NHS inform and beyond… Delivering Health Information Services for Scotland
Lynne Huckerby Head of Health Information Services, NHS 24 Arlene Campbell National Partnership Manager Health Information...
Health Information Services
www.nhs24.com Supports: National campaigns,  crises, symptomatic enquiries and the unscheduled care service.
Care Information Scotland www.careinfoscotland.co.uk Helpline Number: 08456 001 001 Care Information Scotland is a  teleph...
Scotland’s National Health Information Service
Online  (Inc. online enquiries) Telephone Face to Face Digital TV
SUB HEADING TO BE
Website Performance
Telephone <ul><li>NHS inform: 0800 22 44 88 (anonymous) </li></ul><ul><li>Health Information Advisors </li></ul><ul><li>Ge...
Call Performance
Developments <ul><li>Mental Health & Wellbeing </li></ul><ul><li>Carers </li></ul><ul><li>Live Well </li></ul><ul><li>Canc...
 
NHS Scotland services on Sky: Go to Channel 539 (Community Channel) and Press RED NHS Scotland services on Virgin: Press H...
Download the iPhone app from iTunes:  http://itunes.apple.com/gb/app/looking-local/id409806455?mt=8 Mobile Internet & Nint...
Social Media Channels Facebook   http://www.facebook.com/nhsinform Twitter   http://twitter.com/NHSinform  Blog   http://b...
Partnership and Engagement
Other NHS  Organisations Special Health Boards Libraries LA & Health Voluntary   Organisations  & Charities Public Educati...
<ul><li>‘ Face to Face’ information provision </li></ul><ul><li>NHS inform will support a co-ordinated approach to the del...
Why ‘Face to Face’? <ul><li>People still value face to face interaction. </li></ul><ul><li>Trust </li></ul><ul><li>Persona...
Partnership and Engagement (Pilots) <ul><li>CAB Health Information Worker Pilot </li></ul><ul><li>Your Community Your Heal...
An Evolving Service <ul><li>NHS inform is a continuously evolving service, in order to remain current, relevant and to pro...
Evaluation <ul><li>Programme of evaluation </li></ul><ul><li>Experience of using service </li></ul><ul><li>Professionals <...
Opportunities ?
<ul><li>Email us </li></ul><ul><li>[email_address] </li></ul><ul><li>Head of Health Information Services </li></ul><ul><li...
Upcoming SlideShare
Loading in …5
×

NHS Inform and Beyond Delivering Health Information Services for Scotland

1,109 views
1,021 views

Published on

This session will provide delegates with an overview of the health information services currently being developed/delivered nationally by NHS 24, including NHS Inform, Scotland's National Health Information Service.

Published in: Health & Medicine
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,109
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

NHS Inform and Beyond Delivering Health Information Services for Scotland

  1. 1. NHS inform and beyond… Delivering Health Information Services for Scotland
  2. 2. Lynne Huckerby Head of Health Information Services, NHS 24 Arlene Campbell National Partnership Manager Health Information Services, NHS 24
  3. 3. Health Information Services
  4. 4. www.nhs24.com Supports: National campaigns, crises, symptomatic enquiries and the unscheduled care service.
  5. 5. Care Information Scotland www.careinfoscotland.co.uk Helpline Number: 08456 001 001 Care Information Scotland is a telephone and website service providing information about care services for older people living in Scotland
  6. 6. Scotland’s National Health Information Service
  7. 7. Online (Inc. online enquiries) Telephone Face to Face Digital TV
  8. 8. SUB HEADING TO BE
  9. 9. Website Performance
  10. 10. Telephone <ul><li>NHS inform: 0800 22 44 88 (anonymous) </li></ul><ul><li>Health Information Advisors </li></ul><ul><li>General health information enquiries </li></ul><ul><ul><li>- Illnesses / Conditions </li></ul></ul><ul><ul><li>- Treatments </li></ul></ul><ul><ul><li>- NHS Services </li></ul></ul><ul><ul><li>- Current Health Issues </li></ul></ul><ul><ul><li>- Support Service Directory </li></ul></ul>
  11. 11. Call Performance
  12. 12. Developments <ul><li>Mental Health & Wellbeing </li></ul><ul><li>Carers </li></ul><ul><li>Live Well </li></ul><ul><li>Cancer </li></ul><ul><li>Palliative Care </li></ul><ul><li>Bereavement </li></ul><ul><li>Learning Disabilities </li></ul><ul><li>Musculoskeletal </li></ul><ul><li>Better Together </li></ul><ul><li>Know who to turn to </li></ul><ul><li>Children/Youth Zone </li></ul><ul><li>Long Term Conditions </li></ul><ul><li>Translation </li></ul><ul><li>Pharmacy </li></ul><ul><li>STV Local Pilot </li></ul>
  13. 14. NHS Scotland services on Sky: Go to Channel 539 (Community Channel) and Press RED NHS Scotland services on Virgin: Press Home, Choose Interactive (7), News & Info, Looking Local (6) http://lookinglocal.gov.uk/digitv/cds/nhsscotland/Netgem/home.html
  14. 15. Download the iPhone app from iTunes: http://itunes.apple.com/gb/app/looking-local/id409806455?mt=8 Mobile Internet & Nintendo Wii: lookinglocal.gov.uk/nhsscotland/
  15. 16. Social Media Channels Facebook http://www.facebook.com/nhsinform Twitter http://twitter.com/NHSinform Blog http://blog.nhsinform.co.uk/
  16. 17. Partnership and Engagement
  17. 18. Other NHS Organisations Special Health Boards Libraries LA & Health Voluntary Organisations & Charities Public Educational Institutes Pharmacies SGHD Local Authorities Regional Health Boards NHS inform & CIS
  18. 19. <ul><li>‘ Face to Face’ information provision </li></ul><ul><li>NHS inform will support a co-ordinated approach to the delivery of health information at a local level. </li></ul>
  19. 20. Why ‘Face to Face’? <ul><li>People still value face to face interaction. </li></ul><ul><li>Trust </li></ul><ul><li>Personalised approach </li></ul><ul><li>Appropriate situation </li></ul><ul><li>__________________________________________________ </li></ul>- Health Board (Special / Regional) - GP’s - Information Centres / support points - Pharmacies - Citizens Advice Bureaux - Libraries - Voluntary Sector
  20. 21. Partnership and Engagement (Pilots) <ul><li>CAB Health Information Worker Pilot </li></ul><ul><li>Your Community Your Health </li></ul><ul><li>West Glasgow CHCP: Volunteer Peer Health Mentor Pilot </li></ul><ul><li>Shetland and Glasgow – Information Support Role Projects </li></ul><ul><li>Neurology Pilot </li></ul>
  21. 22. An Evolving Service <ul><li>NHS inform is a continuously evolving service, in order to remain current, relevant and to provide the widest range of quality assured information and signposting. </li></ul>
  22. 23. Evaluation <ul><li>Programme of evaluation </li></ul><ul><li>Experience of using service </li></ul><ul><li>Professionals </li></ul><ul><li>Public </li></ul><ul><li> </li></ul><ul><li>Developments </li></ul>
  23. 24. Opportunities ?
  24. 25. <ul><li>Email us </li></ul><ul><li>[email_address] </li></ul><ul><li>Head of Health Information Services </li></ul><ul><li>[email_address] </li></ul><ul><li>National Partnership Manager </li></ul><ul><li>[email_address] </li></ul>

×