Mike Hertz power point from his PC Maintenance and Troubleshooting presentation at Tech Day Camp 2012

2. Presented by:
Michael Hertz – SOHO Systems

3. PC Maintenance
 Hard drive disk space and performance
 Disk Cleanup
 ACC – System Tools
 Disk Defragmenting
 ACC – System Tools
 Disk Error Checking
 Drive properties – Tools

4. PC Maintenance
 CCleaner
 Clean temp files
 Check registry
 Check startup options
 Uninstall unwanted programs
http://www.piriform.com/CCLEANER

5. PC Maintenance
 Installing Updates
 Windows/Microsoft automatic updates
 Java
 Adobe
 Reader
 Flash
 Anti-Virus/Anti-Malware
 Virus/malware definitions
 Program updates
 Other; Vendor s/w, drivers, utilities.
 If it ain’t broke…

6. PC Maintenance
 Clean and dust
 Heat is the enemy
 Blow out w/ canned air or vacuum vents and fans
 Provide good circulation
 Check that fans are spinning

7. PC Maintenance
 Schedule daily/weekly scan with your Anti-Malware
software
 Backup your system!

8. PC Security – protect your
systems, data and identity
 Firewalls
 Hardware
 Basic consumer grade routers
 Advanced routers/security appliances
 Software
 Windows Firewall
 Security Suite firewalls
 Standalone free firewalls
 ZoneAlarm

9. PC Security – protect your
systems, data and identity
 AntiVirus/AntiSpyware software
 Basic free programs
 MS Security Essentials
 AVG
 BitDefender
 Clam
 Avast
 Malwarebytes

10. PC Security – protect your
systems, data and identity
 Basic licensed programs
 Norton/Symantec AV
 Kaspersky
 McAfee
 Trend Micro

11. PC Security – protect your
systems, data and identity
 Security/Internet Suites
 What’s Included
 AV/AM
 Firewalls
 Browser protection, web site scanning
 Spam filter

12. PC Security – protect your
systems, data and identity
 Security/Internet Suites
 Not recommended for older PC’s due to
performance degradation
 Use basic AV programs
 Install anti-malware free-ware
 Malwarebytes, Spybot, SuperAntiMalware
 Run manual updates and manual scans routinely
 Browser add-ons
 Web of Trust (WOT), AVG LinkScanner
 Avoid unnecessary browser toolbars

13. PC Security – protect your
systems, data and identity
 Other means of protection
 Smell test
 If it doesn’t seem right…
 Email attachments and links
 Drive by downloads
 Rogue AntiMalware programs/popups
 Know the look and feel of your Security s/w
 Test your AV w/ “angryip scanner”

14. Troubleshooting
Common PC problems
PC won’t boot
Do any lights/LEDs light up or
blink?
Can you hear the fans?
Can you hear the hard drive?

15. Troubleshooting
During the initial power up
Does anything appear on the screen?
Manufacturer logo
Error messages
Windows logo
If nothing, check power source and
connections
Check monitor, monitor power
Laptops & lcd displays – look very
closely, is there a faint image?
Possibly bad backlight
Check to see if fans are turning

16. Troubleshooting
If manufacturer BIOS screen displays error
Probably a hardware problem or corrupted OS
If Windows logo appears and hangs
Reboot in “safe mode”
Hit F8 after BIOS screens and before
Windows logo

17. Troubleshooting
BSOD
Did you install or update any programs,
hardware, drivers, utilities
If BSOD continues
Remove new hardware
Uninstall programs
Roll back updates
Run manufacturers diagnostics
Hangs or crashes
See BSOD
Slow
See PC maintenance
Clean, defrag, check disk, scan

18. Troubleshooting
Use Windows System Restore
System Restore rolls back Windows (registry)
to a restore point in time
Useful when new programs, drivers or
updates/patches create problems
After cleaning malware infections with
Anti-malware s/w
Boot PC from a bootable CD/DVD (Windows OS cd
is bootable)
Run system repair from Windows 7 CD/DVD

19. Thank You!
Any Questions?