Breakout 2.3 Sue Nunn - A patient’s Experience

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Breakout 2.3 Sue Nunn - A patient’s Experience
Part of a set of presentations from NHS Improvement event: Better value, better outcomes held on Thursday 21 February 2013,
Guoman Tower Hotel, London
How to deliver quality and value in chronic care:sharing the learning from the respiratory programme

Published in: Health & Medicine
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Breakout 2.3 Sue Nunn - A patient’s Experience

  1. 1. Sue Nunn A patient’s ExperiencePage 1 The Young Foundation 2009
  2. 2. “Patients will get more choice and control, backed by an information revolution, so that services are more responsive to patients and designed around them, rather than patients having to fit around services. The principle will be "no decisions about me without me". Equity and excellence: Liberating the NHS -Page 2 The Young Foundation 2009
  3. 3. What do I want? • Expert advise to help me understand my condition Diagnosis • Information on evidence, risks and benefits of treatment • Tools and information to help me self-manage • Easy access to advice when I’m unwell • Minimum trips to see Doctors / others • Easy communication methods • A sense of my long-term prognosis / disease trajectory • To be treated like an intelligent partner not a passive recipient • Ideally access at a time convenient to mePage 3 The Young Foundation 2009
  4. 4. Medical Chest Nurse?? Physio Sec Physician Physio Sec Radiologist Physio appts Out-patient ? Appts GP GP reception Sec Pharmacist GP in practice GP GP out of hours CT scan of the chest: 6.6 mSvPage 4 The Young Foundation 2009
  5. 5. Vision of Integrated CarePage 5 The Young Foundation 2009
  6. 6. Value Framework Health Value Cost Outcomes = £8320 – cost of Patient defined Health Outcomes bundle of care Cost of delivering 6 monthly outpatients Outcomes Until age 80 Porter ME; Lee TH NEJM 2010;363:2477-2481; 2481-2483Page 6 The Young Foundation 2009
  7. 7. Patient-controlled recordsPage 7 The Young Foundation 2009
  8. 8. ABOUT US / Our products KREDIT Kindness Patient-controlled records Respect Two principles allow integrated care across CCGs: Empathy 1. The patient owns the data, so they decide who it goes to Dignity 2. PKB will integrate with any other system so that the data flows to Interest wherever the patient chooses TRUST Respiratory Teams’ Shared Values: 15 Whittington Health, London Respiratory Team and …Page 8 The Young Foundation 2009
  9. 9. Questions sue.nunn@youngfoundation.orgPage 9 The Young Foundation 2009

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