Pandia rajan ma foi randstad - the success story)


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Pandia rajan ma foi randstad - the success story)

  1. 1. K Pandia Rajan Ma Foi Randstad the success story Ma Foi Randstad – India & Sri Lanka Chairman
  2. 2. Ma Foi Randstad Profile <ul><li>Grown to be the largest HR service provider in India. </li></ul><ul><li>Part of Randstad Holdings NV, a Fortune 450 company present in 44 countries </li></ul><ul><li>Revenue grew to Rs. 9697.09 million (2010) as against 7885 million (2009) reflecting a CAGR of 68% over the last 18 years </li></ul><ul><li>Worked with over 250 Fortune 500 organizations. </li></ul><ul><li>1, 499 members + 61, 687 on deputation. </li></ul><ul><li>3,46,928 placed in 36 countries, incl. 1333 in GM and above levels. </li></ul><ul><li>Value / Process driven - ISO 9001:2008 Certification obtained from TUV. </li></ul>
  3. 3. Ma Foi Randstad India & Sri Lanka presence 55 Offices in 50 Locations
  4. 4. Profile of Randstad <ul><li>Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad Holding nv is listed on the NYSE, Euronext Amsterdam exchange, where options for stocks in Randstad are also traded. </li></ul><ul><li>Since acquiring Vedior in 2008, the Randstad Group is one of the leading HR services providers in the world with top three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland and the UK, as well as major positions in Australia and the United States. </li></ul><ul><li>End 2010 Randstad had approximately 27,500 employees working from close to 4,200 branches and inhouse locations in 43 countries around the world. </li></ul><ul><li>Randstad generated a revenue of € 14.2 billion in 2010. </li></ul><ul><li>We offer an extensive portfolio of HR services, from regular temporary staffing and permanent placement to on site consultants, seconded specialists, recruitment of middle and senior managers and a comprehensive range of specialized HR services </li></ul><ul><ul><li>Staffing </li></ul></ul><ul><ul><li>Inhouse services </li></ul></ul><ul><ul><li>Professionals </li></ul></ul><ul><ul><li>Search & Selection </li></ul></ul><ul><ul><li>HR Solutions </li></ul></ul>
  5. 5. Randstad Global Presence
  6. 6. Ma Foi Randstad Service Offerings <ul><ul><li>Search </li></ul></ul><ul><ul><li>Executive Search </li></ul></ul><ul><ul><li>Interim Management </li></ul></ul><ul><li>Selection </li></ul><ul><li>Permanent Staffing </li></ul><ul><li>Contract Staffing </li></ul><ul><li>Vendor Mgmt Services </li></ul><ul><ul><li>Staffing </li></ul></ul><ul><ul><li>Flexi Staffing </li></ul></ul><ul><ul><li>In-house services </li></ul></ul><ul><li>Consulting </li></ul><ul><ul><li>HR Consulting </li></ul></ul><ul><ul><li>HR Statistical Research </li></ul></ul><ul><ul><li>Public Systems </li></ul></ul><ul><ul><li>Outsourcing </li></ul></ul><ul><ul><li>Statutory Outsourcing </li></ul></ul><ul><ul><li>Payroll Outsourcing </li></ul></ul><ul><ul><li>Recruitment Outsourcing </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Assessment </li></ul></ul><ul><ul><li>Training </li></ul></ul>
  7. 7. Turnover Growth (in INR million)
  8. 8. Milestones 1992 Inception of Ma Foi 1994 Transition from private limited to public limited company. 1996 Crossing a turnover of INR 10 Crores & Expansion to multiple locations within India through own offices 1998 Expansion of Service portfolio to HR Outsourcing, Executive Search as a separate business unit & First Bonus issue 2000 ISO Certification 2001 Foray into International Market 2002 Crossing 5000 Deputee mark 2003 Further expansion within India through Franchisee network
  9. 9. Milestones 2004 Became a part of Vedior – World’s largest specialist staffing major. Launched Ma Foi Academy – The Career Training Division of Ma Foi. Crossed the 10000 deputee mark & emerged as the leader in flexi staffing business in India. Release of the first Ma Foi Employment Survey (MEtS) 2005 Merger of Consulting & Outsourcing business to form a separate subsidiary - “Ma Foi Consulting Solutions Ltd.”  Spun off the Executive Search Business – “Ma Foi Global Search Services Ltd” & became a part of the global executive search networks like – International Executive Search Federation &Taplow, representing them in specified geographies. 2006 Ma Foi strategic diversification into IT through a wholly owned subsidiary – MINVESTA INFOTECH LTD.
  10. 10. Milestones 2007 Ma Foi wins the prestigious certificate for ‘Strong Commitment to Excellence’ from CII-EXIM Business Excellence Award Geographic Expansion continues as we enter markets in China, Thailand and Hong Kong 2008 Became a part of Randstad – Since acquiring Vedior in 2008, the Randstad Group is the second largest HR services provider in the world Won the ‘International Asia Pacific Quality Award’ in the large services category. This award is administered by the Asia Pacific Quality Organization (APQO) Takes over the management responsibilities of Team4U, a Staffing company that focuses on mass customization business 2009 Takes over the management responsibilities of Emmay HR, a Search and Selection Company M-Payroll Software from Minvesta wins Accreditation from HMRC, UK 2010 Launch of Ma Foi Randstad brand in the month of March 2010
  11. 11. Innovations Till Now <ul><li>First Public Limited HR Services Company </li></ul><ul><li>First to launch Flexi – Staffing </li></ul><ul><li>First to take recruitment outside the metros - through Business Partner Model </li></ul><ul><li>First to launch career training (Ma Foi Academy) as a backward integration </li></ul><ul><li>First Multi National Indian HR company </li></ul><ul><li>First HR Company to set up an R & D division. </li></ul>
  12. 12. Leadership Model Board of Directors (BOD) Operational Board (OB) Management Council (MC) Institutional Members (IM) 4 LEVELS Ma Foi Randstad Board + Service Heads + Subsidiary Heads Management Council + Members over 2 years of experience in Ma Foi Randstad & who have consistently got a performance rating of over 3 OB – Monthly BOD – Quarterly MC – Half-Yearly IM - Annual Randstad (4 Members)+Ma Foi Randstad Board (3 Members ) Operational Board + Center Heads + Practice Heads
  13. 13. People Practices <ul><li>Grown from a mere 3 member team in 1992 to 1499 strong team spread across 50 locations today… </li></ul><ul><li>Induction for new joinees once in two months. </li></ul><ul><li>Innovative HR Practices / Policies </li></ul><ul><ul><li>- Annual Employee & Deputee Satisfaction Survey </li></ul></ul><ul><ul><li>- Quarterly ‘Best Workgroup Incentive’ System </li></ul></ul><ul><ul><li>- Flexi Working Option </li></ul></ul><ul><ul><li>- Graduate Study Assistance scheme </li></ul></ul><ul><ul><li>- Adoption Policy </li></ul></ul><ul><li>For the Flexi Staffing Business, Ma Foi Randstad assigns 1 Human Resource Management Person for every 300 deputees. </li></ul><ul><li>Consistent investment on People & Infrastructure </li></ul><ul><li>Investment on Up-Skilling & Multi-Skilling (Min. 10% of PAT allocated towards employee training & development) </li></ul><ul><li>Role Rotation Option </li></ul>
  14. 14. Quality Practices <ul><li>Ma Foi Randstad’s quality journey began in 1999. Ma Foi Randstad was certified under ISO 9001:1994 in 2001 and transitioned to ISO9001: 2000. </li></ul><ul><li>TUV conducts surveillance audits of our systems every six months. In addition to this, Ma Foi Randstad conducts internal audits to ensure compliance and continuous improvement. </li></ul><ul><li>Customer Satisfaction Surveys are conducted on a half-yearly basis. The findings are analyzed by the Apex Management team, and corrective action is implemented and reviewed in successive meetings. </li></ul>
  15. 15. Endorsements <ul><li>Certified with ISO 9001: 2000 by TUV Management Service GmbH </li></ul><ul><li>Certified by TUV Management Service GmbH for ISO 27001:2005 (Previously BS7799-2: 2002 ) Certification. This is for Information Security Management System for Payroll Processing </li></ul><ul><li>Registered with Asian Development Bank & carried out World Bank funded projects </li></ul><ul><li>Member of the National Association of Software and Services Companies (NASSCOM) </li></ul><ul><li>Member of Confederation of Indian Industry (CII) </li></ul><ul><li>Awarded Certificate for – Strong Commitment to Excel – by CII EXIM business excellence award </li></ul><ul><li>Won the ‘Ramakrishna Bajaj National Quality Award Trophy 2007’ in the services sector </li></ul><ul><li>Won the ‘International Asia Pacific Quality Award’ in the large services category. This award is administered by the Asia Pacific Quality Organization (APQO). </li></ul><ul><li>Won the Accreditation from HMRC, UK for M-Payroll Software from HR Automation Division </li></ul>
  16. 16. CSR – The Ma Foi Foundation <ul><li>Education : DISHA </li></ul><ul><li>Health : EKAM </li></ul><ul><li>Livelihood : SORNAM </li></ul>