Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

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From the 2010 New York Public Transit Industry Fall Conference & Trade Show.

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Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

  1. 1. Dr. Dionne Kress D.M.Kress, LLC~ Performance Exceeding Possibility
  2. 2. LESSON 1: Definition of Job Burnout; What to look for  Behavior changes  Physical signs  Emotional signs  Stress vs. Burnout LESSON 2: Dealing with Burnout: The three “R’s”  Recognize  Reverse  Resilience LESSON 3: Job Burnout Prevention Plan  Coping with Job Burnout  Six Strategies for Success D.M.Kress, LLC~ Performance Exceeding Possibility
  3. 3.  What is meant by job burnout  Signs, symptoms, and causes  Difference between stress and burnout  Coping strategies for you and your employees  How to re-motivate yourself and your employees D.M.Kress, LLC~ Performance Exceeding Possibility
  4. 4. LESSON 1
  5. 5.  Burnout is a prolonged stress response effecting your Emotional, Mental, and Physical state.  Begins with feelings of being overwhelmed and unable to meet constant demands.  Lost interest and motivation to continue in your role. D.M.Kress, LLC~ Performance Exceeding Possibility
  6. 6.  Excessive Work Load  Lack of Personal Control  Lack of Recognition  Role Ambiguity  Limited Career Advancement & Opportunities  Conflict  Poor Leadership D.M.Kress, LLC~ Performance Exceeding Possibility
  7. 7.  Are you Bored?  Are you Overloaded?  Are you Unappreciated?  Does dragging yourself out of bed in the morning feel like an act of Hercules? D.M.Kress, LLC~ Performance Exceeding Possibility
  8. 8. Burnout Stress  Characterized by Disengagement  Blunted Emotions  Helplessness & Hopelessness  Loss of motivation  Primary damage is emotional  May make life seem not worth living  Characterized by over engagement  Over reactive emotions  Urgency & Hyperactivity  Loss of energy  Primary damage is physical  May cause premature death D.M.Kress, LLC~ Performance Exceeding Possibility
  9. 9.  Burnout effects your personal and professional life, social life and home environment.  Burnout can create long-term changes in your physical body making you more susceptible to colds, flu, and other illnesses.  Deal with BURNOUT right away do not let it linger on making you feel worse and worse over time. D.M.Kress, LLC~ Performance Exceeding Possibility
  10. 10. Physical Emotional Behavioral D.M.Kress, LLC~ Performance Exceeding Possibility
  11. 11.  Every day is a BAD day.  You feel exhausted ALL the time.  Caring about work and your personal life feels like a waste of energy.  Your day feels full of mind numbing, mundane, tasks.  You feel like nothing you do makes a difference and you are not appreciated. D.M.Kress, LLC~ Performance Exceeding Possibility
  12. 12.  Feeling tired and drained  Feeling sick, lowered immunity  Frequent headaches, back pain, muscles aches  Change in appetite and sleep habits D.M.Kress, LLC~ Performance Exceeding Possibility
  13. 13.  Feelings of self-doubt and failure  Loss of motivation  Feeling helpless loss and defeated  Detachment; feeling alone in the world  Cynical and negative outlook  Decreased satisfaction and sense of accomplishment D.M.Kress, LLC~ Performance Exceeding Possibility
  14. 14.  Withdrawing from responsibility  Isolating yourself  Procrastinating  Using food, drugs or alcohol to cope  Taking your frustration out on others  Missing work, coming in late and leaving early D.M.Kress, LLC~ Performance Exceeding Possibility
  15. 15. LESSON 2 D.M.Kress, LLC~ Performance Exceeding Possibility
  16. 16.  Recognize  Reverse  Resilience D.M.Kress, LLC~ Performance Exceeding Possibility
  17. 17.  Work–related causes  Lifestyle causes  Personality contributions D.M.Kress, LLC~ Performance Exceeding Possibility
  18. 18.  Three Strategies: 1. Slow Down: Rest, Reflect, and Heal 2. Get Support: Engage with friends and family 3. Re-evaluate goals and priorities D.M.Kress, LLC~ Performance Exceeding Possibility
  19. 19.  Actively address the problem  Clarify your job description  Ask for new duties  Take time off D.M.Kress, LLC~ Performance Exceeding Possibility
  20. 20. The 4 A’s  Avoid the stressor  Alter the stressor  Adapt to the stressor  Accept the stressor D.M.Kress, LLC~ Performance Exceeding Possibility
  21. 21. LESSON 3
  22. 22.  Relaxation Rituals  Healthy Habits  Establish Boundaries  Turn off technology  Express your creativity  Manage Stress D.M.Kress, LLC~ Performance Exceeding Possibility
  23. 23.  ASK YOURSELF…  Are you doing the things you enjoy everyday? D.M.Kress, LLC~ Performance Exceeding Possibility
  24. 24.  Motivation requires a motive…  As a manager or employee we need an appropriate motive to perform at our best! D.M.Kress, LLC~ Performance Exceeding Possibility
  25. 25.  Avoid or minimize overtime  Allow for casual days, special meals, play music in the office  Break up the office routine  Dress down day  Encourage employees to go outside  Have fresh fruit and veggies in the break room.  Allow random vacation days  Express interest and ask questions D.M.Kress, LLC~ Performance Exceeding Possibility
  26. 26. Healthy ways to relax and recharge  Go for a walk.  Spend time in nature.  Call a good friend.  Sweat out tension with a good workout.  Write in your journal.  Take a drive  Savor a warm cup of coffee or tea.  Play with your pet.  Work in the park  Get a massage.  Read and inspirational book.  Listen to music.  Watch a comedy or favorite movie. D.M.Kress, LLC~ Performance Exceeding Possibility
  27. 27. “Number one, the manager must understand that the seeds of greatness do exist in every human being, including that burned-out employee. Number two, he should repeatedly understand and remind that employee that failure is an event, it is not a person, that yesterday really did end last night. Number three, the manager should remind the employee that attitude is entirely a matter of choice and he chooses his attitude when he chooses the input into his mind, and so he should choose daily to read and listen to positive materials, and to the full extent of his ability, associate with positive individuals.” – Zig Ziglar D.M.Kress, LLC~ Performance Exceeding Possibility
  28. 28. Q & A D.M.Kress, LLC~ Performance Exceeding Possibility

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