0
A Practical Approach to Delivering Cloud
Platforms Using Novell Solutions:               ®



How Service Provider ACS Del...
Agenda

       Cloud Computing Background

       ACS Enterprise Cloud Business Overview

       ACS AMP 2.0 Delivery Revi...
Cloud Computing Background
Definitions – Cloud Computing Market


                          SAAS                   SOFTWARE
                         ...
Extending the Enterprise to the Cloud
                              Internal Cloud (On-Site)       External Cloud (Off-Sit...
The Workload Lifecycle


                                                               + Customized OS
                  ...
Integrating Identity into Management
    (aka I've already heard too much about the cloud ... what's different?)


       ...
ACS Enterprise Cloud Strategy
Vision Statement


       Deliver secured services integrating ACS
       private cloud and public cloud services to
     ...
Cloud IaaS Design Objectives

     •   Simplify client access to ACS services
          –   Self-service provisioning of V...
Enterprise Cloud – Base Functionality

            Phase 1                          Phase 2                    Phase 3    ...
Your “Enterprise Cloud” Delivered
     Adopt a Strategy That Best Fits Customer Requirements

            Google
         ...
ACS Cloud Management Services
     New and Modified Services to Support Cloud Deployments


      Unified Provisioning    ...
A Path to Enterprise Cloud

                                                                                              ...
Cloud Planning and Design

      •   Current state virtualization and    •   WAN acceleration
          objectives / busin...
Xerox Innovation Heritage
                                           Seventy year heritage of innovation continues
      5...
ACS AMP 2.0 Delivery Review
Cloud Life Cycle Overview
                                                                         Business Service       ...
How Novell Delivers Intelligent           ®



     Workload Management
     Build                           Secure       ...
ACS Milestone 0 Functionality

     Build                           Secure                     Manage                   Me...
“Day in the Life” of AMP 2.0

     Build
     SUSE Linux®



     Enterprise Server as
     a host

     PlateSpin Migrate...
“Day in the Life” of AMP 2.0

     Secure                                           ACCESS MANAGEMENT
     Novell Identity...
“Day in the Life” of AMP 2.0

     Manage
     Novell ZENworks
               ®



     Configuration
     Management and
...
“Day in the Life” of AMP 2.0

     Measure
     Novell Business
                 ®



     Service Manager for
     Intern...
AMP 2.0 Architecture Review
AEC1/AMP2.0 Logical Architecture




26   © Novell, Inc. All rights reserved.
•Integration Architecture




27   © Novell, Inc. All rights reserved.
PS-Orchestrate Logical Architecture
     Orchestrate Client                      PlateSpin Orchestrate
                   ...
AEC1 Physical Architecture




29   © Novell, Inc. All rights reserved.
AEC1 Physical Architecture




30   © Novell, Inc. All rights reserved.
AMP 2.0 Object Model




31   © Novell, Inc. All rights reserved.
Live Demonstration
Functional Approval
                                           Provision a Workload Functional Flow (AEC1 Approval Process...
AMP 2.0 Integration
                                           Provision a Workload Functional Flow (Remedy Integration)
 ...
Compass Link




35   © Novell, Inc. All rights reserved.
Request Cloud Service Offering




36   © Novell, Inc. All rights reserved.
Service Overview




37   © Novell, Inc. All rights reserved.
Approver E-mail Notification




38   © Novell, Inc. All rights reserved.
View Request




39   © Novell, Inc. All rights reserved.
Request Status with Comments




40   © Novell, Inc. All rights reserved.
Workload Owner E-mail Notification




41   © Novell, Inc. All rights reserved.
My Workloads




42   © Novell, Inc. All rights reserved.
Workloads Details




43   © Novell, Inc. All rights reserved.
Event Logging




44   © Novell, Inc. All rights reserved.
BSM – Admin View




45   © Novell, Inc. All rights reserved.
Appendix
Milestone 0: Architecture
             Legend

                S     Sentinel Connector

                      Log File   ...
Milestone 1: Architecture
             Legend
                                                                            ...
Milestone 2: Architecture (SDDC V1.0)
             Legend
                                                                ...
Milestone 3: Architecture (SDDC v1.5)
             Legend
                                                                ...
Questions and Answers




51   © Novell, Inc. All rights reserved.
Unpublished Work of Novell, Inc. All Rights Reserved.
This work is an unpublished work and contains confidential, propriet...
A Practical Approach to Delivering Cloud Platforms Using Novell Solutions: How Service Provider ACS Delivers Value Creatio...
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A Practical Approach to Delivering Cloud Platforms Using Novell Solutions: How Service Provider ACS Delivers Value Creation for Its Customers with Cloud Computing Services

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n this session, you will see how Affiliated Computer Services (ACS) provides a client-directed cloud solution focused on what customers want to do today. ACS has created a private cloud-based service that offers many of the benefits of a public cloud computing environment. The difference is that in a private cloud-based service, data and processes are managed within an ACS trusted environment without the security exposures and legal requirements that come with using public cloud services across open, public networks. Additionally, private cloud services can offer the enterprise greater control, thus improving security and resiliency as user access and the networks are restricted and designated.

Novell and ACS teamed together to build the ACS Management Platform, which enables you to fully manage the cloud service offerings, from the core management services to distributed multiple clouds running in multiple data centers. Learn how the ACS Management Platform provides streamlined service provisioning of application tiers and performance levels in a multi-tenant, virtualized, cross-cloud computing platforms. Additionally, it provides ITIL 3.0, Pharma and SOX compliance to ensure you have high levels of services at a much lower price than traditional service providers.

Learn how Novell and ACS are working together to help customers with the creation of various business models, which include the integration of services from different providers (public and private) to support and drive business innovation and optimization. This session will demonstrate a multi-phase delivery engagement model to define, integrate, and implement the technologies and processes necessary to deliver cloud-based services.

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Transcript of "A Practical Approach to Delivering Cloud Platforms Using Novell Solutions: How Service Provider ACS Delivers Value Creation for Its Customers with Cloud Computing Services"

  1. 1. A Practical Approach to Delivering Cloud Platforms Using Novell Solutions: ® How Service Provider ACS Delivers Value Creation for Its Customers with Cloud Computing Services Charles A Radi, Sr. Principal Architect – Novell Services (cradi@novell.com) Steve Hansen Principal Architect – Novell Services (shansen@novell.com) Steve Houser VP and CTO – ACS, ITO Global Strategy and Service Management (steve.houser@acs-inc.com)
  2. 2. Agenda Cloud Computing Background ACS Enterprise Cloud Business Overview ACS AMP 2.0 Delivery Review ACS AMP 2.0 Architecture Review Live Demo Questions and Answers 2 © Novell, Inc. All rights reserved.
  3. 3. Cloud Computing Background
  4. 4. Definitions – Cloud Computing Market SAAS SOFTWARE Salesforce.com Thoughts to ponder: PLATFORM What are your PAAS Google App Engine, requirements? Azure, Force.com Where does your Enterprise cloud fit? INFRASTRUCTURE IAAS Amazon EC2, GoGrid, Rackspace, Slicehost 4 © Novell, Inc. All rights reserved.
  5. 5. Extending the Enterprise to the Cloud Internal Cloud (On-Site) External Cloud (Off-Site) GOVERNANCE AND COMPLIANCE Business Business Business Service Service Service Management Management Management Software as a Service IT Service IT Service IT Service Platform as Management Management Management a Service Existing Virtualized New Infrastructure Internal Internal External as a Service Capacity Capacity Capacity Firewall Thoughts to ponder: What is your strategy? You may not call it a cloud 5 © Novell, Inc. All rights reserved.
  6. 6. The Workload Lifecycle + Customized OS Intelligent + Identity Workload + Management Build Secure Both Intelligent and Standard Workloads Across Physical, Virtual, and Cloud Manage Environments Measure Thoughts to ponder: What is your current life cycle? Who owns each stage? 6 © Novell, Inc. All rights reserved.
  7. 7. Integrating Identity into Management (aka I've already heard too much about the cloud ... what's different?) 1. The workload is intelligent Resource Resource Management Management General Purpose Operating System Security and Service Compliance Management Management Service Management Customized Security and Operating Compliance System Management Identity-Managed Isolated Identity Awareness 2. The intelligent workload is managed intelligently 7 © Novell, Inc. All rights reserved.
  8. 8. ACS Enterprise Cloud Strategy
  9. 9. Vision Statement Deliver secured services integrating ACS private cloud and public cloud services to meet our clients’ needs. This ACS Trusted Environment will incorporate a flexible, global approach to provide clients their own enterprise cloud. 9 © Novell, Inc. All rights reserved.
  10. 10. Cloud IaaS Design Objectives • Simplify client access to ACS services – Self-service provisioning of VMs, storage and application components • Deliver lower-cost service options – Service components aligned with application lifecycle, e.g. SandBox, Dev/Test, Production – Integrated performance options, e.g. regular versus high-performance storage I/O • Reduce process cycle times – End-to-end process analysis and refinement – Workflow enabled system and people task automation • Enhance cloud security – Deeper security for multi-tenant environments – Security visibility / SIEM / Privileged User Management • Unify management of private and public cloud services – Role-based portal for service and process status – User provisioning / de-provisioning management – Billing aggregation and cost control 10 © Novell, Inc. All rights reserved.
  11. 11. Enterprise Cloud – Base Functionality Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 • AMP 1.0 / Compass • Amazon EC2 support • Advanced self • Ability to provision • Migrate VMs Integration including health service provisioning services to multiple between clouds status by service resource pools • Self service portal for classification and simultaneously • Incremental VMs and base app. • Streamlined config. options improvements in components application workload • Complex n-tier previously noted on-boarding • Larger selection of application service areas • Provisioning OS and application provisioning approval workflows • Deeper service stack service status views templates • Drag and drop • Role Based Access workflow integrations Control , Integrated • Customer specific • Additional / task palette SIEM, Privileged application templates hypervisors, e.g. User Mgmt. Oracle Xen • Enhanced policy • Federated workflow based automation • Basic service status available for • Rules based views advanced process application workload automation management 11 © Novell, Inc. All rights reserved.
  12. 12. Your “Enterprise Cloud” Delivered Adopt a Strategy That Best Fits Customer Requirements Google Docs & Wave Microsoft Client A Online & Azure ACS AMP Software-as- Web 2.0 Inovis Service Service Services a-Service B2B Connectivity / SFT (SaaS) Client B Application Components- Application Application as-a-Service (CaaS) IBM Application Application Software Platform-as-a- LotusLive Platform Platform Service (PaaS) Client C Data Virtual Infrastructure- Virtual Infrastructure- Platform as-a-Service (VaaS) as-a-Service (VaaS) ACS - Xerox Collaboration Physical Physical Infrastructure- Physical Infrastructure- Infrastructure as-a-Service (IaaS) as-a-Service (IaaS) Client D Amazon EC2 & S3 Services Framework Salesforce.com SFA & Force.com 12 © Novell, Inc. All rights reserved.
  13. 13. ACS Cloud Management Services New and Modified Services to Support Cloud Deployments Unified Provisioning Subscriber Management Identity Management • Private and Public Cloud • Utilization Reporting • Directory Federation • Role Based Access Control • Billing Aggregation • Single Sign On • Approval Workflows • Business Unit Chargeback • User Deprovisioning Workload Security Service and App Network Path Monitoring Monitoring • SIEM and SOC Monitoring • Availability • Availability • Vulnerability Scanning • Performance Trending • End User Experience Mgmt. • Privileged User Mgmt. • Configuration Validation • Performance Trending Workload Management Service Level Management • Provisioning Templates • Service Availability • P-to-V and V-to-P Migration • Application Availability • Data Migration • Custom SLAs 13 © Novell, Inc. All rights reserved.
  14. 14. A Path to Enterprise Cloud Enterprise Service Cloud Management Virtual Resource Application Pools Workload Consolidation • Best use of ACS and public resource pools • Business Service Management • Business aligned • Dedicated vs. ACS consumption options • Simplify HA and DR Community shared • Application • Elastic scaling resource use • Enhanced dashboards rationalization and Cloud planning • Application centric workload management • Increase percent of server virtualization • Application team self service • Business Case 14 © Novell, Inc. All rights reserved.
  15. 15. Cloud Planning and Design • Current state virtualization and • WAN acceleration objectives / business planning • Web and application load • Application catalog and balancing classification • Recovery objectives • Security – network, data and • Self service provisioning / systems admin. business rules • Data segregation, regulatory • App. provisioning templates requirements, PI • Operational entitlements • Storage tiering / application I/O • Monitoring and performance • Network / firewalls management • Active Directory, DNS, DHCP • Existing workload migration • Database location • Service Level Management 15 © Novell, Inc. All rights reserved.
  16. 16. Xerox Innovation Heritage Seventy year heritage of innovation continues 5,000 world-class scientists and engineers Fuji-Xerox partnership $1.4B R&D/year US National Medal of Technology Breakthrough research § 55,000 global patents § A top 25 US innovator: 2 patents/day IEEE Corporate Innovation Award 16 © Novell, Inc. All rights reserved.
  17. 17. ACS AMP 2.0 Delivery Review
  18. 18. Cloud Life Cycle Overview Business Service Single pane Helpdesk view to Management manage environment and provide SLA views Novell Identity Novell Access Manager Manager Authenticates user Provisions access and associates roles and authorizes access Novell User REST Endpoint interface for self service Identity Vault based on role Application provisioning, federated workflow, approval, Delivery Manager and automation (Start,Stop) contracts and registers new admin/user PlateSpin Orchestrate Workload Management Dynamically assembles and starts client virtual machine based on role, policy, and contracted Service offering from Base Templates PlateSpin Recon Xen/ESX/Hyper-V Admin/User Hosts the user virtual workload, logs into secure manages HA, DRS URL Meters workload usage, and reports on billable events Novell Sentinel based on user roles and customized Audit, Logging of all events business policies. (Security, Billing, Operations) PlateSpin Novell Access Novell ZENworks Orchestrate Manager Dynamically manages workload and application Manages/ Recycles Terminates - Configuration Management - software compliance Resources user session - Patch Management - Application Bundles - h/w and s/w discovery - Endpoint Security 18 © Novell, Inc. All rights reserved.
  19. 19. How Novell Delivers Intelligent ® Workload Management Build Secure Manage Measure SUSE Linux ® Novell Identity ® PlateSpin Migrate ® Novell Business Service ® Enterprise Server Manager Manager PlateSpin Orchestrate ® SUSE Studio ® Novell Access ® Novell Business Service ® Manager ™ Novell ZENworks ® ® Level Manager™ SUSE Linux ® Configuration Enterprise JeOS Novell Roles Based ® Management Novell Business ® Provisioning Module Experience Manager™ Novell ZENworks ® ® PlateSpin Recon ® Configuration Novell Access ® Novell myCMDB™ ® Management Governance Suite PlateSpin Protect ® Novell Sentinel™ ® SUSE Appliance ® Novell Privileged ® PlateSpin “Atlantic” ® Toolkit User Manager Novell Sentinel™ Log PlateSpin “BlueStar” ® Manager ® Novell Workshop ® Novell SecureLogin ® ® Novell “Workbench” Novell Compliance ® ® Novell Cloud ® Automation Solution Security Service 19 © Novell, Inc. All rights reserved. * Available by end of 2010
  20. 20. ACS Milestone 0 Functionality Build Secure Manage Measure SUSE Linux ® Novell Identity ® Novell ZENworks ® Novell Business ® Enterprise Server Manager and Access Configuration Service Manager for as a host Manager for™ Management and Internal Dashboards Employee/ Customer ZENworks Linux® PlateSpin Migrate ® provisioning, Management for For correlation of to move workloads authentication, and software packaging, Service Management into the cloud access patching of workloads, (Remedy), Monitoring and for software (Netcool) and other For Directory deployment on base CMDB (Atrium) data Synchronization workloads For Root Cause Analysis For Identity Integration PlateSpin Orchestrate ® and Impact Analysis with Service for Workload Management Management Novell Sentinel for ® ™ (Remedy), Monitoring Security Monitoring and (Netcool) PlateSpin Recon for ® Identity Integration metering of VM's for billing Interim Solution (“Atlantic” coming in 2010) for Self-service provisioning of Cloud 20 © Novell, Inc. All rights reserved. services
  21. 21. “Day in the Life” of AMP 2.0 Build SUSE Linux® Enterprise Server as a host PlateSpin Migrate to ® ACS Enterprise Cloud (AEC) move workloads into (Vmware, Hyper-V, SLES) the cloud vPOD vPOD ACS Management Platform (AMP 2.0) CORE (Linux) * Done ahead of time in order to build capacity or move workloads into the cloud 21 © Novell, Inc. All rights reserved.
  22. 22. “Day in the Life” of AMP 2.0 Secure ACCESS MANAGEMENT Novell Identity Manager ® and Access Manager for ™ USER Employee/ Customer APP provisioning, authentication, and access AIM For Directory Synchronization AMP 2.0 Customer ACS Employee For Identity Integration with IDV IDV Service Management (Remedy), Monitoring (Netcool) Identity Integration with other tools (eg. AMP 1.0) *Standard implementation of our Identity technology to manage provisioning, authentication and access 22 © Novell, Inc. All rights reserved.
  23. 23. “Day in the Life” of AMP 2.0 Manage Novell ZENworks ® Configuration Management and ZENworks Linux ® Management for software packaging, patching of workloads, and for software deployment on base workloads PlateSpin Orchestrate for ® Workload Management PlateSpin Recon for ® metering of VM's for billing Interim Solution (“Atlantic” coming in 2010) for Self-service provisioning of Cloud *Request a Cloud service and it gets deployed services 23 © Novell, Inc. All rights reserved.
  24. 24. “Day in the Life” of AMP 2.0 Measure Novell Business ® Service Manager for Internal Dashboards For correlation of Service Management (Remedy), Monitoring (Netcool) and other CMDB (Atrium) data For Root Cause Analysis and Impact Analysis Novell Sentinel for ® ™ Security Monitoring and Identity Integration *Know what‘s happening with the cloud service 24 © Novell, Inc. All rights reserved.
  25. 25. AMP 2.0 Architecture Review
  26. 26. AEC1/AMP2.0 Logical Architecture 26 © Novell, Inc. All rights reserved.
  27. 27. •Integration Architecture 27 © Novell, Inc. All rights reserved.
  28. 28. PS-Orchestrate Logical Architecture Orchestrate Client PlateSpin Orchestrate SystemCenter VMM vCenter Hyper-V Hosts HYPERV-1 Xen Hosts XEN-1 ESX Hosts HYPERV-2 ESX-1 XEN-2 HYPERV-3 ESX-2 XEN-3 ESX-3 Template Repository VMware Templates Xen Templates Hyper-V Templates 28 © Novell, Inc. All rights reserved.
  29. 29. AEC1 Physical Architecture 29 © Novell, Inc. All rights reserved.
  30. 30. AEC1 Physical Architecture 30 © Novell, Inc. All rights reserved.
  31. 31. AMP 2.0 Object Model 31 © Novell, Inc. All rights reserved.
  32. 32. Live Demonstration
  33. 33. Functional Approval Provision a Workload Functional Flow (AEC1 Approval Process) The AMP user with the proper AEC1 role selects a service offering to be provisioned. They will only be able to select a service offering if the role is assigned and the Customer has been configured in AEC1. The details for this workflow are defined in the Contracted Services object. This includes the AEC1 approval process information. There are two distinct types of approvals, first the AEC1 Roles based approval process that will be handled by User Application in AEC1. Second, whatever approvals are required as part of the ACS operational processes, these will be handled by Remedy. If this offering requires customer approval before provisioning, it is accomplished at this time. The process checks for the “customer provisioning manager” user role for this customer. This can be a user or group of users that can approve this request. If no information is provided, this process is skipped. Does this offering require the SDM to approve before provisioning starts. The process checks the “SDM” roles that are related to this customer. Again, groups of users can be used but must have been assigned the proper role and customer relationship. The “Close Workflow” is a process that will be defined in a later functional flow. The condition had been defined that the target hypervisor may be owned by a customer and managed by AMP2.0. In this condition, does the provisioning of this hypervisor require additional approval by the “owner” of the hypervisor. This is where that approval will be gained or denied. The desire is that a single workflow will be able to handle most all conditions required to deploy a workload into AEC1. However, specific Service Offerings may require additional approvals or process. This is a fork in the process to configure the additional workflow if required. This is a pre-defined process that follows the object relationships between all the definitions in the IDV to make a “best guess” at the end result state of the provisioned workload. It includes customer networking configuration, the target hypervisor and all the requirements to complete the request. 33 © Novell, Inc. All rights reserved.
  34. 34. AMP 2.0 Integration Provision a Workload Functional Flow (Remedy Integration) In the Contracted Services object, we have attribute that defines what Remedy Change Order to call and whether to wait for the process to complete before continuing. If no attribute exists, skip this process. If we are required to wait until the Change Order is complete, we will keep checking on a schedule until complete. If the return status is complete, we continue. If the return status is “closed” before completed, that means the change order terminated without being approved and we fail the request and run the defined close workflow process. In the Contracted Services object, we have an attribute that defines what Remedy Service Request to call and whether to wait for the process to complete before continuing. If no attribute exists, skip this process. If we are required to wait until the Service Request is complete, we will keep checking on a schedule until complete. If the return status is complete, we continue. If the return status is “closed” before completed, that means the change order terminated without being approved and we fail the request and run the defined close workflow process. There may be additional conditions and processes that must be met for this process to complete. If the Optional Workflow attribute exists, this extended workflow most complete before we continue this process. Either Exit of continue if all conditions are completed successfully. 34 © Novell, Inc. All rights reserved.
  35. 35. Compass Link 35 © Novell, Inc. All rights reserved.
  36. 36. Request Cloud Service Offering 36 © Novell, Inc. All rights reserved.
  37. 37. Service Overview 37 © Novell, Inc. All rights reserved.
  38. 38. Approver E-mail Notification 38 © Novell, Inc. All rights reserved.
  39. 39. View Request 39 © Novell, Inc. All rights reserved.
  40. 40. Request Status with Comments 40 © Novell, Inc. All rights reserved.
  41. 41. Workload Owner E-mail Notification 41 © Novell, Inc. All rights reserved.
  42. 42. My Workloads 42 © Novell, Inc. All rights reserved.
  43. 43. Workloads Details 43 © Novell, Inc. All rights reserved.
  44. 44. Event Logging 44 © Novell, Inc. All rights reserved.
  45. 45. BSM – Admin View 45 © Novell, Inc. All rights reserved.
  46. 46. Appendix
  47. 47. Milestone 0: Architecture Legend S Sentinel Connector Log File Larry L A Adapter (MO) E idM Driver Dashboards PeopleSoft S Access Manager myMO S Self Registration L AD VMWare Jim ID IDM HyperV eDirectory Framework Provider Other A Metrics Model and Directories CMDB A Events S Directory Services A Helpdesk Martin Manager VMClient Read Only Service Approver File System Kelly PSO Desk PS L L Migrate Configuration Sentinel Security BM Provision VMWare HyperV L Xen Patch L ୪୭ © Novell, Inc. All rights reserved.
  48. 48. Milestone 1: Architecture Legend Larry S Sentinel Connector L Log File Service Catalog Dashboards UI A Adapter (MO) E idM Driver Kelly Access Manager S Service Catalog AD VMWare Jim ID IDM HyperV eDirectory Framework Provider Other A Metrics Model and Directories CMDB A Events S Directory Services Dashboards A Helpdesk Martin Manager VMClient Read Only Service Approver File System PSO Desk PS L L Migrate Configuration Sentinel Security BM Provision VMWare HyperV L Xen Patch L 48 © Novell, Inc. All rights reserved.
  49. 49. Milestone 2: Architecture (SDDC V1.0) Legend Larry S Sentinel Connector L Log File A Adapter (MO) Dashboards Atlantic1 E idM Driver A Kelly Access Manager S AD Service Catalog Glassfish IDM VMWare eDirectory Framework L Jim ID HyperV Other Provider Directories Directory Services Model and Metrics (PlateSpin Recon) S CMDB Events Dashboards Helpdesk Martin Manager VMClient Service Approver Desk Enterprise Services Bus PS Migrate Sentinel Security L L L Configuration Workflow BM Provision HyperV Xen VMware Cloud L L L L Network Patch Capacity Cost Billing Svc. Storage Mgmt 49 © Novell, Inc. All rights reserved.
  50. 50. Milestone 3: Architecture (SDDC v1.5) Legend Larry S Sentinel Connector L Log File Compliance A Adapter (MO) Report Dashboards Atlantic.2 E idM Driver A Kelly Access Manager Service ACM Rule S Catalog (MO) Engine AD Compliance Report Eng Glassfish IDM VMWare eDirectory Framework L L Jim HyperV Other ID Provider Directories Directory Services Model and Metrics (PlateSpin Recon) S CMDB Events Dashboards Helpdesk Martin Manager VMClient Novell Secure Login Service Approver Desk S Enterprise Services Bus PS PSO Migrate Sentinel L L L Security L Configuration DSL Workflow BM Provision HyperV Xen VMware Cloud L L L L L L Network License Patch Capacity VDI Cost Billing Svc. Sourcefire Storage Mgmt 50 © Novell, Inc. All rights reserved.
  51. 51. Questions and Answers 51 © Novell, Inc. All rights reserved.
  52. 52. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.
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