0
Americas' SAP Users' Group

3 PART WEBINAR SERIES BASED UPON ASAP 8.0 AGILE METHODOLOGY
John Choate - PMMS SIG Chair
Jan M...
Disclaimer
This presentation outlines our general product direction and should not be relied on in
making a purchase decis...
Agile Series – TODAY #1 (SETTING STAGE)

Agile in SAP Projects







Explain Rapid Deployment Solutions (RDS) and SA...
WEBINAR #2 & #3
Agile Project Launch and
Requirements







Explain how to launch Agile
project
Discuss Agile projec...
Presentation Objectives
 Explain Rapid Deployment
Solutions and SAP’s
Assemble-to-Order approach
 Review key concepts of...
SAP Rapid Deployment Solutions
Rapid Deployment Solutions are designed to simplify SAP
SAP Rapid Deployment Solutions -The Best of SAP in One Package

SOFTWARE

Modular,
Preconfigured
Address the
most urgent
b...
SAP Assemble-to-Order
Approach
Building on the power of Rapid Deployment
Solutions and Engineered Services
With New Delivery Approach we …

The How …

… ensure the most predictable
and fastest time to business
value
… deliver the...
Saving Time and Costs with the Right Mix of Delivery Models

0

Design Based

10

Prep

20

30

Business
Blueprint

40

50...
SAP Assemble-to-Order Approach Winner of

Replay the Service
Revolutions Presentation
Assemble to Order powered by ASAP
Includes Speed, and Risk Mitigation

Prepare

Deploy

Scope
Validate

Adjust

Business
D...
ASAP 8 Methodology
Framework
ASAP 8 Methodology
One integrated framework for services and project delivery

Delivery
Models

Content

Location

Deliver...
Major Accelerations of A2O Delivery Approach
IP Re-Use for Industrialized, A2O, Design Based
 Rapid Deployment Solutions
...
Agile ASAP
Lean and Agile – Changing Customer Expectations

Key Benefits
 Optimize Time to Value – deliver fast, packaged, low TCI
o...
Agile in Application Lifecycle Management
Delivery of Requirements via Release

Roadmap

Baseline
Scope

Backlog /
Release...
Agile ASAP Methodology for A2O Project

Working
Software

Release 1

Sprint

Releas
e Plan

Implementation of Backlog
Item...
Agile ASAP: Business Value Focused Scope Validation Phase

Product Backlog

Would

Priority days
4
16
5
15
1
14
8
13
2
12
...
Lean Blueprinting: Solution Validation Approach

Workshop Type A
Solution Validation

Workshop Type B
Delta Design

1. Ref...
Agile ASAP – Iterative Realization Phase

Product Backlog

Epic

Integration
Test

Would

Priority days

Must

Should

Cou...
Closer look at a Sprint / Iteration

2-4 weeks

Document

Test

Build

2.2 Daily Team Meeting

2.4 Sprint Demo

Document

...
ASAP 8 in SAP Service Marketplace - Demo
WBS Dictionary Description

Tasks with description

Accelerators – Templates
and ...
ASAP 8 Training Offerings
Project Managers and Team Leads

ASA380 Course
for ASAP 8

Certifiction
C_PM_71
Associate SAP
Pr...
Putting it all together
Leveraging Rapid Deployment Solutions, Assemble-to-Order and
Agile deployment for maximum project ...
Assemble Projects with RDS and Engineered Services
From Service WBS to Project Delivery WBS
Explore

Deliver Services
Init...
Retail Company - Fast Track with ASAP Agile
•
•

Large independent retailer in North America (more than 800 stores in 24 s...
Key Take Away


Drive for better “Time to Value”; customers are looking for
early confirmation that requirements can be m...
Additional Resources
 SAP Rapid Deployment Solutions
http://www.sap.com/rds
 SAP Advanced Delivery Management (A2O)SAP A...
WEBINAR #2 & #3
Agile Project Launch and
Requirements







Explain how to launch Agile
project
Discuss Agile projec...
Stay in Touch
Join ASUG or Learn About Your Membership Benefits
memberservices@asug.com
Stay in the Know, Subscribe to ASU...
Appendix
The Simplified Rapid Deployment Solution Experience
Walkthrough

Explore

Select

Solution Explorer

Solution Configurator...
The Simplified Rapid Deployment Solution Experience
Walkthrough

Deploy

Deployment Cockpit

Execute
implementation
steps
...
Portfolio of Pre-Assembled Rapid-Deployment Solutions


Initial country availability: US and Germany (for ERP). More coun...
© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any p...
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Understand SAP ASAP 8.0

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  • Inside of each rapid-deployment solution are 4 components:Software that is pre-configured so you can address your most urgent business processes – fast.Content - SAP-supportedbestpractices, templates, andtoolsmakesolutionadoptioneasierEnablement - Guides andeducational material speed end-user adoptionImplementation services – that have a fixed price and a fixed, providing maximum predictability and minimal risk<<nextslide>>
  • Now let’s have a look at the different types of acceleration that we have available at SAP.By the way these Acceleration Techniques have been introduced with great interest to our customers at numerous occasions, we have the SAP solution tour in over 6 major cities in NA, we have a SAP services webcast and the feedback that we get is excellent. It also reflect the opinion of industry analyst who looked at the suitability of Agile for ERP.Lets get back to our four major groups of techniques. IP Re-Use Solution Demo Approach iterative build Parallelization of ServicesAll of these techniques are complementary and can be applied as a combinationsIP-ReuseThis group speaks to any type of assets that leverage content rich documentation and solutions, such as industry and pre-configured solutions,SAP’s new launch services and also the Virtual Appliance Factory, of which we will hear more about in the later section of this presentation.Solution Demo ApproachThe solution demo approach is an early visualization of the solution based on SAP standard functionalities.It provides customers early confirmation that their requirements can be met, and it builds confidence in the solution. At the same time it helps to reduce the risk of rework since the customer has a better understanding of the proposed solution.The solution demo approach that has been introduced with ASAP 7 as part of Blueprinting.For any development objects we also strongly recommend an approach that helps to simulate and visualize the vision.You will see more on the Solution demo approach in the next sections.Iterative BuildDescribes an approach to build the solution in increments with frequent inspection points, that increase the visibility on the build progress, and help to get earlier acceptance of the solutions.Parallelization of ServicesSpeaks to the concept of “out-sourcing” deliverables of an implementation project to compress the timeline. One of my favorite examples of parallelization is the work that the CoE does as part of Value Prototyping.Let me give you an examples:We were in the preparation for a project at a customer and we knew that it was essential for the project to solve our most critical design problems before we can get seriously started with the project.The problem to solve was as simple as to build a system that is capable of processing 2.2. mio Sales Orders, 560.000 invoices, and 300.000 concurrent price queries based on custom pricing tables.While the project preparation was in flight, we collaborated with the CoE and within 3 week the solution was build in the CoE lab environment, after the 4th week the system had been volume tested And before we went into Blueprinting we had knowledge transfer sessions with the team to explain to them the key design principles.We happen to have with us today Fred Fickling. He is the man, who was my customer of the example given. Since then he joined SAP.Fred, do you want to share with us the benefits that you saw back then as a customer.<Fred speaks>Fred, thank you very much for your insight.
  • SAP customers are looking to receive early and frequent confirmation that their requirements can be metcost effectively, in order to minimize risk and build confidence in the solution.There is a need to demonstrate capability to solve customer pain points early in or at the beginning of a project, through Proofs of concept, Proofs of vision, and Solution Demos
  • Picture above shows planned design of the ASAP Methodology for Implementation 7.0 business add-on for Agile implementation. Note that final implementation of the business add-on may be altered during the development process.
  • Use reference material and use it to anticipate areas of interest, this might trigger a value prototypeAlso listen for additional gaps
  • Demo Agile ASAP in SMP and RDC
  • As you see it illustrated in this slide, assembling solutions starts in the Opportunity Management phaseAs tools, we have ASAP8, And also an Assembled to Order guidethe Assembled to Order Guide helps us to define the solution scope select service content conduct a technical feasibility check identify potential solution gaps determine the implementation sequence or roadmap and helps us to assemble a bid as well as a Statement of WorkASAP8 delivers a Work Break Down structures, that can be combined with each other.Each part of the WBS defines DeliverablesTasksthe deployment mode (on-site, near-shore, off-site) as well as the person responsible and efforts.there will also be an enhanced infrastructure that will not only support the assembly of bids but also the deployment of solutions, all integrated into PtD our project management tool.For you to learn about all of this approach, we have initiated a program for the SAP Advanced Delivery Management in North America and Betsy Bohling will now talk more about this program, after the next poll.Betsy, I would like to hand it over to you now.
  • Explore - Solution ExplorerDiscover solutions by industry or area of responsibilityIdentify Solution Capabilities and related SAP Rapid Deployment solutionsComplete the picture with relevant business drivers, underlying products, license materials, and available servicesSelect – Solution ConfiguratorSelect your solution capabilities and business processes. Get SAP‘s recommended packages matching your scope online.Obtain a detailed report outlining the SAP rapid-deployment solutions and software licenses required for implementing your custom solutionCompare different custom solutions, and share them with colleaguesDeploy – pre-assembled RDSJump-start your project with a pre-assembled Rapid-Deployment Solution ready to run.Preconfigured with best practices, often across multiple, pre-installed and pre-integrated componentsCan be easily extended with additional SAP Rapid Deployment solutions and specific customization.
  • Deploy- Deployment CockpitCollaborative environment for the project team to organize, execute, and track implementation stepsFully loaded with required activities to complete the implementation of SAP Rapid Deployment solutions in a speedy fashionFull project team information is just one click awayDeploy – SAP Solution ManagerASAP extended to cover Simplified Rapid-Deployment Solution ExperienceExecution of remaining process adaptation and delta customizing based on pre-defined Solution Manager project templatesSeamless transition of relevant content into run & operate phaseRun – SAP Solution ManagerPre-defined linkage of Business Process Monitoring content to best practice processes for pre-assembled Rapid-Deployment Solutions.Easy set up of business process monitoring purposes and seamless delivery of support services
  • Transcript of "Understand SAP ASAP 8.0"

    1. 1. Americas' SAP Users' Group 3 PART WEBINAR SERIES BASED UPON ASAP 8.0 AGILE METHODOLOGY John Choate - PMMS SIG Chair Jan Musil – SAP PMO Raimar Hoeliner - SAP Services FIND YOUR EDGE
    2. 2. Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
    3. 3. Agile Series – TODAY #1 (SETTING STAGE) Agile in SAP Projects      Explain Rapid Deployment Solutions (RDS) and SAP’s Assemble-to-Order (A2O) approach Review key concepts of ASAP 8 including ASAP acceleration techniques Explain how Agile is supported through ASAP Discuss how to leverage RDS and Agile for project acceleration Review Agile success stories
    4. 4. WEBINAR #2 & #3 Agile Project Launch and Requirements      Explain how to launch Agile project Discuss Agile project organization, roles and responsibilities Lean ‘Blueprinting’ with scope validation Importance of baseline build for solution validation and design How to build project backlog     Agile Realization and Releases Describe how to prepare deployment release plan Discuss key elements of iteration, team roles and responsibilities Discuss the details of SAP configuration, testing, documentation, etc. Review how solution gets deployed in Agile environment
    5. 5. Presentation Objectives  Explain Rapid Deployment Solutions and SAP’s Assemble-to-Order approach  Review key concepts of ASAP 8 including ASAP acceleration techniques  Explain how Agile is supported through ASAP  Discuss how to leverage RDS and Agile for project acceleration  Review Agile success stories
    6. 6. SAP Rapid Deployment Solutions
    7. 7. Rapid Deployment Solutions are designed to simplify SAP
    8. 8. SAP Rapid Deployment Solutions -The Best of SAP in One Package SOFTWARE Modular, Preconfigured Address the most urgent business needs CONTENT Proven business value through best practices, implementation accelerators & tools ENABLEMENT Accelerated solution adoption through guides & educational materials SERVICES Fixed scope and price ➜ maximum predictability & lower risk
    9. 9. SAP Assemble-to-Order Approach Building on the power of Rapid Deployment Solutions and Engineered Services
    10. 10. With New Delivery Approach we … The How … … ensure the most predictable and fastest time to business value … deliver the integration the business demands to start and grow without compromises … choose from a modular ready to use portfolio of solution, deployment and pricing options … innovate faster than competitors and leverage the full potential of the game changers * Source: Porsche Consulting, „Caracho“ 07, „Varianten Reichtum“
    11. 11. Saving Time and Costs with the Right Mix of Delivery Models 0 Design Based 10 Prep 20 30 Business Blueprint 40 50 60 70 Realization 80 90 Testing 100 Go-live % time and effort Strategic Assemble to Order Industrialized Start Deploy Run Commodity Blueprint - up to 100% Savings Fixed scope Business Blueprint ready to validate Best Practice processes modeled and described Realization - up to 50% Savings Best Practices processes configured and documented Delivery through transports and BC Sets Operational Support Documents available Testing- up to 30% Savings Test Case templates supplied Operations support templates available
    12. 12. SAP Assemble-to-Order Approach Winner of Replay the Service Revolutions Presentation
    13. 13. Assemble to Order powered by ASAP Includes Speed, and Risk Mitigation Prepare Deploy Scope Validate Adjust Business Drivers SAP IP Roll Outs Iterative Delta Scope Implementation Solution Design Solution Validation Roadmap and Approach Pre Assembly Assemble Value Prototyping Optional Delta Scope / Visualizations
    14. 14. ASAP 8 Methodology Framework
    15. 15. ASAP 8 Methodology One integrated framework for services and project delivery Delivery Models Content Location Delivery Methodology is fundamental corner stone for prescribing delivery model for services and delivery projects Access ASAP 8  Prescriptive and Comprehensive guided work procedures for project team, deliverables for project managers and accelerators for all users  Scalable From Industrialized Services through A2O to Design-based Projects  Innovative Agile, Design Thinking, Visualization, Cloudbased Deployment  Sound Practices Project Quality Gates  Knowledge Capture and Re-use
    16. 16. Major Accelerations of A2O Delivery Approach IP Re-Use for Industrialized, A2O, Design Based  Rapid Deployment Solutions  Engineered Services  Business Process Content Solution Validation (A2O) • Pre-Assembled Solution Validation • Value Prototyping • SAP Application Visualization by iRise Iterative Build / Agile (A2O) • Value Based Roadmap [Program] • Multi-Release Deployment Strategy [Program/Project] • Agile Incremental build and test cycles [Project] Innovations • HANA Enterprise Cloud • Value Prototyping Lab • Co-Innovation Lab / Custom Development Faster Time to Value Deliver Quality and Risk Mitigation Deliver on Expectations Protect Investments Complementary Techniques Supported through ASAP 8
    17. 17. Agile ASAP
    18. 18. Lean and Agile – Changing Customer Expectations Key Benefits  Optimize Time to Value – deliver fast, packaged, low TCI offerings  Improve Quality – better quality through frequent inspection of working product  Customer Focus – regular interaction with end users leads to better solution and its acceptance  Proof Points – there is a need to gain trust by demonstrating capability to solve pain points early and frequently. Enhanced visibility and measurable results
    19. 19. Agile in Application Lifecycle Management Delivery of Requirements via Release Roadmap Baseline Scope Backlog / Release Planning Integration Test Validation Gap Identificatio n Prioritized Backlog 2-to-4 wks iteration cycle Build, Document, Review, Unit / String Test Deploy Integration Test Iterative Baseline Build Q-Gate: Build to Test Deployment Mode Decision: Requirements to Scope Business Needs Implement in Sprints Build Release User Acceptanc e Test Non Functional Test Q-Gate: Test to Deploy Design Lean Blueprint Q-Gate: Scope to Build Bite Size Pieces Execute Deploymen t
    20. 20. Agile ASAP Methodology for A2O Project Working Software Release 1 Sprint Releas e Plan Implementation of Backlog Items in Iterations Define & Analyze Scope Demo SAP Standard Baseline Build Backlog List Tests Sprint Sprint 2-to-4 wks iteration cycle Final Prep. Sprint Support Organization readiness Sprint Demo Business Priority Release 2 Time Project Prep Lean Blueprint Realization Release 1 Final Prep Go-Live Support Realization Release 2 Project Management / Organizational Change Management / Training / Data Management
    21. 21. Agile ASAP: Business Value Focused Scope Validation Phase Product Backlog Would Priority days 4 16 5 15 1 14 8 13 2 12 7 11 3 10 4 09 2 08 2 07 4 06 3 05 3 04 6 03 4 02 5 01 Should Demo Must Checkpoint Checkpoint Process WS and Sol. Architecture Checkpoint Business Priority Could Key components of Scope Validation Iterative Baseline Build Solution Demo Visualization Focus on Business Value through-out Prioritized Product Backlog Lean documentation templates • Define & Analyze, Scope, • Demo Standard SAP Baseline Build Scope Validation Evaluation & Release Planning Time
    22. 22. Lean Blueprinting: Solution Validation Approach Workshop Type A Solution Validation Workshop Type B Delta Design 1. Reference Value Provide Process, Value and Strategic Context Set Boundaries Tie to Business Case, Value Drivers 6. Verify & Accept Verify process & solution design Drive Acceptance 2. Validation of SAP Solution Show and tell SAP standard key design elements 5. Delta Design Update Business Models and Process Design Solution Design and Visualize 3. GAP Identification Identify gaps to Standard Log additional scope items 4. Delta Scope Prioritization 7. Release & Sprint Planning
    23. 23. Agile ASAP – Iterative Realization Phase Product Backlog Epic Integration Test Would Priority days Must Should Could Business Priority Working Software 16 15 14 13 12 11 10 09 08 07 06 05 04 03 02 01 4 5 1 8 2 7 3 4 2 2 4 3 3 6 4 5 UAT String Test Epic Sprint 4 Sprint 3 String Test Unit Sign-Off (Organization readiness) Unit Sprint 2 Sprint 1 Unit Unit Iterations / Demos Time … Lean Blueprint Realization
    24. 24. Closer look at a Sprint / Iteration 2-4 weeks Document Test Build 2.2 Daily Team Meeting 2.4 Sprint Demo Document Test Build Delta Requirement D Design Document Test Build Delta Requirement B Design Delta Requirement C Design Document Test Build Design 2.1 Sprint Planning Delta Requirement A 2.5 Sprint Retrospective 2.3 Sprint Execution
    25. 25. ASAP 8 in SAP Service Marketplace - Demo WBS Dictionary Description Tasks with description Accelerators – Templates and Samples
    26. 26. ASAP 8 Training Offerings Project Managers and Team Leads ASA380 Course for ASAP 8 Certifiction C_PM_71 Associate SAP Project Manager Certification Classroom 2 days / also e-learning Agile ASAP class Classroom 2 days Public offerings – SAP Education  ASA380 – ASAP class updated to ASAP 8  C_PM_71 – ASAP 8 based certification exam SAP internal  Agile ASAP classroom training  Available as custom workshop for customers / partners
    27. 27. Putting it all together Leveraging Rapid Deployment Solutions, Assemble-to-Order and Agile deployment for maximum project value
    28. 28. Assemble Projects with RDS and Engineered Services From Service WBS to Project Delivery WBS Explore Deliver Services Initiate Project Pick Suitable RDS and Services from Service Portfolio Plan Project Execute Project Monitor & Control Project Close Project ASAP 8 Based Project Delivery WBS Assemble Customer Needs Iterative Deployment Solution Demo & Appl. visualization Deliverable / Task Deployment Mode Content Re-Use Roles Responsibilities Effort
    29. 29. Retail Company - Fast Track with ASAP Agile • • Large independent retailer in North America (more than 800 stores in 24 states) An “Agile Shop” – wants to leverage this going forward and increase business participation and cross-team collaboration Objectives: Increase visibility into progress; Leverage rapid feedback loops; Increase solution acceptance; Leverage standard solution where applicable Backlog WS B Project Initiation Epic Epic Sprints 1-3 Sprints 4-6 Solution Validation Sprint Planning Scope Validation Iterations / Demos Realization String 4 5 1 8 2 7 3 4 2 2 4 3 3 6 4 5 Must A2O PreAssembly / Fast Track Demo WS A 16 15 14 13 12 11 10 09 08 07 06 05 04 03 02 01 [d] String Should Could Would Priority E2E Tests Final Prep. Support Organizational Readiness Final Prep Run
    30. 30. Key Take Away  Drive for better “Time to Value”; customers are looking for early confirmation that requirements can be met.  Rapid Deployment Solutions greatly shorten deployment of SAP solutions.  SAP offers a proven set of Acceleration Techniques and Deployment Strategies in ASAP 8  Agile has been used successfully in SAP projects of various sizes and solution scope and helps to mitigate risk  Level of acceleration and approach need to be tailored to the customer’s situation, requirements and culture
    31. 31. Additional Resources  SAP Rapid Deployment Solutions http://www.sap.com/rds  SAP Advanced Delivery Management (A2O)SAP Advanced Delivery Management  Access to ASAP 8 on SAP Service Marketplace http://service.sap.com/asap  ASAP Community in SAP Community Network http://scn.sap.com/community/asap-methodology  ASUG SAP Agile, Lean, and Implementation Acceleration Influence Council http://www.asug.com/influence/6043  Ask Questions Post your questions to the discussions in the ASUG SIG communities
    32. 32. WEBINAR #2 & #3 Agile Project Launch and Requirements      Explain how to launch Agile project Discuss Agile project organization, roles and responsibilities Lean ‘Blueprinting’ with scope validation Importance of baseline build for solution validation and design How to build project backlog     Agile Realization and Releases Describe how to prepare deployment release plan Discuss key elements of iteration, team roles and responsibilities Discuss the details of SAP configuration, testing, documentation, etc. Review how solution gets deployed in Agile environment
    33. 33. Stay in Touch Join ASUG or Learn About Your Membership Benefits memberservices@asug.com Stay in the Know, Subscribe to ASUG Newsletters Visit asug.com/newsletters Visit ASUGNews.com for independent, unbiased, and customer-focused coverage of SAP.  TWITTER: https://twitter.com/ASUG365  FACEBOOK: https://www.facebook.com/ASUG365  LINKEDIN: http://www.linkedIn.com/groups/Americas-SAP-Users-GroupASUG-112172/about
    34. 34. Appendix
    35. 35. The Simplified Rapid Deployment Solution Experience Walkthrough Explore Select Solution Explorer Solution Configurator Explore SAP solutions, their capabilities, and related SAP Rapid Deployment solutions Configure your custom solution leveraging SAP Rapid Deployment solutions Deploy Obtain a pre-assembled SAP Rapid Deployment solution
    36. 36. The Simplified Rapid Deployment Solution Experience Walkthrough Deploy Deployment Cockpit Execute implementation steps building on what pre-assembled Rapid Deployment solutions deliver Deploy Solution Manager Follow ASAP methodology and implement deltas integrated in Solution Manager Run Solution Manager Utilize SAP Solution Manager for solution operations.
    37. 37. Portfolio of Pre-Assembled Rapid-Deployment Solutions  Initial country availability: US and Germany (for ERP). More countries planned.  Initial language availability: English, Germany. More languages planned. Best when… CRM on HANA (ready for integration with ERP) Live ERP, no CRM in place CRM on HANA (standalone) No CRM is in place CRM on HANA integrated with ERP on HANA No ERP & CRM is in place ERP on HANA No ERP is in place 360 Customer: Sales No CRM is in place 360 Customer: Service No CRM is in place 360 Customer: Marketing Available via Product Material Pre-Assembled Rapid Deployment solutions No CRM is in place Standard Services Optional services Add more SAP Rapid Deployment solutions to a pre-assembled Rapid Deployment solution via a chargeable custom pre-assembly service Have the solution hosted during implementation via a cloud-logistics service * Disclaimer: SAP reserves the right to completely cancel or change this portfolio at any time without further notice. For some names final branding by One Voice and Solution Marketing is still pending.
    38. 38. © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, Blade Center, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the United States and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Systems Incorporated in the United States and other countries. Oracle and Java are registered trademarks of Oracle and its affiliates. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc. HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, ObjectiveC, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. IOS is a registered trademark of Cisco Systems Inc. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited. Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc. INTERMEC is a registered trademark of Intermec Technologies Corporation. Wi-Fi is a registered trademark of Wi-Fi Alliance. Bluetooth is a registered trademark of Bluetooth SIG Inc. Motorola is a registered trademark of Motorola Trademark Holdings LLC. Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company. Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.
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