Capital spending at Steinway did increase substantially after company was acquired by CBS, from pre-merger levels of $1 lac annually to $1-2 million per year.
A Steinway remained as company chairman – first Henry Z Steinway, president at the time of merger and latter John H Steinway, although day to day operating responsibility shifted to a CBS appointed president.
after drying the furniture making operation begins this include cutting piano case and sounding board building the firm for grand piano, and the fabrication of piano actions.
Piano making operations.
1) Bellying –so called because workers both concentrated on the heart of the piano and also perform many of this task while learning their stomachs again the rim of the piano was generally considered to the first of the piano making operation.
The original version of model K, 50inch vertical piano ,have been produced by Steinways in the U.S from 1903 until the late 1920s.
There were differences of opinion within Steinway about why the original line have been phased out, for it have been extremely popular and many knowledgeable piano technicians considered the model K the best vertical piano the firm had ever built.
Steinways interest in reintroducing a 50inch vertical pianos was triggered by the action of others.
They begins to thinks seriously introducing the 50 inch of upright of their own and their thought turned immediately to the model K. but the thinks move slowly there at Steinways. The possibility of reintroducing the model K was kicked around for 10 or 15 yrs with little real progress.
Occasional difficulties appear in working up the new model K, for certain production practices had changed since the model was first produced.
Once the part specifications had been drawn up, a year was spent building prototypes. Twelve prototypes were built in all. Unanticipated problems were ironed out at this time, and once the sixth or seventh prototypes had been completed, Steinways engineers felt that few bugs remained.
A survey in 1981 nearly 50% of U.S. consumer believe that quality of U.S product has dropped during the previous 5yrs.more recent survey have found that a quarters of consumers are “not at all “ confident that U.S industry can be dependent on to deliver reliable products
Serviceability includes the speed, courtesy, competence and ease of repair.
Companies differ widely in their approaches to complain handling and in the importance they attach this elements of serviceability. Some do their best to solve the complain and other find excuses to avoid this kind of serviceability