The Preston Robert<br />Tisch Center Scholarspresent…<br />Post-Crisis Recovery Methods in Chile, South America<br />
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Our Research Question<br />How are the various hospitality, sports, government, and non-profit organizations affected by a...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Chile: Site Selection<br />Seismic activity common<br />Self-sufficiency embedded in Chilean culture  Geographic dynamics...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Organizational Overview<br />Public<br />ONEMI<br />Ministry of Tourism<br />Ministry of Sports<br />Private<br />LAN Airl...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
The February 2010 Earthquake<br />Reached magnitude of 8.8 (Richter scale)<br />Affected over 500,000 homes and 2 million ...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Post-Crisis<br />Recovery Initiative...
Immediate Crisis Response<br />ONEMI<br />LAN Airlines<br />International Aid<br />Healthcare in Chile<br />Lodging Indust...
ONEMIImmediate Crisis Response<br />ONEMINational Office of Emergency of the Interior Ministry OficinaNacional de Emergenc...
ONEMIImmediate Crisis Response<br />Amettifodo, Miguel. 16 March 2011.<br />
ONEMIImmediate Crisis Response<br />Response technology<br />Warnings<br />Advice to citizens<br />prepared- water, canned...
LAN AirlinesCrisis<br />LAN Airlines<br />LíneaAéreaNacional de Chile<br /><ul><li>Largest passenger and cargo Latin Ameri...
Develops, operates, and maintains strictly followed emergency response planning (ERP) protocols, crisis organizational cha...
Values safety, overcoming, efficiency, kindness
Was gravely affected by the Earthquake and Arturo Merino Airport was shut down</li></ul>Calderón de la Fuente, Rodolfo. 18...
LAN AirlinesCrisis<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
LAN AirlinesImmediate Crisis Response<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
LAN AirlinesImmediate Crisis Response<br />Affected inbound passengers:<br />	issue resolved in 7 days<br />Calderón de la...
LAN AirlinesImmediate Crisis Response<br />OBJECTIVE:<br />Have a Plan, which allows the company to manage and respond in ...
LAN AirlinesImmediate Crisis Response<br />Accident<br />Aeronautical Authority<br />Operation Control Centre<br />Emergen...
International AidImmediate Crisis Response<br />Volunteers: came from Spain, Russia, Cuba, Italy and Japan<br />Within 72 ...
International AidImmediate Crisis Response<br />
International AidImmediate Crisis Response<br />
International AidImmediate Crisis Response<br />USA donated (GDP: $14.6 trillion)<br />$13 million to rebuild a student ho...
Healthcare in ChileImmediate Crisis Response<br />17 field or temporary hospitals were erected between one and three weeks...
Chilean Red CrossImmediate Crisis Response<br />The Chilean red Cross has 4,000 active volunteers nationwide. <br />Receiv...
Domestic AidImmediate Crisis Response<br />While there are still volunteer groups that visit Chile today, there is no long...
Grand Hyatt SantiagoImmediate Crisis Response<br />Grand Hyatt Santiago<br />Santiago, Chile<br /><ul><li>Five star luxury...
Located in Las Condes, a wealthy district in Santiago
3 restaurants and a free-standing spa
310 rooms and suites</li></li></ul><li>Grand Hyatt SantiagoImmediate Crisis Response<br />Guests<br />Remained at pool wit...
Grand Hyatt SantiagoImmediate Crisis Response<br />Employees<br />6-7 staff houses damaged<br />Offered psychological coun...
Sheraton MiramarImmediate Crisis Response<br />Sheraton Miramar<br />Valparaiso, Chile<br /><ul><li>Coastal town 45 miles ...
Concentration of oil companies  business travel
Tsunami risk area
142 rooms and suites, 10 event spaces,</li></ul>Assisting affected employees<br />Sheraton- rainy day fund<br />Co-workers...
Sheraton MiramarImmediate Crisis Response<br />March 11, 2011- Tsunami warning<br />1:00 am evacuation to hotel on higher ...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Post-Crisis<br />Recovery Initiative...
Post-Crisis: Structural Recovery<br />Ministry of Tourism | Ministerio de Economía, Fomento, y Turismo<br />Un Techo Para ...
Chilean Ministry of TourismPost-Crisis: Structural Recovery<br />Ministry of Economy, Development, and Tourism<br />Minist...
Develops programs, policies, and tools to facilitate sustainable economic growth
Oversees units of production and technological development: public and private, domestic and international</li></ul>Damage...
Un Techo Para Mi PaísPost-Crisis: Structural Recovery<br />Un Techo Para Mi País<br />“A roof for my country”<br /><ul><li...
Founded by college students
Seeks to remedy social disparities  by educating excluded individuals in community empowerment & engagement</li></ul>Torre...
Un Techo Para Mi PaísPost-Crisis: Structural Recovery<br />Post Earthquake:<br />Built 26,886 transitional homes in 3 mont...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-...
Post-crisis:Social Recovery<br />Ministry of Sports | Ministerio del Deporte<br />ColoColoFútbol Club<br />Grand Hyatt San...
Ministry of SportsPost-Crisis: Social Recovery<br />Government’s Goals:<br />Increase physical activity<br />Access to spo...
ColoColoFútbol ClubPost-Crisis: Social Recovery<br />The Social Phenomenon of Fútbol<br />La fenomena social del partido d...
Power of the lower classes
Chilean “American Dream”
Form Exportable Players – Europe
ColoColoFútbol Academy</li></ul>Red box?<br />ColoColo<br />Quiénes Chile?<br />48% of Chileans are ColoColo fans<br />Lit...
ColoColoFútbol ClubPost-Crisis: Social Recovery<br />2 months before attendance began to rebound<br />ColoColo had the onl...
ColoColoFútbol ClubPost-Crisis: Social Recovery<br />ColoColo offered to bring food/clothing to games instead of paying fo...
Grand HyattPost-Crisis: Social Recovery<br />Gala dinner for Un Techo Para Mi Pais<br />Famous Chilean piano player <br />...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-...
CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-...
Evaluation, Revision of Policies, and moving forward<br />ONEMI<br />LAN Airlines<br />LB<br />
ONEMIChanges Since the Earthquake<br />Videos played on buses, in airports (English subtitles)<br />Frequent tsunami evacu...
ONEMIChanges Since the Earthquake<br />http://www.youtube.com/watch?v=Zjb7C0yUn_s<br />Amettifodo, Miguel. 16 March 2011.<...
ONEMIChanges Since the Earthquake<br />Staffing<br />Central emergency team: 5 people<br />Regional emergency teams: 24/7<...
ONEMIPreemptive Planning<br />Press Room<br />Earthquake Simulator<br />Monitoring Systems<br />Emergency Call Center<br />
LAN AirlinesChanges Since the Earthquake<br />Network of partners and alliances for emergency simulation and training!<br ...
Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
DECEASED<br />TRIAGE<br />RESCUE<br />MORGUE<br />INJURED PASSENGERS<br />EVACUATION<br />HOSPITAL<br />UNINJURED  CREW & ...
Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Ma...
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Tisch Center Scholars 2011: Post-Crisis Recovery Methods in Chile

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  • AA
  • LA
  • LA
  • AA
  • AA
  • SW/SP
  • SW/SP
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  • AA
  • LB/AW*similar models, but…
  • LB/AW1-7 Days following the Crisis
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  • Regional areas:Police, firemen, army distribution info for citiesRegional directions determine amount, 1 office in each 15 region5 people on emergency teams, takes 5 min to start mobilizing
  • (communication, dissemination of information to regional offices and thereby the nation)Warning by news radiosSiren in some cities
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  • There were no plans in place for an earthquake of this magnitude However, Healthcare system was successful despite hits that it took from the earthquakeChileans were dedicated to re establishing medical infrastructure
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  • AW
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  • LAWant to close gap between young professionals with opportunities for the poorReduce vulnerability and exclusion of these people as well as increase empowermentUn Techo methodology ( survey, points, etc)
  • LA
  • AW
  • Full capacity 45000Post-earthquake: 1000-2000 in the first 4 matches after the quake
  • LB
  • SW
  • LAONEMI leads the way in earthquake and disaster technology
  • SPhazards and risks derived from operations, illicit acts, work conditions, natural disastersSAMU- emergency government assisted medical service At private costs (no government funding)With contracts to come up with cooperative training and preventative measures Ensure that in next crisis, response will be fast and effective (well oiled…)
  • SP
  • Who is talking?
  • AA
  • LB
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  • LA
  • Transcript of "Tisch Center Scholars 2011: Post-Crisis Recovery Methods in Chile"

    1. 1. The Preston Robert<br />Tisch Center Scholarspresent…<br />Post-Crisis Recovery Methods in Chile, South America<br />
    2. 2. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    3. 3. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    4. 4. Our Research Question<br />How are the various hospitality, sports, government, and non-profit organizations affected by a crisis, how do they contribute to reviving the surrounding area, and what measures are installed to prevent damage of the same magnitude from reoccurring?<br />
    5. 5. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    6. 6. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    7. 7. Chile: Site Selection<br />Seismic activity common<br />Self-sufficiency embedded in Chilean culture  Geographic dynamics<br />Recent international spotlight<br />Other reaffirming sources:<br />Emerging Destination: New York Times #1 Places to Visit in 2011<br />NYU Schack: Post-Catastrophe Reconstruction Study<br />
    8. 8. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    9. 9. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    10. 10. Organizational Overview<br />Public<br />ONEMI<br />Ministry of Tourism<br />Ministry of Sports<br />Private<br />LAN Airlines<br />Grand Hyatt Santiago<br />Sheraton Miramar<br />ColoColoFútbol Club<br />Un Techo Para Mi País<br />
    11. 11. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    12. 12. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    13. 13. The February 2010 Earthquake<br />Reached magnitude of 8.8 (Richter scale)<br />Affected over 500,000 homes and 2 million people<br />Triggered a tsunami <br />Closed Santiago airport<br />Hindered metro systems<br />Damaged historic and aged buildings<br />"Quake closes Santiago airport for three days." BDP International. 28 February 2010. <http://www.bdpinternational.com/news/QuakeclosesSantiagoairportforthreedaysmainseaportorderedclosedroadnetworkfractured.asp>.<br />
    14. 14. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    15. 15. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    16. 16. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-Crisis<br />Recovery Initiatives<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    17. 17. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Post-Crisis<br />Recovery Initiatives<br />Immediate Crisis Response<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    18. 18. Immediate Crisis Response<br />ONEMI<br />LAN Airlines<br />International Aid<br />Healthcare in Chile<br />Lodging Industry<br />
    19. 19. ONEMIImmediate Crisis Response<br />ONEMINational Office of Emergency of the Interior Ministry OficinaNacional de Emergencia del Ministerio del Interior<br />Mission Statement:<br />Planning, implementing, articulating, and executing actions for the prevention, response, and recovery from instances of public risk, emergencies, disasters, and catastrophes, both natural and man-made, by coordinating with the National Civil Protection System for the protection of people, property, and the environment.<br />Main Goals of ONEMI<br />Prepare individuals for potential hazards in Chile<br />Help affected people<br />Amettifodo, Miguel. 16 March 2011.<br />
    20. 20. ONEMIImmediate Crisis Response<br />Amettifodo, Miguel. 16 March 2011.<br />
    21. 21. ONEMIImmediate Crisis Response<br />Response technology<br />Warnings<br />Advice to citizens<br />prepared- water, canned food, text msg useful, light, jackets<br />Never break communication<br />Amettifodo, Miguel. 16 March 2011.<br />
    22. 22. LAN AirlinesCrisis<br />LAN Airlines<br />LíneaAéreaNacional de Chile<br /><ul><li>Largest passenger and cargo Latin American air carrier based in Chile with 17.5M employees and 120 destinations
    23. 23. Develops, operates, and maintains strictly followed emergency response planning (ERP) protocols, crisis organizational chart, humanitarian aid programs.
    24. 24. Values safety, overcoming, efficiency, kindness
    25. 25. Was gravely affected by the Earthquake and Arturo Merino Airport was shut down</li></ul>Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    26. 26. LAN AirlinesCrisis<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    27. 27. LAN AirlinesImmediate Crisis Response<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    28. 28. LAN AirlinesImmediate Crisis Response<br />Affected inbound passengers:<br /> issue resolved in 7 days<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    29. 29. LAN AirlinesImmediate Crisis Response<br />OBJECTIVE:<br />Have a Plan, which allows the company to manage and respond in the shortest time and in coordination in a state of an emergency<br />SCOPE:<br />Assist passengers and their families, employees, crew and third parties concerned<br />Be a reliable source of information to the authorities, national and international medias, clients and public opinion<br />Meet the Requirements of the Aviation Authority<br />Maintain business continuity<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    30. 30. LAN AirlinesImmediate Crisis Response<br />Accident<br />Aeronautical Authority<br />Operation Control Centre<br />Emergency Control<br />Center <br />INTERNAL RESPONSE<br />Emergency Director<br />Emergency Response Center<br />Family Support Team<br />Family Information Center<br />Public Relations<br />Direction of Logistics<br />Official Accident Investigation Team<br />EXTERNAL RESPONSE<br />Lan Holding <br />Codeshare Partners<br />Handling Agent<br />OneWorld Alliance<br />Local Emergency Response<br />(Accident place)<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    31. 31. International AidImmediate Crisis Response<br />Volunteers: came from Spain, Russia, Cuba, Italy and Japan<br />Within 72 hours<br />Federal government and the PAHO/WHO coordinated<br />Overflow of volunteers <br />citizens & internationally<br />
    32. 32. International AidImmediate Crisis Response<br />
    33. 33. International AidImmediate Crisis Response<br />
    34. 34. International AidImmediate Crisis Response<br />USA donated (GDP: $14.6 trillion)<br />$13 million to rebuild a student home in Taca, Chile<br />Over 50 satellite phones<br />Water purification units<br />C-130 Aircrafts <br />Heavy duty tents/tools<br />Temporary shelter<br />Sanitation assistance<br />Electrical generators<br />$1 million to the International Federation of Red Cross and Red Crescent Societies <br />
    35. 35. Healthcare in ChileImmediate Crisis Response<br />17 field or temporary hospitals were erected between one and three weeks after the earthquake<br />3,000 primary care centers in Chile were still intact post disaster<br />Hospital evacuations went smoothly despite time of the earthquake<br />
    36. 36. Chilean Red CrossImmediate Crisis Response<br />The Chilean red Cross has 4,000 active volunteers nationwide. <br />Received 30,000 applications to the national appeal for donations launched by red cross volunteers <br />Set up two operational bases in Concepción and Talca<br />Volunteers from unaffected areas<br />Main tasks of volunteers: <br />Coordinate with local committee <br />Review the situation of Red Cross Volunteers and leaders<br />Carry out water, sanitation, health and temporary shelter assessments.<br />
    37. 37. Domestic AidImmediate Crisis Response<br />While there are still volunteer groups that visit Chile today, there is no longer a need for governmental help from international sources <br />Volunteer groups like Habitat for Humanity continue to visit the smaller towns that need help recovering from the earthquake and the tsunami<br />
    38. 38. Grand Hyatt SantiagoImmediate Crisis Response<br />Grand Hyatt Santiago<br />Santiago, Chile<br /><ul><li>Five star luxury hotel
    39. 39. Located in Las Condes, a wealthy district in Santiago
    40. 40. 3 restaurants and a free-standing spa
    41. 41. 310 rooms and suites</li></li></ul><li>Grand Hyatt SantiagoImmediate Crisis Response<br />Guests<br />Remained at pool with water bottles, blankets, pillows, speakers, and TVs for news<br />1 internet line in lobby<br />Shuttled guests to Buenos Aires to fly out ASAP<br />Closed hotel but kept stranded guests<br />Demonstrated Chilean culture & hospitality to guests<br />Oehler, Jens and Laurent Schauder. 16 March 2011.<br />
    42. 42. Grand Hyatt SantiagoImmediate Crisis Response<br />Employees<br />6-7 staff houses damaged<br />Offered psychological counseling to all employees on property<br />Celebrated employees who were involved with crisis<br />Next day: 90% of expected staff arrived at work<br />Oehler, Jens and Laurent Schauder. 16 March 2011.<br />
    43. 43. Sheraton MiramarImmediate Crisis Response<br />Sheraton Miramar<br />Valparaiso, Chile<br /><ul><li>Coastal town 45 miles North of Santiago
    44. 44. Concentration of oil companies  business travel
    45. 45. Tsunami risk area
    46. 46. 142 rooms and suites, 10 event spaces,</li></ul>Assisting affected employees<br />Sheraton- rainy day fund<br />Co-workers supplied personal donations<br />Brunel, Patricio. 17 March 2011.<br />
    47. 47. Sheraton MiramarImmediate Crisis Response<br />March 11, 2011- Tsunami warning<br />1:00 am evacuation to hotel on higher ground<br />Knocked on all guest doors<br />Police came to enforce evacuation<br />Guests stayed overnight at other hotel<br />Sheraton bore cost of accommodations<br />Guest rooms comp-ed that night<br />Brunel, Patricio. 17 March 2011.<br />
    48. 48. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-Crisis<br />Recovery Initiatives<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    49. 49. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Post-Crisis<br />Recovery Initiatives<br />Immediate Crisis Response<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    50. 50. Post-Crisis: Structural Recovery<br />Ministry of Tourism | Ministerio de Economía, Fomento, y Turismo<br />Un Techo Para Mi País<br />
    51. 51. Chilean Ministry of TourismPost-Crisis: Structural Recovery<br />Ministry of Economy, Development, and Tourism<br />Ministerio de Economía, Fomento y Turismo<br /><ul><li>Promotes modernization,and operational efficiency of the market
    52. 52. Develops programs, policies, and tools to facilitate sustainable economic growth
    53. 53. Oversees units of production and technological development: public and private, domestic and international</li></ul>Damage Control<br />Top 7 feeder markets<br />Outreach to affected tourists<br />International embassies to broaden communication reach<br />PR opportunity: Miners’ rescue<br />Lopez, Daniel Pardo. 14 March 2011.<br />
    54. 54. Un Techo Para Mi PaísPost-Crisis: Structural Recovery<br />Un Techo Para Mi País<br />“A roof for my country”<br /><ul><li>Non-profit, non-governmental organization (NGO) commissioned by Ministry of Public Works
    55. 55. Founded by college students
    56. 56. Seeks to remedy social disparities by educating excluded individuals in community empowerment & engagement</li></ul>Torres-Hermoza, Andrea. 16 March 2011.<br />
    57. 57. Un Techo Para Mi PaísPost-Crisis: Structural Recovery<br />Post Earthquake:<br />Built 26,886 transitional homes in 3 months<br />85, 989 volunteers assisted<br />$45 mil USD raised<br />Partnerships:<br />Government, UNDEF, Deloitte, LAN Airlines<br />Power of volunteer mobilization – 400,000 young volunteers already committed. <br />Future – one size does not fit all.<br />76, 410 houses built in 19 Latin American countries<br />2011 goal: 13,000 new homes.<br />Torres-Hermoza, Andrea. 16 March 2011.<br />
    58. 58. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-Crisis<br />Recovery Initiatives<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    59. 59. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-Crisis<br />Recovery Initiatives<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    60. 60. Post-crisis:Social Recovery<br />Ministry of Sports | Ministerio del Deporte<br />ColoColoFútbol Club<br />Grand Hyatt Santiago<br />
    61. 61. Ministry of SportsPost-Crisis: Social Recovery<br />Government’s Goals:<br />Increase physical activity<br />Access to sports facilities & fitness resources<br />Focus on low-cost : running, cycling, hiking<br />Public recreational centers<br />Have multiple sizes & models for various situations<br />Establishes standards and procedures<br />Eventual privatization of self-sustaining operation<br />Facilities can serve as shelters in crisis situations<br />Utilizing sports to address a social issue<br />About 11% of Chileans live in poverty<br />About 70% partake in physical activity once a week<br />José Torrealba, Maria. 15 March 2011.<br />
    62. 62. ColoColoFútbol ClubPost-Crisis: Social Recovery<br />The Social Phenomenon of Fútbol<br />La fenomena social del partido de fútbol<br /><ul><li>Fútbol is the most powerful social phenomenon in Chile
    63. 63. Power of the lower classes
    64. 64. Chilean “American Dream”
    65. 65. Form Exportable Players – Europe
    66. 66. ColoColoFútbol Academy</li></ul>Red box?<br />ColoColo<br />Quiénes Chile?<br />48% of Chileans are ColoColo fans<br />Litvak, Rodrigo. 15 March 2011.<br />
    67. 67. ColoColoFútbol ClubPost-Crisis: Social Recovery<br />2 months before attendance began to rebound<br />ColoColo had the only functional stadium post-earthquake<br />Brought other teams to play free of charge: good will gesture<br />Low attendance = minimal revenue generated<br />Operational cost > Ticket, F&B, & Parking revenue<br />Litvak, Rodrigo. 15 March 2011.<br />
    68. 68. ColoColoFútbol ClubPost-Crisis: Social Recovery<br />ColoColo offered to bring food/clothing to games instead of paying for ticket after quake<br />Stored food & clothing<br />Professional players participated in distributing to damaged cities<br />Press opportunity<br />Why is this important?<br />Sets an example. <br />It is the “right” thing to do<br />Litvak, Rodrigo. 15 March 2011.<br />
    69. 69. Grand HyattPost-Crisis: Social Recovery<br />Gala dinner for Un Techo Para Mi Pais<br />Famous Chilean piano player <br />Model home in lobby for attendees to see<br />Staff went on site to Un Techo neighborhoods to build houses<br />Why is this important?<br />Could have simply assisted guests but Chilean culture, society & hospitality promotes helping all in need, especially the Chilean people<br />Oehler, Jens and Laurent Schauder. 16 March 2011.<br />
    70. 70. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-Crisis<br />Recovery Initiatives<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    71. 71. CRISIS<br />Preemptive<br />Planning<br />Evaluation &<br />Revision of Policies<br />Immediate Crisis Response<br />Post-Crisis<br />Recovery Initiatives<br />Structural<br />Social<br />TISCH CENTER SCHOLARS: Crisis Management Cycle<br />
    72. 72. Evaluation, Revision of Policies, and moving forward<br />ONEMI<br />LAN Airlines<br />LB<br />
    73. 73. ONEMIChanges Since the Earthquake<br />Videos played on buses, in airports (English subtitles)<br />Frequent tsunami evacuation drills<br />Map of safe zones online<br />Development of informational videos & flyers<br />fire <br />volcanic eruption <br />landslide <br />earthquake<br />tsunami<br />flooding<br />Amettifodo, Miguel. 16 March 2011.<br />
    74. 74. ONEMIChanges Since the Earthquake<br />http://www.youtube.com/watch?v=Zjb7C0yUn_s<br />Amettifodo, Miguel. 16 March 2011.<br />
    75. 75. ONEMIChanges Since the Earthquake<br />Staffing<br />Central emergency team: 5 people<br />Regional emergency teams: 24/7<br />Technological<br />Press Room<br />Educational technology (models/maps/simulators)<br />Satellite technology<br />Earthquake sensors<br />Current: 64 (vs. Japan’s 1000)<br />Goal: to double earthquake sensors in the next year<br />Amettifodo, Miguel. 16 March 2011.<br />
    76. 76. ONEMIPreemptive Planning<br />Press Room<br />Earthquake Simulator<br />Monitoring Systems<br />Emergency Call Center<br />
    77. 77. LAN AirlinesChanges Since the Earthquake<br />Network of partners and alliances for emergency simulation and training!<br />Public sector partners<br />Military, armed forces, and police forces (investigation, uniform) <br />SAMU and other medical services<br />Red cross and civilian volunteers<br />Legal and infrastructural support <br />Private sector partners<br />Hospital<br />Insurance<br />35 psychologists<br />Corporate-wide volunteer program<br />Contacted via SMS, e-mail, and automated messages<br />Identification with Hand Print Developed<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    78. 78. Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    79. 79. DECEASED<br />TRIAGE<br />RESCUE<br />MORGUE<br />INJURED PASSENGERS<br />EVACUATION<br />HOSPITAL<br />UNINJURED CREW & PASSENGERS<br />AIRPORT<br />CREW ROOM<br />CREW<br /> HOTEL <br />FAMILIES<br />HOTEL<br />PRESS ROOM<br />FAMILY<br /> UNINJURED <br />ROOM<br />FAMILY<br />ROOM<br />MEETING ROOM<br />UNINJURED/ FAMILY<br />AIRLINE <br />PRESS ROOM<br />PASSENGER HOME<br />TRANSPORT<br />PRESS<br />Calderón de la Fuente, Rodolfo. 18 March 2011.<br />
    80. 80. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    81. 81. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    82. 82. Overview of Key Findings<br />Geographic and cultural contexts set the tone for crisis management<br />Crisis for one nation is opportunity for another<br />An established organizational hierarchy is vital to effective resource allocation<br />Economic stability enables rapid recovery<br />Importance of preparing for expected and unexpected crises<br />
    83. 83. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    84. 84. Agenda<br />Our Research Question<br />Site Selection<br />Organizational Overview<br />Earthquake Overview<br />Crisis Management Cycle<br />Overview of Key Findings<br />Areas for Future Research<br />
    85. 85. Areas for Future Research<br />What factors determine the rate of economic and structural recovery?<br />How does a region’s geographical situation affect crisis response?<br />Is there a correlation between technological investment and success in crisis management?<br />
    86. 86. Personal Anecdotes<br />
    87. 87.
    88. 88.
    89. 89.
    90. 90.
    91. 91.
    92. 92.
    93. 93. Acknowledgements<br />Sr. Daniel PardoLópez<br />Head of Office, Subsecretariat of Tourism<br />Ministry of Economy, Development and Tourism<br />Sr. Rodrigo Litvak<br />Commercial Manager<br />ColoColoFutbol Club<br />Srta. Maria José Torrealba<br />Cabinet Chief<br />Ministry of Sports<br />Srta. Andrea Torres-Hermoza<br />Director of Development for Latin America and the Caribbean<br />Un Techo Para Mi País<br />Sr. Miguel Amettifodo<br />Emergency Manager<br />ONEMI<br />Sr. Laurent Schauder<br />Food and Beverage Director<br />Grand Hyatt Santiago<br />Sr. Jens Oehler<br />Sales Manager<br />Grand Hyatt Santiago<br />Sr. Patricio Brunel<br />Revenue Manager<br />Sheraton Miramar Resort.<br />Sr. Rodolfo Calderón de la Fuente<br />Submanager of Emergency Management<br />LAN Airlines<br />Sr. Felipe Salas<br />Director of Finance and Business Development<br />Lowe Porta<br />
    94. 94. Thank you!<br />Thank you, everyone, for being here today.<br />An enormous thank you to the Tisch Center and to Dean Hanson, Tatum Soo Kim, Professor McDonnell, LimaryCarrasquillo, and Dr. Fred Mayo for all of your hard work, for your guidance, and for making this research possible. It has been an incredible experience, and we can’t thank you enough for this opportunity.<br />
    95. 95. Gracias desde Los Andes!<br />

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