Hard Conversations: Managing Parent Relationships

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The success of a counselor hinges on his or her ability to effectively manage relationships with parents and guardians. This session will highlight useful tools for effective parent communication and key techniques to approach difficult conversations through an interactive case study.

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Hard Conversations: Managing Parent Relationships

  1. 1. Presenter: Adrianna Bond Hard Conversations: KIPP Through CollegeManaging Parent Relationships August 3, 2011
  2. 2. Our AgendaPlease Do Now3 ConversationsDoggie DyadSmokey the BearCase Study #1Case Study #2TakeawaysGoodbye!
  3. 3. Our ObjectivesYou will be able to:• Identify key techniques for managing crucial conversations.• Apply the techniques to analyze a parent’s perspective and determine next steps for a HSP counselor in a case study.
  4. 4. The single biggest problem in communication is the illusion that it has taken place. -George Bernard Shaw
  5. 5. Please Do NowThink about the most difficult conversation you had with a parent this year. • Share two (2) things that you could have done differently with your table.
  6. 6. Our AgendaPlease Do Now3 ConversationsDoggie DyadSmokey the BearCase Study #1Case Study #2TakeawaysGoodbye!
  7. 7. Difficult Conversations
  8. 8. “What happened” Feelings Identity
  9. 9. Three Conversations •The “What Happened” Conversation •The Feelings Conversation •The Identity Conversation
  10. 10. The “What Happened” ConversationDisagreement about what has happened or what should happen. (p. 7)Questions to ponder:• Who said what?• Who did what?• Who’s right?• Who’s to blame?
  11. 11. The Feelings ConversationAddress and answer questions about participants’ feelings.Questions to ponder:• Are my feelings valid?• Should I ignore my feelings?• What about the other person’s feelings?
  12. 12. The Identity ConversationThe impact of the conversation on each participant.Questions to ponder:• Am I competent or incompetent?• Am I a good or bad person?• Am I worthy of love or unlovable?
  13. 13. Our AgendaPlease Do Now3 ConversationsDoggie DyadSmokey the BearCase Study #1Case Study #2TakeawaysGoodbye!
  14. 14. Listening as a Tool3 listening skills:1. Inquiry-Ask open-ended questions for understanding. (p. 174)2. Paraphrase-Summarize your understanding of what the other person is saying. (p. 178)3. Acknowledgement-A sign that you identify the emotional content of what the other person is saying. (p. 181)
  15. 15. Dyads: Two ears are better than one• Find a partner near you and face one another.• Each person is given equal time to talk. (1 minute 30 seconds)• The listener does not interpret, paraphrase, analyze, give advice or break in with a personal story.• Confidentiality is forever!• Thank your partner for listening and switch.
  16. 16. “What happened” Feelings Identity
  17. 17. Our AgendaPlease Do Now3 ConversationsDoggie DyadSmokey the BearCase Study #1Case Study #2TakeawaysGoodbye!
  18. 18. What does this image have to do with managing parent relationships?
  19. 19. “Only you can prevent forest fires!”Neglected parent relationships and poor communication can become like forest fires.• In the next 7 minutes, brainstorm “forest fire” prevention tips in response to common communication pitfalls that HSP/KTC counselors encounter.• Be prepared to share with the entire group.
  20. 20. “What happened” Feelings Identity
  21. 21. Our AgendaPlease Do Now3 ConversationsSmokey the BearCase Study #1Case Study #2TakeawaysGoodbye!
  22. 22. Role PlaysLet’s get ready to rumble!
  23. 23. Confidentiality is FOREVER!
  24. 24. Role Play Framework Role Play-10 minutes Feedback-5 minutes (2-3 people) Whole Group Debrief-7 minutes
  25. 25. Feedback model4 steps for giving effective feedback:1. Ask-“May I give you some feedback?”2. State the behavior-“When you…”3. Describe the impact-“I noticed that…”4. Next steps
  26. 26. Confidentiality is FOREVER!
  27. 27. Our AgendaPlease Do Now3 ConversationsSmokey the BearCase Study #1Case Study #2TakeawaysGoodbye!
  28. 28. Role PlaysLet’s get ready to rumble!
  29. 29. Confidentiality is FOREVER!
  30. 30. Role Play Framework Role Play-10 minutes Feedback-5 minutes (2-3 people) Whole Group Debrief-7 minutes
  31. 31. Feedback model4 steps for giving effective feedback:1. Ask-“May I give you some feedback?”2. State the behavior-“When you…”3. Describe the impact-“I noticed that…”4. Next steps
  32. 32. Our AgendaPlease Do Now3 ConversationsSmokey the BearCase Study #1Case Study #2TakeawaysGoodbye!
  33. 33. Think-Pair-Share Share with your partner •What is your biggesttakeaway from this session? •How will you apply it?
  34. 34. Search for this presentation (and more!) following KSS.

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