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Advisor portal emerging trends

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Market volatility, changing regulatory requirements, increased service demands, advancement in technology and increased competition are posing challenges to build innovative solutions for …

Market volatility, changing regulatory requirements, increased service demands, advancement in technology and increased competition are posing challenges to build innovative solutions for interoperable and cohesive systems. This whitepaper defines the role of an advisor portal, reveals the challenges faced by the advisors, with particular focus on those providing services to High Net Worth Individuals (HNWI), explains the underlying complexitie s faced by the advisor community and lists the business processes used by advisors.

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  • 1. Advisor Portal – Emerging Trends Defining the Business of Advisors Advisor Portal – Emerging Trends Defining the Business of Advisors www.niit-tech.com Sandeep Dhar NIIT Technologies White Paper
  • 2. Executive Summary 3 The Economic Context 3 Different flavors of Advice/Who is an Advisor? 3 Can technology help? 6 Conclusion 6 References 6 About the Author 7 CONTENTS
  • 3. INVESTMENT REVENUEREVENUE INVESTMENT INVESTMENT INVESTMENT FINANCE FINANCE FINANCE FINAANCE FINANCE WEALTH MARKET MARKET MATKET CAPITAL CAPITALCAPITAL CARGO CAPITAL ECONOMICS ECONOMICS BANKING As technology solution providers aspire to move up the vendor value chain in an effort to get out of the self-limiting cost-arbitrage approach, it is important for them to understand the underlying dynamics of the advisor space. The ability to translate the seemingly one-off request for functionality and relate it to the larger problem space can act as a key differentiator. Market volatility, changing regulatory requirements, increased service demands, advancement in technology and increased competition are posing challenges to build innovative solutions for interoperable and cohesive systems. This whitepaper • defines the role of an advisor portal • reveals the challenges faced by the advisors, with particular focus on those providing services to High Net Worth Individuals (HNWI) • explains the underlying complexitie s faced by the advisor community • lists the business processes used by advisors Executive Summary The world economy today is going through an exceptionall y uncertain phase. After almost a decade of healthy economic growth through the 1990’s, we have been hit by a combination of economic downturn of 2000 – 2001 followed by a financial meltdown of 2008 – 2009. With the 2012 Eurozone sovereign debt crisis, the uncertainty shows no signs of abating. In such difficult economic conditions, wealth management, which is traditionally considered the domain of High Net Worth individuals (HNWI), has become a top priority not only for HNWIs but also for the burgeoning middle class. Middle class has grown in numbers The Economic Context In United States, the Securities and Exchange Commission (SEC), in recognition of the critical role advisors played in the nation’s economy, established a formal framework governing the registration and regulation of Investment Advisors. The Investment Advisors Act of 1940 defines an “Investment Adviser” (IA) as someone who, for compensation, engages in the business of advising others, either directly or through publications or writings, in, purchasing, or selling securities, and as part of a regular business, analyses or reports concerning securities. A professional investment advisor is under a legal contract with the consumer to provide the best possible advice for managing financial assets. According to the Investment Adviser Registration Depository (“IARD”) as of May 3, 2010 more than 11,000 advisers registered with the SEC managed more than US$ 38 trillion for more than 14 million clients. Different flavors of advice/who is an advisor? 3 by benefitting from the steady economic growth in the 1990s and their survival critically depends on successfully saving for their future expenses/major life events. Further, due to the widespread impact of the credit crisis, HNWI have seen a large part of their assets disappear in the sudden market downturn. According to a study by Forbes & Société Générale Private Banking in 2011, the number of billionaires (Ultra High Net Worth Individuals [UHNWI]) in eastern economies of China, India and Russia have outstripped those in Western Europe, even as US has managed to retain its position of a country with largest HNWIs. A HWNI is typically defined as an individual with combined investable assets of US$ 1 million or more. The United States Securities and Exchange Commission (SEC) definition includes all assets including primary residence, art collection and even assets held jointly with the spouse. Similarly, UHNWI is defined as an individual with investable assets of US$ 30 million or more.
  • 4. In emerging markets like India, where regulation has not reached the level of sophistication as in US, initiatives are already under way. For example, in India, the Securities and Exchange Board of India (SEBI) drafted the Investment Advisers Regulations in the year 2007. This was along the same lines as US SEC’s Investment Advisors Act of 1940. In December 2011, SEBI has proposed new rules for investment advisors that will require them to be registered with a Self-Regulatory Organization (SRO) before undertaking the role. The proposed framework intends to regulate investment advisory services in various forms including independent financial advisors, banks, distributors and fund managers. It also seeks to remove ambiguity in the role and responsibility of IAs as well as provide a legal framework for enforcing fiduciary responsibility. The role of an advisor is quite challenging. However, in tough economic times comes a period of heightened awareness among the customers. With free advice on how to allow right information to flow freely in press, online and traditional print media, advisors are under huge pressure to prove their worth, especially to HNW customers. Managing the investment portfolio of a HNWI is no mean task. An Advisor has to typically address the following areas: 1. While HNWIs is a huge market, the biggest challenge for an IA is to gain trust and subsequently the business of customers. The Capgemini and Merill Lynch Wealth Management “WORLD WEALTH REPORT 2011”, reveals there are 10.9 million HNWI worldwide, out of which around 3.4 million are in North America. This corresponds to a combined wealth totaling US$ 42.7 trillion, out of which US$ 11.6 trillion is concentrated in US. In this environment, most IAs gain clients by recommendation s from existing clients or references from common contacts like Banker Managers. IAs defines more than US$ 25 million as the entry level criteria for on boarding and providing high quality services to HNWs. Clients that lie between US$ 500,000 to US$ 25 million have to rely on a smorgasbord of service providers to maintain their portfolios without getting the benefit of holistic professional advice from IAs. 2. An Advisor is expected to manage the entire net worth of their clients which includes immovable property, securities, charities, etc. 4 Challenges Faced by Investment Advisors In the fast changing economic climate, it is a challenge to perform different levels of analysis for each client. An advisor not only performs financial but also technical analysis of individual holdings. They need to process vast amount of information in order to make a buy/hold/sell decision while trying to maintain the investment objectives of balancing the asset class mix. IAs can protect customers from volatile/risk prone areas of the market well before the downturn hit. In most cases clients place specific instructions of not investing their wealth in sin-stocks like tobacco, alcohol, or environmentally insensitive stocks. This is sometimes also referred to as Ethical Investing or Socially Responsible Investments (SRIs). 3. One more challenge is managing Held-away assets not directly managed by advisors. The quality of advice offered by an IA directly impacts the 360 degree asset knowledge owned by the clients. E.g. IA would not advise investment in real estate if the client already has an exposure to the real estate market. From the client’s perspective , compiling a quarterly statement of all IAs and self-management of investments proves to be a nightmare. In such circumstances an IA offering 360 degree knowledge tends to win more business/clients due to the high quality of advice provided to the existing client base. Compiling Held-away assets is a non-trivial exercise and several companies (account/data aggregators; e.g. ByAllAccounts) specialize in providing such services. The challenge of providing reliable Reference Data for such assets plays a key role. 4. Separately Managed Accounts (SMA) space has led to innovations like Unified Managed Account (UMA), which was instituted around 2005. The primary difference between the two, as defined by Investopedia , is if an investor wants a well-diversified portfolio of stocks, bonds and mutual funds, he/she should open three separate accounts in SMA. UMA removes the need to have more than one account and combines all assets into one account with single registration. It is backed by US industry heavyweights like Depository Trust and Clearing Corporation (DTCC) in collaboration with Money Management Institute (MMI). DTCC has provided the required technology infrastructure in the form of Model Management Exchange (MMX) - a product offering from DTCC Solutions LLC, a wholly-owned subsidiary of DTCC.
  • 5. In a study conducted by Dover Financial Research, focusing on top 20 model managers, UMA have doubled the assets of investors between 2009 and 2011 to US$ 139 billion by Q2 2011 while the overall market in Q4 2010 was estimated to be around US$ 2.1 trillion. Prior to this solution, sponsors (i.e. Broker/Dealers) and investment managers had to rely on disparate systems and ad-hoc processes to manage their model distribution , resulting in significant inefficiencies and risk within the model/ UMA marketplace. The success of this initiative can be gauged from the fact that Morgan Stanley Smith Barney, the market’s largest SMA sponsor with US$ 157 billion in assets, signed up for the service in early 2011. 5. Compliance with ever-increasing stricter regulations places additional burden and restrictions on advisors. Some of the regulations are • Investment adviser disclosures: This requires the investment advisers registered with SEC to provide new and prospective clients with a brochure and its supplements written in English. These amendments are designed to provide new and prospective advisory clients with clearly written and meaningful current disclosure of the business practices, conflicts of interest and background of the investment adviser and its advisory personnel. Advisers must file their brochures with SEC electronically, which in turn will make them available to the public through the SEC website. • Custody of advisory client assets: The amendments are designed to provide additional safeguards under the Advisers Act. In this act a registered adviser has custody of client funds or securities and the adviser is required: - to undergo an annual surprise examination by an independent public accountant to verify client assets 5 - to have a qualified custodian that can maintain clients’ funds and send securities account statements directly to the advisory clients - to verify client assets maintained by an independent custodian (i.e. a custodian who is not an adviser or a related person) - to obtain or receive a report safeguarding the custody of the client’s assets. The report - prepared by an independent public accountant registered and inspected by the Public Company Accounting Oversight Board - must describe the controls that are in place to protect the assets - to provide better information about the custodial practices of registered investment advisers to the commission and the public • Political contributions by certain investment advisers: This regulation prohibits an investment adviser from - providing advisory services to a government client for two years after the adviser or his executives/ employees make a contribution to certain elected officials or candidates - providing or agreeing to provide payment, directly or indirectly, to any third party for solicitation of advisory business from any government entity on the adviser’s behalf, unless the third party is registered broker-dealers or registered investment adviser, subject to pay to play restrictions - soliciting from others, or coordinating contributions to certain elected officials or candidates where the adviser is providing or seeking to provide advisory services
  • 6. 6. According to the Capgemini and Merill Lynch Wealth Management “WORLD WEALTH REPORT 2011”, in these uncertain times there has been a shift in the mindset of the HNWI community towards preserving capital and expecting their financial strategies to help achieve life goals instead of just meeting some arbitrary investment benchmarks. In recent times there has been a considerable shift in the advisor business model where advisors are switching from Assets Under Management (AUM) compensation model to a flat-fee or retainer model. During a downturn, if AUM drops due to market conditions, the AUM model reduces the percentage of advisor’s fees. Conversely in a market upswing, AUM increases the percentage of advisor’s fees. Both situations are unfair to the client since the Advisor has done nothing to address the market conditions. In the retainer model the fees charged is based on the services provided. For example, the fee charged can be based on the number of client calls handled and the suite of services provided like portfolio rebalancing, financial planning advice etc. While this approach may yield lower revenues in the short term, it aligns closely with the client’s objective of meeting life-goals that are not necessarily linked to AUM performance. This in turn can lead to higher number of referrals from satisfied clients; thus increasing business in the long run. 7. With social media seamlessly connecting people, an Advisor could be inundated with questions or challenged decisions by active (“hands on”) clients. IA’s are having a tough time staying ahead of HNWIs who have gathered collective intelligence through social media. This can potentially become a major relationship issue due to the fact that the most precious commodity for an IA is time. IAs consolidates their position to better serve their key clients in an industry based primarily on reputation and trust. 6 Advisors ability is closely linked to the business model and their ability to maintain and grow businesses. There is no single, integrated solution available in the market that meets all the needs of the advisors. Each Advisor has to either buy or customize a solution based on the needs of the client. Most of the advisors uses excel spreadsheets as make-shift integration points. A typical IA has to deal with a Customer Relationship Management (CRM) system, a financial system of record, a Can technology help?Can technology help? In today’s competitive environment there is a need for the advisors to adopt the latest technology in order to deliver high levels of customer service. Advisor portals are powerful technology solutions that deliver immediate Return on Investment (ROI) and provide advisors with an efficient and flexible platform to communicate with the clients, and publish and store important documents. IA drives operational efficiency and enhances firms’ profitability by using advisor portals. ConclusionConclusion 1. http://www.forbes.com/forbesinsights/driving_global_wealth/in d ex.html 2. http://www.ml.com/media/114235.pdf 3. http://en.wikipedia.org/wiki/Investment_Advisor 4. http://www.dtcc.com/news/newsletters/dtcc/2011/aug/model _ management_exchange.php 5. http://www.byallaccounts.com/ 6. http://www.sec.gov/rules/final/2009/ia-2968.pdf 7. http://www.sec.gov/investor/alerts/paytoplay.htm ReferencesReferences Broker/Dealer portal, a source of market intelligence/analysis like Bloomberg or Morning Star. The IA also has to consolidate and report on the net worth of their clients and prepare a portfolio performance and tax guidance. Generating proposals for new client on-boarding is also a significant time consuming activity. An ideal Advisor Portal would cater to the needs of IA and will enable them to share management reports and simple what-if analysis scenarios with the clients. Brokers/Dealers have taken the lead in enabling technology centric solutions. Most of them have developed solutions that enable an investor to buy/sell stocks, bonds, mutual funds, currencies and derivatives. They also provide sophisticated modeling tools and free education on trading strategies. The solutions can either by installed from a DVD or delivered via a Web Portal. Organizations using the web deployment model need to ensure all the data (reference and real-time) and computation algorithms required are available in a timely fashion. These systems lack the personal touch of an IA. They are also unable to diversify their portfolio of life goals such as contributing to the community via charities. To bridge this gap brokers/dealers closely align themselves with IAs who has gained the trust of HNWIs.
  • 7. Sandeep Dhar is Technical Architect within the Banking and Financial Services practice at NIIT Technologies Ltd. He has over 16 years of experience and his expertise spans a wide variety of solutions focused on capital markets, especially personal trust and private banking. About the Author D_27_120413 Write to us at marketing@niit-tech.com www.niit-tech.com NIIT Technologies Limited 2nd Floor, 47 Mark Lane London - EC3R 7QQ, U.K. Ph: +44 20 70020700 Fax: +44 20 70020701 Europe NIIT Technologies Pte. Limited 31 Kaki Bukit Road 3 #05-13 Techlink Singapore 417818 Ph: +65 68488300 Fax: +65 68488322 Singapore India NIIT Technologies Inc., 1050 Crown Pointe Parkway 5th Floor, Atlanta, GA 30338, USA Ph: +1 770 551 9494 Toll Free: +1 888 454 NIIT Fax: +1 770 551 9229 Americas NIIT Technologies Ltd. Corporate Heights (Tapasya) Plot No. 5, EFGH, Sector 126 Noida-Greater Noida Expressway Noida – 201301, U.P., India Ph: + 91 120 7119100 Fax: + 91 120 7119150 NIIT Technologies is a leading IT solutions organization, servicing customers in North America, Europe, Asia and Australia. It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Outsourcing to organisations in the Financial Services, Travel & Transportation, Manufacturing/Distribution, and Government sectors. With employees over 7,000 professionals, NIIT Technologies follows global standards of software development processes. Over the years the Company has forged extremely rewarding relationships with global majors, a testimony to mutual commitment and its ability to retain marquee clients, drawing repeat business from them. NIIT Technologies has been able to scale its interactions with marquee clients in the BFSI sector, the Travel Transport & Logistics and Manufacturing & Distribution, into extremely meaningful, multi-year "collaborations. NIIT Technologies follows global standards of development, which include ISO 9001:2000 Certification, assessment at Level 5 for SEI-CMMi version 1.2 and ISO 27001 information security management certification. Its data centre operations are assessed at the international ISO 20000IT management standards. About NIIT Technologies A leading IT solutions organization | 21 locations and 16 countries | 8000 professionals | Level 5 of SEI-CMMi, ver1.2 ISO 27001 certified | Level 5 of People CMM Framework

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