“ Hello, I am your Outreach Librarian” A new service paradigm at the UNSW Library By Kate Dunn and Neil Hinsch Information Services Department UNSW Library [email_address] [email_address]

Background Changes in Academia : Corporatisation of Higher Education Competition for resources Outcomes based (previously collaborative) IT changes Economic rationalism Library no longer perceived as the heart of the University

Changes in Academia :

Corporatisation of Higher Education

Competition for resources

Outcomes based (previously collaborative)

IT changes

Economic rationalism

Library no longer perceived as the heart of the University

UNSW: New Directions Enter the new Vice Chancellor UNSW Strategic Directives 2007: Confirm UNSW’s distinctiveness Lift research performance Recruit more high calibre students Shift resources into identified high priority areas Develop underpinning capabilities at Senior Management level UNSW to be back in the top 3 of GO8

Enter the new Vice Chancellor

UNSW Strategic Directives 2007:

Confirm UNSW’s distinctiveness

Lift research performance

Recruit more high calibre students

Shift resources into identified high priority areas

Develop underpinning capabilities at Senior Management level

UNSW to be back in the top 3 of GO8

Previous Library Structure 5 semi-autonomous libraries and numerous units Hierarchical Leadership driven as opposed to team-based culture Discontinuities in service delivery Strong emphasis on the “physical” as opposed to the elibrary

5 semi-autonomous libraries and numerous units

Hierarchical

Leadership driven as opposed to team-based culture

Discontinuities in service delivery

Strong emphasis on the “physical” as opposed to the elibrary

UNSW Library’s Response! New Library Model New modes of service delivery New services, including Outreach

New Library Model

New modes of service delivery

New services, including Outreach

Enter the Outreach Librarian Role : “ Relationship managers” Show the value of the library’s services and content Identify and create effective solutions to user needs Promote library services elicit feedback Understand the Academy’s content requirements Identify opportunities for the delivery of new services Promoting value Contribute to the UNSW research cycle

Role :

“ Relationship managers”

Show the value of the library’s services and content

Identify and create effective solutions to user needs

Promote library services elicit feedback

Understand the Academy’s content requirements

Identify opportunities for the delivery of new services

Promoting value

Contribute to the UNSW research cycle

Outreach Call Report: Name: ex# Outreach Librarian: Date of Visit: School: Faculty: Teaching areas: Research active: YES/NO Research areas: RFCD Codes: Recent Publications: ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­___________________________________________________________________________ PLAN SUMMARY How many times a month would you use the Library – USE means (website, physical building/collection/email/phone)? What are the main content (collection) related issues that the Academic wishes to address? How will this assist the academic? When should this be delivered by? What is the Library offering to support this academic? What resources/websites/search engines/associations is the Academic using when locating content?

Outreach Call Report:

Name: ex#

Outreach Librarian: Date of Visit:

School:

Faculty:

Teaching areas:

Research active: YES/NO

Research areas:

RFCD Codes:

Recent Publications:

­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­___________________________________________________________________________

PLAN SUMMARY

How many times a month would you use the Library – USE means (website, physical building/collection/email/phone)?

What are the main content (collection) related issues that the Academic wishes to address?

How will this assist the academic?

When should this be delivered by?

What is the Library offering to support this academic?

What resources/websites/search engines/associations is the Academic using when locating content?

Enter the Outreach Librarian Role : “ Relationship managers” Identify and create effective solutions to user needs Promote library services elicit feedback Understand the Academy’s content requirements Identify opportunities for the delivery of new services Promoting value Contribute to the UNSW research cycle

Role :

“ Relationship managers”

Identify and create effective solutions to user needs

Promote library services elicit feedback

Understand the Academy’s content requirements

Identify opportunities for the delivery of new services

Promoting value

Contribute to the UNSW research cycle

Enter the Outreach Librarian Role : “ Relationship managers” Contribute to the UNSW research cycle

Role :

“ Relationship managers”

Contribute to the UNSW research cycle

A voyage of discovery Academics use of the Library Academics awareness of Library services Faculty variations

Academics use of the Library

Academics awareness of Library services

Faculty variations

Impact Increased contact with academic community Positive acceptance of Outreach role Ongoing requests from academics

Increased contact with academic community

Positive acceptance of Outreach role

Ongoing requests from academics

Achievements Action requests New services identified and introduced Academic Service Point HDR Mentoring Research Support service Collection benchmarking Presentations at School meetings

Action requests

New services identified and introduced

Academic Service Point

HDR Mentoring

Research Support service

Collection benchmarking

Presentations at School meetings

Faculty of Medicine Increased awareness of content and services Collection enhancement New services refined to specific needs Increased contact with Clinical Schools

Increased awareness of content and services

Collection enhancement

New services refined to specific needs

Increased contact with Clinical Schools

The future Ongoing relationships & in depth partnerships Opportunities created Library valued as an essential service

Ongoing relationships & in depth partnerships

Opportunities created

Library valued as an essential service