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  • 1. Our Services...NRA offers unique collection serviceswhich are among the most professional andcomprehensive in the industry. We offer awide-range of services. • Consulting Services • Litigation on bad debt • On-line Skip Tracing • Credit Bureau Reporting NATIONAL RECOVERY AGENCY • Customized Reports and Letters “A Responsible RevenueOur Technology... Recovery Company™”In today’s industry it is important to havethe right technology. NRA has investedheavily on technology in order to providefavorable recoveries. • Electronic Data Transfer • Collection Resource System • Predictive Dialer & IVR Technology • Call Recording • On-line real-time Reporting • Electronic Remittances • Electronic Imaging • Remote Audit Capability Inc. 5000 Five Consecutive Years A Full Service Collection Agency specializing in the NATIONAL RECOVERY AGENCY Recovery and Management Harrisburg PA 17111 2491 Paxton Street NATIONAL RECOVERY AGENCY of Your Accounts Receivables Phone: 800.360.9953 Fax: 800.860.9954
  • 2. Our Mission and Our Programs...Philosophy... With specialized divisions, NRA offers programs in the medical, government, utility,Our philosophy is a “true” client centered retail, direct marketing, purchased debt, and NATIONAL RECOVERY AGENCYapproach and we will financial markets.continue to focus on ourgoal of building strong NRA will customize a successful accounts Consider Your Benefits:relationships one client receivable collection program, base it uponat a time. an organization’s specific requirements and • Highest value added servicesOur mission is to integrate it with the prospective client’s • Continuous training and monitoring of provide professional procedures from beginning to end. Our our agents to ensure quality controlresults based on the Programs include:highest legal and ethical • First Party Programs • Account Monitoring ensures that our standards. • Third Party Programs professionals treat your customers with • Customer Service Programs respectOur Guarantee... NRA’s Third Party Programs focus on the • Dedicated multi-lingual agents collection of bad debt at all levels:NRA offers proven results and quality • Expert in-house IT Staffservice combined with the latest in recovery • Primarytechniques and technology. As a leading • Secondary • Legally bonded and insuredprovider of collection services, NRA has the • Tertiary • Purchased Debt • PPMS, SSAE 16 Type II, PCI-DSS processes, technology, and staff to deliver Certifiedexceptional services to your organization. NRA’s First Party Programs and Outsourcing Programs focus on: • Members of the American Collectors We can improve your bottom line by: Association (ACA) and industry • Reducing write-offs • Pre-Collect specific organizations • Controlling costs • Payment Monitoring • Increasing revenue • Customer-Service Calling • Contingency-based fees - We don’t get • Back-office Support paid unless you get paid. • Follow-up Projects • Special ProjectsOur People...Our goal is to maintain close personal contact NRA continues to meet the changingwith our clients, to assure the success of our conditions of the various market places weefforts on their behalf, and to oversee at all serve. By understanding our clients’ business,times the quality of services we provide. Our NRA has been able to assist its clients instaff are experts in customer service and have restructuring their credit processes to becomemany years of experience in the collection more efficient.industry and customer service.