Managing expectations by Susan C Hammond
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Managing expectations of non-profit boards

Managing expectations of non-profit boards

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Managing expectations by Susan C Hammond Document Transcript

  • 1. Nonprofit Toolbox Mini-Conference March 22, 2011 Managing Expectations:How to Get More from Your BoardPresented by: Susan C. Hammond 102 Franklin Street Duxbury, MA 02332 781.837.1999 • cell 617.842.2158 susan@schammond.com • www.schammond.com
  • 2.   Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 I. What do you already have? II. What do you need? III. What do you expect each board member to do? IV. What do you expect board members to contribute? V. What are the board logistics? VI. What are the board dynamics? VII. Questions VIII. Announcements©2011, SCHammond 
  • 3. Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 What do you need? What do you already have? Managing ExpectationsWhat do you expect each board member to do? What do you expect board members to contribute? What are the board dynamics? What are the board logistics?Copyright 2011, SCHammond
  • 4. Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 Staff Skills & Talents What do you need? What do you already have? Board Skills & TalentsPaid Consultants Skills & Talents Managing Expectations What do you expect each board member to do? What do you expect board members to contribute? What are the board dynamics? What are the board logistics?Copyright 2011, SCHammond
  • 5. SWOT Analysis Strengths Weaknesses (present oriented those things internal to us as individuals or organizations;for example, a strength (present oriented; those things internal to us as individuals or organizations; weaknesses maybe communication skills, ability to focus amidst chaos or being a team player) may include: organizational skills or interpersonal skills) Opportunities Threats (future oriented, external to individuals and organizations; threats include when getting credit (future oriented, external to individuals and organizations; opportunities are new business is difficult, when donors stop or reduce what they have historically done around event) contacts, legislative changes, or new certifications)©2011, SCHammond, SWOT Analysis V3.doc
  • 6. Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 Skills Staff Skills & Talents What do you need? What do you already have? Talents Board Skills & Talents ContactsPaid Consultants Skills & Talents Funds Managing Expectations What do you expect each board member to do? What do you expect board members to contribute? What are the board dynamics? What are the board logistics?Copyright 2011, SCHammond
  • 7. SAMPLE Board Matrix Devon Cerrone Char Delgado Mary Smith Board Member Name Years on Board Relationships Access: Community leaders and groups Access: Grassroots leaders and groups Access: People with money Area of Expertise Public RelationsIdentify areas of expertise Financial Managementneeded to provide proper Fundraisingoversight for the type of Human Resourceswork you do Legal Planning Sector Business Faith-Based Public Sector Education Philanthropic Neighborhood/geographic location Ethnic Diversity Caucasian Diversity is important to Native American bring various points of view African American and insights. It is also Latino / Latina important to have a board Asian or Pacific Islander representative of your Other constituents. Over 65 51–65 Age 36–50 20–35 Sex Female Male
  • 8. Sample Nonprofit Board Member ProfileThe OrganizationOur Daily Bread is a food and nutrition program providing services throughout Massachusetts to individualsand families living with critical and chronic illnesses. It provides clients, their dependent families, andcaregivers appealing, nutritious meals, and sends the message to those in greatest need that someone cares.The Vision or Strategic ObjectivesIts goals are to help clients maintain their health and dignity and preserve the integrity of their families throughfree, culturally appropriate, home-delivered meals, nutrition education, and other community programs. Over1500 individuals are served per year in eastern Massachusetts; 90% live below the poverty level, 65% comefrom communities of color.The Qualifications:Board members serve as ambassadors for the organization, extending its reach into the community. As anentrepreneurial nonprofit with a focus on innovation, Our Daily Bread often attracts entrepreneurs and CEOsto its board, as well as senior corporate executives who are interested in its mission, creative fundraising, andexciting new programs.The Need:Our Daily Bread is looking for board members in the fields of law, marketing, fundraising or sales to becomepart of the spring 2011 class of new board members. The Board is an active network of dynamic people whoshare values around good food, nutrition and service.The Logistics:  The Board is comprised of 15 members currently and can increase to 20.  The Board meets quarterly (March, June, September & December) on the third Thursday of the month.  Meetings are from 6-9 PM and include a light dinner.  Members may participate by conference line but in-person attendance is strongly encouraged.  Board materials to be reviewed are made available on a secure section of the website a week before each meeting.  There are 5 committees of the Board (Finance, Audit, Outreach, Development, & Governance) and several task forces depending on what short-term projects are underway. Each board member is expected to serve on at least one committee.  All board members are expected to attend at least 2 of the 3 main fundraising events.For more information, please contact Shelia McNally, Chair-Governance Committee at 898-335-1234 orsmcnally@topmail.com.©2011, SCHammond, Sample NP Director Profile V1.doc
  • 9. Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 Skills Staff Skills & Talents What do you need? What do you already have? Talents Board Skills & Talents ContactsPaid Consultants Skills & Talents Funds Managing Expectations Roles What do you expect each board member to do? What do you expect board members to contribute? Responsibilities What are the board dynamics? What are the board logistics?Copyright 2011, SCHammond
  • 10. SAMPLE BOARD MEMBER AGREEMENT By Jan MasaokaI, _________understand that as a member of the Board of Directors of ______________, I have a legal andmoral responsibility to ensure that the organization does the best work possible in pursuit of its goals. I believein the purpose and the mission of the organization, and I will act responsibly and prudently as its steward.As part of my responsibilities as a board member: 1. I will interpret the organizations work and values to the community, represent the organization, and act as a spokesperson. 2. I will attend at least 75% of board meetings, committee meetings, and special events. 3. I will make a personal financial contribution at a level that is meaningful to me. 4. I will actively participate in one or more fundraising activities. 5. I will act in the best interests of the organization, and excuse myself from discussions and votes where I have a conflict of interest. 6. I will stay informed about whats going on in the organization. I will ask questions and request information. I will participate in and take responsibility for making decisions on issues, policies and other board matters. 7. I will work in good faith with staff and other board members as partners towards achievement of our goals. 8. If I dont fulfill these commitments to the organization, I will expect the board president to call me and discuss my responsibilities with me.In turn, the organization will be responsible to me in several ways: 1. I will be sent, without request, quarterly financial reports and an update of organizational activities that allow me to meet the "prudent person" section of the law. 2. Opportunities will be offered to me to discuss with the executive director and the board president the organizations programs, goals, activities, and status; additionally, I can request such opportunities. 3. The organization will help me perform my duties by keeping me informed about issues in the industry and field in which we are working, and by offering me opportunities for professional development as a board member. 4. Board members and staff will respond in a straightforward fashion to questions I have that I feel are necessary to carry out my fiscal, legal and moral responsibilities to this organization. Board members and staff will work in good faith with me towards achievement of our goals. 5. If the organization does not fulfill its commitments to me, I can call on the board president and executive director to discuss these responsibilities.Signed:___________________________________ Date: ___________________Member, Board of Directors___________________________________ Date: ___________________President, Board of DirectorsHave the Board President sign two copies of this Agreement, and ask new board members to sign them, return one copyto the Board President, and keep the other for reference.Source: Board Café, March 2001
  • 11. Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 Skills Staff Skills & Talents What do you need? What do you already have? Talents Board Skills & Talents ContactsPaid Consultants Skills & Talents Funds Managing Expectations Roles Time What do you expect each board member to do? What do you expect board members to contribute? Talent Responsibilities Treasure What are the board dynamics? What are the board logistics?Copyright 2011, SCHammond
  • 12. Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 Skills Staff Skills & Talents What do you need? What do you already have? Talents Board Skills & Talents ContactsPaid Consultants Skills & Talents Funds Managing Expectations Roles Time What do you expect each board member to do? What do you expect board members to contribute? Talent Responsibilities Treasure Meeting times What are the board dynamics? What are the board logistics? Frequency CommitteesCopyright 2011, SCHammond
  • 13. Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board March 22, 2011 Skills Staff Skills & Talents What do you need? What do you already have? Talents Board Skills & Talents Contacts Paid Consultants Skills & Talents Funds Managing Expectations Roles Time What do you expect each board member to do? What do you expect board members to contribute? Talent Responsibilities Treasure Meeting times Chair/ED Relationship What are the board dynamics? What are the board logistics? FrequencyChair/Board Member Relationship CommitteesCopyright 2011, SCHammond