Florence BIAUME,Campus 2.1 Programme ManagerNWOW Coalition - June 2013NWOW and Collaboration –the SWIFT case
2This is not an officeCampus 2.1 Conference June 2013
Campus 2.1 Conference June 2013 3This is a culture change
Collaboration = People + ToolsCampus 2.1 Conference June 2013 4
Empowerment =Freedom + ResultsCampus 2.1 Conference June 2013 5A traditionalweekMondayTuesdayWednesdayThursdayFridayCommut...
PeopleSpaceToolsCampus 2.1 Conference June 2013 6
Campus 2.1 Conference June 2013 7ParticipateTry &learnCreate SurveysWorkshopsfun Feed-back
Campus 2.1 – Steerco 27 June 2011 861participantsCampus2.1 fair10days ofmeasure27Life@SWIFTsessions14L1interview5US & NLwo...
Good representation of teamsCoherent feed-back and expectations from allCampus 2.1 Conference June 2013 9Great workshopInt...
BUSINESSCASEDefine rules :Campus 2.1 guiding principles to be applied@ SWIFTFlexible working is accessible to all• Impleme...
Communicate11Campus 2.1 Conference June 2013
Have a showcaseCreate enthusiasmTest and monitorAddress challengesConditionsClear visionManagement commitmentOptimal condi...
People are nomad in an activity-basedworkplace – floor layout• All space is shared• Teams are anchored to a floor• 8 desks...
14Floor layout principles• Office space is equally available for all– No private/dedicated offices or space– Executives us...
Work together 60%Campus 2.1 Conference June 2013 15
16Work individual 40%Campus 2.1 Conference June 2013
Campus 2.1 – Protocols17Campus 2.1 Conference June 2013Clear desk after 1 h 30Choose a workplace in line with the typeof a...
this is a culture change…Campus 2.1 Conference June 2013 18
Campus 2.1 Conference June 2013 19Team cohesionTeamperformance
With HR PartnersStrong change managementapproachTraining &workshopsFlexibleworkingTools &technologyNewworkplace• Resolve c...
Campus 2.1 Conference June 2013 21Planning& ToolsStatus& Role models
Identify and solve constraints that could limitthe flexibilityGather team constraints(e.g.  desktop,  servers,  connection...
Capturing feed-backCampus 2.1 Conference June 2013 25Open Door
Insights and learnings• Vision and guiding principles• Involve and listen• Technology is key• Role model and communicate• ...
…  your  comments……  your  questions…Campus 2.1 Conference June 2013 27
Thank youCampus2.1Conference June201328
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Start 2 NWOW Workshop, June 4th 2013, Case Swift

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Start 2 NWOW Workshop, June 4th 2013, Case Swift

  1. 1. Florence BIAUME,Campus 2.1 Programme ManagerNWOW Coalition - June 2013NWOW and Collaboration –the SWIFT case
  2. 2. 2This is not an officeCampus 2.1 Conference June 2013
  3. 3. Campus 2.1 Conference June 2013 3This is a culture change
  4. 4. Collaboration = People + ToolsCampus 2.1 Conference June 2013 4
  5. 5. Empowerment =Freedom + ResultsCampus 2.1 Conference June 2013 5A traditionalweekMondayTuesdayWednesdayThursdayFridayCommuting timeHomeworkWork at officePrivate time8:00 17:00MondayTuesdayWednesdayThursdayFriday8:00 17:0012:00A homeworkdayEarly businesshours at theoffice andweekly teamlunchElke ishomeworking andtoday doing« wide businesshours » shiftorganized forbetter clientreactivity. Shevolunteered longterm for this shiftas she likeshaving thismorning off.Private timefor dentistappointment
  6. 6. PeopleSpaceToolsCampus 2.1 Conference June 2013 6
  7. 7. Campus 2.1 Conference June 2013 7ParticipateTry &learnCreate SurveysWorkshopsfun Feed-back
  8. 8. Campus 2.1 – Steerco 27 June 2011 861participantsCampus2.1 fair10days ofmeasure27Life@SWIFTsessions14L1interview5US & NLworkshops44ambassadors17teams inInnochallenge
  9. 9. Good representation of teamsCoherent feed-back and expectations from allCampus 2.1 Conference June 2013 9Great workshopInteresting and busysessiongood timeinvestmentA Creative set-upinteresting andlively !
  10. 10. BUSINESSCASEDefine rules :Campus 2.1 guiding principles to be applied@ SWIFTFlexible working is accessible to all• Implementation is defined at team level in a transparent wayWorking remotely is like working in the office• We have the skills, attitudes and leadership that makeworking remotely as natural as in the office• All  staff  have  “state  of  the  art”  standard  and  light  equipment  to  be accessible, collaborate and work from any place in asecure wayPeople are nomads in an activity-based workplace• All staff have access to a work environment catering for theneeds of their activities : concentration, collaboration,informal contacts and supportCoherenceWin-WinTrustWORLDWIDE10Campus 2.1 Conference June 2013
  11. 11. Communicate11Campus 2.1 Conference June 2013
  12. 12. Have a showcaseCreate enthusiasmTest and monitorAddress challengesConditionsClear visionManagement commitmentOptimal conditions : ITsolutions, facilities, furniture,acoustics, lighting,...Change managementprogrammeStart !12A pilot to …Campus 2.1 Conference June 2013
  13. 13. People are nomad in an activity-basedworkplace – floor layout• All space is shared• Teams are anchored to a floor• 8 desks for 10 staff• 60% Collaboration zone : project tables, work tables, niches, meetingrooms, lounge• 40% Individual work zone – whisper zone : office desks and library• Mingle area to work, meet, eat and relax• 1 locker for personal items• 1 linear meter for dynamic shared departmental filingAmCham 16/05/2013 13Transparency InspirationChanceencountersFreedom ofchoice
  14. 14. 14Floor layout principles• Office space is equally available for all– No private/dedicated offices or space– Executives use a meeting room• Flexibility and freedom of choice– People are flexible and can work at any workplace on the floor• Transparency– People see each other– As much as possible, visitor and work areas are separated• Variation in work settings– Different workplaces matching different activities• Central common area with 1 locker per person for personal itemswith a secured (code/badge) access• 1 linear meter per person for dynamic shared departmental filing witha secured (code/badge) accessAmCham 16/05/2013
  15. 15. Work together 60%Campus 2.1 Conference June 2013 15
  16. 16. 16Work individual 40%Campus 2.1 Conference June 2013
  17. 17. Campus 2.1 – Protocols17Campus 2.1 Conference June 2013Clear desk after 1 h 30Choose a workplace in line with the typeof activity they will be carrying out:Collaboration, whispering area orLibraryEating at your desk is not allowed.
  18. 18. this is a culture change…Campus 2.1 Conference June 2013 18
  19. 19. Campus 2.1 Conference June 2013 19Team cohesionTeamperformance
  20. 20. With HR PartnersStrong change managementapproachTraining &workshopsFlexibleworkingTools &technologyNewworkplace• Resolve constraints• Training(Webex,Cisco,Jabber)• Mobile equipment(Keyboard & mouse,Headset, bag)• Shared office(facilities &services)• Protocols• WorkingPaperless• Legal frameworks• Define exclusions &team practices withbusiness teamsCampus 2.1 Conference June 2013 20
  21. 21. Campus 2.1 Conference June 2013 21Planning& ToolsStatus& Role models
  22. 22. Identify and solve constraints that could limitthe flexibilityGather team constraints(e.g.  desktop,  servers,  connection…)  Work with Ambassadors to findsolutions  (e.g.  team  laptop,  lab…)Campus 2.1 Conference June 2013 24
  23. 23. Capturing feed-backCampus 2.1 Conference June 2013 25Open Door
  24. 24. Insights and learnings• Vision and guiding principles• Involve and listen• Technology is key• Role model and communicate• Coach the change• Be ready to adaptCampus 2.1 Conference June 2013 26
  25. 25. …  your  comments……  your  questions…Campus 2.1 Conference June 2013 27
  26. 26. Thank youCampus2.1Conference June201328

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