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Moods and Emotions
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An introduction to the concept of Moods and Emotions, its origin and its role in the workplace in Organizational behaveiour perspective

An introduction to the concept of Moods and Emotions, its origin and its role in the workplace in Organizational behaveiour perspective

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  • 1. Presented By: Naeem Muzafar Usman Ali Raza ullah Karim Tufail Inayat Fazal Wahab MBA(B&F) 3rd Semester
  • 2. Emotions and Moods
  • 3. What are Emotions and Moods Affect – a generic term that encompasses both emotions and moods Emotions – intense feelings that are directed at someone or something Moods – feelings that tend to be less intense than emotions and often lack a contextual stimulus 7-3
  • 4. Affect, Emotions and Moods 7-4
  • 5. Aspects of Emotions Biology of Emotions – emotions originate in the brain’s limbic system, which is different for each person Intensity – different people give different responses to identical emotion-provoking stimuli Frequency and Duration – some emotions occur more frequently and emotions differ in how long they last 7-5
  • 6. Aspects of Emotions (cont.) Emotions and Rationality – Our emotions provide important information about how we understand the world around us. Evolutionary Psychology – states that we must experience emotions because they serve a purpose; hard to know if this is valid all the time 7-6
  • 7. Basic Moods: Positive and Negative Affects Emotions cannot be neutral.  Emotions (“markers”) are grouped into general mood states.  Mood states affect perception and therefore perceived reality. o 7-7
  • 8. Sources of Emotions and Moods Personality – predisposes people to experience certain moods and emotions. Affect intensity affects the strength of the emotion Day of week and Time of day – more positive interactions will likely occur from mid-morning onwards and also later in the week 7-8
  • 9. Day of Week Impact on Mood 7-9
  • 10. More Sources Weather – not an impact according to research Stress – increased stress worsens moods Social Activities – usually increase positive mood and have little effect on negative mood Sleep – less sleep or poor quality sleep increases negative emotions 710
  • 11. More Sources Exercise – enhances positive mood Age – older people experience negative emotions less frequently Gender – women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions 711
  • 12. External Constraints on Emotions Organizational Influences – most American organizations strive to be emotion-free Cultural Influences – cultures vary in: ◦ Degree to which people experience emotions ◦ Interpretation of emotions ◦ Norms for the expression of emotions 712
  • 13. Emotional Labor An employee’s expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance is when an employee has to project one emotion while feeling another one 713
  • 14. Felt vs. Displayed Emotions Felt emotions are the individual’s actual emotions Displayed emotions are those that the organization requires workers to show Surface acting is hiding our true emotions Deep acting is trying to change one’s feelings based on display rules 714
  • 15. Emotional Intelligence One’s ability to detect and manage emotional cues and information Five dimensions: ◦ ◦ ◦ ◦ ◦ Self-awareness Self-management Self-motivation Empathy Social skills 715
  • 16. The case for EI Intuitive appeal – it makes sense Evidence suggests that a high level of EI predicts high job performance Study suggests that EI is neurologically based 716
  • 17. The case against EI EI is too vague a concept EI can’t be measured EI is so closely related to intelligence and personality that it is not unique when those factors are controlled 717
  • 18. OB Applications of Emotions and Moods Selection – employers should consider EI a factor in hiring employees, especially for jobs that demand a high degree of social interaction. Decision Making – Positive emotions can increase problem-solving skills and so positive people find better solution to problems. 718
  • 19. OB Applications of Emotions and Moods Creativity – Positive moods increase creativity. Motivation – Organizations that promote positive moods are likely to have a more motivated workforce. Leadership – Emotions help convey messages more effectively 719
  • 20. OB Applications of Emotions and Moods Customer Service – customers “catch” emotions from employees, called emotional contagion. Emotional contagion is important because when customer catch positive moods or emotions of employees they shop longer. 720
  • 21. OB Applications of Emotions and Moods Job Attitudes – emotions at work get carried home but rarely carry over to the next day. Deviant Workplace Behaviors – those who feel negative emotions are more likely to engage in deviant behavior at work. 721
  • 22. How Can Managers Influence Moods? Use humor to lighten the moment. Give small tokens of appreciation. Stay in a good mood themselves – lead by example. Hire positive people. 722