Novell Success Stories: Endpoint Management in High Tech and Professional Services


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Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.

Viable, SNT Deutschland AG, RFB Consulting, and Woolpert, Inc are companies in the high tech and professional services field that use Novell Endpoint Management tools, such as Novell ZENworks and others, to meet their IT needs.

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Novell Success Stories: Endpoint Management in High Tech and Professional Services

  1. 1. Novell End-User Computing ® Success Stories Endpoint Management / High Tech and Professional Services July, 2010
  2. 2. Novell Endpoint Management Benefits ® Impact Success Stories • Ensure users get the right applications, 14K PCs Improve whatever device they use user • Repair problems with minimal business impact productivity 3K PCs – reduce troubleshooting time by up to 50% • Perform easier and faster application rollouts – from 2 days to 2 hours 6K PCs Lower IT • Execute fixes remotely costs – cut travel costs by 50% 25K PCs • Deploy new workstations quickly – from 1 day to 40 minutes 11K PCs • Stop data breaches – avoid lawsuits of up to $3M Mitigate • Reduce business risk and increase compliance 20K devices risks - avoid over-spending on software licenses 12K employees 2 © Novell, Inc. All rights reserved.
  3. 3. Customer Success Novell Endpoint Management ® We looked at several tools like IBM but found that Novell ZENworks ™ Configuration Management offered the best scalability and 5K devices manageability. - May 2010 With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010 4K workstations Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations 14K workstations are ready to handle the migration to Windows 7. - Jan 2010 We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far 2K employees superior to those of the Altiris solution. - Nov 2010 The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009 20K devices 3 © Novell, Inc. All rights reserved.
  4. 4. Key Analyst Recognition Novell Endpoint Management ® Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009 Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009 Strong performer, Forrester Wave™: IT Asset Life- Cycle Management, Q2 2009 “Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010 “ZENworks™ Configuration Management is particularly strong in the management of Linux- based devices”, Jan 2009 4 © Novell, Inc. All rights reserved.
  5. 5. Press Presence Novell Endpoint Management ® With the recent enhancements to the [ZENworks ™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010 ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010 ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010 ZENworks Asset Management - Best Asset Management Solution ZENworks Endpoint Security Management - Best Security Solution 5 © Novell, Inc. All rights reserved.
  6. 6. Endpoint Management In High Tech and Professional Services
  7. 7. Win over Altiris Viable provides next-generation video relay services for deaf and hard-of-hearing persons that can be accessed wherever there is Internet or wireless connectivity, opening them to a world of communication possibilities. "Novell ZENworks™ Configuration Management has been a lifesaver for us as we ® no longer have to send a whole team to set up a new call center. With remote management, a few technicians can get things up and running in no time.” Challenge Solution Results Reduce the time required to Novell ZENworks Configuration Cut new call center set up set up new call centers Management time from weeks to days Enable remote endpoint Novell ZENworks Linux Reduced hardware shipping management across Management costs by 70 percent worldwide locations Also: Decreased travel costs by Novell GroupWise ® 50 percent and support Novell Open Enterprise Server costs by 30 percent SUSE Linux Enterprise Desktop ® Partner: Mavenspire, Novell Gold Partner 7 © Novell, Inc. All rights reserved. Updated January 2010
  8. 8. Win over Microsoft Founded in Frankfurt am Main in 1994, SNT Deutschland AG is a marketing and customer services agency with 4,600 employees and eight locations across Germany. The company has more than 4,000 desktop PCs to manage across its locations. "We were using a Microsoft solution to manage our systems, but it had a number of limitations which became increasingly apparent as the business grew. We wanted to find a simpler, faster way of managing our PCs, especially in terms of installing new machines and distributing software to our users.” Challenge Solution Results Improve user productivity by Novell ZENworks™ ® Cut new application optimizing the rollout of new Application Virtualization installation time from 2 applications hours to 30 minutes Novell ZENworks Eliminate unnecessary IT Configuration Management Optimized use of IT team's efforts related to the use of resources through a simple multiple tools for basic tasks Novell ZENworks Patch and central point of control Management under for software distribution evaluation 8 © Novell, Inc. All rights reserved. Updated February 2010
  9. 9. New customer RBF Consulting is one of the most prominent, award-winning planning and civil engineering consulting firms in the United States. It employs 600 consultants across 15 locations. "With Novell ZENworks™, we can build new workstations up to ten times faster. And ® we've brought consistency to our workstations—a huge benefit from a support and security perspective." Challenge Solution Results Bring greater consistency Novell ZENworks Reduced new workstations and reliability to its IT deployment time by 10 times environment Novell ZENworks Application Virtualization Enabled quick new Enable conflicting application installations applications to coexist in the Also: without conflicts same workstation Novell Open Enterprise Server Improved security and Novell Teaming support of the standard environment SUSE Linux Enterprise Server ® Partner: GDS2 9 © Novell, Inc. All rights reserved. Updated April 2010
  10. 10. New customer Woolpert, Inc., ranked by ENR as a top national design firm, provides professional engineering and architecture services to clients in the public and private sectors. It employs more than 700 professionals in 23 offices located throughout the U.S. "We couldn't find a solution that was reliable or robust enough until we encountered Novell ZENworks™ Endpoint Security Management. As a new customer to Novell, ® we're thrilled with ZENworks. The results have been spot on. The solution does exactly what it is supposed to do, without causing additional work." Challenge Solution Results Safeguard the corporate Novell ZENworks Endpoint Solved the problem of network, while allowing Security Management network vulnerabilities employees to remain during wireless access productive on the road Enabled simple administration - ZENworks paid for itself in less than a year 10 © Novell, Inc. All rights reserved. Updated July 2009
  11. 11. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.