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  • 5.500 kms of fibreopticnetwork2.600 cameras in 51 major railway stationsICTRA veille à la gestion et à la maintenance du réseau de télécommunications. 9 équipes, réparties sur toute la Belgique, s’en chargent.19.000 utilisateurs PCSecurity : GSM-R : A présent, un train en détresse est joignable en 3 secondes.

230413 start2nwow casenmbsictra 230413 start2nwow casenmbsictra Presentation Transcript

  • Implementation strategies &user adoption @ SNCB GroupArnaud WattiezContent Collaboration ManagerICTRA
  • AgendaA word about ICTRANWOW in the SNCB GroupImplementation StrategiesUser adoption & Change Management
  • ICT for RailtransportmobilitysecurityICT for
  • SOLUTIONS
  • NWOWintheSNCBGroupNWOW in the SNCB Group
  • NWOW is not just an IT initiativeNWOWintheSNCBGroup• HR initiative for Teleworking• Flex Offices near stations initiative• Brussels South• Antwerp Central• Gent• Leuven• Namur• Charleroi• IT intiatives
  • Exchange 2010 Lync 2010 Sharepoint 2010Office 2010 Mail Calendar Tasks Mail Toools Presence InstantMessaging Audio/Video Conf Virtual Meetings Telephony Collaboration sites Content Mgment Enterprise Portal BI ReportingServices Apps Internet Sites« ICTRAs NWOW strategy is to SIMPLIFY and MODERNIZEour collaboration and communication tools.. »NWOWintheSNCBGroup
  • 3.000IM & PRESENCE USERSKey numbers39.000MAILBOXES1.500UC USERSNWOWintheSNCBGroup150COLLABORATION SITES
  • Our approachIMPLEMENTATIONSTRATEGIESSELL &DEPLOYPILOTPHASING
  • Phasing the deploymentsIMPLEMENTATIONSTRATEGIES•Email & CalendarCollaborationSitesInstantMessagingUnifiedCommunicationsIntranetsolutions
  • IMPLEMENTATIONSTRATEGIESImplement the solutionfor ICTRA at first•••Deploy the solutionwithin the rest of the Group•••
  • Selling NWOW within an organizationIMPLEMENTATIONSTRATEGIES• Adapt to your company culture• Find the right sponsor• Evangelization is important
  • VIP BROCHURES
  • VIP BROCHURES
  • PRODUCTINFORMATION FICHES
  • Selling NWOW within an organizationIMPLEMENTATIONSTRATEGIES• Adapt to your company culture• Find the right sponsor• Evangelization is important• Business case is not easy when addressing intangible assets• Be prepared for a long journey
  • CHANGEMANAGEMENTUser adoption strategies
  • CHANGEMANAGEMENT• Buzz & word of mouth is not enough• Determine a change management strategy• Adapt to your audienceUser adoption strategies
  • WITHPRESENCE, MYBOSS KEEPSWATCHING MEWITH INSTANTMESSAGING, MYEMPLOYEES WILLCHAT ALL DAY LONGINSTEAD OFWORKING
  • CHANGEMANAGEMENT• Buzz & word of mouth is not enough• Determine a change management strategy• Adapt to your audience• Drink your own champagne• Set up a right communication campaignUser adoption strategies
  • CHANGEMANAGEMENTAWARENESSPOSITIVEMINDSETUNDERSTANDINGABILITYREINFORCEMENT
  • CHANGEMANAGEMENT• Buzz & word of mouth is not enough• Determine a change management strategy• Adapt to your audience• Drink your own champagne• Set up a right communication campaign• In class training is not the only option – be creative• Support sites | Videos | flyers | Champions | Key usersUser adoption strategies
  • SUPPORT WEBSITES
  • FLYERS & QUICK STARTGUIDES
  • DEMOVIDEOS
  • POSTERS
  • KEY USERSSTANDSKEY USER
  • ARTICLES ININTERNAL MAGAZINE
  • EMAILS
  • CHANGEMANAGEMENT• Buzz & word of mouth is not enough• Determine a change management strategy• Adapt to your audience• Drink your own champagne• Set up a right communication campaign• In class training is not the only option – be creative• Support sites | Videos | flyers | Champions | Key users• Measure of success | Manage perception immediatelyUser adoption strategies
  • Arnaud WattiezContent Collaboration Manager ICTRAbe.linkedin.com/in/awattiez