Fit  Core Strengths  Industry Norms  Vendor Sustainability  Usability 1.
  • 13. 12 When implemented effectively, ERP can improve alignment of processes with organizational strategy, reduce costs and improve productivity. An Aberdeen group study estimated that best-in-class ERP implementations reduced inventory by as much as 22% and operating costs by as much as 20%. FIGURE 3: AFTER EFFECTS OF BAD ERP FIGURE 4: BENEFITS OF ERP IMPLEMENTATION Thus, it is very important to know the various aspects of the ERP offering you are going to choose. We present the comparative analysis of different ERP systems in this chapter. The comparison is done on the basis of primarily 4 criterion described below – 1. General – Under this we present the comparison on the basis of various aspects such as pricing, subscription options, supported users, latest version available, supported platforms, etc. 2. Modules – We compare the modules offered in different cloud based ERP packages and also compare the functionalities provided by each of the module. 3. Additional Capabilities – We also have a look at what additional modules & services are supported by the ERP system in addition to the standard modules described previously in Chapter 2.
  • 14. 13 4. Service Support – We also compare the additional services provided by the vendor along with the software offering, such as, support, implementation/deployment, training and any additional proprietary services. COMPARISON OF CLOUD BASED ERP (SAAS) OFFERINGS General Data Product Name Version Price Range Financing Options User Range Multi -Site Multi National Architecture Database Platform Server OS SAAS Plex Systems Always Current $5K + per month- Subscription 20-1000+ Yes Yes SaaS Multitenant SOA MS SQL Server, Progress, IBM DB2, Oracle, ODBC Compliant, Pervasive, Sybase, Cloud-Based (Saas), Universal Compatibility, Quickbooks Linux, Windows, Unix, Novell Netware, Solaris, AIX, HP- UX, Compatib le With All Yes NetSuite Always Current $10K- 100K Subscription 10+unlimit ed Yes Yes SAAS, Multitenant MS SQL Server, Progress, IBM DB2, Other, Oracle, Proprietary`, Cloud-Based (Saas), Universal Compatibility, Quickbooks Mac OS, Windows, Unix, Novell Netware Yes Epicor ERP 9.05 $4K -500K Lease, Owner Financing, Lease to own 1-1000+ Yes Yes SOA MS SQL Server, Progress, Cloud-Based (Saas) Linux, Windows, Unix Yes EnterpriseIQ 7.7 $20K- 200,000K Lease, Financing 5-Unlimited Yes yes SOA, .NET Oracle, Cloud-Based (Saas) Linux, Windows, Unix Yes Sage ERP X3 6.5 $2,600 / User- 20-1000+ Yes Yes MS SQL Server, Oracle, Cloud-Based (Saas) Linux, Windows, Unix No Infor VISUAL 6.5.4 $12K- 100K Lease, Owner Financing, Lease to own 5-500 Yes Yes SOA MS SQL Server, Progress, IBM DB2, Other, Oracle, Proprietary`, Cloud-Based (Saas) Linux, Windows, Unix Yes IFS Applications 8.0 8 300K-2M Lease, Owner Financing 40-5000 Yes Yes SOA Oracle, Cloud-Based (Saas) Linux, Windows, Solaris, AIX, HP- UX Yes Enterprise 21 ERP 8.1 $30K- $750K Lease, Interest Free Financing 5-1000+ Yes English / Spanish SOA MS SQL Server, Progress, IBM DB2, Oracle, ODBC Compliant, Cloud-Based (Saas) Mac OS, Linux, Windows, Unix Yes SAP Business ByDesign Cloud and Mobile Based $150/user/ mo- Lease, Owner Financing, Financing 10 to Unlimited Yes US, UK, France, Germany, Model-driven "Cloud" Cloud-Based (Saas), Quickbooks Windows Yes
  • 15. 14 (Always Current) India,& China ProcessPro® Premier 10.2 $100K- 750K Lease 5-1000 Yes Yes .NET, ClientServer MS SQL Server, Cloud-Based (Saas) Windows Yes Epicor Express 9 $400- $5K/Mo. Subscription Jan-50 Yes Yes MS SQL Server, Progress, Cloud-Based (Saas), Quickbooks Windows Yes Infor Syteline 8.01.00 $25K- 100K Lease, Owner Financing, Lease to own 5-350 Yes Yes SOA MS SQL Server, Progress, IBM DB2, Other, Oracle, Proprietary`, Cloud-Based (Saas) Linux, Windows, Unix Yes Oracle E- Business Suite Release 12 $12K- $350K Lease, Financing 25-1000+ Yes yes SOA MS SQL Server, Progress, IBM DB2, Other, Oracle, Proprietary`, Cloud-Based (Saas) Mac OS, Linux, Windows, Unix, Novell Netware, Solaris, AIX, HP- UX, i Operating System Yes Microsoft Dynamics AX AX (2012) $20K- 750K Lease, Owner Financing, Financing 5-1000 Yes Yes SOA, .NET MS SQL Server, Oracle, Cloud-Based (Saas) Windows Yes S2K 5.0.2 80K-150K Lease, Financing 15+ Yes Yes (UK, CA, Caribbean ) SOA Power, Cloud- Based (Saas) i Operating System Yes Microsoft Dynamics GP 2010 $10K- 100K Lease, Owner Financing, Financing 25-500 Yes yes SOA, .NET MS SQL Server, IBM DB2, Other, Oracle, Proprietary`, Cloud-Based (Saas) Mac OS, Linux, Windows, Unix, Novell Netware Yes Epicor iVP 5.3 $3,000 per user- Lease, Owner Financing 10+ Yes Yes SOA IBM DB2, Other, ODBC Compliant, Power, Cloud- Based (Saas) i Operating System Yes QAD Enterprise Applications 2012.1 $250/User - Subscription 10-20,000 Yes Yes SOA, DA Progress, Oracle, Cloud-Based (Saas) Windows Yes TABLE 1: GENERAL DATA Modules Supported MATERIALS MANAGEMENT MODULE Product Name Modules Plex Systems Inventory Summary Inventory Tracking Bill of Materials Bar Coding Job Tracking System Material Requirements Planning NetSuite Multi-location Inventory for Distributor Advanced Shipping Bin Management Order Promising Real-Time Sustem Return Materials Authorization Epicor ERP Advanced Material Mgmt. Bar Coding Handheld Material Handler Interface Material Movement Prioritize Orders Sales Order Allocation
  • 16. 15 EnterpriseIQ Inventory Control Vendor Managed Inventory Wireless Warehouse Management System Sage ERP X3 Inventory Control Infor VISUAL Enterprise Resource Planning Product Lifecycle Mgmt Quality Management IFS Applications 8.0 Inventory Forecasting Inventory Planning Enterprise 21 ERP Inventory Management Procurement Warehouse Management System SAP Business ByDesign ProcessPro® Premier MRP IC AWS Physical Inventory Epicor Express Material Management Infor Syteline Material Management Summary Plant Maintenance Oracle E- Business Suite Inventory Management Warehouse Management Microsoft Dynamics AX Inventory Controls Manufacturing Material Planning Warehouse Management S2K Master Production Schedule (MPS) Material Requirement Planning Microsoft Dynamics GP Inventory Management Materials Requirement Planning Epicor iVP Bar Code Labeling / Serialization Purchasing QAD Enterprise Applications TABLE 2: MATERIALS MANAGEMENT MODULES SALES ORDER MANAGEMENT MODULE Product Name Modules Plex Systems Commission Tracking Competitor Intelligence Database Customer Orders E D I Order Entry & Tracking Quote Tracking Sales Order NetSuite Automated Order Processing Automated Payments One Click Purchase Orders Order Management Procure- to-Pay Purchasing Real Time Order Status Self- Service Vendor Center Shipping Integration Streamline d Receiving Epicor ERP Order Management Sales Mgmt. Overview Demand Management Electronic Data Interchange Estimate / Quote Mgmt. Storefront EnterpriseI Q Packing Slip & Shipping Management Quoting and Estimating Sales Orders Sage ERP X3 Purchasing Management RF Warehousing Sales Monitoring
  • 17. 16 Infor VISUAL Sales Management IFS Application s 8.0 Coordinate Projects Sales Sales Quotes Enterprise 21 ERP Sales & Order Management SAP Business ByDesign ProcessPro ® Premier Order Entry Epicor Express Estimating & Quoting Order Management Infor Syteline Advanced Forcasting Estimating / Quoting Request for Quote Oracle E- Business Suite Oracle Partner Management Quoting Sales Management Sales Proposal Microsoft Dynamics AX Sales & Marketing Sales Management S2K Order Processing Work Order Processing Microsoft Dynamics GP Sales Configuration Sales Forecasting Epicor iVP Customer Returns and Credit Management Estimating and Quoting Invoicing Lead Tracking Order Processing Sales Forecastin g and Analysis Warranty Management QAD Enterprise Application s TABLE 3: SALES ORDER MANAGEMENT MODULES FINANCIAL MANAGEMENT MODULE Product Name Modules Plex Systems Accountin g Overview Accounts Receivabl e / Accounts Payable Costing Expense Project Tracking Inventory Valuation Multi- Company Financial Consolidatio n NetSuite General Ledger, Payables & Receivabl es Financial Summary Advanc ed Billing Amortizatio n Schedules Multi- currency Transactio ns Project Accounting Revenue Recognition Epicor ERP General Ledger Accounts Payable Account s Receivab le Multi- Currancy / Company Financial Mgmt Overview Tax Connect Cash / Asset Mgmt Global Engines Enterprise IQ Financial Overview General Ledger Finanaci al Accounts Payable Accounts Receivabl e Electronic Data
  • 18. 17 Reportin g Interchange (EDI) Sage ERP X3 Business Intelligenc e Data Collection Financi al Overview Infor VISUAL Financial Managem ent IFS Applicatio ns 8.0 Accounts Payable & Receivabl e Budget Managem ent Cash Flow Consolidate Accounts Financial Summary Fixed Assets General Ledger Enterprise 21 ERP Financial s Overview Financial Reports SAP Business ByDesign Accounts Payable Accounts Receivabl e Cash Flow Financial Management Financial Statement s Foreign Currency ProcessPr o® Premier Accounts Payable (AP) Accounts Receivabl e (AR) General Ledger (GL) Project Accounting Epicor Express Accounts Payable Accounts Receivabl e General Ledger Multi- Currency Payroll Infor Syteline Financial Managem ent Oracle E- Business Suite General Ledger Accounts Payable Asset Tracking Microsoft Dynamics AX AR / AP Dynamic AX Financial Features and Summary Fixed Assets General Ledger Internatio nal Project Accounting S2K Accounts Payable Accounts Receivabl e Financi al Highlight s General Ledger Microsoft Dynamics GP Business Intelligenc e Financial Managem ent Multicur rency Online Reports Epicor iVP Accounts Payable Accounts Receivabl e Capital Assets General Ledger QAD Enterprise Applicatio ns Accounts Payable Accounts Receivabl e Banking / Cash Mgmt. Budgeting Finanaci al Overview Financial Analysis Governan ce, Risk & Compliance Manage ment Reportin g Multi- GAAP TABLE 4: FINANCIAL MANAGEMENT MODULES
  • 19. 18 PRODUCTION MANAGEMENT MODULE TABLE 5: PRODUCTION MANAGEMENT MODULES SUPPLY CHAIN MANAGEMENT MODULE Product Name Modules Plex Systems Online Order & Tracking Online Tool Release Problem Control Supplier Quality Supply Chain Overview NetSuite Supply Chain Overview Epicor ERP Supply Chain Mgmt Overview Inventory Mgmt Purchase Mgmt Shipping & Receiving Sourcing Supplier Relationshi p Mgmt. Warehouse Mgmt Enterpri seIQ Capable to Promise Deman d Planning Materials Ordering Outsourc e Central Sage ERP X3 Infor VISUAL Enterpri se Asset Mgmt Supply Chain Mgmt Product Name PlexSystems Barcode Labeling Capacity Planning Complex Assembly Labor & Time Tracking Multi-Plants Plant Floor Mobile Access PLC Machine Integration Preventative Maintenance Production Scheduling Overview Shop Floor Control Statistical Process Controls NetSuite Advanced Multi- location Inventory Aseembly Management Work Order Management Epicor ERP Production Mgmt Overview Advanced Production Advanced Quality Mgmt Job Management Lean Manufacturing Manufacturing Execution Systm. Planning & Scheduling EnterpriseIQ Bill of Manufacture (BOM) Engineering Change Order Manufacturing & Production Reporting Material & Capacity Requirements Planning Production Overview Quality Management Real Time Monitoring Sage ERP X3 Discrete Manufacturing Process Manufacturing Infor VISUAL IFS Applications 8.0 Batch Process Constraint-Based Scheduling Costing Make to Order Make to Project Multisite Planning Shop Order Enterprise 21 ERP Manufacturing SAP Business ByDesign Production Planning & Scheduling Project Management ProcessPro® Premier Advanced Scheduler Formulation Manufacturing ( BOM) QualityControl ( QC) R & D Security Regulations Standard Reports Epicor Express Bill of Materials Document Management Engineering Change and Revision Control Job Management Lean Production Quality Assurance Routing Scheduling Shop Floor Control Infor Syteline Engineering Planning & Scheduling Production Management Project Control Shop Floor Data Workflow Oracle E-Business Suite Production Scheduling Project Costing Shop Floor Management Microsoft Dynamics AX Bill of Materials Product Builder Production Key Features S2K Capacity Requirements Planning Shop Floor Control Microsoft Dynamics GP Bill of Materials Manufacturing Order Process Quality Assurance Epicor iVP Bill of Materials Maintenance Production Control QualityControl Serial and Lot Tracker Shop Floor Reporting Work Order Scheduler / Repetitive Scheduler QAD Enterprise Applications Lean Manufacturing Manufacturing Execution Manufacturing Overview Manufacturing Planning Manufacturing Scheduling Product Data Management Product Data Management Quality Management Modules
  • 20. 19 IFS Applicati ons 8.0 Supply Chain Enterpri se 21 ERP Material Requirem ents Planning (MRP) Distributi on Require ments Planning (DRP) SAP Busines s ByDesig n Supplier Relations hip Mgmt Supply Chain Mgmt Process Pro® Premier Dock Scheduli ng Electron ic Data Interchan ge (EDI) Master Production Scheduler Purchase Orders (PO) Epicor Express Purchas ing Shippin g & Receivin g Supplier Mgmt Infor Syteline Shipping / Receivin g Oracle E- Busines s Suite Supply Chain Executio n Supply Chain Planning Microsof t Dynamic s AX Supply Chain Key Features S2K Inventory Mgmt Microsof t Dynamic s GP Epicor iVP EASY EBusines s Suite EDI / Release Accounti ng QAD Enterpri se Applicati ons Consign ment Deman d Mgmt Purchasi ng Release Mgmt Supply Chain Overview Supply Chain Planning Supply Chain Portal Transport ation Mgmt Warehousi ng TABLE 6: SCM MODULES
  • 21. 20 CUSTOMER RELATIONSHIP MANAGEMENT MODULE TABLE 7: CRM MODULES Product Name Plex Systems Configurator Pricing Cost & Quote Estimating Customer Master List Customer Relations Summary Field Service Opportunity Tracking Quick Quoter Quote Tracking NetSuite Incentive Management Job and Project Tracking Partner Relationship Sales Order Management Self Service Customer Portal Website Epicor ERP Customer Relations Overview Campaign Connect Case Management Informatin Worker Lead / Opportunity Mgmt Mobile Connect Service Management EnterpriseIQ Customer Relationship Management (CRM) Sage ERP X3 CRM Infor VISUAL Customer Relations Mgmt IFS Applications 8.0 CRM Features Customer Services Information Shring Mobility Features Enterprise 21 ERP Customer Relationship Management SAP Business ByDesign Customer Relationship Management ProcessPro® Premier CRM Epicor Express Contact Management Lead & Opportunity Management Marketing Management Infor Syteline Customer Relations Management Field Service Management Oracle E-Business Suite Microsoft Dynamics AX Marketing Automation Sales Force Automation S2K Customer Relationship Management Marketing Automation Remote Sales Force Automation Microsoft Dynamics GP Customer Relationship Mgmt Epicor iVP Customer Relationship Management QAD Enterprise Applications Configurator Customer Relationship Management Customer Self Service Demand Management Pricing Sales Analysis Sales Orders Sales Quotes & Orders Trade Management Modules
  • 22. 21 Additional Capabilities TABLE 8: ADDITIONAL CAPABILITIES Product Name Plex Systems Business Intelligence Computer Aided Design Document Control System E-Commerce Electronic Data Interchange Groupware Communication Human Resources Overview SmartPlex Mobile Access NetSuite Real Time Dashboards Security Epicor ERP Compliance Overview Enterprise Performance Mgmt Global Business Mgmt Human Capital Mgmt Overview Product Data Mgmt Service Mgmt. Overview EnterpriseIQ Payroll Processing Work Force Management Sage ERP X3 Multi-Channel Retail and Direct Marketing Wholesale Distribution Infor VISUAL Human Capital Mgmt IFS Applications 8.0 Business Analytics Human Resources Enterprise 21 ERP Business Intelligence e-Commerce Enterprise 21 Workbench Designer SAP Business ByDesign Business Analytics and Collaboration Compliance Management Executive Management Human Resource Management ProcessPro® Premier Business Intelligence Comprehensive Lot Traceability FDA Compliance MSDS Multicurrency Nutritional Labeling System Manager Epicor Express Business Intelligence Infor Syteline Human Resources Internationaliza tion Intuitive User Interface Multi-Site, Multi-Plant Quality Control (Supplier) Report & Analysis Sytline Data Collection Oracle E- Business Suite Human Resources Analytics iSupport Microsoft Dynamics AX Alert System Business Intelligence Compliance Management Human Resource Service Managment S2K (EDI) Electronic Data Interchange Distribution Management e Business Applications S2K Mobile Microsoft Dynamics GP Epicor iVP Easy e- Business Epicor Analytics Inventory Control System Utilities Time and Attendance QAD Enterprise Applications Analytics Enterprise Asset Management Interoperability Solutions Modules
  • 23. 22 Service Support TABLE 9: SERVICES SUPPORT We will explore the individual modules of some of above mentioned ERP packages in coming chapters. We will describe Plex Online, NetSuite, SAP Business ByDesign, Epicor, Microsoft Dynamics and ORACLE in detail. For more information about the rest, references at the end of assignment can be referred. Product Name Plex Systems Security Training Strategies NetSuite Customer Care NetSuite Central Site Consultation Epicor ERP Business Process Outsourcing Hosting Services Learning & Educational Services Managed Services Professional Services Support EnterpriseIQ IQMS EnterpriseIQ Training Programs IQMS Professional Services and Consulting IQMS Technical Support Software Updates and Maintenance Program Sage ERP X3 Infor VISUAL IFS Applications 8.0 Implementation Support Training Enterprise 21 ERP Direct Developer Support SAP Business ByDesign Built in Services and Support ProcessPro® Premier ClientAdvantage ProductAdvanta ge™   Professional Services Epicor Express Implementation Infor Syteline Oracle E- Business Suite Support Resources Microsoft Dynamics AX Support Options S2K Microsoft Dynamics GP Support Options Epicor iVP Implementation and Training Services System Utilities QAD Enterprise Applications QAD Service and Support Modules
  • 24. 23 PLEX ONLINE PIONEERING CLOUD BASED ERP SOLUTION Plex Online (often referred to as Plex Online Software or Plex Online Cloud ERP) is a software as a service (SaaS) or cloud application ERP that attempts to manage and monitor the manufacturing process and support the functions of production, inventory, shipping, supply-chain management, quality, accounting, sales, and human resource departments, in addition to the traditional ERP roles of finance/accounting, procurement, human capital management, etc. With Plex Online, Plex System accomplished notoriety as the first provider of a complete SaaS ERP solution for manufacturing companies. Plex Online is targeted towards manufacturing industries with rigorous traceability, quality and food safety requirements, including automotive, aerospace, food & beverage, and life sciences or medical manufacturing. Manufacturers needing a solid, reliable cloud-based ERP system that encourages business growth and innovation should look to Plex Online, an industry leader and 2011 CODiE Award-winner for Best Operations Management Solution. Plex Online is ideal for companies using lean manufacturing principles that are committed to high quality products, extensive inventory control (including WIP) and cradle-to-grave traceability. Plex Online is well suited for a variety of manufacturing segments, including automotive, electronics, industrial machinery and plastics, and can support several manufacturing modes, including discrete, mixed mode, process and make-to-order. It is a comprehensive web-based solution that ties the whole enterprise together, including financials, to give businesses a clear, complete snapshot of their company. It comes with multi-language and multi-currency capabilities, and can handle multiple locations, and is eminently scalable, so it grows as the business grows. This state-of-the-art ERP system is web-based, with inclusive scalable pricing that supports an unlimited number of users, including both customers and suppliers. Also, because it is hosted by Plex in a secure environment, you don't have to worry about having a large IT staff or on- premise upgrades. Every time a user logs in, they are working on the PLEX ADVANTAGE Plex Systems was the first software vendor to bring a cloud-based ERP system to manufacturing software. The company got its start in the automotive industry but recently expanded into food & beverage and other segments. Several IT software bloggers have written about Plex’s ability to provide a wide scope of critical features for manufacturers in a SaaS model, where larger ERP vendors have not succeeded.
  • 25. 24 most updated version of the software. It's completely customizable, with the ability to implement features on-demand, as you need them. For companies looking for traceability, precise inventory management, regulation compliance and the ability to secure key industry certifications, Plex Online is a robust, innovative, cloud-based solution. The system must be accessed using a web browser, making its functions available from anywhere with an Internet connection. The software is designed to provide managers and engineers with real-time visibility to production data. While Plex Systems calls the SaaS solution "ERP", the software goes beyond the traditional boundaries of ERP to include the following integrated functions:  Enterprise resource planning (ERP): Plex Online supports traditional ERP accounting functions, including costing, accounts payables, accounts receivables, general ledger and financial statement generation; human resources and payroll; internal activities related to launching new products, conducting R&D projects and handling major engineering part revisions; and others.  Manufacturing execution system (MES) or manufacturing operations management (MOM): Plex Online supports MES/MOM functions such as production (pull) scheduling and Kanban scheduling; materials management; production control and process instructions; tool, production, scrap, and labor tracking; traceability and part genealogy; and CAD integration. The software includes native support for bar code labeling, wireless handheld devices, PLCs, weigh scales, packaging machines, and other common manufacturing and shipping equipment.  Quality management systems (QMS): Plex Online can gather quality data such as reports on Failure Mode and Effects Analysis (FMEA) and Statistical Process Control (SPC) data from electronic gauges. It helps maintain compliance with quality standards including ISO 9000 and ISO 14000, QS- 9000, TS-16949, AS-9100, etc.  Customer relationship management (CRM): Plex Online supports sales and customer relationship activities common in manufacturing industries, including quote tracking and order entry; release accounting and shipment tracking; revenue reporting; and others.  Supply chain management software (SCMS): Plex Online supports supply chain management functions such as electronic Kanban, online releases, EDI, electronic invoices and shipment notifications, online supplier quality management, cross-company inventory traceability, cross- company quality and production data, and others. EDI is integrated with customer orders, inventory, bar code labeling, packaging, and shipping. PLEX ONLINE – MODULES We will now describe the modules supported by Plex Online. (For list of complete features & support, refer the previous chapter). Materials Management Plex Online supports following modules under Materials Management –
  • 26. 25 INVENTORY SUMMARY Plex Online provides a powerful and highly-detailed Inventory Tracking System ideal for tracking containers, pieces and/or assemblies as they move through the manufacturing process on the shop floor. The Plex Online Inventory Tracking system is designed to meet the detailed and rigorous needs of the Production and Quality Departments as well as the Accounting Department. Plex evolved in the manufacturing industry and has always been a manufacturing execution system. Inventory Tracking is one of our primary focus areas and often noted as a major differentiator between us and our competitors. Benefits of Plex Online's Inventory Tracking System:  Simple, easy-to-use design for use by shop floor personnel  Real Time  Online  Tracks individual containers, pieces and/or assemblies  Full traceability and part genealogy  Built-in Bar Code Labeling & Reading  Built-in support for mobile/wireless handheld units  Built-in integration with weigh scales, packaging machines, and other equipment INVENTORY TRACKING This Inventory module provides the ability to track individual containers or individual parts on the shop floor. It is designed for manufacturing facilities, especially part manufacturers, tool shops and other situations where detailed, real-time tracking is required. Each container or part is bar coded with a unique serial number used for tracking and traceability. Each inventory record includes Serial No, Part Number, Location, Status and other pertinent data. Inventory records can be seached and summarized for as required to provide real-time inventory reports. The inventory module is the foundation for many other modules, including Production Tracking, Heat/Lot Traceability, Tool Life Tracking, and Scheduling. BILL OF MATERIALS This module defines the components that make up a part. Plex Online supports infinite levels of BOM. It provides indented BOM, exploded BOM, drilldown BOM, and a variety of other methods for visualizing and editing BOMs. Plex Online handles BOMs with just a few components, or many thousands. BAR CODING Bar Code Labeling is a major strength area and product differentiator for Plex. Plex Online has built-in support for printing, reading, and utilizing bar code labels throughout the manufacturing and business process. Plex featues bar coding is an inherent part of our software design, rather than an afterthought or add-on package. Plex Online provides a huge, constantly updated library of pre-formatted bar code label formats from Honda, GM, Ford, DCX, American Axle, and all the other OEMs and Tier 1 companies. Plex Online
  • 27. 26 supports AIAG, ODETTE, and a variety of other label standards. Plex Online can also be configured to support any other label format you require, whether it's an obscure customer requirement or an internal label. Plex Online specializes in implementing bar coding systems that track containers and/or individual parts on the factory floor using hand-held Pocket PCs. Containers or parts are scanned as they move around the shop floor, providing a highly accurate, real-time inventory system Additional Bar Coding Capabilities  Receiving Raw Materials and Components  Container tracking (used when there are many parts in a container)  Part tracking (used for larger, more complex/valuable assemblies)  Badges (for quick login, time and attendance, and labor tracking)  Machine/Asset Tracking  Locations  MRO Supply Crib Items  Gage Calibration  Tooling  Shipping Labels JOB TRACKING SYSTEM This module is used to track Jobs and Work Orders within the manufacturing facility. It depends on the situation, but usually a Job represents an instruction to the shop floor to produce a certain Quantity of a certain Part Number by a certain Due Date. The Job Tracking system is the foundation for production scheduling, and can be used for simple scheduling on its own. Highly integrated with Inventory, Customer Orders, and several other modules. Nomenclature and specific requirements vary across facilities, and can be fully accommodated: Jobs, Work Orders, Shop Orders, Shop Travelers, Releases, etc. MATERIAL REQUIREMENTS PLANNING (MRP) This module is used to analyze Customer Orders, Raw Material Inventory Levels, Minimum Restock Levels and Lead Times in order to recommend and create releases with suppliers. Similar to traditional Material Requirements Planning (MRP). For ordering raw material and component parts. Sales Order Management Following modules are supported under sales order management – COMMISSION TRACKING The Commission Tracking system provides a framework for setting up a Commission structure for sales people. The system automatically looks up, calculates and records commission when part shipments are made. Reports show the amount of commissions owed based on payment status of the associated customer invoice.
  • 28. 27 Commissions owed can be selected and used to generate accounts payable records, from which pay checks can then be cut via standard accounting module functionality. COMPETITOR INTELLIGENCE DATABASE This is a database of competitor intelligence, including a list of competitors, markets, personnel, capacity, strengths/weaknesses, and other marketing facts. CUSTOMER ORDERS & RELEASES Easy to use Customer Order functions are used to enter, track, and fulfill customer orders. Key data is stored for each order, such as Customer, Due Date, Part Numbers and Quantities. Also provides links to Job Tracking and Inventory in order to monitor the detailed status of an order ELECTRONIC DATA INTERCHANGE Plex Online’s electronic data interchange (EDI) system is easy to use, highly automated, and reliable. Customers and suppliers seamlessly transmit and receive electronic documents, following industry standards. Advance shipment notices (ASNs) are created and transmitted automatically when shipments are made. Plex Online incorporates all AIAG standards, plus requirements of Honda, GM, Ford, Chrysler, Toyota, and other OEMs. Release Accounting A comprehensive Release Accounting solution fulfills all the requirements for dealing with automotive and other release-driven industries. Release Accounting provides a fully-integrated system that includes: EDI Log, General Shipping Log and Barcoding Library. ORDER ENTRY & TRACKING Plex’s cloud based automated order tracking software features are used to enter, track, and fulfill customer orders. Key data is stored for each order, such as Customer, Due Date, Part Numbers and Quantities. Also provides links to Job Tracking and Inventory in order to monitor the detailed status of an order. Also available is Spot Buy Order Entry for quick entry of spot buy customer orders. This screen will create Order, Order Line, Price, Approved Ship to, and Release records. QUOTE TRACKING Manufacturers improve the ordering process with an easy-to-use mechanism for creating, printing, and tracking RFQ’s and Quotes with Plex Online. It also disables some other “automatic” emails used by non- workflow customers. CUSTOMER ORDERS The Customer Order module is used to enter, track, and fulfill customer orders. Key data is stored for each order, such as Customer, Due Date, Part Numbers and Quantities. Also provides links to Job Tracking and Inventory in order to monitor the detailed status of an order.
  • 29. 28 Financial Management Modules supported under financial management are – ACCOUNTING OVERVIEW Plex Online includes a complete Accounting System. One of the most powerful features of the Accounting System is its seamless integration with other parts of Plex Online. Supplier Receipts create AP records. Customer shipments create AR records. Your accounting staff can focus their effort on analysis and follow-up rather than data entry. Accounts Payable Data entry or system creation of supplier invoices in real-time. Active maintenance of outstanding payables and historical management. Payment processing including foreign currency translation. Accounts Receivable Data entry or system creation of Customer invoices including consolidated billing in real-time. Active maintenance of outstanding receivables and historical management. Deposit processing and ability to handle over/under payments. Bank Reconciliation Balancing of all accounting records against bank statement in real-time. Budgeting A module for setting up monthly and annual budgets for revenue and expense GL Accounts, and various reports for analyzing performance and variance to the budget. Credit Checking A module for summarizing the credit status of a customer. Collections In depth maintenance of Customer accounts. Detailed history of invoices, payments, communications, statements and letters. Cross Company Integration A set of features that allow one Plex Customer to seamlessly integrate with a different Plex Customer. This has been configured for container traceability and automatic release creation. Employee Expense Tracking A module for entry and management of employee expenses and reimbursement, such as travel and educational expenses. Expense Project Tracking This module is used by the Accounting and Purchasing departments to track expenses for a special project, such as a press rebuild, a building expansion, or a new R/D initiative. The Project is an auxiliary method for tracking and budgeting expenses, above and beyond the normal Chart of Accounts. Fully integrated with Accounting and Purchasing. Financial Statements
  • 30. 29 Standard reports including; Balance Sheet, Income Statement, Cash Flow, Aging Schedules, Cash Disbursements/Requirements and more all in real-time. General Ledger Data entry or system creation of journal entries, including reversing entries in real-time. Hours Tracking A module for a professional services organization to track internal labor hours/costs. Inventory Valuation - Standard Cost Using the Part Cost Structure as its base, this module provides Inventory Valuation at Standard. The Valuation can be viewed as a detailed and/or summarized report, at the current moment in time or at any point in the past. This is ideal for those situations where the accounting department needs to know the inventory value at particular moments in time (at the beginning and end of the month, for example) in order to do its month end closing. This module also allows you to value inventory based on different Cost Models and to easily compare the results between the two. Key Measurables A flexible system for setting up, tracking and communicating company performance against a set of management-defined Key Measurables. Ideal for strategic management. Multi-company Financial Consolidation Financial reports, such as Income Statement and Balance Sheet, which combine results for two or more companies. Features include multiple levels of consolidation, intercompany eliminations, currency conversion, and multiple report formats. Outside Collections Calling This app downloads a list of customers indicated as open for outside collections with at least one invoice 45-89 days late. An outside collections firm with access to Plex will download this list for calling. Receiving The Receiving module is a simple-to-use interface for receiving goods into the company, which in turn creates a Receiving History Record, updates the Purchase Order, updates inventory, and creates an un-vouchered Accounts Payable entry (where applicable). Highly integrated with Supplier Module, Inventory, and Accounts Payable. Requisitions Module used by customers for approving items before adding them to Purchase Orders. Strategic Planning This modules provides a structure for developing, documenting, and sharing a detailed Strategic Plan for the company. Workflow A flexible, user-configurable module for designing and implementing Workflows. Workflow formalizes the flow of information/documents through a series of steps to fulfill a specific business process. ACCOUNTS PAYABLE Data entry or system creation of supplier invoices in real-time. Active maintenance of outstanding payables and historical management. Payment processing including foreign currency translation.
  • 31. 30 ACCOUNTS RECEIVABLE Data entry or system creation of Customer invoices including consolidated billing in real-time. Active maintenance of outstanding receivables and historical management. Deposit processing and ability to handle over/under payments. COSTING Plex Online tracks and records all physical events (receiving, production, inventory status changes, scrap, subcontract, shipping, etc.) on the shop floor, making it ideal for tracking cost.  Actual Costing  Advanced Standard Costing  Cost Setup  Inventory Valuation - Standard Cost  Job Costing  Part Cost Structure EXPENSE PROJECT TRACKING This module is used by the Accounting and Purchasing departments to track expenses for a special project, such as a press rebuild, a building expansion, or a new R/D initiative. The Project is an auxiliary method for tracking and budgeting expenses, above and beyond the normal Chart of Accounts. Fully integrated with Accounting and Purchasing INVENTORY VALUATION - STANDARD COST Using the Part Cost Structure as its base, this module provides Inventory Valuation at Standard. The Valuation can be viewed as a detailed and/or summarized report, at the current moment in time or at any point in the past. This is ideal for those situations where the accounting department needs to know the inventory value at particular moments in time (at the beginning and end of the month, for example) in order to do its month end closing. This module also allows you to value inventory based on different Cost Models and to easily compare the results between the two. MULTI-COMPANY FINANCIAL CONSOLIDATION Organizations that operate in a multi-company structure requiring consolidation of operations and financial positions often need additional time to create and publish need financial reports. Beyond the need to perform a month-end or year-end closing process for each individual business entity, the corporate accounting team needs to perform the same processes at the consolidating level of the organization. In Plex Online, the process of creating a consolidating structure for an organization is simple. An authorized user selects a name for a consolidation group, than assigns the individual entities/subsidiaries to the group. Within Plex, each entity is effectively its own operating company. Larger organizations that consolidate many entities/subsidiaries can design and build complex structures very quickly. Sub-groups can be created to house and report their own subsidiaries, and can be rolled up to a higher consolidation level. There is no limit to the depth of consolidation levels. Plex Online functionality automatically consolidates entities which have different base currencies. Currencies are translated based on period end spot rate (balance sheet current asset and current liability accounts), period average rate (profit & loss accounts) or using historical rates (long term assets, long term liabilities, and equity accounts). Financial statements at the consolidated level can be designed to report foreign currency gain/loss.
  • 32. 31 Consolidated statements within Plex Online are reported at a category level. The user has the option to view the consolidated numbers by themselves or to view the consolidated numbers along with each subsidiary published numbers and the eliminations. For data validity, when an accounting period is closed at the consolidated level, none of the reporting entities are allowed to enter or generate transactions for that period. When a consolidated fiscal year is closed, the fiscal year for all reporting entities is also closed. Production Management BARCODE LABELING Track containers or individual parts on the factory floor using hand-held pocket PCs. Scan containers or parts as they move around the shop floor for highly accurate, real-time inventory data. The system provides a constantly updated library of pre-formatted barcode label formats supporting industry and OEM standards for most manufacturing industries. Plex Online supports other label formats. CAPACITY PLANNING This module provides reports for analyzing the current and future load on production workcenters.  Rough-cut capacity planning for long term planning  Job Scheduling for job shops and mixed-mode plants  Support for Make-to-Stock and Make-to-Order  High volume and low volume COMPLEX ASSEMBLY Plex Online Cloud ERP offers enhanced functionality to support complex manufacturing in continuous process environments. Improve productivity and increase visibility into the shop floor through the use of programmable logic controllers (PLCs), assembly line support, line processing and online work steps by assembly stations. Generate unique routings and Bills of Material (BOM) based on option configurations. A comprehensive work instruction library dynamically builds work instructions with images and a control plan. Work instructions dynamically link to engineering changes, ensuring the information is always current. LABOR & TIME TRACKING Track both direct labor and indirect labor activity, including the employee, activity, machine, part, operation, project, date, time and hours. This module is fully integrated with the Timeclock screens, the control panel, tool manufacturing system, maintenance system and other modules. MULTI-PLANTS Today’s manufacturer demands a sophisticated network to track inventory, production, and scheduling across multiple locations in different time zones and on different continents
  • 33. 32 A single tenant may contain several buildings within a facility or several facilities in different locations. Typically, buildings within a facility are in close physical proximity to each other and part of the same financial entity. The separate buildings can house different functions within the manufacturing process, including warehouse capacity, back-office functions, or redundant manufacturing stations. Multi-plant manufacturers within a tenant can effectively leverage Plex Online to easily manage many details of resource planning:  Individuals can be assigned by building, limiting operator access to only required and appropriate information.  Inventory transactions such as viewing, adjustments, and shipping can be restricted by building for better control.  Inventory locations can be specified by building and locations within buildings, if desirable.  Inter-plant shipments and receipts can be supported and tracked with barcoding and mobile readers.  Operators can track in-transit shipments between buildings in real time.  Inventory minimums and maximums for purchased parts and supply items can be established on a building-by-building basis. PLANT FLOOR MOBILE ACCESS Plant Floor Mobile Access applications allow you to use wireless handheld scanning devices exactly where and when you perform:  Critical inventory control and management functions including cycle count  Shipping  Receiving  Supplies (MRO) management  Tool tracking PLC MACHINE INTEGRATION Most manufacturers have Programmable Logic Controllers (PLCs) on their machines and equipment to control and monitor production, but few have learned to take advantage of the raw data the PLC collects. The Plex Online PLC/machine integration module seamlessly links Plex Online information and your production machines to take full advantage of its PLC-equipped machines and better manage production. PREVENTATIVE MAINTENANCE Plex Online’s comprehensive preventative maintenance module includes user-definable attributes, checklists, maintenance request and approval functionality, preventive maintenance, spare parts management, MRO, and more. Automatically schedule preventative maintenance by hours, days, or number of production hits or pieces produced. Plex Online allows the manufacturer to define specific machine parameters and to graph and review data over time for predictive maintenance. SHOP FLOOR CONTROL Plex Online provides an extremely strong Shop Floor Control System (also known as Manufacturing Execution System (MES)). Plex grew up in the manufacturing industry and has always been, first and foremost, a manufacturing execution system. This is one of our primary focus areas and often noted as a major differentiator between us and our competitors.
  • 34. 33 Plex Online’s full MES solution includes job/production management, process instructions, production scheduling, ultra-detailed real-time inventory control, tool tracking, production tracking, traceability and part genealogy, labor tracking, PLC machine integration, and much more. Plex Online includes the following base requirements for an Manufacturing Execution System:  Simple, easy-to-use design for use by shop floor personnel  Real Time  Online  Built-in Bar Code Labeling  Built-in support for mobile/wireless handheld units  Built-in integration with machine PLCs  Built-in integration with weigh scales, packaging machines, and other equipment STATISTICAL PROCESS CONTROLS Plex Online’s Statistical Process Control (SPC) module collects inspection data and conducts in-process SPCs. It also handles capability studies, dock audits, part layouts, final inspection sheets, PPAP inspections, and special user-defined checks. Perform all statistical calculations and print a variety of reports, such as histograms, averages and ranges, run charts and more. Fully integrated SPC links the Plex Online part specification, control plan and gage control modules PRODUCTION SCHEDULING OVERVIEW Plex Online provides a variety of production scheduling modules and methodologies, from the simplest to the most complex. We apply these methods in combination as warranted by the manufacturing process, the operational constraints, and the manufacturer's scheduling vision. Material Requirements Planning (MRP) This module is used to analyze Customer Orders, Raw Material Inventory Levels, Minimum Restock Levels and Lead Times in order to recommend and create releases with suppliers. Similar to traditional Material Requirements Planning (MRP). For ordering raw material and component parts. Production Requirements Planning (PRP) Evaluates Customer Releases, current Inventory levels, and Min Inventory points, in order to recommend production. Ideal for high-volume, repetitive manufacturers. Visual Sequence Board - Production Scheduling A visual schedule board that displays the Production Runs scheduled into each Workcenter. Each Production Run includes Part No, Operation, Quantity, Raw Matl Availability, Tooling Availability, Due Date and Note. The Schedule Board represents the short term queue of production runs that are scheduled into the machine. A visual tool for human-assisted, drag & drop scheduling. Advanced Production Scheduling (APS) A comprehensive, ultra-detailed, and fully automatic Finite Scheduling system. Includes visual representations of jobs and workcenter loading. Finite Scheduling The most detailed and sophisticated form of computer-automated scheduling and optimization.
  • 35. 34 Electronic Pull Scheduler This module is used to analyze inventory levels, Minimum Restock Levels, Daily Pulls, and Lead Times in order to recommend and create production jobs and maintain required stock levels. Often used as an electronic pull system. A simple, but powerful min-based approach to lean scheduling. Electronic Kanban Scheduling The Kanban system can be used to augment or replace conventional scheduling. Based on the Toyota Production System, this methodology is especially useful for optimizing the production flow of a small number of high-volume, repetitive parts. A highly visual but virtual method for lean Kanban scheduling. Card-based Kanban Scheduling The Kanban system can be used to augment or replace conventional scheduling. Based on the Toyota Production System, this methodology is especially useful for optimizing the production flow of a small number of high-volume, repetitive parts. Uses Plex-printed, bar coded Scanban™ cards. Supply Chain Management ONLINE ORDER ENTRY & TRACKING The Order Tracking module is used to enter, track, and fulfill customer orders. Key data is stored for each order, such as Customer, Due Date, Part Numbers and Quantities. Also provides links to Job Tracking and Inventory in order to monitor the detailed status of an order. ONLINE TOOL RELEASES This module provides Web-based communication of releases to Tool Suppliers. Suppliers view the online releases screen to see the releases that have been issued to them. They then commit or reject those release dates/quantities. When they are ready to ship the tools, they use Plex to print out a bar coded shipper ahead of time, which is then delivered and received with the tools. This module facilitates a high-level of real-time communication with your tooling suppliers. This is a very fast and simple way to replace the need for paper releases, EDI, and constant phone calls to the supplier. It also streamlines your receiving process. Because the incoming shipper is bar coded and pre-received, the receiving process is very fast and accurate. PROBLEM CONTROL Plex Online enables the manufacturer to record, track, resolve and check statuses of problems across its supply chain. The system includes forms for problem solving, corrective actions, supplier reporting and resolutions, customer concerns and more. It enables the company to assign to its suppliers one or more actions for containment, correction, and problem prevention, and suppliers can respond to the issues in real time. Plex Online includes an online cost recovery system to issue online chargebacks to suppliers when problems are identified.
  • 36. 35 SUPPLIER QUALITY MANAGEMENT This module provides the ability to manage supplier quality, including Supplier Status, Certification Level, Problem History, Quality Performance and more. Often used with E-Communication, to allow suppliers to review and interact with their performance over time. Integrated with Supplier Module, Problem Control, Purchasing and Shipping/Receiving. SUPPLY CHAIN OVERVIEW Because Plex Online is an Internet-based application, it provides a powerful suite of tools for Supply Chain Management in all of its many forms. Plex Online connects the manufacturer with its customer and suppliers through an online database of information, providing paperless, real-time communication between trading partners. Our Supply Chain Management includes electronic kanban, online releases, EDI, electronic invoices and shipment notifications, online supplier quality management, cross- company inventory traceability, cross-company quality and production data, and much more. Customer Module This module establishes a master list of Customers, including various Ship To and Bill To addresses, and maintains all customer-related data. A basic requirement for most systems. Supplier List This module establishes a master list of suppliers, and maintains all supplier-related data. A basic requirement for most systems. Online Order Entry & Tracking The Order Tracking module is used to enter, track, and fulfill customer orders. Key data is stored for each order, such as Customer, Due Date, Part Numbers and Quantities. Also provides links to Job Tracking and Inventory in order to monitor the detailed status of an order. Online Order Inquiry This module allows customers to login to the system and view the real-time status of orders. Inventory Tracking This Inventory module provides the ability to track individual containers or individual parts on the shop floor. It is designed for manufacturing facilities, especially part manufacturers, tool shops and other situations where detailed, real-time tracking is required. Each container or part is bar coded with a unique serial number used for tracking and traceability. Each inventory record includes Serial No, Part Number, Location, Status and other pertinent data. Inventory records can be seached and summarized for as required to provide real-time inventory reports. The inventory module is the foundation for many other modules, including Production Tracking, Heat/Lot Traceability, Tool Life Tracking, and Scheduling. Subcontract Shipping/Receiving This module is used to ship inventory out to processors, track its processing, then receive it back in to the building. Highly integrated with Inventory and Supplier Modules.
  • 37. 36 Building List This module establishes a master list of buildings, and maintains all supplier-related building data. A basic requirement for most systems. Traceability & Cross Company Integration A set of features that allow one Plex Customer to seemlessly integrate with a diffent Plex Customer. This has been configured for container tracability and automatic release creation. Online Releases to Suppliers This modules provides the ability to publish purchase orders and releases to suppliers via the Internet. Suppliers login, commit to the delivery date, print bar codes, and handle other order fulfillment tasks. This system provides highly-flexible, real-time, paperless, bi-directional communication between the company and its suppliers. Highly integrated with Purchasing and Supplier Modules. We support outbound 830's, outbound 850's, outbound 860's, inbound 856's. The inbound 856's load receipts in the system to receive inventory against. The outbound 830's are releases provided to the suppliers. The outbound 850's are purchase orders to the suppliers and 860's are purchase order changes. Online Tool Releases This module provides Web-based communication of releases to Tool Suppliers. Suppliers view the online releases screen to see the releases that have been issued to them. They then commit or reject those release dates/quantities. When they are ready to ship the tools, they use Plex to print out a bar coded shipper ahead of time, which is then delivered and received with the tools. This module facilitates a high-level of real-time communication with your tooling suppliers. This is a very fast and simple way to replace the need for paper releases, EDI, and constant phone calls to the supplier. It also streamlines your receiving process. Because the incoming shipper is bar coded and pre-received, the receiving process is very fast and accurate. Supplier Quality Management This module provides the ability to manage supplier quality, including Supplier Status, Certification Level, Problem History, Quality Performance and more. Often used with E-Communication, to allow suppliers to review and interact with their performance over time. Integrated with Supplier Module, Problem Control, Purchasing and Shipping/Receiving. Online Supplier PPAP A system for issuing and managing online requests for PPAP from suppliers. (PPAP = Production Part Approval Process) A PPAP is a Production Part Approval Process, which was established by the AIAG and is a QS/TS requirement. The system prints the final Part Submission Warrant (PSW) form. Online Supplier Scorecard The Plex Online Supplier Scorecard module is a flexible system for tracking supplier performance against a set of key measurables, such as Quality, Delivery, Cost, and Technology. Online Problem Control Also known as Problem Reporting and Resolution (PR/R), Corrective Action, Customer Concern Log, and a variety of other names. This module is used to record, track, follow-up on, resolve and report
  • 38. 37 upon problems and concerns within the company. It includes forms for the 8-Disciplines of Problem Solving, Corrective Action, Supplier PR/R, Customer Concern, and more. This module provides the ability to assign one or more actions for Containment, Correction, and Prevention of problems. Problem Control is a requirement of ISO/QS-9000. This system is often used in E-Communication, to assign problems to suppliers, who then use the system online to respond to those problems. Charge Back System / Online Cost Recovery This module, which is usually used in conjunction with the Problem Control System, is used to issue and track charge backs to suppliers when problems occur. Online Document Control System The Document Control module provides the ability to store, edit, track and view documents on line. Includes full electronic approval and revision tracking system ideal for ISO/TS 16949. Supports many file types, including Word, Excel, PowerPoint, AutoCAD, PDF, HTML, and more. This module is usually used to control the Quality Manual, Procedures and Work Instructions. It is also used for the Employee Handbook, Supplier Handbook, and Technical Documentation. EDI System EDI stands for Electronic Data Interchange. The EDI module provides a base system for setting up, sending and receiving EDI documents following industry standard formats and protocols. The EDI system supports AIAG, X.12, EDIFACT, and all other EDI protocols. Plex personnel provide EDI expertise to help you setup and test with your various trading partners. Customer Relationship Management PART CONFIGURATOR PRICING SYSTEM The Pricing System, a sub-module of the Part Configurator, provides a mechanism for setting up and using highly-sophisticated, customized pricing structures for Order Entry and Estimating. COST & QUOTE ESTIMATING Expanding on the Quote Tracking system, the Estimating features provide the ability to build up a detailed cost estimate for producing a quoted part. Also included are price markup and commission calculations. CUSTOMER MASTER LIST Easily establish a master list of customers, including various Ship To and Bill To addresses, and maintains all customer-related data. This list serves as the basis for full CRM features. Customer Relations Summary Plex Online provides a full suite of tools for managing the sales process, from powerful Quote Tracking and Order Entry modules, to Release Accounting and Shipment Tracking, to Revenue Reporting and CRM. By drawing upon is various modules, Plex provides Customer Relationship Management systems used by corporations to establish strategies, manage day-to-day communication, and organize the sales/service effort. The Plex Sales and CRM system can take many forms, depending on the specific requirements.
  • 39. 38 Customer Module This module establishes a master list of Customers, including various Ship To and Bill To addresses, and maintains all customer-related data. A basic requirement for most systems. Tracking The Opportunity Tracking Module is an essential tool for a Sales Department to manage and track their sales opportunities. Each Opportunity is identified with a Customer, Description, Salesperson, $ Amount, Expected Close, and so on. This is the primary module a sales department uses to organize its day to day leads. Contract Tracking This module provides a central place to store and track contracts with outside third parties, such as equipment providers, software maintenance, and so on. Automatic notification and reports when contracts expire and/or require renewal. Communication Log A historical log of communication with contacts, customers and suppliers. Quote Tracking This module provides a mechanism for creating, printing, and tracking RFQ's and Quotes. It also disables some other "automatic" emails used by non-workflow customers. Estimating Expanding on the Quote Traking system, the Estimating Module provides the ability to build up a detailed cost estimate for producing a quoted part. Also includes price markup and commission calculations. Weight Calculator Calculates mass and weight of various shapes and material types. Especially useful for generating quotes. Quick Quoter A quick and easy way to determine a new price based on the type, weight and price of all the existing prices in the database. Instead of using cost to drive the price, it uses the current market as represented in the current parts/prices. Part Configurator Pricing System The Pricing System, a sub-module of the Part Configurator, provides a mechanism for setting up and using highly-sophisticated, customized pricing structures for Order Entry and Estimating.
  • 40. 39 Order Entry & Tracking The Order Tracking module is used to enter, track, and fulfill customer orders. Key data is stored for each order, such as Customer, Due Date, Part Numbers and Quantities. Also provides links to Job Tracking and Inventory in order to monitor the detailed status of an order. Customer Orders & Releases The Customer Order module is used to enter, track, and fulfill customer orders. Key data is stored for each order, such as Customer, Due Date, Part Numbers and Quantities. Also provides links to Job Tracking and Inventory in order to monitor the detailed status of an order. Spot Buy Order Entry This is a screen for quick entry of spot buy customer orders. This screen will create Order, Order Line, Price, Approved Ship to, and Release records. Standard Price Module Provides the ability to setup standard, cross-customer pricing based on quantity break levels and other parameters. Revenue Reporting Provides various reports for analyzing and tracking revenue. Customer Sales Forecast Allows forecast data to be stored by period, and comparisons made between snapshot versions of the forecast. Maintains Initial Sales and Manufacturing versions of the forecast and displays data by sales dollars or manufacturing quantity respetively. Customer Satisfaction Overview This module provides an overview of Customer Satisfaction. Each Customer is dipslayed with a color- coded Customer Satisfaction Level, Status Note, Account Manager Name, and so on. Online Order Inquiry This module allows customers to login to the system and view the real-time status of orders. Customer Assignment Assign employees to customer responsibility. Field Service
  • 41. 40 This module is used to track Field Service calls to customer locations. Service records inlcude Service Date, Technician, Machine Serial No, Problem/Complaint Description, Resolution and all other pertinent Data. Also tracks Spare Parts used and warranty status. Commissions Tracking The Commission Tracking system provides a framework for setting up a Commission structure for sales people. The system automatically looks up, calculates and records commision when part shipments are made. Reports show the amount of commissions owed based on payment status of the associated customer invoice. Commissions owed can be selected and used to generate accounts payable records, from which pay checks can then be cut via standard accounting module functionality. Competitor Database This is a database of competitor intelligence, including a list of competitors, markets, personnel, capacity, strengths/weaknesses, and other marketing facts. Mail List Manager A system designed to manage a promotional literature for a Direct Mail campaign. Sales Literature Request The Sales Literature Request Module is used to Manage Customer Requests for Samples, Literature, etc. Special Price Request A module, integrated into the CRM system, for tracking customer requests for special pricing. Sales Force Coordination This module provides the ability to track and coordinate the activities of a sales force. FIELD SERVICE Easily track Field Service calls to customer locations. Service records include Service Date, Technician, Machine Serial No, Problem/Complaint Description, Resolution and all other pertinent Data. The feature also tracks Spare Parts used and warranty status. OPPORTUNITY TRACKING The Opportunity Tracking Module is an essential tool for a Sales Department to manage and track their sales opportunities. Each Opportunity is identified with a Customer, Description, Salesperson, $ Amount, Expected Close, and so on. This is the primary module a sales department uses to organize its day to day leads.
  • 42. 41 QUICK QUOTER Plex’s quick quoter software is a quick and easy way to determine a new price based on the type, weight and price of all the existing prices in the database. Instead of using cost to drive the price, it uses the current market as represented in the current parts/prices. To streamline the quote process, an integrated Weight Calculator calculates mass and weight of various shapes and material types. Especially useful for generating quotes. QUOTE TRACKING Manufacturers improve the ordering process with an easy-to-use mechanism for creating, printing, and tracking RFQ’s and Quotes with Plex Online. It also disables some other “automatic” emails used by non- workflow customers. Human Resources Overview Plex Online provides a complete Human Resources system. The foundation of the Plex HR system is the Employee List, which stores all the pertinent information about each employee. The fully-integrated Time and Attendance module feeds information to the cost tracking system, and supports the downloading of hours data to payroll services. Here are some of the modules provided within the HR subsystem: EMPLOYEE LIST This module provides a master Employee List, including all employee data, such as Name, Address, Phone, Department, Insurance Type, Gender, Marital Status, Tax Status, and all other HR data. MANUFACTURING MASTERS This module is used to tie together and manage a long manufacturing process that involves a complex interconnection of parts, routings, BOM and Multi-outs. For example, this will schedule the component parts of an assembly. POSITIONS & JOB DESCRIPTIONS A module for maintaining a master list of employee Positions (titles), along with their Job Descriptions, Cost Rate, and other peritnent data. VISUAL EMPLOYEE LIST The visual employee module gives you a view of an employee's photograph with a listing of their department, position and assignment. With a link for the employee to include a personal message to the company. DISCIPLINE TRACKING SYSTEM A flexible module for setting up and managing employee discipline tracking systems (aka Point Systems). EMPLOYEE RECORDS Employee Records is a sub-module to the employee list, you store records such as reviews, disciplinary actions, key events for your employees. INJURY TRACKING The injury-tracking module will keep a history on all injuries for active and inactive employees fulfilling your needs for OSHA, workers comp. and internal time loss tracking.
  • 43. 42 HEALTH/SAFETY INCIDENT TRACKING The Health/Safety Incident Tracking is used to track special events related to health, safety, and the environment. The module is ideal for tracking Hazardous Material Spills and results from Safety Walkthroughs. This is a sister module to the Injury Tracking system. TRAINING TRACKING Training Tracking is used by those companies who are/goal ISO or QS certified to track employee training. SKILL MATRIX A module for setting up and maintaining a Skill Matrix. Employees are displayed down the left side of the Matrix, and Skills are displayed across the top. User-definable colors, text and/or images are displayed in each cell to indicate the skill level attained. Each Position is defined with a list of required skills. GRIEVANCE LOG The Grievance Module is used to track union grievances (or other grievance issues). Each Grievance record has a Description, Date, Article Violated, Resolution, Status, Grievance Type, Employee Involved, Shop Steward and so on. Excellent module for tracking and documenting the grievance process. EMPLOYEE EXPENSE TRACKING A module for entry and management of employee expenses and reimbursement, such as travel and educational expenses. DISCLOSURE LOG (HIPPA) A log of information disclosures. This module is configurable to different purposes, but is often used by the HR Department to track Medical Record Disclosures for HIPPA compliance. This module can also be used for tracking disclosures related to confidentiality agreements, legal proceedings, and so on. EMPLOYEE SUGGESTION SYSTEM This module allows Employees to enter in Suggestions (Quality, Safety, Cost Savings, etc), and for management to respond and maintain a status of those suggestions. EMPLOYEE REVIEW PRIORITY LIST A list of employees, along with various HR/review data, sorted by Months Since Last Review, Hire Date, and a variety of other options for helping to prioritize and schedule Employee Reviews. BADGE PRINTING Prints users' ID badges, with optional barcode for quick log-in ability. EMPLOYEE REIMBURSEMENTS Third-party (Supplier) reimbursements by employees. WORK CALENDAR Visual calendar of scheduled and historical work shifts. TIME & ATTENDANCE LABOR TRACKING This module is used to track the time and attendance of employees, and at the same time track labor activity against specific parts, jobs, and operations. This is especially useful in job shop environments, where accurate and real-time job costing is critical. Also useful for Activity Based Costing (ABC) in larger
  • 44. 43 production facilities. This module also tracks Lateness, Vacation, Funeral Time and other special attendance issues. Plex can configure this module with custom business rules in order to calculate Regular, Overtime and Double Pay (including approvals by supervisors) which can then be exported and sent to your payroll service (such as ADP, Paychecks, etc). TIMECLOCK PAYROLL INTERFACE Functionality that processes the raw labor tracking data into a format suitable for weekly download to a payroll package or service. TEAM/GROUP SETUP A module for setting up a team or group, and defining its champion and members. EMPLOYEE PRIORITY LISTS A simple-to-use tool for managing and communicating high level Priority Lists for employees. This approach emphasizes ease-of-use and the flexibility of quick changes. For more advanced/detailed task management, use the Activity Manager. Additional Services BUSINESS INTELLIGENCE TOOLS A suite of dynamic business intelligence tools in Plex Online provides the speed and flexibility manufacturing enterprises need. Gather, compare, share and analyze data from the shop floor to the top floor. Take advantage of these system-integrated tools – no extra programming required. DOCUMENT CONTROL SYSTEM As part of Plex's cloud ERP software, the document control system module has the ability to store, edit, distribute, and manage documents online. Plex Online document control system for managing documents includes many features ideal for ISO, TS, QS, and other standards.  Document Imaging  Multiple Methods for Adding Files to the Control System  Online Supplier Management System Integration  Universal Attachment System (UAS) Integration  Workflow Module Integration  Electronic Approval System  Full Electronic Distribution  Revision Tracking System  User-Defined Champions and Groups  User-Defined Hierarchical Directory Structure COMPUTER AIDED DESIGN CAD formats are managed and controlled through the Plex Online Drawing Management System / Document Control System. Plex Online integrates with CAD software in a variety of ways.  Document Control System  CAD Integration  Universal Attachment System
  • 45. 44 E-COMMERCE As a full-featured and comprehensive Internet-based application that interconnects manufacturers with their suppliers and their customers, the Plex Online system fulfills the vision of an E-Commerce ERP solution in all its many forms, ranging from online orders and shipping, to inventory tracking and online supplier management. ELECTRIC DATA INTERCHANGE (EDI) Plex Online provides a sophisticated EDI system that is easy to use, highly automatic, and extremely reliable. Unlike our competitors who tack on third party EDI packages, we designed our EDI system to be an inherent part of our information system. Plex Online provides seamless and automatic transmission and receipt of electronic documents with customers and suppliers, following EDI standards set by Honda, Toyota, GM, Ford, DaimlerChrysler, and other Tier 1 and OEMs. Customer Releases are retrieved and processed automatically. Advanced Shipment Notices (ASN) are created and transmitted automatically when shipments are made. This is EDI the way it was meant to be. Plex Online's EDI supports the increasing demands of the industry. EDI is highly integrated with Customer Orders, Inventory, Bar Code Labeling, Packaging, and Shipping. GROUPWARE COMMUNICATION The Plex Online information system provides a shared, online database that all employees can draw from to make decisions and perform their job functions.  Activity/Task Manager  Broadcast E-Mail  Bulletin Board  Calendar  Checklist System  Contact Management  Forum  In/Out Board  Issue Management  Key Measurables  Team/Group Setup  Visitor Log  Workflow SMARTPLEX MOBILE ACCESS Intended for executive and managerial users, SmartPlex incorporates a PIN-enabled login screen allowing fast, easy yet secure login from mobile devices such as smartphones and tablets.
  • 46. 45 SERVICES SUPPORT Security The Plex Online Data Vault has been hardened against security attacks both physical and virtual. From our ironclad firewalls and automated security sniffers to our concrete walls and biometric control systems, the Plex Online system has been designed from the ground up to provide the highest level of security. We maintain a dedicated staff of security experts to protect your data. All our policies, procedures and equipment have been designed around rigorous Type II SAS-70 certification. Plex Online stores and protects data for the U.S. military's Defense Logistics Agency (DLA) as well as an array of Tier 1 and Tier 2 Aerospace and Defense contractors. Our systems are used to track highly- sensitive information on everything from F15 fighter jets and Apache attack helicopters, to the B2 Stealth Bomber and the Space Shuttle. Training Strategies Plex takes a “just-in-time” approach to training. Training takes place when a person is ready to start engaging daily with the system; for the core team that is day one of the Conference Room Pilot phase and for others in the organization that is during phases two and three. You might also describe Plex Online training as “a little at a time.” Hundreds of implementations have taught the Plex team that the best approach to training is to do short training sessions and then have employees return to their work. This allows them time to try-out what they have learned and to develop ideas for process modifications and system optimization. Training starts in a meeting format then continues with employees at their workstations by teleconference and on-line. As employees begin to work with the system entering data they become increasingly familiar with the various features of the software. Online training sessions by teleconference allow for flexibility in scheduling and the ability to immediately access other Plex experts. This type of training also is effective because the software itself is online – everyone can instantly see the result of transactions made from anywhere in the world. Lastly, it encourages the customer team to take ownership of the system and not become dependent on the Plex project manager. Plex’ approach to training is less onerous and formal than has been typical for new system implementations traditionally. With more than 350 modules, no one person can hold detailedmknowledge of every aspect of the Plex system, however many team members can develop an extensive understanding of how to operate specific modules. Many employees of a manufacturing enterprise can perform their entire jobs using only two or three screens of their module within the Plex System. Plex approaches training with this principle in mind. Employees learn some overall system principles and then get right to work learning how to operate the system, as they work with the implementation team to validate their function’s business processes. Training in the majority of modules requires an hour or less.
  • 47. 46 NETSUITE INDUSTRY PERCEIVED #1 CLOUD ERP APPLICATION NetSuite ERP is the world's most deployed cloud ERP solution. More than 12,000 high-growth and midsized companies and divisions of large enterprises use NetSuite to run more effectively without the high costs and inefficiency of on-premise systems. Manufacturers who require production and assembly benefit from the adoption of NetSuite Manufacturing Edition. The system is integrated with inventory, warehouse management, accounting and financial management, order management, customer relationship management (CRM), and ecommerce. Partner relationshp mangement (PRM) also allows users to better manage their contact with network partners. NetSuite is a cloud-based solution delivered over the web as Software- as-a-Service (SaaS). NetSuite can be used by manufacturing businesses to manage production orders, ensure base inventory level restocking, and ensure the success and quality of special orders. In addition, the system supports inventory for multiple different locations, assembly management requirements, bill of materials, work order management, diverse methods of measurement, bar coding procedures, and other necessary business processes in the manufacturing industry. It can also integrate shipping processes with mainstream carriers, such as FedEx. NetSuite Manufacturing Edition can help track down leads and turn them into finalized orders, while also tracking the association between production and revenue for manufacturing companies. The accompanying business dashboard is customizable, and leverages established best practices in providing an accessible tool for monitoring real-time business operations. This dashboard can also be tailored to fit certain roles, maintaining a clearly organized business community. This is a main staple of NetSuite’s differentiating business functionality. Customization capabilities are included in the system as well, and are simplified to allow users to more easily enhance the software to better fit their specific requirements. As with other SaaS packages, the system can be accessed online, with less upfront cost and a substantially less complex implementation process. NETSUITE ADVANTAGE In 2012, NetSuite was ranked among top 20 cloud computing companies in the world. In 2011, NetSuite won the 26th Annual CODiE Awards for Best Financial Management Solution. In 2010, NetSuite won for industry excellence in three different categories at the CODiE Awards. NetSuite was voted the best cloud application by a panel of leading independent experts in the Cloud Computing World Series Awards 2010 in London. According to Gartner, NetSuite has been North America's fastest growing top 10 Financial Management System in North America from 2008-2010.
  • 48. 47 NETSUITE MODULES Materials Management ADVANCED, MULTI-LOCATION INVENTORY FOR DISTRIBUTORS NetSuite gives distributors advanced tools for accurate, cost-effective inventory management that drives higher service levels for your customers. NetSuite supports your complex needs with multi-location inventory, kits and assemblies, multiple units of measure, lot tracking, serialized inventory and specific costing, matrix items and bar coding. ORDER MANAGEMENT WITH ADVANCED SHIPPING Order management is the critical connection between front office CRM and back office ERP. NetSuite is the only hosted application with integrated order management. Integrated shipping allows you to fulfill order directly through pick, pack and ship or indirectly drop shiping items by automatically ordering and shipping items from the vendor to your customer. BIN MANAGEMENT Bin management capabilities improve inventory in the warehouse. Bin management allows for inventory to be received at the warehouse and put-away into preferred bins within the rack system of the warehouse for easy picking later during the order fulfillment process. Demand-based Inventory Replenishment. Automatically adjusts for seasonal trends and ensures stock on hand. Based on sales history and inventory reorder points, reorder levels can be dynamically calculated, based on historical sales or seasonal demand. Average lead time, historical or seasonal- based sales demand, and number of days' supply to stock are used to dynamically set reorder point and preferred stock level for each item, on an ongoing basis so there will always be stock on hand but ordered just-in-time. ORDER PROMISING & INVENTORY COMMITMENT NetSuite gives Sales real-time visibility into inventory availability when quoting and creating orders— increasing service levels with accurate order promising. Sales orders for inventory are automatically committed from available stock. Back orders are automatically committed to fulfill as purchase orders are received. In today, out today processing. Items can be manually reallocated inventory to different sales orders if needed. REAL-TIME SYSTEM The key to making good management decisions is by having current, accurate data. In today's competitive, low margin business climate, you don't have the luxury of waiting on others to complete updates, and have a clean cutoff before providing you with the information you really need now. With NetSuite, you will have on your dashboard the key data you need and want to make those decisions. Most importantly, you need to know if a process has been broken, so you are reacting before the situation affects other aspects of your business, namely customer service and cash. RETURNS MANAGEMENT IN ONE SYSTEM NetSuite efficiently manages the return process and provides full visibility to both you and your customers. Either a customer service representative, or a customer logging into the Customer Center, can generate
  • 49. 48 Return Management Authorization (RMA) forms and route them for approval so there are no more headaches from returns. Sales Order Management AUTOMATED ORDER PROCESS Using NetSuite, companies can manage orders both inside and outside the organization more cost effectively. Additionally, they can gain a 360-degree view of the customer, improving customer service by giving employees real-time information about inventory, vendors and customers. AUTOMATED PAYMENTS With proper receipt and purchase order matching, your Accounts Payable department can verify invoice and approve for payment release. Payment can be made with a paper check, through online banking or EFT. ORDER MANAGEMENT Empower sales representatives with the first and only hosted solution that lets them create estimates and orders with one click—enabling them to focus on making the sale, not processing the paperwork.  Give customers full visibility into their order status, boosting customer satisfaction and long-term loyalty.  Mine centralized customer purchase histories for customer profitability analysis, strategic marketing, and upsell and cross-sell potential.  Enable sales representatives to turn estimates into orders with just one click, saving time and increasing efficiency.  Real-time order status gives everyone access to the same, up-to-date order information, including when an order was placed, shipped, received and billed.  A single data repository captures and manages all orders and their histories, eliminating the hassles and costs of managing disparate systems or databases. COMPLETE PROCURE-TO-PAY PURCHASING NetSuite lets you move from manual, paper-based purchasing to lower cost, higher control automated purchasing. NetSuite streamlines purchasing, saving you money that goes straight to your bottom line. REAL-TIME ORDER STATUS Using NetSuite, which integrates all critical business data across departments, companies can at last have real-time order status. Using the Real-time Dashboard, employees can access instant snapshots of key performance indicators (KPIs), such as new sales orders or support cases. With the Real-time Dashboard, you spend your time analyzing and acting on crucial order-related data—not gathering it. As a result, you can accelerate and improve your business decisions. Benefits: • A single, powerful solution delivers real-time order status, enabling service and sales representatives alike to resolve customer queries with one call. • Real-time order updating ensures that each order moves through your front- and back-office with ease and speed, providing the customer a timely, efficient delivery and leading to higher customer satisfaction.
  • 50. 49 • Full visibility into each stage of the order process means that you can confirm that orders have been shipped, received and billed, streamlining the entire fulfillment cycle. Features: • Leverage over 45 pre-packaged KPIs, including forecast, pipeline, opportunities, new leads, orders, prospects, cases, marketing campaigns and more. Or, create custom KPIs and add them to your Dashboard. • Quick look-up features allow you to locate customers based on name, purchase order number, transaction number, or a host of other parameters. • A single screen view delivers up-to-the-second status on each customer order. • Status notifications alert employees to tasks that require their attention. • Exception reporting enables you to track an order at any stage of the process, giving you insight into whether an order is awaiting approval, remains overdue, or has been shipped but not yet billed to the customer. SELF-SERVICE VENDOR CENTER With the integrated Vendor Center, your company can provide your vendors with direct access to information that is relevant to your partnership, including purchase orders, accounts payable data, and other key documents. FEDEX® SHIPPING INTEGRATION, UPS ONLINE® TOOLS, AND USPS INTEGRATION NetSuite's wholesale distribution software offers FedEx® Shipping Integration, UPS OnLine® Tools, and USPS integration giving customers, suppliers and employees the ability to track packages anytime and anywhere. This integrated offering also eliminates the problem of manually exchanging data between separate order management, package tracking, shipping and customer service systems. Benefits: • Integration of FedEx® Shipping Integration, UPS OnLine® Tools, and USPS in NetSuite provides for advanced shipping and receiving, and eliminates redundant, disparate business systems. • Generating FedEx and UPS shipping labels within NetSuite wholesale distribution solution dramatically reduces the time required to fulfill orders. • By giving customers faster delivery, as well as full visibility into shipment status, you increase customer satisfaction and loyalty. Features: • Create shipping items directly from the Real-time Dashboard, and set up FedEx® Shipping, UPS OnLine®, and USPS shipping to all destinations (domestic or international) from within NetSuite. • Select shipping preferences, validate addresses, and calculate rates and handling fees. Add this information instantly to your customer's invoice. • Do bulk fulfillment automatically by selecting the items to be fulfilled and printing the associated labels. You can also include the shipping description on the printing label. • Assign different steps of the fulfillment process (such as picking, packing and shipping) to different people within the company.
  • 51. 50 • Link tracking numbers to sales orders, invoices and customer records, providing employees with complete visibility into shipping progress and delivery history from any transaction or customer record. • Customers can log into the 24/7 Self-Service Center and view all their information, such as order and payment history, as well as shipment status. STREAMLINED RECEIVING Upon receipt of your purchase order, your warehouse can view the open purchase order and either auto- receive the material or receive by item or line number. Inventory levels will be auto-updated and customer backorders will be automatically filled. Financial Management GENERAL LEDGER, ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE Gain full financial visibility into your payables and receivables with real-time access to outstanding invoices and bills. And once customers receive your goods or services, you can quickly generate invoices from sales orders with just one click, reducing paperwork and improving efficiency. FINANCIALS SUMMARY Having access to key financials and reports is critical to your success. With NetSuite's financial management services, you get comprehensive tools that allow you to control all your financial data and processes. And since the financial management services in NetSuite financials are integrated with your sales, support, shipping and receiving functions, you get real-time financial data directly from those departments, enabling faster, smarter business decisions. ADVANCED BILLING NetSuite's Advanced Billing feature makes contract billing faster, more convenient, and easier to manage. Many businesses invoice customers for a sale over a range of time, or a contract term. For example, a customer might commit to a one year membership billed monthly, or a three year service contract with quarterly invoices. Keeping track of billing schedules and managing the invoicing process (knowing when it is time to invoice, how much to invoice...) can be a major challenge for such companies, and having the financial management services to do so effectively is critical to successfully managing your revenue stream. MULTI-CURRENCY TRANSACTIONS AND REPORTING Companies that have offices in other countries, or those that frequently do business with foreign companies, must record and track transactions in foreign currencies. The automated currency revaluation feature simplifies the period-end close process by generating adjusting journal entries to reflect exchange rate fluctuations on any open accounts payable or receivable transactions. Plus, with NetSuite's financial management capabilities you can price your items in multiple foreign currencies to ensure customers see only current exchange rates and prices. PROJECT ACCOUNTING NetSuite Advanced Project Accounting lets you manage your professional services organization more effectively with integrated project/job tracking and reporting. With NetSuite, you can automate project/job creation when specific services are sold, and automatically track percent complete and time budgeted and spent on project tasks. Reports for utilization and backlog help you analyze your employees'
  • 52. 51 workload and efficiency. Estimated job profitability reporting compares your projected loaded labor cost on projects against expected billings. REVENUE RECOGNITION NetSuite is the first hosted application to bring revenue recognition management to mid-size companies. NetSuite's financial management services make it easier for companies to flexibly recognize revenue according to customer contracts and to maintain accounting control within GAAP and other reporting standards. Production Management ADVANCED MULTI-LOCATION INVENTORY NetSuite gives manufacturers the advanced tools for accurate, cost-effective inventory management across multiple sites that drive higher service levels for your customers. It provides support for high volume SKU management along with advanced inventory management capabilities such as multiple warehouse management, serialized inventory, bar coding and labels, lot and bin management, expiration dating, pick, pack and ship fulfillment processes, drop-shipment and special orders, auto- calculation of reorder points and preferred stock levels based on sales history, returns automation and demand-driven replenishment. Bin Management Bin management capabilities improve inventory in the warehouse. Bin management allows for inventory to be received at the warehouse and put-away into preferred bins within the rack system of the warehouse for easy picking later during the order fulfillment process. Bin numbers are editable and you can easily transfer items between bins at the same location without impacting your inventory value or total quantity on hand. Demand-based Inventory Replenishment Automatically adjusts for seasonal trends and ensures stock on hand. Based on sales history and inventory reorder points, reorder levels can be dynamically calculated, based on historical sales or seasonal demand. Average lead time, historical or seasonal-based sales demand, and number of days' supply to stock are used to dynamically set reorder point and preferred stock level for each item, on an ongoing basis so there will always be stock on hand but ordered just-in-time. Accurate Order Promising & Inventory Commitment NetSuite gives your sales team real-time visibility into inventory availability when quoting and creating orders increasing service levels with accurate order promising. Sales orders for inventory are automatically committed from available stock. Back orders are automatically committed to fulfill as purchase orders are received for in today-out today processing. Items can be manually reallocated inventory to different sales orders if needed. Order Management with Advanced Shipping Order management is the critical connection between your front office and back office operations. NetSuite is the only hosted application with integrated order management and integrated shipping that allows you to fulfill orders directly through pick, pack and ship or indirectly drop shipping items by automatically ordering and shipping items from the vendor to your customer.
  • 53. 52 Integrated UPS® & FedEx® with Tracking NetSuite also extends into the order fulfillment, packing and shipping processes of a warehouse. The UPS™ or FedEx™ integration allows you to simply transmit your order information directly to UPS or FedEx and instantly receive back the rate, tracking number, address verification and the ability to print out shipping labels, to be shared among different individuals, teams and customers. You can even improve the accuracy of inventory profitability by associating item costs with related expenses, to calculate complete landed costs, factoring in expenses such as shipping or duty. Returns Management in One System NetSuite efficiently manages the return process and provides full visibility to both you and your customers. A customer service representative or a customer logging into the Customer Center can generate Return Management Authorization (RMA) forms and route them for approval so there are no more headaches from returns. ASSEMBLY MANAGEMENT Building on NetSuite's core strength in inventory and warehouse management, manufacturers use assembly items to more effectively manage component quantities and multi-level assemblies. Assemblies are closely tied with work orders and allow for multi-level assemblies to be built one level at a time, or all at once. And because demand for the assemblies is calculated based on sales, a separate queue shows you when it is time to build more to stock. You will achieve unprecedented ability to dynamically manage your stock and replenishment for both assemblies and their components. WORK ORDER MANAGEMENT Work orders allow manufacturers to easy manage the build process for production work orders to replenish standing inventory levels of finished goods or special order work orders built to exact specifications for a particular customer. NetSuite supports production work orders that track the assemblies that need to be built to increase stock. Work orders are generated when the back-ordered quantity of an assembly reaches its assigned build point, and a bill of materials (BOM) is generated to facilitate picking member items for the build. When this work order is completed, the regular stock level of the assembly is increased and the finished goods are committed to open sales orders. Special order work orders track assemblies to be built for a particular sale. When assembly items are sold and finished goods are not in stock but member items are, a work order is automatically added to the work order creation queue. NetSuite automatically calculates reorder points and preferred stock levels, allowing manufacturers to more accurately determine the proper time and quantity when reordering components based on work orders for those items. Raw materials are committed to a work order as they become available; when the work order is ready to be built, it will show up in your queue to generate an assembly build.
  • 54. 53 Supply Chain Management SUPPLY CHAIN OVERVIEW A manufacturer / wholesale distributor has two critical business assets: inventory and accounts receivable. Each asset translates directly into money earned —or money lost — in this highly competitive industry. That's why the more accurate inventory information you have at your fingertips, the better positioned your company is to improve turn-around time, save money, and satisfy customers. NetSuite gives companies the visibility they need to track inventory effectively: where it is, where it has been, and where it is headed. As a result, purchasing managers can use that data to make better, more informed buying decisions. More importantly, your company will hold only the inventory it needs — no more and no less. NetSuite bin management capabilities improve inventory management in the warehouse. Bin management allows for inventory to be received at the warehouse and put-away into preferred bins within the rack system of the warehouse for easy picking later during the order fulfillment process. Additionally, with real-time inventory status, your employees can track any piece of data that impacts inventory, such as sales orders, transactions, quotes, adjustments and accounts payable, dramatically improving visibility and sharpening competitive edge. Customer Relationship Management INCENTIVE MANAGEMENT At most companies, commissions are calculated using spreadsheets, or homegrown software. As a result, sales people spend much of their time "shadowing" their compensation—double-checking the company's figures to ensure they're getting their due. But by automating commission management, you enable your sales force to focus on what really matters: closing the sale. Sales force automation not only reduces needless paperwork, but it also gives you a simple, accurate way to maintain and track commissions for your entire sales force. Commissions are visible to reps and their managers as KPIs on their Dashboard so they know exactly where they stand for actual and projected commissions. With NetSuite CRM+, you have the flexibility to schedule complex commission structures based on how you do business. You can structure commissions in any number of ways—based on quantity, sale amount, service sold, profitability of the product sold, or percent of quota that is reached. While many other vendors force you to adjust your business to their software, NetSuite CRM+ tailors itself to your specific business needs. JOB AND PROJECT TRACKING For services companies, service delivery is at the heart of customer relationship management, yet project management has been left out of most CRM vendors' solutions. Enter NetSuite. NetSuite CRM+ let's you track projects and tie this directly to the customer record for real-time visibility. That's why NetSuite CRM+ lets you manage multiple types of projects, including time and materials, fixed price, and cost plus projects-all in real time. NetSuite CRM+ also organizes your tasks, calls and events, linking them to specific projects and clients. Best of all, NetSuite CRM+ manages project and client data in one, powerful and fully integrated system.
  • 55. 54 PARTNER RELATIONSHIP A business is much more than its own four walls. To succeed today, businesses need to reach beyond their walls and collaborate with partners, often extending key customer and sales data. Only then can businesses work effectively with partners to manage the pipeline, process orders, track marketing activity and forecast sales. Meeting the needs of growing businesses, NetSuite's CRM+ solution provides the industry's first and only partner relationship management application that lets you reach all your partners, while simultaneously allowing you full control over every element of your sales and marketing process, including: marketing campaigns, lead management and order processing. SALES ORDER MANAGEMENT Order management can streamline your entire fulfillment process. Reducing paperwork for your sales force, allowing them to focus their efforts on selling. It also ensures that customers get deliveries on time, boosting customer satisfaction and long-term loyalty. Everything in NetSuite CRM+ is built around customers and orders—reports, dashboards, and customer intelligence all key off this tangible relationship with the customer, making it as easy to connect with them over the Web as in person. This order management capability also allows sales people to work a deal through the pipeline, right through to the actual close. So you can finally see booked orders in your forecast, greatly increasing its reliability, predictability and accuracy. With NetSuite CRM+, sales representatives can turn estimates into orders with just one click of a button, significantly reducing their paperwork. Did you know that other CRM vendors' solutions don't include order management? That means you can't complete the order and, importantly, you lose visibility into customer order histories for inquiries and support—and for future marketing and sales customer intelligence. NetSuite CRM+'s order management system also gives everyone in organization access to the same, up-to-date order information. Support representatives can view order statuses; sales representatives know when to make follow-up calls; and customers can check order statuses in real time via the Customer Center, or Web site. SELF SERVICE CUSTOMER PORTAL Self-service customer support centers are fast becoming the channel of choice for customers. Opens a self-service customer portal communication to your customers by giving them a way to post service issues, place new orders, or view their order histories. Such a site lets you stay open for business 24/7, around the world. Moreover, it delivers a high-quality, high-touch experience for customers while reducing the cost of customer care to your company. Customer self-service provides real-time, cross-channel views of all interactions for delivery of superior customer service—whether the interaction occurred on the Web just seconds ago or with a sales rep in person yesterday. In addition, customers can view outstanding quotes or orders and even request returns. Most importantly, detailed order history allows an easy check of entitlement to service levels as well as intelligent upsell/cross-sell offers, helping turn the call center into a profit center.
  • 56. 55 WEBSITE NetSuite CRM+ integrates what has become the customer channel of choice, and a business's most pervasive marketing vehicle, the company Web site • Web hosting capabilities includes rich site builder tools that allow for dynamic content driven from the CRM system, including an online product catalog, lead capture, and customer self-service. • One-to-one publishing capabilities allow for personalized and targeted content to be delivered to prospect or customer portals. • Site Analytics adds rich integrated Web reporting that provide aggregate site metrics previously only available through third party monitoring services, as well as unique visitor specific click-through and page hit information invaluable to targeted sales and marketing follow up. • Robust Intranet publishing capabilities are also included with specific audience controls that allow content to be tailored to different departments or groups of individuals such as managers versus all employees. Additional Capabilities REAL TIME DASHBOARDS View Key Performance Indicators, up-to-date status and comparative data over your defined time periods on all your manufacturing metrics from work orders, assemblies, BOM components, and finished goods ordered and shipped. All your business data — customers, pipelines, orders, revenue to date and forecasts are available at your fingertips. With more than 30 out-of-the-box role-based Dashboards, NetSuite gives all users in the company a custom dashboard that allows them to monitor everything in the business relevant to them. Finally, "information at your fingertips" is a reality. See work orders and their status, assemblies to build or order, as well as data trends in leads, opportunities, inventory utilization, service issues, expenses, and much more. It's all managed with point-and-click content additions and drag-and-drop layout. Key Performance Indicators KPIs, with tailorable period comparisons and out-of-tolerance notifications, give you a real-time, at-a- glance view of your company's performance. Real-time Visibility Real-time visibility to quotations, work orders, and support issues that have time sensitivity means critical issues don't fall through the cracks. Customized Reporting You can easily create your own queries and save them for rapid, repeatable ad hoc reports that are displayed right on your dashboard. Group Calendaring Calendars for individual and group scheduling allow you to see others' schedules and invite them to meetings, assign tasks, and know their availability without exiting the program.
  • 57. 56 RSS Content You can see news bulletins and have direct access to outside content feeds from your choice of providers on your dashboard. Direct Drill-Down Drill down allows instant access to greater detail and transaction management directly from the Dashboard. SECURITY Security and availability are the most critical elements in any system that contains your business data. You need to assure your customers that their information is safe with you — and you need the assurance that your company data is both secure and accessible with NetSuite. NetSuite has been developed and implemented with multiple layers of data redundancy for comprehensive security and business continuity. We embrace a three-part vision of security: availability, integrity, and confidentiality. Coupled with our business practices, you can be assured that your data is accurate, accessible and secure. Data Security For many companies, the level of security and availability, disaster recovery, and back-up provided by a software-as-a-service provider far exceeds that which they can provide themselves. NetSuite provides multiple layers of data protection to ensure your business information security. Availability NetSuite's mission is to provide the access to your data that your company relies on, so you can rest assured that your business can run continually in the face of unexpected outages or events. SERVICES SUPPORT NetSuite Central: Tools, templates and training NetSuite Central is a one-stop knowledge center, full of useful resources to get you successfully started on the right foot. These resources include:  Implementation templates and scripted best practices orient project team members to the proven steps and methods used by NetSuite's own SuiteConsulting team.  E-learning modules provide an introductory learning environment for core NetSuite functionality and address key areas such as basic navigation, sales force automation, marketing, support, accounting and order processing.  Recorded customer Web seminars and new feature training sessions keep you well informed on the newest features and best practices.  Extensive end-to-end process documentation provides a roadmap for getting maximum productivity out of NetSuite. Site Consultation Applying deep industry expertise and the groundbreaking NetSuite One methodology, SuiteConsulting™ professional services help you implement and customize NetSuite for your unique requirements,
  • 58. 57 providing a platform from which you can dramatically improve and grow your business — while driving costs out of your operations. SuiteConsulting professionals have extensive expertise implementing NetSuite in many industries, including software, professional services, wholesale distribution, retail, financial services and manufacturing. Depending on your company size, budget and resources, SuiteConsulting has an implementation approach that's right for you. SHARED CONSULTING A Shared Consulting implementation is a cooperative, hands-on project, jointly managed by a NetSuite Consulting team and you. If you have specific requirements — such as the need for customized business processes, complex workflows, implementation of NetSuite advanced modules, integration with other applications, or data conversion issues — a Shared Consulting Implementation is right for you GUIDED CONSULTING Guided Consulting projects are designed specifically for organizations that can manage their own deployments, yet still see the benefit in leveraging NetSuite's proven implementation methodology and extensive track record. Guided Consulting projects are available at two levels of support based on the degree of assistance you require and the depth and breadth of functionality you seek NETSUITE ONE METHODOLOGY NetSuite uses a unique, proven methodology based on best practices gleaned from vast experience in deploying NetSuite solutions to our customers. Called NetSuite One, this formal methodology is the very first designed specifically for the requirements of mid-market, on-demand implementations
  • 59. 58 EPICOR ON WAY TO BECOMING #1 Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), and human capital management (HCM) software solutions to the midmarket and divisions of Global 1000 companies. Epicor provides industry-specific business software solutions to thousands of companies around the world. The next-generation business software solutions from Epicor support manufacturers, distributors, retailers, and professional service organizations worldwide. Epicor Manufacturing is a fully integrated ERP solution with extensive functionality for accounting, inventory control, pre-production materials planning, and manufacturing execution (MES). The system is delivered via true Service-Oriented Architecture, meaning that buyers can purchase only the modules they need without being forced to buy other modules that are part of the system. Epicor has gained strong market share due to this SOA architecture and the system’s overall functional breadth. Epicor supports just about any discrete manufacturer with more than $1 million in annual revenue. Buyers looking for an especially robust system will opt for the vendor’s additional modules for supply chain management, product lifecycle management (PLM), business performance management (BPM), customer relationship management (CRM), and quality performance management (QPM). Epicor Manufacturing is deployed on-premise with a single database, providing one centralized location for all enterprise data. Epicor typically is not used by process manufacturers looking to automate recipes, formulas, or batches. Its focus remains on discrete firms. We have always recommended Epicor to manufacturing firms due to the system’s popularity, functional depth, and functional breadth. Epicor has 3 ERP variants in cloud based format – 1. Epicor ERP 2. Epicor Express 3. Epicor iVP In this chapter, we will describe the most comprehensive of above three, i.e. Epicor ERP among the above mentioned three variants. EPICOR ADVANTAGE Epicor's ERP software solutions are helping midmarket organizations and divisions and subsidiaries of the Global 1000 maximize their most important resources for profitable growth, and are available for a number of industry sectors including manufacturing, distribution, services, hospitality and retail. These solutions offer deep industry-specific functionality within each of these sectors. Read more about our industry specific solutions.
  • 60. 59 EPICOR MODULES Materials Management Module ADVANCED MATERIAL MANAGEMENT Advanced Material Management (AMM) enables businesses to produce electronic requests for materials, dispatch those materials, and track inventory movements of all inventory including raw materials and work in process. Using wireless terminals and bar coding technology you are able to track inventory in real-time with complete control and visibility of raw materials and work in process as it travels throughout the enterprise. Bar Coding on Demand and Scanning Print tags on demand enabling employees to properly label containers or to create custom labels (via Seagull Scientific, Inc. BarTender®) to meet customer requirements. Eliminate data entry mistakes and increase transaction speed by simply scanning a bar code tag to complete an entire transaction. Handheld Allows for the transaction of work either on a graphical touch screen station or via mobile Radio Frequency (RF) enabled device. Material Handler Interface Use an online queue of raw material and WIP parts to manage requests to locate and deliver the right parts to the correct resource at the appropriate time. Material Movement Different movement transactions are available for you to move a job to stock, move stocked material, or perform different returns to a job or stock. Prioritizing Orders Lets you treat your best customers with the highest priority by automatically allocating inventory to the highest priority orders first. Reserve or allocate materials from stock or directly from a linked job to make certain that you ensure your highest priority customers the greatest care. Reserving Inventory and Sales Order Allocation Reserve specific parts in inventory for designated orders. Manage sales order allocations with greater efficiency and create more effective picking and shipping. BAR CODING ON DEMAND AND SCANNING Print tags on demand enabling employees to properly label containers or to create custom labels (via Seagull Scientific, Inc. BarTender®) to meet customer requirements. Eliminate data entry mistakes and increase transaction speed by simply scanning a bar code tag to complete an entire transaction. HANDHELD Allows for the transaction of work either on a graphical touch screen station or via mobile Radio Frequency (RF) enabled device
  • 61. 60 MATERIAL HANDLER INTERFACE Use an online queue of raw material and WIP parts to manage requests to locate and deliver the right parts to the correct resource at the appropriate time. MATERIAL MOVEMENT Different movement transactions are available for you to move a job to stock, move stocked material, or perform different returns to a job or stock. PRIORITIZING ORDERS Lets you treat your best customers with the highest priority by automatically allocating inventory to the highest priority orders first. Reserve or allocate materials from stock or directly from a linked job to make certain that you ensure your highest priority customers the greatest care. SALES ORDER ALLOCATION Reserve specific parts in inventory for designated orders. Manage sales order allocations with greater efficiency and create more effective picking and shipping. Sales Order Management ORDER MANAGEMENT Order Management drives the Epicor system. From the time an order is entered, its progress is tracked through final shipment, producing perfect order fulfillment on demand. With Order Management, all orders and change orders will be effectively managed online, perfecting the order-to-delivery process for maximum customer satisfaction. EPICOR SALES MANAGEMENT Customers’ demands for choice and flexibility translate to real opportunity for companies that can respond with agility and speed. Solutions that support your need for information about products, capabilities, and customer information can offer measured advantage against competitors and ensure your company high marks. Not only are businesses today looking for price, quality, and delivery, they expect fast and accurate responsiveness in all supplier interactions. Suppliers that can successfully demonstrate how easy it is to do business with them—that they have the tools and systems in place to support complex processes, products and services—are realizing real competitive advantages. DEMAND MANAGEMENT In today’s climate of shorter lead times, more frequent orders of smaller quantities, and where meeting customer demand secures your competitive edge, companies must find ways to anticipate changes in customer demand. Epicor Demand Management responds to these business conditions and incorporates the requirements of Electronic Data Interchange (EDI) to help your company reduce lead time in the office for planning and procurement, thus enabling you to respond on the production floor faster. Demand Management offers the establishment of contracts that can be linked to sales orders and releases. These contracts can be managed, and schedules produced, automatically with set periodicities that match each customer’s unique shipping needs. Additionally, as change happens, the schedules can be regenerated. If Advanced EDI is deployed, your customers’ electronic demand changes are brought
  • 62. 61 in for review and acceptance. This is important for companies doing business in industries such as automotive, aerospace and defense, and retail. Accountability of change and rapid flow of information to the production floor, as a result of fully integrating EDI with your Epicor system, can elevate your supplier status. In addition, Demand Management not only looks at the demand side of EDI, but also focuses on the fulfillment side with secure outbound Advanced Ship Notice (ASN) transactions that the customer reconciles with each shipment. Through an inbound EDI document, the CUM (Cumulative) total value and actual received quantity is then electronically sent back to you for reconciliation and potential adjustment. ELECTRONIC DATA INTERCHANGE (EDI) EDI is the traditional form of exchanging information electronically and is utilized by many suppliers to manage their supply chains more efficiently. Epicor Advanced EDI, used with Demand Management, provides a common interface for managing and exchanging large volumes of data. Demand Management handles creation, analysis, scheduling, and reconciliation of cumulative releases from your customers. You can use Demand Management without Advanced EDI and vice versa. Epicor Advanced EDI functions are tightly integrated with the Demand Management module and facilitate electronic communication of release and ASN information to and from your customers. Advanced EDI offers direct integration with your Epicor data, reducing the turnaround time on schedule changes and additions, and eliminating potential data entry errors. Epicor Professional Services are experienced in making EDI work in various environments with various EDI suppliers, and can offer enhanced functionality that is tailored to the EDI needs of your business. ESTIMATE AND QUOTE MANAGEMENT Easily generate and track all customer or prospect requests for quotation (RFQs), from the time of receipt until an order is placed. You can get quotations out more quickly and be more accurate with pricing and lead times. STOREFRONT New revenue opportunities and sales efficiencies are available to companies that successfully engage customers through their website. By shortening the time from when an order is taken to the time of shipment, you can create a competitive advantage. Opportunities to reach out to untapped markets also drive companies to deliver e-commerce solutions—one more tool companies can deploy to demonstrate how easy and open they are to do business with. Epicor Storefront sits along extended portal technology to offer a fully functional extension to your website that includes customer portal capabilities along with Epicor Sales Connect (sales portal) and web configuration features. Financial Management GENERAL LEDGER Epicor General Ledger is the heart of Epicor Financial Management, processing and posting all accounting transactions created throughout Epicor applications, as well as entries made directly within the ledger. While it is seldom accessed outside of the accounting and tax departments, the General Ledger's impact is felt throughout an entire enterprise. The information and controls which flow from the
  • 63. 62 General Ledger system enable an organization to operate efficiently, comply with fiscal regulations, underpin strong corporate governance, and drive enterprise performance. General Ledger provides the accounting controls and system security necessary to help ensure the integrity of your company's financial data. ACCOUNTS PAYABLE Accounts Payable (AP) allows you to enter supplier invoices for purchases that you make, then create checks for the invoices you want to pay. The system can generate payments for all invoices due, those for a particular supplier or only for specific invoices. If a supplier calls you to discuss an invoice, you will have complete information at your fingertips and that history can be kept indefinitely. Accounts Payable allows you to update both purchase orders in Purchase Management as well as actual job costs. Adjustments are created if the purchase price does not match the invoiced price. With Accounts Payable, you will know how much you owe and when it is due. TAX CONNECT Sales tax is a government-required, compulsory activity. It doesn’t drive revenue and it doesn’t reduce expenses. So any time or money spent on tax compliance is, by nature, non-profitable. There are more than 12,500 United States and Canadian tax jurisdictions alone and the rates, rules, and boundaries change relentlessly. Keeping up with all of the tax changes is an operational distraction and a drag on the efficiency of your organization. Epicor Tax Connect eliminates the tedious work and complexity of determining sales tax jurisdictions of ship-to addresses, maintaining tax codes and rates, and dealing with jurisdiction-specific and commodity- specific taxation rules. Tax Connect also provides for automated generation of sales tax returns and currently supports the United States and Canada. Epicor Tax Connect is offered as a software-as-a- service (SaaS), on-demand address validation, sales tax calculation, and sales tax reporting and returns generation. GLOBAL ENGINES Epicor Financial Management is built around a series of unique global engines, which in turn support the global nature of business today, enabling effective operations in existing and new markets as necessary. As your business is extended through a combination of organic growth, mergers and acquisitions it can become challenged by complex and demanding global financial and regulatory burdens – demands that you must adapt to instantaneously. At the heart of the Epicor solution, Epicor global engines are designed to add accounting agility and flexibility to your business while simultaneously allowing you to meet the local financial and legal compliance requirements of individual markets. CASH/ASSET MANAGEMENT Asset Management Effective asset management is a critical business requirement. Fixed Assets helps you record, track and depreciate your fixed assets for optimal utilization. Cash Management Improve cash management through the automatic handling and reporting of discounts available, payment due dates and payment selection methods.
  • 64. 63 MULTI-CURRENCY/ COMPANY MANAGEMENT Multi-Currency Management automates the process of both buying and selling in foreign currencies. With tracking of default currencies as well as extensive exchange rate tables, manual transactions are reduced. Lock transactions in at a specified rate with automatic gain or loss reporting, reducing the guesswork from handling foreign transactions. Multi-Company Management Whether through acquisition or organic growth, more and more companies are wrestling with the complexities of managing multiple business entities. Epicor understands that managing disparate business units offers unique challenges and opportunities with respect to consolidation for tighter control and reduced operational cost, enterprise wide visibility, inter-company supply chain management, and financial consolidation. Epicor Multi-Company Management capabilities can assist your business in consolidating operations such as procurement and accounts payable as well as offer enhanced tools to improve operational visibility across companies. Automation of inter-company financial transactions as well as financial recognition optimizes enterprise performance to shorten lead times on key product lines. Additionally, from a financial perspective, multi- company organizations may choose to not only report as individual entities but also consolidate multiple currencies and report across business entities to a single consolidation company. FINANCIAL MANAGEMENT OVERVIEW The combination of a competitive, global environment and mandatory regulatory compliance makes successfully managing your finances one of the biggest challenges you face. Epicor Financial Management offers a refreshing new approach to business, a suite of accounting applications built for the highly regulated post-Sarbanes-Oxley Act world, built around a series of “global engines” that support effective financial management and control anywhere. Epicor’s Financial Management software solutions deliver manufacturers the tools and functions necessary for creating value through monitoring financial conditions and decision making. Easily monitor and track invoicing, payments, asset management, payroll and benefits in order to cut costs and improve cash flow. Epicor’s financial modules can assist you in boosting your bottom line-the definitive test of your success and competitive advantage. Epicor Financial Management tools include:  Global Engines  General Ledger  Accounts Payable  Accounts Receivable  Tax Connect  Credit Card Processing  Multi-Currency Management  Multi-Company Management  Fixed Assets Management  Cash Management
  • 65. 64 Epicor Financial Management is distinguished by its broad focus on managing processes and resources, both within and across locations, companies and global boundaries. Production Management PRODUCTION MANAGEMENT OVERVIEW Whether you manufacture complex solutions or simple products, you need strong production control in order to build a competitive advantage. As the global marketplace continues to shrink profit margins and customers become more demanding, businesses are looking for agile solutions that can provide the infrastructure they need to respond quickly and efficiently. Epicor offers a comprehensive solution for make-to-order, mixed-mode, make-to-stock, engineer-to- order, and configure–to-order manufacturers; including light assembly features for distribution businesses. Modular in design, the production control suite of modules include Job Management, Lean Manufacturing, Manufacturing Execution Systems (MES), Quality Assurance, and Advanced Quality Management. ADVANCED PRODUCTION Advanced Production deploys batching technology that enables users to group multiple parts or operations together for key production processes. The result of this batching process is a single reporting entity or job for simplified scheduling, tracking, and reporting of labor and materials on the plant floor. The functionality of Advanced Production is available in the job planning and resource scheduling functions within Epicor. Both planned and "on-the-fly" grouping provides powerful flexibility to end users. Additionally, users can select to plan sequentially – one operation after another or concurrently - operations to be complete at the same time for nested operations. ADVANCED QUALITY MANAGEMENT Epicor Advanced Quality Management (AQM) is an extension of the Quality Assurance offering. AQM provides the breadth and depth of details to not just find and fix problems faster, AQM allows you to prevent issues from occurring. AQM manages the nitty-gritty details that make or break quality. From part characteristics, failure mode and effects analysis (FMEA), and control plans to inspections plans – AQM links key functions with best in class processes to assure error-proof quality. On the plant floor, AQM manages document revisions and changes, work instructions, employee training and skills, nonconformance and corrective actions, gages, equipment as well as a detailed statistical process control (SPC) function. With planning to production coverage for quality, AQM puts companies in a constant state of compliance. AQM provides turnkey support for ISO, automotive (TS) aerospace (AS), and FDA (cGMP, 21CFR Part11). With a single platform that meets key industry compliance needs from the bottom up, AQM drives cost and time out of the quality and compliance functions while raising the bar of performance. JOB MANAGEMENT Job Management is a comprehensive production control solution designed specifically for the planning, routing, scheduling, costing, and tracking of products; including assembled, manufactured, and semi- finished products. It includes innovative tools for better planning and costing with historical run analysis that compares estimates to actuals on a run-by-run basis. With Epicor Job Management, users can more
  • 66. 65 easily identify wasted processes and continuous improvement opportunities on the production floor for maximized profitability. LEAN MANUFACTURING With increased global competition and the demands of an online supply-chain, customers have more influence than ever before. Customers are, demanding greater product flexibility, smaller, more frequent deliveries and higher product quality, at a lower price. Businesses are widening the scope and focus of lean principles to encompass all processes that contribute to the bottom line. The true benefits of lean thinking will only be fully realized when the entire enterprise adopts the lean ideology. Specific functionality has been developed in Epicor for plant floor operations that are adopting workorderless Kanban manufacturing strategies in part or fully to pull rather than push products through the manufacturing process. Epicor Lean Manufacturing Kanban functionality supports this. PLANNING AND SCHEDULING Whether you manufacture complex solutions or simple products, you need strong production control in order to build a competitive advantage. As the global marketplace continues to shrink profit margins and customers become more demanding, businesses are looking for agile solutions that can provide the infrastructure they need to respond quickly and efficiently. Epicor offers a comprehensive solution for make-to-order, mixed-mode, make-to-stock, engineer-to- order, and configure–to-order manufacturers; including light assembly features for distribution businesses. Modular in design, the production control suite of modules include Job Management, Lean Manufacturing, Manufacturing Execution Systems (MES), Quality Assurance, and Advanced Quality Management. Supply Chain Management SUPPLY CHAIN MANAGEMENT OVERVIEW Linking the trading partners, process and systems that make up your supply chain has become the differentiation you need to achieve industry leading performance. Removing processes that do not add value and synchronizing processes within and outside a company enable you to meet customer demands for lower cost and faster delivery. Epicor provides the most effective coordination from initial raw materials to the ultimate consumption of the finished product by providing the visibility you need throughout your value chain. Epicor offers you a full range of Supply Chain Management (SCM) capabilities, built within a single business platform, based on industry leading service-oriented architecture (SOA). Epicor SCM is a full suite of enterprise application capabilities including purchase management, sourcing and procurement, inventory management, advanced material management, and warehouse management, and is complemented by order and demand management capabilities of Epicor Sales Management. Combined, you have the solution needed to satisfy customers and customer demand in today’s increasingly global market place.
  • 67. 66 INVENTORY MANAGEMENT Inventory Management provides the key functions necessary to update and maintain raw materials, WIP, and finished goods inventory quantities and costs. MRP creates inventory allocations for jobs entered through Job Management or generated from Order Management. These allocations are relieved as inventory items are issued to the job, or as purchase order receipts are posted. Issued inventory reduces quantities on hand, which are continually replenished through the processing of purchased or manufactured item receipts into inventory. Receipt processing provides a continual update of inventory average and last costs for every item. A variety of screen inquiries provide management analysis of MRP, shortage monitoring, reorder analysis, stock status, valuation, and critical items. PURCHASE MANAGEMENT Purchase Management handles purchase order writing and the tracking of supplier performance. Detailed line items indicate planned receipts to inventory or a job, although their destination may be changed at the time of actual receipt entry. Purchase order receipt processing updates suggested supplier and detailed purchase history files, which provides continual reference to aid in making purchasing decisions. With Purchase Management, you can reduce inventory levels, improve on-time deliveries, enhance your cash flow, and increase your profit levels. SHIPPING & RECEIVING Shipping and Receiving provides a central application within Epicor to monitor incoming and outgoing items, whether they are shipments against an order, subcontract parts being sent to a supplier, raw material being received from a purchase order to a job or into inventory, or filling an order from stock. All activity relating to shipments and receipts can be performed and tracked. Online transaction processing promotes efficiency and ease of use, while online editing promotes accuracy. With Shipping/Receiving, a consistent interface processes all shipments and receipts in an efficient, accurate and cost-effective manner. SOURCING Strategic sourcing is the most important, value-added activity that procurement professionals perform for their company. Doing it well requires a wide range of skills and subject matter expertise. Sourcing by "old school" methods requires an inordinate amount of time gathering and comparing offerings from multiple suppliers. Automating those tasks with Epicor Sourcing not only allows the purchasing professional to focus more time and energy on strategic activities, it also provides for online collaboration and fosters competition that amplifies the value of their work. Electronic sourcing solutions give companies the tools they need to negotiate optimal agreements with their suppliers and to provide the best value to the organization. Left to manual methods, organizations can only afford to manage competitive bidding processes for a very small number of contracts. SUPPLIER RELATIONSHIP MANAGEMENT Supplier Relationship Management (SRM) provides tools for buyers, procurement staff and purchasing agents, or those providing quotes, to request quotes for raw materials or subcontract services from one or multiple suppliers. Request for quotations (RFQs) are generated with one or more lines, each line having the ability to request pricing from one or more suppliers.
  • 68. 67 WAREHOUSE MANAGEMENT Management of the supply chain requires robust logistics capabilities as part of the overall system. Epicor’s Warehouse Management System (WMS) leverages Epicor SOA, mobile ID data collection, and wireless communications to seamlessly link your warehouse with your order processing and manufacturing operations to optimize your pick, pack, ship and receiving processes. With Epicor, your warehouse becomes a key part of the supply chain. Customer Relationship Management EPICOR CUSTOMER RELATIONSHIP MANAGEMENT Customer relationship management (CRM) strategies are as important to business today as they have ever been. We’ve designed Epicor CRM to help you stay ahead of the curve and successfully meet the challenges that the market brings – helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth – both internally and externally. Modular in design, the Epicor CRM suite of modules includes Contact Management, Marketing Management, Campaign Connect, Lead and Opportunity Management, Case Management, Sales Connect and Mobile Connect. It can also be extended with Epicor Information Worker. CAMPAIGN CONNECT Epicor CRM Campaign Connect is a comprehensive Web communication tool that helps you design and distribute e-mail communications to customers, suppliers, and business partners as well as to internal teams and departments. Whether developing a marketing campaign or creating a company statement to business partners, Campaign Connect ensures your company is professional, takes advantage of its e- mail marketing opportunities, properly responds to market requirements for opt-out controls, and analyzes e-mail communication results for better effectiveness in the future. LEAD AND OPPORTUNITY MANAGEMENT The primary goal of many businesses is to grow their revenue. Whether your growth will come through attracting new customers or retaining existing ones, Epicor CRM can help you. With Epicor CRM Lead and Opportunity Management you can proactively manage your sales territories and the entire life cycle of all your opportunities. Lead and Opportunity Management enables you to convert more prospects to customers, target the highest value opportunities and increase sales revenues. Outfitting your sales team with advanced, easy-to-use software is not just smart; it’s a matter of survival. Epicor CRM is equipped with the tools you need to find more prospects and quickly convert them to satisfied customers. Your sales people can manage the complete prospect-to-customer lifecycle, give accurate revenue forecasts to management and automate many administrative tasks. The bottom line? Better qualified prospects, shorter sales cycles, reduced lead time, and higher revenues. CASE MANAGEMENT Case management is an essential part of building better business. Improving the productivity and effectiveness of your support center leads to increased customer satisfaction. Epicor CRM Case Management delivers solutions that help you deliver first-rate service to your customers while controlling costs. The result? A strong return on investment through happy customers who make additional purchases and generate new business through referrals.
  • 69. 68 From initial call to resolution and follow-up, Case Management provides a customer focused solution for personalized, high quality service. This comprehensive one-stop solution enables your service team to manage current case load and respond quickly to customers for industry leading customer satisfaction. The case management workbench is equipped with time saving links to customer focused activities (e.g., new quotes, orders, RMA requests, or service calls). In addition, there is a search-driven knowledgebase and case-driven workflow for standardizing case resolution. Case Management is fully integrated with Field Service, part of Epicor Service Management, for easy access to dispatching field activities and providing field service representatives access to online answer books, existing customer field service calls, warranty information, and service contracts. INFORMATION WORKER According to current industry surveys, desktop productivity tools are used by 95% of business workers, with Microsoft Office as the standard for desktop applications. Epicor Information Worker (IW) provides a secure, seamless interface to your Epicor CRM applications within Microsoft Outlook, Microsoft Excel, or Microsoft Word. Imagine the productivity and business visibility you will gain by using Epicor IW as an interface for both traditional and non-traditional Epicor users. Epicor IW is an innovative productivity tool that works seamlessly within a familiar Microsoft Office environment to enable business users to get all the information they need, in context, in realtime when they need it and where they want it. It does this by blurring the lines between enterprise software and desktop productivity software to create a single immersive solution. LEAD AND OPPORTUNITY MANAGEMENT The primary goal of many businesses is to grow their revenue. Whether your growth will come through attracting new customers or retaining existing ones, Epicor CRM can help you. With Epicor CRM Lead and Opportunity Management you can proactively manage your sales territories and the entire life cycle of all your opportunities. Lead and Opportunity Management enables you to convert more prospects to customers, target the highest value opportunities and increase sales revenues. Outfitting your sales team with advanced, easy-to-use software is not just smart; it’s a matter of survival. Epicor CRM is equipped with the tools you need to find more prospects and quickly convert them to satisfied customers. Your sales people can manage the complete prospect-to-customer lifecycle, give accurate revenue forecasts to management and automate many administrative tasks. The bottom line? Better qualified prospects, shorter sales cycles, reduced lead time, and higher revenues. MOBILE CONNECT Epicor CRM gives you control over your customer interactions: generating leads, developing opportunities and monitoring orders. Epicor CRM functionality is available from anywhere in the world. The Mobile Connect series incorporates a disconnected database, enabling you to work anywhere you can take your laptop. Using the SonicMQ® messaging engine, mobileConnect is comprised of three components: Sales mConnect, Sales Engineer mConnect and Hub mConnect. Epicor Mobile Connect helps your sales representatives and sales engineers stay connected with their customers without requiring network connections. SERVICE MANAGEMENT Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want
  • 70. 69 rapid response service. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs. Human Capital Management Epicor Human Capital Management (HCM) encompasses a range of solutions that help manage an organization's most valued assets – its employees – in a strategic and coherent manner. Today’s HCM solutions demonstrate the progression beyond the confines of the HR department, core payroll services and human resource management systems (HRMS) to managing and developing talent and labor resources on a global scale, both strategically and cost effectively. Epicor HCM delivers the necessary software support for all employee-related functions whether distributed or centralized. This enables organizations to manage a geographically dispersed workforce in a global manner, ensuring support for various local payroll and legal reporting requirements. PAYROLL Epicor Payroll handles the processing of all employees’ paychecks and provides necessary company and US governmental reporting. Comprehensive employee information and memo fields allow you to track employee personnel information, like performance reviews and outside training. Because payroll is so tightly integrated with Job Management and Manufacturing Execution, you will normally only have to review your payroll entries, make adjustments, print your checks, and then post. With Payroll, there is no longer any need to have your payroll done with an outside service, when it is so easy to do yourself. HUMAN RESOURCE MANAGEMENT Epicor Human Resource Management (HR) is a comprehensive solution that streamlines your HR processes. It efficiently administers applicant tracking, benefit programs, workforce training and development, complex union dues calculations and benefits, and ever-changing governmental regulations such as EEO, VETS, OSHA, and Affirmative Action Program reporting (AAP). Online communication via your company’s intranet helps your employees stay up-to-date on their benefits, training, and life event changes. An add-on module, Epicor Employee Self-Service is designed for employee satisfaction as well as operational efficiency. TRAINING AND RECRUITMENT The Training module is used to schedule courses and instructors as well as record training history, reducing the pain of your next regulatory audit. Any organization operating under the oversight of OSHA, EPA, FAA, FDA or similar federal or state agencies is required by those agencies to provide specific training to certain employees on a recurring basis, and to certify that the appropriate training took place. Records must be maintained of training taken and when it was completed. Training information is integrated with all other aspects of each employee, providing a complete picture of an employee’s lifecycle. It includes both internal and external classes, instructors, course outlines, and class scheduling – all captured and retained within the HCM database. EMPLOYEE SELF-SERVICE Epicor Employee Self-Service places the responsibility for employee and manager updates on their shoulders, freeing up the HR and payroll department personnel for more strategic activities.
  • 71. 70 Epicor Employee Self-Service allows access by employees and managers from a kiosk, your intranet, or the Internet. Both Manager and Employee Self-Service are designed to be extremely easy to use, so even individuals with little or no computer skills can easily navigate through the system with minimal effort. EMPLOYEE SELF-SERVICE Your employees can make their own elections during open enrollment without assistance from HR personnel. They can update addresses, emergency contacts, change dependents, and reprint their own W-2. They can display check detail from history, print benefit statements, verify vacation as well as other paid-time-off balances, and more. MANAGER SELF-SERVICE Managers are able to view selected employee information, post requisitions, initiate pay changes, reassign jobs, and approve time off. A manager can monitor training, upcoming reviews and produce compensation reports covering only their employees. Furthermore Manager Self-Service falls under Epicor HCM security control so a manager can only access those employees who report to them and see just the data that you’ve approved. Additional Capabilities COMPLIANCE OVERVIEW Effective Governance, Risk and Compliance (GRC) initiatives help companies and their employees stay compliant, and ensure that employees at all levels of the organization are aware of the associated risks of non-compliance. Epicor GRC is delivered through a combination of embedded capabilities, modules and related services. Compliance is at the heart of the design of our software and Epicor takes every effort to ensure that any new functionality is consistent with published international standards and best practices. These include published standards in corporate and financial governance such as international accounting standards (IAS), international financial reporting standards (IFRS), and other generally accepted accounting principles (GAAP) while also incorporating support for international trade standards such as restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS), Waste Electrical and Electronic Equipment (WEEE) directive, and the North American Free Trade Agreement (NAFTA). Epicor GRC is designed to tackle these very requirements through a combination of capabilities covering: Enterprise Performance Management, Security Management, Business Process Management, Financial Governance, Global Trade Compliance, Environmental and Energy Management. Enterprise Performance Management Many of the requirements for effective GRC programs involve accelerated disclosure of information to external entities. This requires companies to have better visibility of changes than they had in the past. Epicor GRC incorporates the ability to infuse business insight through Epicor enterprise performance management (EPM) – a solution that supports overall risk management objectives by keeping users abreast of changes in the business. Security Management Epicor GRC provides comprehensive user and group security to restrict data and application accessibility as needed. Security can be granted at user and group levels for all security objects including forms,
  • 72. 71 fields, reports, menus, and method calls. Data tier security is also available for both tables and columns. There is also an option to use Windows® Authentication to support a Windows single sign-on and password policy. Business Process Management As the global regulatory environment grows ever more challenging for companies, it is becoming increasingly important to have embedded controls in your enterprise application so that your users can be more productive. Epicor GRC helps you move away from the management of day-to-day compliance by leveraging technology and optimizing operational efficiency. Epicor Business Process Management (BPM) in combination with Epicor Service Connect, allows you to identify risky processes to your organization and to effectively mitigate risk through business-defined workflows. Financial Governance The current business environment is simultaneously complex and increasingly regulated, which can challenge even the largest businesses to remain competitive in today’s global markets. This fact is perhaps most important when it comes to financial control – which encompasses all aspects of the financial health of the organization. Epicor GRC helps control this risk – effectively enabling users to handle regulatory compliance and ultimately driving business performance by providing cross- organizational financial visibility and control over financial reporting, planning and forecasting processes. Global Trade Compliance In order to conduct business globally, you need enterprise business software that enables compliance with local laws, satisfies international security measures and meets the myriad of local and regional documentation requirements. Epicor applications provide a comprehensive platform for managing these trade compliance necessities. Environmental and Energy Management As the world continues to analyze energy availability and the long-term effects of climate change, businesses too are turning their attention to areas of opportunity – reduction of carbon emissions, energy conservation and supply chain sustainability. Companies will look to IT and software solutions to help them find opportunities to be better stewards of the environment and extend the tangible benefits of corporate social responsibility (CSR) through the extended supply chain. Some of the more notable areas that corporations are placing emphasis on when deciding on a path to good environmental and energy management surround strategic sourcing and procurement, logistics, lean manufacturing, and virtualization. EPICOR ENTERPRISE PERFORMANCE MANAGEMENT The pace of business continues to accelerate. To keep up, your organization must move rapidly with precision and agility, reducing reaction time and optimizing performance. You can’t afford to miss an opportunity or delay a necessary course adjustment. Today’s information workers what decision support in real-time, and they want it deployed in the tools they already use, day in and day out. Epicor Enterprise Performance Management (EPM) is an end-to-end solution that removes the barriers to better business insight through a combination of intuitive user experiences, user driven key performance indicators (KPI), and pre-packaged analytics that have real meaning to the business. Epicor EPM leverages the advanced analytic capabilities of the Microsoft platform and incorporates modern Web 2.0 concepts for unprecedented ease of use and ultimately business results.
  • 73. 72 Trackers and Dashboards Built directly into all Epicor applications, Epicor Dashboards permit the combination of multiple different capabilities such as inquiries, ad-hoc reports, workbenches, graphical analyses, tactical business intelligence, alerts and business monitoring – all in a single dashboard. They provide a robust one-stop interface that replaces traditional menu systems with personalized role- or context based views and links into core transactions of the system. In addition, they put the visual indicators and functions you use the most right at your fingertips. Tooled with unique flexibility, Dashboards enables users to develop their own workbenches using a series of online views of information such as a tracker. From a tracker, “open with” technology is deployed to drill into any part of the system, whether it is to enter a new order, modify an existing one, or update a customer record. The power of Epicor Dashboards is in how they enable users to specify how they work and tailor their workspace to fit their needs. The power of the Dashboard is in its ability to act much like the instrument cluster of your car. The Dashboard is used to provide real-time exception-driven indicator flags which alert you to possible problems in your business. From these business activity indicators, you will be able to easily drill down to appropriate parts of the system to see more information. Through integration with the Internet, Dashboards can merge Epicor application and external data as one to help drive your daily activities. From monitoring your employee intranet site to live access to industry-related Web sites, each Dashboard contains the information you and your employees need to more proactively run your business. Management Reporter Microsoft Office PerformancePoint Management Reporter is an advanced financial reporting application designed to enable information workers to take control of their business by analyzing feature rich and intuitive reports. Offered in conjunction with Epicor Financial Management, it delivers a purpose-built environment for financial and accounting personnel to create, maintain, deploy and view boardroom quality financial statements. Users can easily monitor the health of the business and quickly understand what’s happening at any point in time. Management reporting plays a key role in performance management. Displaying business results, performing variance analysis, comparing projections and consolidating data from disparate general ledgers provides business users with the business insight they need to make timely and relevant decisions. Accurate and auditable reporting is also essential to regulatory compliance. Management Reporter is a part of Microsoft PerformancePoint Server, which is built on the powerful Microsoft SQL Server® platform, and helps you to provide accurate reporting in real time, from a centrally managed source. With Management Reporter, financial data can be combined from multiple financial models or general ledger companies and consolidated into a single report, giving your business users financial visibility into disperse operations. Budget, Planning and Forecasting For those companies that need advanced analytics such as budgeting and planning or advanced forecasting, Epicor offers Microsoft PerformancePoint Server. This platform is particularly flexible, scalable and can easily handle very large implementations across multiple installations, as well as managing mixed content from multiple sources.
  • 74. 73 Many organizations needs to have more control over their budget process or want to be able to test various business scenarios before they are actually deployed internally. At the same time they also want to have an easy and flexible environment that most people are familiar with to reduce education and environments that needs extra support. Microsoft Performance Point Server uses Microsoft SQL Server, Microsoft SQL Server Analysis Services and Microsoft SharePoint Portal Server to create a very powerful platform for advanced and collaborative Budget Planning and Forecasting, even for very large organizations. Performance Point Server Microsoft Office PerformancePoint™ Server is a comprehensive performance management solution that allows organizations to formulate strategy, drive execution and more effectively monitor performance through integrated monitoring, analytics, and planning capabilities. It provides all of the functionality that is needed for performance management including scorecards, dashboards, management reporting, analytics, planning, budgeting, forecasting, and consolidation. The application reaches all employees, across all business functions (finance, operations, marketing, sales, and human resources). Operational Data Store and Data Warehousing Your Epicor next-generation enterprise applications offer far reaching business functionality that spans literally hundreds of business processes, backed by an ever growing transactional database of information. Business performance is based not just on how these applications help run day to day processes but by how they support greater business insight – from historical reporting to advanced analysis. At the same time, although your Epicor applications are optimized for transaction processing, ad-hoc inquiries and scheduling, a more advanced solution is required for when reporting and inquiry volumes increase and for longer term performance analysis. Epicor Replication Server Epicor Replication efficiently replicates all database transactions from one or more production companies and application server to a single or multiple separate ODS environments. Replication Server is designed to offload processing from the main application server in support of enterprise performance management requirements and supports offline reporting, offline access to archived as well as live data, offline ad hoc queries (including those from Epicor Portal/Information Worker), offload of external system processing (Mobile Connect, Sales Connect, etc), cloud based services, aggregated database holding records from multiple companies across multiple servers, and data transfer for additional business intelligence. Through Replication Server, your business holds the keys to a massively scalable environment that grows as your business does through effective load balancing of essential business processes. Epicor Cube Connect Epicor databases often store millions of business transactions. This huge amount of business data can provide valuable insights into your business and give you information that is immediately actionable – if you know how to get to it. OLAP is the preferred way of extracting meaningful information from large datasets, because it provides intuitive analysis and makes it easier to find trends, patterns, ratios, and quantities in transactional data. OLAP is built on multidimensional data structures called cubes, which traditionally need to be custom designed for each set of transaction data. In addition, designing a cube is not a trivial task: it requires
  • 75. 74 considerable knowledge of the structure of the source database. Once the cube has been created, there is no easy way to deploy it to other Epicor installations. GLOBAL BUSINESS MANAGEMENT Managing disparate business units offers unique challenges and opportunities with respect to centralized or distributed operational control, enterprise-wide visibility, inter-company supply chain management, and financial consolidation. To support the needs of today’s increasingly distributed business; Epicor offers robust global business functionality within its design. Alongside comprehensive multi-company functionality is end-to-end multi-site managementwhich provides companies with multiple facilities, flexible options when setting up operations. Some companies may prefer to run most business functions centralized within the same company but at multiple facilities, or they may run completely separate company entities with the ability to consolidate financial information at month or quarter-end. However you choose to define your business, Epicor supports transactional functions between systems and entities including inter-company transactions such as inter-company orders, transfer orders, and shipments between plants and warehouses. Epicor facilitates these scenarios within a single application that is flexible enough to grow with you as you expand your business. Epicor Global Business Management offers organizations the essential tools needed to create and maintain a single version of the truth. Multi-Company Management Epicor understands that managing disparate business units offers unique challenges and opportunities with respect to consolidation for tighter control and reduced operational cost, enterprise wide visibility, inter-company supply chain management, and financial consolidation. Epicor Multi-Company Management capabilities can assist your business in consolidating operations such as procurement and accounts payable as well as offer enhanced tools to improve operational visibility across companies. Automation of inter-company financial transactions as well as financial recognition optimizes enterprise performance to shorten lead times on key product lines. Additionally, from a financial perspective, multi- company organizations may choose to not only report as individual entities but also consolidate multiple currencies and report across business entities to a single consolidation company. Underpinning this functionality is a complete technology framework to support global enterprises that is scalable, offers choice in deployment, and includes a set of productivity enhancing tools designed for global business operations. Global Multi-site Management Best-In-Class enterprises are outpacing their competitors today with new initiatives to drive out redundancies in corporate operations. Maximizing the use of internal supply chain resources can be a key differentiator. Supply chains demand synchronization of production with distribution and logistics. This is most effectively accomplished with a single system providing visibility and consolidation of resources in multiple facilities. Companies may also prefer to run business functions centralized with separate production and distribution functions, or they may run them separately with the ability to consolidate financials at month- or quarter-end. Epicor supports both scenarios within one application. Multi-Site Management provides support for centralized accounting and purchasing, while allowing separation of production and distribution facilities.
  • 76. 75 Financial consolidation through Epicor Multi-Company Management is only one way that Epicor Multi- Site Management helps businesses achieve their goals. For example, manufacturing and distribution organizations can leverage the planning and scheduling efficiencies with Epicor’s robust multi-plant functionality. Not only are manufacturers and distributors looking for new tools to oversee multi-plant and warehouse operations, they are also looking to maximize the use of existing resources. Multi-lingual Data Management Corporate growth and expansion inevitably leads to new markets and new geographies. Epicor Multi- Lingual Management, alongside Epicor Global Configurable Engines facilitates this growth, with resource that can manage your business wherever you take it, or it takes you, with support for country-specific requirements around tax, currency and languages. For example, an organization that is headquartered in one country can deploy applications in the native language for that country. When a satellite office in another country needs to add users that require another language, the only difference for the user is the language. All corporate processes that the headquarters have deployed are unchanged and no local language customizations are required at either location. Master Data Management As organizations grow, decentralize, or make acquisitions, the potential for multiple, inconsistent versions of the same data in different parts of the company can cause real problems with the quality, reconciliation and potential redundancy of data. The recent emphasis on regulatory compliance, the advent of Service- Oriented Architecture (SOA), and mergers and acquisitions has made the creation, stewardship and maintenance of accurate and complete master data a business imperative. Epicor Master Data Management (MDM) can help to ensure that your multi-company and multi-site data meets regulatory requirements and also provides the consistency needed for real-time distributed operations, leading to greater customer satisfaction, operational efficiency, and business performance. PRODUCT DATA MANAGEMENT Epicor Product Data Management (PDM) serves as a central knowledge repository for process and product history, and promotes integration and data exchange among all enterprise users who interact with products—including project managers, engineers, salespeople, buyers, and quality assurance representatives. Epicor offers a solution for manufacturers that manages the powerful information traditionally contained in engineering documents, plant floor routings, change orders, sales orders and quality documentation within a single solution that is easily shared across the enterprise.Promoting collaboration throughout the value chain, Epicor PDM provides a complete end-to-end solution to manage all aspects of a product’s lifecycle, enabling enterprises to control the enormous amount of electronic documents that they produce. Bill of Materials Epicor supports traditional BOM management with single-level part formats that recognizes the materials and components required to build end parts. In addition, Epicor introduces multi-level BOM management that incorporates not only single-level components and material requirements, but also internal and external routing steps for complete end assembly visibility, planning, scheduling, and costing. Epicor introduces visual engineering technology with indented tree structures and drag-and-drop BOM management.
  • 77. 76 Routings Detailed routings facilitate planning, scheduling and costing of products more efficiently. Everything needed to produce a product is managed in one central location. Managing changes to routings is simplified. Changes are automatically communicated to the plant floor execution system and operators have online visibility of the latest routing production notes as well as standards and resource requirements Engineering Change and Revision Controll Achieve control and consistency in your engineering change and revision process. Engineering Change and Revision Control is designed to enable engineering change management, multiple revision control of products, engineering workflow management, and offers detailed cost analysis of products during the engineering process. Product Lifecycle Management Epicor Product Lifecycle Management (PLM) serves as a central knowledge repository for process and product history, and promotes integration and data exchange among all enterprise users who interact with a product. Epicor PLM manages all documentation associated with a product throughout its entire product lifecycle, and includes full integration with more than 12 computer aided design (CAD) systems. Epicor PLM is particularly useful for companies that:  Design what they manufacture  Want visibility into, and standardized methodologies around, work flow  Use CAD systems  Use drawings to produce a quote or an order Epicor PLM provides an electronic vault where documents can be securely stored and where access and versioning can be tightly controlled. The type of sophisticated document management that PLM offers is critical for those organizations that need excellent audit tracking and control of all documents across the enterprise. PLM also provides advanced document search and retrieval functionality. Increase your productivity by more efficiently managing the product life cycle—from design to end-of-life. Product Costing As a manufacturer, you consistently monitor product cost and analyze profitability as a way to pass on cost savings to customers while staying competitive. Epicor offers the flexibility and accuracy that manufacturers need to analyze their product cost on a customer-by-customer, part-by-part, and job-by- job basis. Product Configuration Product Configuration enables on-the-fly configuration of highly customizable and dimensional products via a straightforward question and answer evaluation. Product Configuration can be accessed from quote entry, order entry, and job entry. It is Web-enabled, and is also available to disconnected users employing Epicor Mobile Connect.
  • 78. 77 SERVICE MANAGEMENT SUITE Epicor Service Management Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want rapid response service. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs. Contract Management Epicor Contract Management used in conjunction with Epicor Field Service ensures the timely and accurate execution of service contracts. Additionally, this solution holds the historical activities against the contract to better meet customer expectations. Field Service Epicor Field Service is designed for people who install, repair or service offsite or at the plant or depot. You can centralize all processes related to the dispatching of technicians and cost reporting of service calls in the field. This application supports drop shipment of service parts directly to the customer site. The application is set up for a single interface, so a dispatcher can track all stages of each service call with just a few mouse clicks. Case Management Case management is an essential part of building better business. Improving the productivity and effectiveness of your support center leads to increased customer satisfaction. Epicor CRM Case Management delivers solutions that help you deliver first-rate service to your customers while controlling costs. From initial call to resolution and follow-up, Case Management provides a customer focused solution for personalized, high quality service. This comprehensive one-stop solution enables your service team to manage current case load and respond quickly to customers for industry leading customer satisfaction. The case management workbench is equipped with time saving links to customer focused activities (e.g., new quotes, orders, RMA requests, or service calls). In addition, there is a search-driven knowledgebase and case-driven workflow for standardizing case resolution. Case Management is fully integrated with Field Service, part of Epicor Service Management, for easy access to dispatching field activities and providing field service representatives access to online answer books, existing customer field service calls, warranty information, and service contracts. Return Material Authorization Enhanced return processing offers enterprise-wide tracking of pending returns and disposition of these parts by unique returned material authorization (RMA) number. Enter information about returns, and transfer that information to the different groups that may need to take action (e.g., inspection, billing and order processing). Armed with full notes capabilities and document management functionality, tracing the steps of a returned part for requirements certifications is inherent in the system.
  • 79. 78 SERVICES SUPPORT Business Process Outsourcing Services Epicor Business Process Outsourcing (BPO) services offer customers a way to effect business transformation through transition and on-going task management of non-value added processes. As a natural progression from Epicor managed services, Epicor BPO customers do not just free themselves to focus on their core business; they gain time and resources to maximize new opportunities. At Epicor, business process outsourcing is far more than a cost-saving mechanism, it is a key business tool to manage cost, gain access to skilled resources when needed, and helps drive value into the business. Today, Epicor cannot only provide you with robust business applications for operational and financial needs such as accounts payable, we can manage a payables process on your behalf. With operations in Bratislava, Slovakia; Monterey, Mexico; and Kuala Lumpur, Malaysia, Epicor provides a global outsourcing opportunity. Hosting Services Epicor hosting services provide the first step towards the end-to-end management of your mission-critical IT environment so you can focus on strategic growth. For many Epicor customers, IT infrastructure performance, availability, and cost are no less important than the business applications that they support, but often become a focus that inhibits business improvement when they should be supporting growth. Backed by Navisite, a world leader offering a broad portfolio of Web-hosting and co-location options with 24x7x365 data centers, Epicor is able to provide a cost-effective and efficient hosting solution combining software, infrastructure and services. From a single dedicated server, to server farms, Epicor hosting services IT experts take care of data back-up and disaster recovery, ensure continuity and complete security, and provide complete un-interrupted access to your business applications and the infrastructure they require. Learning & Educational Services The most important investment you can make to ensure the success of your business software solution. Today, Epicor offers extensive and comprehensive educational content designed to suit your specific learning needs. From online courses and virtual classrooms to scheduled training center content and custom onsite programs, Epicor learning and education services are there to help you succeed at your chosen pace and in the most convenient manner. Alongside cost-effective self-service tools, there are encompassing Premier education plans, and even specialized course work materials to assist with upgrade planning and success. Managed Services Epicor managed services offers a unique value-add to Epicor customers, providing total peace of mind by ensuring that your business systems and processes stay up and running and operating at peak levels at all times. Alongside application hosting services, Epicor managed services deliver complete application portfolio management, and enhance normal support and maintenance offerings with comprehensive release and application infrastructure management and administration - backed by full service desk access and underlying service level protection. Complete reliability, high availability, reduced risk, total service.
  • 80. 79 Professional Services Epicor professional services maintains a team of more than 500 highly skilled, and tenured consultants whose unmatched experience in delivering industry solutions that span manufacturing, distribution, retail and hospitality, and services is backed by a proven track record of successful delivery around the world. Our professional services teams offer local know-how and global outlook so as to ensure tangible results for our customers anywhere in the world - always with a focus on your profitable growth. Support Today, Epicor offers encompassing round the clock Support Services through a network of worldwide support centers located in Irvine and San Diego, California; Louisville, Kentucky; Portland, Oregon; Minneapolis, Minnesota; Orlando, Florida; Newburgh, New York; Monterrey, México; Bracknell, UK; Budapest, Hungary; Stockholm, Sweden, Espoo, Finland; Rome, Italy; Bucharest, Romania; Moscow, Russia; Sydney, Australia; and Kuala Lumpur, Malaysia.
  • 81. 80 INFOR GETTING ALL ATTENTION, FOR ALL THE RIGHT REASONS Infor’s main enterprise resource planning (ERP) products include Infor10 ERP Enterprise, Lawson M3 ERP Enterprise, Infor10 ERP Business, Infor10 ERP Express and Infor10 ERP Process Business. At first glance the products look similar with each offering common ERP capabilities. But upon closer inspection, you’ll notice the products offer unique functionality for different industries and manufacturers. For example, Infor10 ERP Process Business is designed for process manufacturers such as chemical, food and beverage and pharmaceutical manufacturers. Meanwhile, Infor10 ERP Express is aimed at discrete manufacturers such as aerospace and defense, automotive and machinery manufacturers In addition to common ERP applications, Infor offers enterprise asset management (EAM) software for organizations that need to track financial and maintenance information of assets and buildings. They offer four EAM products: Infor10 EAM Enterprise, Infor10 EAM Asset Sustainability, Infor10 EAM Business and Infor10 EAM (MP2). With the exception of the Sustainability product, each one is aimed at a specific size of organization. For example, Infor10 EAM Enterprise is targeted at large enterprises. According to Infor, it is used by more than 60% of the Fortune 500. Meanwhile Infor10 EAM Business is targeted towards small- and mid-sized organizations. EAM Asset Sustainability is unique because of its capabilities to track the energy-efficiency and environmental impact of buildings. Infor provides its cloud offerings in three flavors – 1. Infor VISUAL 2. Infor Syteline 3. Infor Adage All of the above has a varying support for different features and one will always have to choose after careful understanding of business requirements and close examination of above options. Although, none of these is comprehensive version of all, we will discuss Infor VISUAL in this chapter. INFOR ADVANTAGE Through an aggressive acquisition strategy, Infor has emerged as one of the largest providers of enterprise software. They offer a full set of applications ranging from enterprise resource planning (ERP) to enterprise asset management (EAM) to product lifecycle management to workforce management. The company has acquired roughly 30 software companies in its short history, giving it a strong portfolio of products with many high- profile customers.
  • 82. 81 Infor VISUAL software is a flexible, fully integrated, and easy to use ERP suite that is widely deployed across many different types of industries from aerospace to biomedical, capital equipment, precision tools and more. Infor VISUAL is a scaleable solution with powerful technology to deliver real-time information, streamline operations, increase profitability and customer satisfaction. With state of the art advanced planning and scheduling, quality management, customer relationship management, time and attendance, business intelligence and warehouse management system capabilities built in, Infor VISUAL appeals to manufacturers and distributors with a combination of affordability, depth of functionality and ease of use. INFOR – SUPPORTED MODULES Materials Management ENTERPRISE RESOURCE PLANNING In today's world of globalization and price pressures, it's imperative that your enterprise resource planning systems offer business-specific solutions with industry experience built in. This is true whether you produce goods made from distinct parts and components such as automobiles, electronics, and machinery or goods made by blending ingredients such as foods, beverages, pharmaceuticals, and chemicals. As an ERP software vendor, Infor offers a variety of ERP solutions that help companies in a wide spectrum of subsectors automate, plan, collaborate, and execute according to their unique business requirements. Built on an open, flexible, service-oriented architecture (SOA) with modern, web-based user interfaces, our scalable ERP solutions never lock you in to one mode of operating. Instead, they offer a breadth of functionality that enables you to automate key manufacturing and financial processes, meet fluctuating customer demand and compliance requirements, and collaborate internally as well as externally across your supply chain-all at a low total cost of ownership. Lean manufacturing capabilities are built in to our ERP solutions to minimize waste and increase quality and productivity; strong aftermarket service capabilities expedite service management. With multiple deployment and buying options for Infor ERP, including SaaS, manufacturers can choose the model that meets their specific requirements. PRODUCT LIFECYCLE MANAGEMENT Successful new products are the lifeblood of your company’s growth and profitability. The success of 60% of most new products is determined in the product development phase, including 80% of costs and 90% of regulatory risks. Supplier collaboration early on can improve your product’s capabilities, as well as minimize costs and time to market. Infor PLM (Product Lifecycle Management) helps your business maximize profit by optimizing every stage of your product’s life from portfolio management to product development to ongoing maintenance and retirement. It integrates product information from design and engineering with sourcing, compliance, suppliers, and supply chains to speed product development, ensure quality, and mitigate regulatory risks. Infor PLM helps to:  Improve product innovation  Drive revenue growth with successful new product introductions
  • 83. 82  Boost new product profitability by up to 10%  Reduce time to market by up to 50%  Improve on-time product launches by up to 98%, including regulated industries QUALITY MANAGEMENT In today's global market, quality is king as manufacturers face increased competition for customers. The pressure to reduce time and error makes it imperative that companies establish and maintain quality assurance criteria that fully support industry regulations. To remain competitive, manufacturers need to optimize their engineering and product lifecycles-and leverage supply chains-to bring superior products to market on time and on budget. For order-driven manufacturers looking to balance productivity, quality assurance, customer satisfaction, and profitability, Infor delivers a solution for fully integrated, robust, scalable automated quality management designed to fit their specific industry requirements. Our solution integrates all logistic and quality management processes, enabling manufacturers to improve operational performance and leverage their supply chains to attain superior quality-and exceed customer expectations. Infor ERP's quality management solutions:  Manage quality across multiple plants and distributed teams  Improve decision-making with real-time, accurate engineering and product data  Monitor supplier performance against industry benchmarks  Increase customer satisfaction with shorter response times  Establish and manage criteria to support industry standards and regulations  Improve collaboration between employees, suppliers, and customers  Reduce the cost of goods sold Ideal for makers of complex products, the quality management components of Infor ERP help companies improve quality levels and take corrective action when necessary. They allow you to streamline business processes by automating associated concept, design, pre-production, production, and post-production activities, and by facilitating the collection, analysis, and control of key data. You'll get support for cost- effective decision-making with pre-production process analyses, including performance and capability indices. You'll also improve response times; increase customer satisfaction by maintaining accessible, detailed customer histories; and monitor and manage communications with customers and suppliers to improve all supply chain relationships. And through better process management, you'll prevent and reduce failure-increasing your profit margins. Sales Order Management SALES MANAGEMENT To remain competitive, companies must coordinate sales efforts across the entire customer lifecycle pulling cross-organization customer intelligence into the sales process, helping sales representatives become “trusted advisors,” and making appropriate, targeted offers to customers. Infor’s CRM sales solution optimizes customer interaction time and gives salespeople the tools they need to be successful. It puts customer intelligence and guided processes in the hands of field sales, telesales, and account representatives and prepares them for calls and closing sales with quick access to consistent
  • 84. 83 and accurate customer information. It simplifies the ordering process as well as the configuration of complex products. Infor’s CRM sales software helps:  Increase sales productivity  Shorten sales cycles and increase sales revenue  Achieve more frequent orders and higher order values  Streamline the quote-to-order process  Reduce product configuration and pricing errors The sales component of Infor CRM centralizes data from across the enterprise, giving your sales team quick access to consistent, accurate customer information including the entire scope of each customer’s previous interactions with the organization at all stages of the sales cycle. The following are included: Sales manages the entire sales cycle with lead routing and prioritization, contact management, opportunity and pipeline management, call scripting, and mobile access. Configuration allows you to meet every customer's need with the ability to pick the right product from a catalog, perform mass customization of complex products, and manage engineer-to-order and make-to- order configurations. Financial Management FINANCIAL MANAGEMENT SYSTEM Enterprising finance and accounting organizations help drive company performance by efficiently handling a multitude of daily transactions, sharing valuable information hidden in transactional data, and adapting processes fluidly as business conditions and regulatory environments change. Infor FMS (Financial Management System) enables companies to integrate and streamline local and multinational financial resource management processes from end to end. By doing so, they achieve a reliable, apples-to-apples view of financial performance across the entire enterprise, as well as the flexibility and control necessary for adapting to the demands of even the most challenging business environment. Infor FMS corporate multinational financial management solution helps to:  Reduce transaction costs  Shorten process cycle times  Achieve data consistency  Enforce global financial standards and processes  Improve financial transparency For more than 30 years, Infor’s dependable multinational financial management solutions have helped organizations leverage the value of their existing financial resource management technology systems and platforms, extending them with the user-friendly features and rich functionality necessary to maximize productivity and performance. Infor FMS solutions include:
  • 85. 84  Financial Accounting —general ledger, accounts receivable, accounts payable, purchasing, inventory, and fixed assets applications.  Project Accounting —asset management and project tracking applications.  Expense Management —expense report, travel plan, payment request, and time capture applications. Supply Chain Management ENTERPRISE ASSET MANAGEMENT An effective enterprise asset management solution for monitoring and managing the deployment, performance, and maintenance of company assets may be the single most important tool for preventing operational surprises and uncovering hidden profits. Infor EAM (Enterprise Asset Management) enables manufacturers, distributors, and services organizations to save time and money by optimizing maintenance resources, improving equipment and staff productivity, increasing inventory efficiency, and strengthening their ability to collect on warranty- related claims. Infor EAM software includes reporting tools that enable better decision-making to help improve future asset performance management and profitability. Infor’s enterprise asset management software helps to:  Increase labor efficiency and reduce overtime  Implement effective equipment-based maintenance schedules to reduce downtime  Manage work order processes to ensure on-time delivery  Reduce maintenance-related inventory levels for increased savings  Model various scenarios to determine optimum asset levels and drive decision making  Track information to improve the ability to collect on warranty claims The Infor EAM software solution is much more than computerized maintenance management software (CMMS), which captures only standard transaction maintenance metrics. Infor’s asset performance management solution enables enterprising companies to create a more comprehensive vision by also capturing and consolidating metrics from a variety of operational and financial systems. The result is improved visibility into not only current performance, but also into likely future performance. Infor EAM software has been helping enterprising companies worldwide, including more than 60 percent of the Fortune 500, for over 20 years. Backed by domain experts who understand the enterprise asset management and maintenance requirements of today’s competitive businesses, Infor EAM software solutions address:  Maintenance —deploy resources for maximum effectiveness.  Inventory—optimize inventory and purchasing to save money.  Uptime—forecast likely failure points and the causes to improve uptime.  Reliability/Risk Management —predict and take action on reliability issues to prevent problems.  Strategic Planning—increase visibility into asset performance management to better align these resources with corporate goals.
  • 86. 85 SUPPLY CHAIN MANAGEMENT Operating a chaos-tolerant supply chain in a world of increasing uncertainty is an impossible mission unless you have business-specific SCM software that helps you manage complexity and increase your profitability, competitiveness, and growth. Infor SCM (Supply Chain Management) meets the challenge with specialized functionality that takes into account the different supply chain perspectives and unique business challenges of manufacturers, retailers, and transportation and logistics service providers. By partnering with Infor, you're assured of having comprehensive SCM solutions delivered by a single vendor, with best practices and low total cost of ownership built in, that match all of your business priorities from network design/order inception to delivery-from concept to customer. Infor's supply chain logistics and inventory management software solutions can:  Reduce supply chain operational costs for increased profitability  Improve customer service to enhance competitiveness  Manage growth and expansion to improve revenues and market share  Become supply chain leaders Infor Supply Chain Management is a global solution with implementations at over 1,600 customer sites in 40 countries. Backed by domain experts who know supply chain management and the challenges you face, our supply chain planning and execution solutions comprise the following key components:  Strategic Netware Design —modeling and optimization tools for determining the most effective number, location, size, and capacity of facilities to meet customer service goals; time-phased tactical planning for determining where and when to make, buy, store, and move product through the network.  Demand Planning —forecasting tools, web-based collaboration interface, and sales and operations reporting and metrics that help companies predict and shape customer demand with greater accuracy.  Distribution Planning —inventory analysis and time-variable stock target calculations for ensuring the optimal balance between service levels and inventory investment; synchronized replenishment plans for all network points right back to manufacturing and supplier sources for better visibility.  Manufacturing Planning —constraint-based advanced planning system for engineering, assembly, and repetitive manufacturing environments; similar tools for process manufacturers.  Production Scheduling —finite capacity scheduling for engineering, assembly, and repetitive environments, as well as batch-process production facilities.  Transportation and Logistics Planning —transportation planning, transportation procurement, route planning, transportation management, small parcel shipping, and international trade logistics for global, multi-modal operations.  Warehouse Management System—end-to-end fulfillment and distribution including inventory, labor, and work and task management, as well as cross-docking, value-added services, yard management, multiple inventory ownership and billing/invoicing, and voice-directed distribution.
  • 87. 86  RFID—comprehensive RFID-enablement framework delivering business value through process optimization for manufacturers and other companies, as well as compliance solutions for retail, pharmaceuticals, the US Department of Defense, and others.  Event Management —proactive, real-time exception management technology for detecting conditional change anywhere in the supply chain and communicating it instantly for resolution. Customer Relations Management CUSTOMER RELATIONS MANAGEMENT Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM (Customer Relationship Management) helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time information. With this advanced CRM solution set, you can make the most of every interaction with every customer across every channel or touch point. As a result, you gain true customer insight, along with the ability to act on that insight. Infor's CRM software system can:  Run campaigns that align with your customers' preferences  Tightly integrate marketing across all inbound and outbound channels  Increase sales productivity by providing customer insight  Manage marketing and sales resources more efficiently  Turn contact centers into profit centers Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components:  Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction.  Sales —provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.  Service —serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries. Human Capital Management HUMAN CAPITAL MANAGEMENT One of a company’s biggest ongoing investments is in its people. Managed properly, this asset can be the source of innovation and growth, competitive advantage, and future leadership. The Infor HCM (Human Capital Management) system helps enterprising businesses optimize the entire recruit-to-retire process. With this human resource management system, you can attract and retain a
  • 88. 87 qualified workforce, effectively schedule your workforce, access and share vital workforce information safely and securely, adapt workforce processes as your company grows and changes, provide self- service capabilities to employees and managers, and enable effective decision-making relative to your workforce. The Infor Human Capital Management system helps to:  Improve competitiveness by hiring, retaining, and empowering the best people  Make informed decisions by gaining visibility into and control over workforce performance  Save money and time by streamlining workforce-related processes, including scheduling and time and attendance  Achieve goals by aligning staffing practices with corporate strategy  Profit from more effective and efficient global operations Infor HCM is a web-enabled human capital management system that is used by enterprising companies around the globe to turn human resources into competitive advantage. This HR software accommodates multiple languages, currencies, banks, tax definitions, benefits, security configurations, and platforms, and includes the following key components:  Resource Management — encompasses the spectrum of resource management processes including human resources, benefits administration, flexible spending accounts, compensation, and payroll.  Workforce Management — cost-effectively addresses complex workforce management challenges with support for scheduling, time and attendance, absence, planning, and performance.  Talent Management — introduces best-practice workforce development capabilities related to learning management, employee performance management, recruitment, competency management, and succession planning.
  • 89. 88 SAP BUSINSS BYDESIGN GETTING BETTER CONSISTENTLY SAP Business ByDesign is a software as a service (SaaS) enterprise resource planning (ERP) system. Acknowledging the increasing adoption of SaaS solutions, especially in the middle market, SAP made the bold decision to develop an entirely new code base to target the SaaS opportunity. With Business ByDesign now generally available and in use by a wide range of customers, SAP is aggressively expanding the product’s feature set. SAP newest Saas ERP software, Business ByDesign is a fully comprehensive integrated business management package that is delivered On Demand through a “cloud” or Software as a Service (SaaS) model. Business ByDesign is the only ERP software product that embeds SAP’s best practice business process expertise and IP. This new software solution is designed to provide manufacuturing and distribution SMEs (small and medium businesses) with the benefits of a large scale business application without the need for a large IT department and/or an upfront licensing fee. With Business ByDesign, SMEs now have access to the same SAP business process expertise that has helped many of the world’s leading companies maintain their leading edge. SAP Business ByDesign is designed to serve all the key needs of a business. The system offers applications for customer relationship management (CRM), financial management, project management, supply chain management, supplier relationship management, human resources, executive management dashboards, and compliance. The financial management capabilities of SAP Business ByDesign include general ledger, fixed asset management, inventory valuation, and management accounting. SAP Business ByDesign is a Software-as-a-Service (SaaS) package, accessed over the Internet on a web browser. SAP manages all of the hosting, maintenance and upgrades of the system. Set-up and configuration takes between four and eight weeks. SAP Business ByDesign is designed to scale with young businesses as they grow into mid-size enterprises. SAP BUSINESS BYDESIGN ADVANTAGE In 2003, exactly 10 years after SAP R/3 was first introduced, SAP decided to go for new architecture, which was called "Ether" and then later "Enterprise SOA." SAP spent four years in R&D developing Business ByDesign as a new foundation for SAP's ERP software.
  • 90. 89 The SAP Business ByDesign™ solution is business management software delivered on demand and fully managed by SAP. Because it is an on-demand solution, there are no upgrades to manage, no maintenance, and no up-front capital costs. It is managed, monitored, and maintained by SAP experts in worldclass hosted data centers, which means you don’t have to invest time and money in any additional IT resources to build or support it. SAP Business ByDesign is the best fit for companies that want the benefits of a large-scale business management solution without a large IT infrastructure SAP Business ByDesign’s intuitive software is easy to learn and easy to use. SAP Business ByDesign features simplified navigation, interactive graphics, and tight integration with Microsoft Office. The rich, intuitive user experience helps speed adoption and increase productivity. And, with built-in support for mobile computing, you gain secure access to your business processes – anytime, anywhere, on any device. BUSINESS BYDESIGN – SUPPORTED MODULES Financial Management ACCOUNTS PAYABLE Keeping control over outstanding payments and receivables can be a difficult task and one that is often understood only by accounting professionals. The focus of the solution is to reduce complexity and increase transparency by automating the processing of payments and due-payment clearing. This speeds up processing and increases your cash flow. You can support your company’s policies by defining your own payment block reasons, deduction types, and grouping or clearing strategies for payments. ACCOUNTS RECEIVABLE Make sure that your outstanding receivables are up to date by sending dunning letters or reminders to customers with overdue payment items, requesting payment of the outstanding amount. Flexible dunning functionality in the solution helps you optimize your cash flow with a streamlined dunning process. You can decide to initiate the dunning process, or you may opt to let the software trigger the process by using the automatic scheduling function. CASH FLOW Optimizing a company’s cash flow is the core duty of a cash manager, who is also responsible for managing statements for house bank accounts. The solution helps your cash manager in these activities with functions that support uploading, processing, and monitoring house bank statements. Additional functionality enables cash managers to analyze financial transactions and identify future trends by creating periodic liquidity forecasts. FINANCIAL MANAGEMENT With SAP Business ByDesign’s Financial Management module, SMEs can get a single, up-to-date view of their financial condition by integrating core business processes with financials. The SAP Business ByDesign solution lets SMEs keep track of payables and receivables, payment and liquidity, inventory and fixed assets, taxes and expenses, and compliance and reporting. The solution enables SMEs to streamline period-end closing and make better-informed financial decisions every day of the year.
  • 91. 90 FINANCIAL STATEMENTS When creating financial statements, you want to meet legal requirements with the least possible effort as this is not a value-add activity. The solution enables you to reduce the time to close books and create financial statements by streamlining the process, making use of functionality such as the “closing cockpit.” You can save time when performing the reporting part of the process because the solution provides a comprehensive set of GAAP-compliant reports that you can adapt to your company’s requirements. FOREIGN CURRENCY Perform foreign currency remeasurement for your open receivables and payables items by using a built- in framework. The solution also supports converting balances held in foreign currencies, such as bank accounts or petty cash locations, at a key date. You can schedule the remeasurement jobs to run periodically and in the background, thereby minimizing the need for manual intervention while supporting legal compliance. Production Management PRODUCTION PLANNING & SCHEDULING You can plan, execute, and continuously monitor projects of all types and sizes, including cost collectors. You can create an overall project structure, set up a detailed project plan and schedule, search for and assign appropriate project staff, and procure the goods and services needed to carry out the project. You can choose from several interactive graphical views, depending on the activities you need to perform. For example, you can use network diagrams to plan process-oriented projects, while Gantt charts help you visualize a project’s schedule and task dependencies. PROJECT MANAGEMENT The most important pillar of success for project based companies is the excellence by which they deliver service engagements. With SAP Business ByDesign’s Project Management module, professional services firm have the capabilities they need to improve project efficiency: The solution enables project managers to plan and track projects through graphical tools such as Gantt charts and network diagrams; project teams have can work together more easily through shared information and workflow-driven task management. In addition, the solution enables up-to-the-minute project data to be shared with the rest of your company for easy tracking of costs, purchases, and employee and contractor hours. Supply Chain Management SUPPLIER RELATIONSHIP MANAGEMENT SAP Business ByDesign’s Supplier Relationship Management module enables SME’s to strengthen their relationships with suppliers, improve their procurement processes to reduce costs, and turn their supplier base into a competitive advantage. The SAP Business ByDesign solution helps SME’s identify and efficiently source from the best suppliers for materials and services. The solution enables SME’s to integrate their procurement processes with other functional areas (e.g. manufacturing), thereby bringing all the data needed for effective negotiations and strong supplier relationships. It provides built in analytics so SMEs can gain the insights they need to find savings opportunities and it automates all procurement processes so that can easily stay on top of changing data. The solution uses exception based management to give procurement staff the bandwidth they need to focus on activities that drive the most value.
  • 92. 91 SUPPLY CHAIN MANAGEMENT SAP Business ByDesign’s Supply Chain Management module enables SMEs to make excellence in supply chain management a key cornerstone of their success. The solution is provides SMEs with the tools to capture product requirements and ensure that these inform not only product design but also supply chain design. The solution allows SMEs to configure a supply chain that works best for them, and then to establish plans that will help them best match supply to forecasted demand. The solution provides all the capabilities required to execute on plans efficiently to source raw materials, manufacture and distribute products most efficiently to meet demand. Customer Relationship Management CUSTOMER RELATIONSHIP MANAGEMENT With SAP Business ByDesign CRM, SMEs can get comprehensive, flexible support for customer relationship management processes that span marketing, sales, and service activities. The SAP Business ByDesign solution helps SMEs exploit the right opportunities and maximize customer satisfaction and revenue. The solution includes centralized operational data that is integrated with other business areas to let SMEs speed their sales cycles, bring in revenue faster, and control costs. Additional Capabilities BUSINESS ANALYTICS AND COLLABORATION SAP Business ByDesign includes rich business intelligence and analytics capabilities to help SMEs gain more and better insight into the performance of their business and respond appropriately to changing market conditions. The SAP Business ByDesign solution enables SME employees to run reports whenever they need to, create what-if analyses, drill down into granular details, and generate easy to understand graphics. The solution includes reporting functionality that enables SMEs to find ways to save money or reveal additional revenue potential. The solution also allows SMEs to collaborate, communicate, and exchange information both within the company and between the company and its business partners. The SAP Business ByDesign solution enables SMEs to integrate desktop applications, instant messaging, and its telephone system with the business applications within the solution. The solution also allows SMEs to leverage external Web services to complement their own business data. With the solution, SMEs also have the ability to find information they need quickly and easily by searching through company data and documents using new enterprise search technology. EXECUTIVE MANAGEMENT The SAP Business ByDesign solution is designed to empower management with more control over their business and the ability to make better decisions. With the SAP Business ByDesign solution, managers can easily get a 360 degree view of business performance and can access the organizational information they need to steer the company. Management dashboards provide real-time, customized analytics and allow managers to accurately track the most important aspects of the business. HUMAN RESOURCE MANAGEMENT SAP Business ByDesign’s HR module helps SMEs ensure they can leverage and maximize the potential of their most important asset most effectively – their employees. With the SAP Business ByDesign solution, employees get personalized business portals tailored to their job functions, and self-service features to streamline execution of daily tasks. The solution enables SMEs to adapt HR services to
  • 93. 92 changing business needs by adding, enhancing, and automating processes, including workloads, personnel, and payroll. COMPLIANCE MANAGEMENT With SAP Business ByDesign’s Compliance Management module, SMEs can keep up-to-date and compliant with changing laws and regulations. The SAP Business ByDesign solution comes preconfigured for a customer’s accounting practices, applicable tax structures, and relevant labor legislation. Frequent and automatic updates help ensure that each customer’s financial books and government reporting continue to meet regulatory standards. Additionally, the solution enables SMEs to implement a wide range of built-in controls across the company, such as data entry controls, plausibility checks, and automated workflows, to prevent unauthorized data access and modification. SERVICES SUPPORT Built in Services and Support SAP Business ByDesign is designed to simplify IT with built-in IT services, automated maintenance and support, and a quality-assured service model. The SAP Business ByDesign solution is connected to SAP experts who monitor and maintain each customer’s on-demand system. The solution includes automatic health checks to continuously monitor and manage system performance as well as built in safeguards to ensure the integrity, safety, and security of every customer’s invaluable company data. The SAP Business ByDesign solution can be personalized by fine-tuning and adapting it at any time using the built-in business configuration functionality. In addition, built-in learning and help provide 24/7 access to resources and the SAP Business ByDesign community, enabling SME customers to get knowledge and help whenever they need it.
  • 94. 93 ORACLE RELYING ON TRIAD & TRUSTED Oracle provides a complete and integrated system for optimized management of enterprise-wide performance. Oracle provides the complete cloud based enterprise solution in two very popular packages. Oracle E-Business Suite With E Business Suite, businesses can achieve excellent management practices which drive competitive advantage and leverage their operational ROI.  Agile—Provides Information Integration from financial performance management, business intelligence, and transactional applications  Smart—Enables advanced integration that improves agility and lowers costs of ownership  Aligned—Drives pervasive intelligence across the enterprise by unifying financial, strategic, and operational management processes Oracle JD Edwards EntrepriseOne Oracles's JD Edwards EnterpriseOne is an integrated applications suite of comprehensive enterprise resource planning software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership. Integrated, business-driven applications supports a wide variety of business processes with one common database for a single source of information. JD Edwards EnterpriseOne uses the Oracle Technology Foundation, a package of integrated software products that allow implementation and maintenance of system applications. While both the flavors of Oracle Solutions are equally popular, we will be discussin Oracle e-Business Suite in this chapter. ORACLE E- BUSINESS SUITE ADVANTAGE Oracle is the software leader in Enterprise Performance Management (EPM), unifying Business Intelligence and Performance Management (BI), while supporting complex strategic, financial and operational management processes.
  • 95. 94 ORACLE E-BUSINESS SUITE ERP MODULES Materials Management INVENTORY MANAGEMENT With Oracle Inventory Management you can improve inventory visibility, reduce inventory levels and control inventory operations. All of your material in each line of business and stage of the inventory lifecycle can be tracked in a single system. Increased transparency will reduce the need for local buffer stocks, and inventory will be located where it previously wasn't known to exist. Oracle Inventory Management is part of the Oracle Logistics solution and integrates seamlessly with other Supply Chain Management applications, including Oracle Warehouse Management, Oracle Order Management, Procurement, Discrete and Process Manufacturing, and Oracle Financials. FEATURES AND BENEFITS  Improve Global Inventory Visibility Oracle Inventory Management allows you to consolidate your disparate inventory tracking and control systems into a single, global inventory management solution for material in every stage of the product or production lifecycle as well as for your different business types. For manufacturers and distributors, this visibility is not limited to current state balances but also includes global track and trace information including inventory source and where-used analysis.  Reduce Inventory Levels Oracle Inventory Management gives you a variety of tools to reduce your inventory levels. The more accurate your inventory levels and efficient your replenishment, the less safety stock you need to hold. The more proactive your exception management, the more readily you can respond to shortages, quality issues and backorders before costly expediting is required.  Control Multi-Mode Inventory Operations Whether you are running manufacturing centers, distribution centers, service depots, spare parts warehouses or other types of parts storage facilities, Oracle Inventory Management provides the multi-mode inventory capability that helps you control all your inventory operations. Comprehensive material and transaction attributes capture gives inventory managers and operators flexible visibility into material aging, qualitative characteristics, material status. ORACLE WAREHOUSE MANAGEMENT Adapt to Volatility and Innovation Your complex warehouse operations must adapt quickly and easily to changes. Your company is constantly innovating—and as your business model rapidly changes, the expectations for warehouses change, too. Whether because a customer radically increases their order volume to accelerate their inventory velocity, or your business decides to ship products with the longest remaining shelf life to their best customers, your Warehouse Management Solution must quickly respond. Oracle's Warehouse Management Solution delivers adaptive customer processes enabling your organization to make logistics a source of competitive differentiation.
  • 96. 95 Converge Multiple Supply Chain Processes Warehouses increasingly perform more and more functions—assembly, manufacturing, repair. They are part of extended supply chain processes including transportation management, procurement, manufacturing, order management, spare parts and repair operations, asset management, and maintenance. Oracle's Warehouse Management Solution pre-integrates with the processes and applications driving these functions in your company. As a result, you get optimized execution of materials handling transactions on mobile and traditional terminals. Scale in Complexity from Small to Large Operations Customers demand the goods they want, when they want them, in perfect condition—and to their unique specifications. Warehouses must handle more items, with greater velocity, in increasingly complex orders. To address these challenges, businesses need a robust and scalable solution. They need a solution that will help them to optimize their operations—no matter how large or small. Oracle's Warehouse Management Solution offers a broad range of materials management functionality from the most basic to the most advanced. No matter how big or small, you will improve inventory accuracy and labor productivity while reducing overall warehousing and distribution costs. Sales Order Management ORACLE PARTNER MANAGEMENT Oracle's Partner Management solution enables companies to extend their business processes to work collaboratively with distribution channel partners. Oracle Partner Management efficiently manages the entire partner lifecycle—from recruiting and managing partners through marketing, channel sales and performance measurement. Partner Management gives you the tools and processes you need to sell more through partners and strengthen relationships while lowering partnership costs. FEATURES AND BENEFITS  Align sales efforts across channels  Align sales efforts with collaborative partner flows  Reduce partner management costs  Reduce costs with distributed partner functionality  Monitor and improve channel performance  Monitor performance with dashboards and key metrics ORACLE QUOTING Oracle Quoting is an automated sales quote generation application that enables the easy, consistent and secure creation and management of customer quotes across all customer interaction channels, such as field sales, telesales, e-commerce and business partners. Sales representatives using Oracle Quoting can submit a quote as an order, perform manual price overrides or create new customer information. FEATURES AND BENEFITS  Increase Sales: Boost sales effectiveness and reduce sales cycle time by automating the quoting and approval process.
  • 97. 96  Reduce Costly Errors: Provide Sales Reps self-service access to relevant information stored throughout the enterprise, including pricing campaigns and inventory levels.  Enable Collaborative Selling: Quotes can be created and then shared across multiple channels from field sales reps to call center agents and web storefronts for collaborative selling. ORACLE SALES Oracle Sales provides a comprehensive solution for planning, managing and optimizing activities across all sales channels. Automate the entire sales cycle, including account and contact management, opportunity management, forecasting and pipeline analysis, and order management. Business benefits include increased visibility into the sales cycle, increased sales revenues, and long-term, profitable customer relationships. FEATURES AND BENEFITS  Share Critical Information over the Internet – Provide managers and sales reps instant access to critical information via Sales Portal Homepage.  Deliver Complete View of Customer – Provide comprehensive customer information, such as products installed, outstanding service requests, payment histories, key contacts, open opportunities, and quotes and orders.  Provide Task and Schedule Management – Provide the tools for reps to manage daily activities. Synchronize with company-wide calendars to drive awareness of upcoming campaigns and events.  Manage Leads – Automate, manage, and track generation of leads. Evaluate and distribute leads in real time using flexible, rule-based business logic. Manage and track lead follow-up.  Support Global Sales – Gain multi-language, multi-currency capabilities. Create virtual global teams by sharing leads, opportunities, quotes, contacts, notes, tasks, and more. ORACLE PROPOSALS Oracle Proposals is a sales application that enables users to dynamically generate proposals based on templates. It drives sales effectiveness by accurately automating the labor-intensive proposal process. Oracle Proposals allows users to create customer presentable proposals using standard, approved content. Users can personalize their proposal structure, sequence, look, and feel, all before generating a dynamic proposal and e-mailing it to their customers. With Oracle Proposals, you can shorten sales cycle length by drastically reducing the time taken to generate proposals, eliminate errors in proposals, and enforce use of approved content. FEATURES AND BENEFITS  Increase Sales Effectiveness: Boost sales force productivity by reducing the time taken to create proposals from days to hours.  Increase Accuracy: Improve business process compliance and project consistent, professional image by enforcing use of standard and approved content in proposals.  Lower Costs: Reduce costs and improve your competitive edge by creating professional, accurate proposals in less time.
  • 98. 97 Financial Management ORACLE PRODUCTION SCHEDULING Oracle® Production Scheduling, designed for schedulers by schedulers, enables you to take control of your production scheduling problem, and helps you to maximize shop floor throughput while optimizing resource investment. You can optimize the usage of your critical resources, calculate realistic and feasible schedules that the shop floor can execute, and easily determine the schedule that best meets your objectives. In addition, you can leverage the out-of-the-box integration with the Oracle E-Business Suite (discrete, process, and lot-based manufacturing) to implement quickly and obtain immediate value. FEATURES AND BENEFITS  Maximize throughput of bottleneck resources: Simultaneously consider capacity and calendar constraints on machines, crews and tools with automatic floating bottleneck detection to optimally schedule your shop floor. Create feasible schedules using sequence dependent setup minimization and campaign run optimization.  Improve shop floor performance: Schedulers can minimize the effect of unplanned downtime, easily identify exceptions, and use a powerful drag-and-drop scheduling workbench to quickly adjust schedules.  Quickly determine the best production schedule: Fast easy simulation enables your schedules to quickly compare scenarios and key performance indicators before deciding which schedule to release for execution. Planners can also review both planned and actual production orders to make their decisions.  Implement quickly by leveraging out-of-the-box integration: Production Scheduling is fully integrated with the Oracle E-Business Suite, enabling you to start quickly by leveraging existing setup. It supports discrete, process, and lot-based manufacturing without the need for extensive configuration PROJECT COSTING Oracle Project Costing provides a completely integrated cost management solution for all projects and activities across your enterprise, with the ability to cross currency and organizational boundaries. Line managers are empowered with timely, detailed cost information to monitor project performance in a format that optimizes their productivity—while financial managers track the total cost of running the business. Monitor Project Performance Utilize timely, integrated cost information to assure project execution meets expectations. Capitalize on Global Opportunities Link dispersed project teams to meet work demands. Drive Enterprise Profitability Enable activity-based and project-based management capabilities to improve cost performance. Evaluate Expenditures Compare expenditures to forecasts, budgets, and revenue to track progress and profitability
  • 99. 98 ORACLE SHOP FLOOR MANAGEMENT Oracle Shop Floor Management enables comprehensive, real-time management of shop floor activities, including complex lot transactions, dynamic routing, end-to-end genealogy of products, and modeling and tracking of operation yield costs. A single repository of shop floor information helps ensure the continuum between planning, scheduling, and execution. Manage Complex Lot Transactions Split or merge lots. Update lot name, product, routing, and quantity. Enable bonus lot creation. Track Lot Genealogy Track products back to raw materials. Enable backward or forward genealogy "surfing." Enable Dynamic Routing Determine routing dynamically, depending on process needs or resource availability. Gain ability to jump to any operation. Integrate Planning and the Shop Floor Support lot-based jobs and operation yields. Schedule orders with network routing. Gain CO-product planning capabilities. Gain Yield-Based Operational Costing Accurately measure operation yield levels, yielded cost of products, and cost variance at operations. Support standard costing methods. Supply Chain Management SUPPLY CHAIN EXECUTION The Oracle E-Business Suite Supply Chain Execution family of applications supports the complete order to cash business process, capturing demand from any channel, providing inbound and outbound transportation management, and supporting large, complex distribution operations. A unified data model provides a single, accurate view of the entire supply chain execution process, so you can plan, manage, and control the flow and storage of goods, services, and related information from the point of origin to the point of consumption in order to meet customer requirements. And when Oracle Supply Chain Execution runs on Oracle technology, you speed implementation, optimize performance, streamline support, and maximize return on your investment. Seamless Integration, Complete Flexibility. Oracle Supply Chain Execution is part of the Oracle E- Business Suite, integrating with other E-Business Suite applications, including Oracle Manufacturing and Oracle Procurement, and leveraging technologies such as Oracle Sensor-Based Services. Implement one or several application families — or implement the complete Oracle E-Business Suite for the fastest way to high-quality enterprise information. ADVANCED SUPPLY CHAIN PLANNING With today's rapidly changing business conditions, you need a planning tool that surpasses the traditional latency of disconnected planning processes or Excel planning spreadsheets. You can leverage Oracle® Advanced Supply Chain Planning to be more responsive. You can perform simultaneous material and capacity planning across multiple distribution and manufacturing facilities and time horizons in a single
  • 100. 99 planning run, while at the same time accounting for the latest consensus forecast, sales orders, production status, purchase orders, and inventory policy recommendations. You can choose to start immediately with more advanced constrained and optimized planning, leveraging the out-of-the-box optimization, or you can decide to get to that point gradually by starting with unconstrained planning. Reduce Planning Cycle Time - Holistic Supply and Distribution Planning Oracle® Advanced Supply Chain Planning enables you to run holistic plans that span long term aggregate planning to short term detailed schedules, multiple manufacturing processes (lot based, process, discrete, configure-to-order, and project based), and all organizations across a virtual supply chain. As a single solution for distribution, supply chain, and manufacturing planning, it is based on one supply chain model, one planning engine, and one setup. Its flexible configuration, however, enables you to define different models that can co-exist (hub-and-spoke planning; single plan) and evolve as your organization grows without requiring reimplementation. Extensive defaulting logic, paired with a productivity enhancing UI and strong exception management, enables planners to quickly use the tool to make their planning decisions. Comprehensive Distribution Planning Oracle® Advanced Supply Chain Planning offers comprehensive support for companies that focus more on solving distribution and replenishment problems. Distribution planners can leverage a comprehensive Distribution Planner Workbench that presents global visibility of material positions, automates allocations and redistribution between regional and central distribution centers, with the ability to manually override, consolidates individual shipments into optimal truckloads, highlights exceptions, and releases planning recommendations for execution while taking into account kitting, end item substitution, date effective sourcing, distribution, allocation rules, global forecasting, alternates (components, suppliers, facilities, and ship methods), and supplier capacity constraints. Increase planner productivity and reduce decision making latency Planners can leverage robust exception management and root-cause analysis in combination with graphical supply chain pegging to identify and resolve problems from end demand to the lowest level component or resource requirements. Extensive use of workflow to enable process automation and automated corrective action enables you to significantly reduce the non-value added costs of manual activity. In addition, planners can leverage extensive personalization to tailor their workspace to their needs. Combined with the powerful simulation and multi-planner collaboration capabilities, it enables them to perform their planning tasks quickly and efficiently. Additional Capabilities ORACLE HUMAN RESOURCES ANALYTICS Oracle Human Resources Analytics helps organizations improve overall workforce performance and managerial effectiveness while reducing costs. With numerous key performance indicators, more than 85 reports, and four dashboards, Oracle Human Resources Analytics provides your human resources (HR) professionals and front-line managers with the tools to gain up-to-the-minute insight into productivity levels across your organization. The resulting benefits help reduce workforce costs, increase employee productivity, effectively manage employee compensation, improve retention, and reduce voluntary turnover.
  • 101. 100 Compensation Understand how compensation impacts performance, ensure compensation is equitable and consistent across roles, and align incentive compensation with objectives and company goals HR Performance Assess HR performance against recruitment and retention goals, monitor and improve employee productivity, and assess compensation competitiveness to attract top talent Retention Understand drivers of employee turnover, proactively identify top performers who are likely being recruited by competitors, and reduce recruiting and involuntary termination costs Workforce Profile and Compliance Reduce time and cost of compliance reporting, increase employee satisfaction and retention, and manage overall profile and background of workforce ISUPPORT Oracle iSupport enables you to provide a secure, self-service web portal that delivers self-service functionality to customers and employees 24/7. Its sophisticated knowledge management system provides the information needed to solve problems, manage product configurations, and track orders, payments, shipments, returns, and contracts. The result: you improve customer satisfaction while driving down service costs.  Provide Solutions via Knowledge Management Enable users to conduct basic or advanced searches across multiple repositories. Tailor knowledge base content to different user types. Track solution usefulness, then rank searches accordingly.  Drive Sales Provide notifications about special events, product upgrades, and contract renewals on customer homepages.  Speed Resolution for Complex Issues Capture all critical data upfront via an option to require customers to answer key questions online before contacting an agent.  Empower Large Customers to Manage Their Own Users Enable customers to designate employees as administrators of their own user communities.  Support Transactional Inquiries Allow customers to access and search orders, invoices, payments, contracts, returns, and service requests. Permit customers to initiate product returns.
  • 102. 101 MICROSOFT DYNAMICS SOLID PLAYER, SOLID PARTNER CHANNEL Designed for midsize and larger companies, Microsoft Dynamics AX (formerly Axapta) is a multiple language, and multiple currency enterprise resource planning (ERP) software suite with core strengths in manufacturing and e-business. Microsoft AX also is equipped with strong capabilities for the wholesale and services industry sectors. Its complete end to end scalability and flexibility enables and enhances mid-sized and large multinational companies to take control of their operations and continue to grow and to best take advantage of future opportunities. There are two versions of Microsoft Dynamics’ Cloud based offering – 1. Microsoft Dynamics GP (2010) 2. Microsoft Dynamics AX (2012) We will be describing Microsoft Dynamics AX for the sake of recency and new module addition & support. Microsoft Dynamics AX is a unified ERP solution that:  Seamlessly integrates from front to back all of business activities.  Connects to and interacts with customers, vendor partners, and employees. Keeping all "in the loop" of changes and new opportunities  Provides powerful and comprehensive functionality to reduce business setbacks and enhance the ability to see and take advantage of future business opportunities on the horizon Microsoft Dynamics AX also helps raise productivity bar by automating most critical business operations and changing to mold into style and type of business, helping to ensure the greatest relevant insight. By creating a user experience modeled around roles and tasks and merged with familiar productivity applications like Microsoft Office. With integration between Microsoft Dynamics AX and Microsoft SharePoint technologies foster a culture of collaboration among customers, vendors MICROSOFT DYNAMICS ADVANTAGE Microsoft Dynamics AX is the ERP solution for enterprises that provides a purpose- built foundation across five industries, along with comprehensive, core ERP functionality for financial, human resources and operations management. It empowers people in organization to anticipate and embrace change so your business can thrive.
  • 103. 102 and employees. Through integration of customer relationships, financials and supply chain processes internal and external efficiencies are realized which lower costs and increase performance and revenues. Microsoft Dynamics AX includes applications for financial management, customer relationship management, supply chain management, human resource management, project management and analytics. Manufacturing. Microsoft Dynamics AX ERP software can be tailored to support the exact needs of manufacturing business while delivering a low total cost of ownership (TCO). It supports build-to-order, engineer-to-order and build-to-forecast supply-chain models, across both discrete and batch-process manufacturing modes. It’s particularly suits mixed-mode manufacturing environments, and since the acquisition of the eBECS lean modules - you are now fully supported on lean journey. Globalization. Microsoft Dynamics AX ERP software can help drive global business opportunities as it supports high transaction rates and thousands of users across multiple sites. With built-in languages, currencies and legal requirements for more than 30 countries, it can help you make the most of new business opportunities, whether nationally or internationally Financial Management. Microsoft Dynamics AX ERP software delivers a range of financial capabilities that help company consolidate accounts with subsidiaries or distribution centers all over the globe. In addition to this, employees can access accounting, reporting and detailed analysis at levels appropriate to their job positions. Customization. Microsoft Dynamics AX ERP software can be fully customized to help growing business collaborate more effectively with customers, partners, employees and suppliers. With the MorphX development environment, developers can make changes by designing, editing, compiling and debugging, all within a single screen. This all-in-one solution can scale as company grows, too. Use the functions you need now, and unlock additional capabilities as needs evolve and multiply. MICROSOFT DYNAMICS AX – SUPPORTED MODULES Materials Management INVENTORY CONTROLS Logistics in Microsoft Dynamics AX gives you the flexibility to manage inventory and purchasing according to your needs, with functionality to support forecasting, classifying, and tracking inventory and the efficient creation and management of bills of material (BOM). The solution exchanges information with many other functional areas in the solution including production, master planning, trade, finance, and CRM, to help ensure a high degree of synergy between logistics and other key areas of your business. MANUFACTURING ELEMENTS  Finite and infinite capacity and materials planning  Job scheduling and sequencing  Resource management  Shop floor management
  • 104. 103  Work order management with job costing  Product configuration  Quality management  Lean manufacturing MATERIAL PLANNING By using the information within your company and associated supply chain, Master Planning can help you optimize production, material planning, and scheduling. Finite material and capacity scheduling can be performed at the same time so that available capacity, inventory levels, and purchase and transportation lead times are taken into consideration in your production planning. This helps you plan purchase, production, and transfer orders more reliably, which can help you optimize your production flow and provide on-time delivery to your customers. WAREHOUSE MANAGEMENT Warehouse Management in Microsoft Dynamics AX gives you the flexibility and control to help you optimize your warehouse processes according to your individual requirements. By improving your insight into your inventory and warehouse management tools, you can be better equipped to increase customer satisfaction and reduce your costs. Sales Order Management SALES & MARKETING  Sales force and marketing automation  Lead and opportunity management  Telemarketing and telesales  Sales management  Customer self-service portal  Document management SALES MANAGEMENT Sales Management in Microsoft Dynamics AX is a window into the heart of your sales operations, providing a detailed view of your sales pipeline. With this solution you can view and analyze the activities and performance of individuals, teams and your entire sales organization, broken down by your choice of registered values. Are your sales teams going to reach their quotas? Why is one region outperforming another? Which accounts are doing well? Sales Management offers you a set of easy-to-use tools that provide graphical views of key sales-related information. Opportunity and pipeline management are made easier because you can achieve an instant overview of your sales and marketing efforts. Sales Management is closely integrated with the Sales and Marketing in Microsoft Dynamics AX module to provide efficient collaboration between sales and marketing managers and their teams.
  • 105. 104 Financial Management AR / AP Accounts Receivable  Set up credit parameters and flexible payment terms, and handle prepayments and advanced payments.  Preauthorize and authorize credit card payments for sales orders.  Calculate interest and generate collection letters Accounts Payable  Use three-way matching with the ability to set up price variance tolerances.  Support flexible terms, including advanced payment schedules, promissory notes, and multiple payments.  Use multiple invoice entry options, including separate handling of approved and unapproved invoices, and matching invoices to physical deliveries.  Calculate interest and generate collection letters. FIXED ASSETS  Implement transaction reversals, additional asset groups and attributes, and asset adjustment reason codes.  Quickly update the replacement cost and insured value for selected fixed assets.  Order and receive fixed assets through purchase orders and inventory, and create a new fixed asset when the packing slip or invoice is posted.  Forecast, monitor, and control the entire life cycle of your fixed assets GENERAL LEDGER  Post financial information into multiple ledgers, enabling the business to maintain a separate set of books for reporting purposes, such as tax.  Add flexible year-end procedures for distributing profits by financial dimensions.  Configure multiple and recurring journals with approval and workflow capability.  Book transactions across subsidiaries and eliminate intercompany transactions to consolidate financials.  Create cash flow forecasts to anticipate cash requirements and liquidity. INTERNATIONAL  Easily conduct business across geographic borders by supporting multiple languages and currencies.  Adjust accounts payable, accounts receivable, and general ledger transactions to current exchange rates.  Expand functionality to comply with country-specific regulations.
  • 106. 105 PROJECT ACCOUNTING Project Accounting in Microsoft Dynamics AX is a complete and easy-to-use module that helps you efficiently manage project accounting across your company with full financial overview and controls and real-time integration into supply change management and other related modules. KEY BENEFITS:  Help maintain tighter control of project accounting and drive efficiencies.  Improve cash flow management.  Help improve productivity.  Obtain strategic business insight.  Maintain tighter control of projects Project Accounting can support the accounting needs of multiple project types such as time and materials and internal projects such as cost and time projects. By enabling you to deconstruct a large, complex project into manageable subprojects and providing easy-to-use graphical project family trees, Project Accounting helps you rapidly identify and address delays and avoid cost overruns. You can specify different properties for each project task, such as start or end date, capacity load, or the relationship between tasks. You can also schedule tasks for work center groups or work centers. A Gantt chart is provided to give you an overview of capacity load. The solution helps you manage day-to-day administrative financial tasks and anticipate potential delays by helping you and your employees estimate and record the completion percentage of activities. Your employees can easily register their working hours on-site or remotely by using the Internet, providing you with an always-updated view of employee hours spent on a project. Production Management BILL OF MATERIALS Create BOMs quickly and easily The graphical BOM designer is a graphical suite used to create and manage BOMs based on Microsoft drag-and-drop technology. The familiar, user-friendly environment makes it faster and easier to construct BOMs using a graphical tree structure. The BOM designer displays all levels and components of the BOM, and you can drag relevant items from the inventory table into the BOM. The BOM designer also displays the route for the current BOM so you can drag items from the BOM into the operations on the route where they are to be consumed. This helps to achieve more accurate lead time calculations when scheduling production in Master Planning for Microsoft Dynamics AX. Flexible management of BOMs Logistics gives you an efficient and flexible means of managing BOMs to help ensure you get the most accurate costing and materials requirements information.
  • 107. 106 You can effectively manage 40 BOM levels and accurately calculate consumption of raw materials by using formulas specific to each component. Price calculations, using cost price, can be performed for each level of the BOM, giving you accurate and detailed pricing information, which is updated throughout the solution. You can create multiple BOM versions to provide maximum flexibility, and you can use the version date of each BOM to control the validity of different versions. You can access and reuse previous BOM versions anytime. PRODUCT BUILDER Microsoft AX Product Builder enables your employees, as well as your customers, to configure complex products via a Microsoft Windows® client or over the Web. Both your customers and your employees can use the Product Builder to configure customized products and quickly obtain accurate pricing and delivery dates. Your employees can configure products using the Product Builder within the Microsoft Axapta client. In combination with Microsoft Axapta Enterprise Portal, your customers can configure products through your company Web site to match their unique needs. With Microsoft Axapta Product Builder, your business is open to your customers 24/7. The Product Builder enables you to create flexible product models which define each product’s configurable options according to variables such as color, size and materials. Products can then be configured which match your customers’ individual requirements based on the options provided in the product models. When the product has been configured, your customers receive up-to-date pricing and delivery information based on their choices. Because Product Builder links to other modules within Microsoft Axapta, updates to products, prices and lead times are automatically reflected throughout the solution and on your company. Supply Chain Management SUPPLY CHAIN KEY FEATURES  Demand forecasting  Intercompany trade  Inventory management  Distribution planning  Procurement management  Vendor self-service portal  Business-to-business trading partner integration  Multi-site warehouse management  Order handling with trade agreements  Item and lot number reservation and tracking  Order promising  RFID-enabled  Distribution planning
  • 108. 107 Customer Relationship Management MARKETING AUTOMATION Marketing Automation in Microsoft Dynamics AX gives you the necessary insight to create targeted, personalized campaigns across all your company’s communication channels. KEY BENEFITS:  Helps you take advantage of customer knowledge to increase the effectiveness of your marketing activities.  Easily gather and use customer feedback to build more effective campaigns.  Helps you easily and credibly measure the profitability of campaigns. Increase the effectiveness of marketing activities The key to successful direct marketing is to give your contacts the information they need—how and when they need it. Marketing Automation helps you easily identify the registered customers and prospects that will respond favorably to your marketing campaigns. You can quickly plan and execute personalized campaigns by using a campaign window that consolidates all the information and functionality needed to communicate via direct sales, call centers, e-mail, fax, and the Internet. Defining and selecting a campaign target group can be both the most difficult and the most important phase of campaign planning. With Marketing Automation you can segment your target audience into meaningful profiles to facilitate personalized campaigns targeted at specific customers’ needs. Selection criteria are based on information stored in the Microsoft Dynamics AX database, and results can be modified and filtered to meet your exact requirements. You can then save and reuse these selections for future campaigns. Campaigns are organized in a hierarchical structure, indicating relationships between different marketing efforts. To keep the process as simple as possible, one employee has overall responsibility for each campaign, but numerous employees can be assigned tasks within multiple campaigns. Easily gather and use customer feedback You can learn from your customers by using questionnaires in conjunction with your campaigns. Web- based functionality helps you to interact easily with your customers over the Web, and Web integration helps make it both faster and easier for customers to respond to your questionnaires. Marketing Automation can also save Internet responses directly into the Microsoft Dynamics AX database, and this information is instantly propagated to users. SALES FORCE AUTOMATION Sales Force Automation in Microsoft Dynamics AX helps you manage your customer relations more effectively by giving you the insight to help identify your customers’ needs and make optimal sales and marketing decisions. KEY BENEFITS: • Customer and prospect-related data repository helps increase sales force productivity and effectiveness. • Easily identify and seize sales opportunities.
  • 109. 108 • Companywide overview of all customer and prospect-related interactions, including correspondence, phone logs, and auto-generated activities. Increase sales force productivity and effectiveness Sales Force Automation in Microsoft Dynamics AX is your sales organization’s toolbox, containing the tools to organize contact information, track opportunities, manage accounts, and establish and monitor the sales pipeline. Time previously wasted on manual, repetitive administrative tasks can be spent more productively by taking care of customers and making sales. By giving your sales teams insight into each of your customers’ needs and purchasing habits, Sales Force Automation helps manage customer relationships more effectively. You can access and update all customer, prospect, and vendor information through the business relations window. This presents all information related to the sales flow, including outstanding sales orders, current offers, activities, forecast data, and related documents. Using this real-time information, your sales staff can quickly identify up- selling and cross-selling opportunities and predict future behavior, so you can attract and retain customers with the highest lifetime value for your company. A workbook containing day, week, and month planners gives your sales staff an instant overview of all sales activities with to-do lists and activity details, and helps them work more efficiently. You can view sales quotations and open orders, or check the calendar for your colleagues. You can also synchronize appointments, tasks, and contact persons with Microsoft Office Outlook manually or automatically. Make document handling easier with a document list containing all documents organized by contact person, sales order, quotation or activity assigned to that business relation. E-mail messages sent from the contact window of Sales Force Automation are automatically stored in the document management system of Microsoft Dynamics AX. Documents can be dragged from Microsoft Dynamics AX to an Outlook e-mail message. Identify and act on sales opportunities You can quickly view and manage the sales pipeline from opportunity management to win/loss and SWOT analyses, helping you identify new opportunities, meet customer demands, and make confident and accurate decisions based on real-time information. The quotation functionality helps you make instant quotations based on customer buying history, price simulations, stock availability, and delivery dates. If the contact receiving the quotation is not already a customer, the system will automatically create a customer profile, making the information available to the supply chain when the quotation is converted to a sales order. You can assign a different status to each quotation, which helps you maintain a complete overview, and use win/loss and SWOT analysis to help focus future sales efforts. Sales Force Automation can also analyze all sales against a budget or compare a specific activity with a customer against the revenue of that customer. When it is integrated with Enterprise Portal, your remote employees and salespeople on the road can use Sales Force Automation to get contact data, produce quotations, and update company sales information from remote locations via the Internet. You can even import sales
  • 110. 109 prospect contact information from third-party database vendors to help identify opportunities and proactively initiate contact with customers and prospects. The mailing feature helps you generate and manage mailings of newsletters, product catalogs, and other material using a selection in the database. Companywide insight into customers and prospects Sales Force Automation is integrated with other modules in Microsoft Dynamics AX, giving customer- facing employees and back-office staff real-time information from other relevant parts of the business, so every employee can become a customer expert. For example, using Sales Force Automation, employees can quickly and easily retrieve relevant customer information to help solve customer issues. However, management can decide how much access each department or individual should have to company business information. Also, the system can track every contact with the customer, and trace all transactions. Back-office staff can use information from the sales process to keep up with demand and limit excess stocks. You can assign percentage probability values to sales quotations to help make more accurate and timely sales forecasts. Data from other parts of the system can also be used to alert colleagues to crucial customer-specific information, such as customers with poor payment records. Use the Note-It function to insert short notes for other users regarding a business relation, contact person, or quotation. Additional Capabilities ALERTS SYSTEM Alerts in Microsoft Dynamics AX helps drive workflow efficiency and empower people to keep a close, accurate eye on what’s happening across your business. Rather than relying on random e-mail messages or other on-the-fly processes, people across your organization can quickly and easily create alert rules that deliver automatic notifications of changes and events that are critical to their jobs. For example, they can receive notification when a customer record has been created or deleted, when a purchase order has been open for more than a certain number of days, or when a job is marked as completed. BUSINESS INTELLIGENCE AND REPORTING • Standard, ad-hoc, and analytical reports with Microsoft® SQL Server® Reporting Services • RoleTailored, predefi ned, multi-dimensional data cubes • Dashboard views of key performance indicators (KPIs) • Integration with Microsoft Office PerformancePointTM Server 2007 COMPLIANCE MANAGEMENT • Easily track and manage compliance status and activities using Compliance Center. • Automate compliance with corporate policies using workflows. • Help ensure segregation of duties using reports related to access control and workflow. • Configure the control environment using The Committee of Sponsoring Organizations of the Treadway Commission (COSO) framework for internal controls. • Use the integrated task recorder and document repository to store critical business processes and controls HUMAN RESOURCE MANAGEMENT • Organizational and workforce management • Recruitment and selection • Employee development and performance
  • 111. 110 • Skills mapping • Training • Expense management • Employee self-service portal SERVICE MANAGEMENT • Service orders and contracts • Service calls and dispatching • Repair management • Service subscription SERVICES SUPPORT Support Options Service plan benefits range from basic and self-support resources to personalized account management. Support resources within tiered plans include support calls, unlimited online training, access to a technical and support portal, access to upgrades and updates, varied levels of support calls, and more. When you need personalized, one-to-one support, Microsoft Dynamics software support professionals can handle most requests immediately. And when an on-the-spot solution isn't available, guaranteed response times help to ensure customer issues are answered promptly.
  • 112. 111 BEST CLOUD BASED ERP SYSTEMS OF 2012 DELIVERING THE PROMISE If you are a regular observer of the latest trends and developments in software technology including Enterprise Resource Planning (ERPs), chances are you have noticed how some publications and websites come up with their best lists on a regular basis. It has become the standard in the industry to review and assess the different kinds of ERPs that made available to the market. In fact there are some pundits that see entertainment when ERP giants like Oracle and SAP are pitted against each other. So, what was expected and how it turned out in year 2012 when it came to ERPs and the trend expected by companies and the end users? The prime candidates which emerged are given on the right (See the heading – Great Expectations). We will briefly describe the expectations below. SAP A listing of the top ERP software is never complete without mentioning SAP. The market is now flooded with up-and-coming ERP providers by SAP managed to retain its role as an industry leader. The last estimate is that this software supports more than 35,000 customers that can be found in more than 100 countries. Surveys that are made yearly suggest that this software takes a lead when it comes to market share. The software solution from SAP tackles a wide range of concerns from accounting to human resources. Oracle Oracle is direct competition of SAP and is intent on snaring the lead from SAP. The latest moves of the software giant that include the acquisition of PeopleSoft and Siebel Systems allowed for Oracle to position its GREAT EXPECTATIONS At the beginning of 2012, anticipations were made which enterprise software would be industry’s prime choice for cloud based ERP implementations. The hopes were riding high on following ERP systems:  SAP Business ByDesign  Oracle  Microsoft Dynamics  Epicor  Infor Let’s find out if they stood up to the promise.
  • 113. 112 software well. This software is known for the flexibility it offers to customers. Microsoft This is another solid player when it comes to ERP and serves more than 80,000 customers. This ERP provider offers its end users with the Customer Relations Management software and the business solutions tools that can help facilitate the flow of communications from one business to the next or from a business to its captive consumers. If SAP is high end, then Microsoft ERP is packaged just a few levels below when it comes to cost. Epicor Though Epicor may lack the shine that comes with the Oracle, SAP and Microsoft brands, still this ERP provider delivers when it comes to software that truly works. This software is best known for solutions when it comes to professional services automation, retail, distribution, manufacturing and even hospital operations. One of the best advantages in owning the software from Epicor is that this is considered for its lower total cost of ownership or TCO which can be important for businesses. Infor Your ERP software need not be famous for it to work for your business. Just take the case of Infor. Though not well know, the software provided by the vendor is considered one of the best. Its software is deemed best for many warehousing processes and in supply chain management. There are hundreds of vendors out there but you can be sure that only a few mattered for many companies. What are listed here are the common brands that get to rank consistently well. RESULTS When looked at results, it’s nice to find out that the all five of predicted winners maintained their ranks in Top ERP Service Providers of 2012, although the orders were little unexpected. Here are the top 5 coud- based ERP service providers of 2012 – 1. Epicor Epicor currently supports over 20,000 customers in 150 countries. The software they offer is designed not only to organise, but also to inspire ideas and innovation within your company. All innovation and improvement is focused on the end goal of improving profitability and the customer experience which your company offers. With an excellent track record of post-sale support, this reasonably price ERP solution offers companies the chance to renovate their entire management systems to create a more profitable business. 2. Infor Infor is the third most used ERP solution in the world. With over 70,000 customers this is a far reaching company with a huge influence on the market of ERP solutions. Infor offers a huge range of ERP solutions which are tailored to fit particular needs; from Workforce Management to Customer Relations Management. All ERP systems provided by Infor are vertically focused and priced moderately for the services provided by the software. Infor currently offers services to over
  • 114. 113 1,100 government agencies, over 7,000 machinery manufacturers, and over 3,000 financial service groups. 3. Microsoft Microsoft is a trusted software provider at all levels and the same can be said for their ERP solutions. With over 83,000 customers, Microsoft are a well and truly tested company with a very strong partnership channel. Microsoft offers Customer Relationship Management and Business Solutions software which concentrate on improving communication channels in both B to B and B to C directions. The Microsoft ERP software is priced at the lower end of the scale and offers an excellent range of solutions for the price. 4. Oracle Oracle ERP solutions are application based and are able to boast over 30 years of experience and 37,000 customers. Flexibility for your company is a large focus for the Oracle ERP solutions. Enabling a high number of simultaneous users to access the system and offering a very functional piece of software which enables your business to focus on profitability and customer service. This software is priced at the higher end of the range but it offers excellent solutions for a wide range of businesses. 5. SAP With more than 35,000 customers in 120 countries, SAP can make an honest claim to be the #1 ERP market share leader. The SAP Business Suite aims to improve the strategic use and efficiency of your staff and everything through to your finances. This ERP software is priced at the high end of the spectrum but it offers an experienced and developed range of solutions to improve your business practices at every level. FIGURE 5: TOP 5 CLOUD-BASED ERP VENDORS - I FIGURE 6: TOP 5 CLOUD-BASED ERP VENDORS - II
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