NGA Global Payroll

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This deck lays out the various benefits and components of NGA Global Payroll, a HR BPO solution for employers of multinational workforces who want to ensure global compliance, focus on their core business and leverage cloud technology to improve business outcomes.

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NGA Global Payroll

  1. 1. NGA Human Resources confidential. All rights reserved. NGA Global Payroll Payroll Means The World To Us www.ngahr.com/payroll
  2. 2. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 2 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange myHRW Case Management Why NGA?
  3. 3. NGA Human Resources confidential. All rights reserved. 3 NGA by the Numbers 8m+employees served on NGA- installed HR systems 150+ Working with 8,000employees in 35 countries 1,000+HR system implementations 452m £FY2015 revenue | c. 640m USD 145 Providing HR & Payroll services in 8 HCM platforms which NGA can deliver HR services on 25+ 1 out of 5 of Fortune 500 companies countries languages supported in our HR service centers UK SMB <500 employees 4 key market segments UK Large & Mid-Market >500 employees ANZ Large & Mid-Market >200 employees Enterprise >5,000 employees HR BPO & BPaaS clients 1969 In the business of HR & payroll since
  4. 4. NGA Human Resources confidential. All rights reserved. Let’s Make HR Work Better We combine deep process expertise in HR & payroll with a strong track record across multiple HR systems & platforms. You’ll be in full control of data and have visibility across HR & payroll through integration, automation and analytics. You’ll have ensured compliance, streamlined HR processes and minimized administrative burden. We work in close partnership with you, wherever you are, building on local expertise and global presence. Control and understand your HR & payroll data Master compliance locally & globally Best-in-class cost of ownership We help you solve your business challenges through HR & payroll. Implement and maintain HR & payroll platforms Managed Payroll Services Employee-centric HR Services Your business drivers will be fully achieved by NGA’s HR & payroll services. H R t r a n s f o r m a t I o n
  5. 5. NGA Human Resources confidential. All rights reserved. NGA Global Service Delivery Buenos Aires [S] St. John’s [L] Jacksonville [P] Dalian [S] Granada [S] Hyderabad [S] Kochi [S] Manila [S] Birmingham [P] NGA has 30+ service delivery points, including 7 Strategic Service Delivery Centers, enabling HR & Payroll services in 145+ countries, supporting more than 25 spoken languages and any currency. Sydney [P] Katowice [S] Kuala Lumpur [L] Aix [L] local NGA office | [S] Strategic Delivery Center | [P] Premium Delivery Center | [L] Local Delivery Points Sao Paulo [L] 50+ offices 7 strategic centers 3 premium centers 30+ delivery points Global Service Delivery Network
  6. 6. NGA Human Resources confidential. All rights reserved. 6 What the Industry Is Saying 2016 SAP Application Development Partner of the Year Finalist 2015, 2016 Top 10 Outsourcing Service Provider Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance award for NGA’s work with Solvay “Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013, 2014, 2015 “A Leader in Payroll BPO” Leadership position in the Payroll BPO Services Magic Quadrant, 2012-2015 “Market Leader” Multi-Country Payroll Outsourcing & Multi- Process HR Outsourcing, 2012, 2015, 2016 “Leading the HRO Winners’ Circle” HfS Blueprint Report, 2014 SuccessFactors Services Winners’ Circle HfS Blueprint Report, 2016
  7. 7. NGA Human Resources confidential. All rights reserved. 7 Global Payroll Clients www.ngahr.com/customers
  8. 8. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 8 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange myHRW Case Management Why NGA?
  9. 9. NGA Human Resources confidential. All rights reserved. What is Payroll? 9 Payroll (/’pāˌrōl/Noun): Full end-to-end payroll process involves tracking time and attendance information, collecting employee and pay data, processing regular and off-cycle payroll, reconciling and distributing payments, conducting quarter and year processing, and managing service delivery. Payroll is the most critical of all core HR processes and directly interacts with every other HR process, establishing a foundation layer for HR data. Employee data Administer core HR transactions in relation to payroll: new hires, leaves, personal data changes, etc. Time & Attendance Register time entry, corrections, review and approval PTO, scheduling, analytical reporting, etc. Payroll Administration Manage input administration, regular payroll processing cycle, off-cycle payroll processing, check distribution, garnishments, taxes, post payroll processing, etc. Self-Service Support time entry, time approval, policy review, reporting, payslips view, etc.
  10. 10. NGA Human Resources confidential. All rights reserved. Key Trends & Opportunities in Payroll 10 “Organizations have been focussing on soft issues while ignoring the potential efficiency gains in payroll, in view of compliance, reporting and analytics.” Globalization Service delivery improvement Changing compliance regulations Ageing technology Manage risk Constantly changing business environments with acquisitions, mergers, re-organizations, mobile workforce etc. Take payroll seriously and adhere to SLAs, monitor KPIs, improve accuracy & efficiency, develop effective sourcing model, standardize policies & processes, etc. Stay up to date with tax laws, union requirements and corporate governance compliance Minimal automation & standardization, limited reporting capabilities, lack of integration, dispersed payroll network, out of compliance, etc. Employee over payment, unemployment claims, government and 3rd party overpayments, fines, being out of compliance, lack of data protection, etc. Unify payroll and HR data Search for efficiencies Engage with experts Use technology IT to enable HR Build a controls framework
  11. 11. NGA Human Resources confidential. All rights reserved. Key Challenges for Payroll 23% 18% 8% 5% 4% 4% 3% 35% Country-specific requirements • Frequent updates to national laws • Varying Data Privacy laws • Legislation in local language • Regional languages, currencies & time zones • Audits & Remediation • Physical interactions required in some countries Legislative Compliance • Need to be abreast of tax obligations • Pay and work rules • Internal policies & international payroll regulations • Ensuring employee confidentiality Standardized Payroll Process • Pay frequencies and payment methods • Approvals and exception handling • Define global payroll reporting needs, harmonize, create transparency Right Global Payroll Talent & Resources Consolidated Management Reporting Regional Capability – big head vs. small tail Consistent Remuneration & Benefits Manage Mobile Workforce Which Payroll Challenges Do Global Organizations Worry About most?
  12. 12. NGA Human Resources confidential. All rights reserved. 5 Elements Making Up Payroll Complexity 12 • Tax schedule per population • Frequency of legal changes • Garnishments handling • Number of populations (blue collar/white collar/mixed) • Retro- calculations • Complexity caused by labor agreements on company level, national level, industry level, … • Power of unions in negotiating labor agreements • Post payroll tax administration in local language • Rapidly changing tax laws • Different approaches per population, geography and salary schedule • Depth and width of tax reporting • Health Care reform application • Tax-related handling of employee benefits • Global difference in benefits appreciation • Compliance with changing benefits regulation • Legacy labor agreements • Case by case organizational decisions conform union agreements Gross-to-net calculation & legal updates Union involvement & CLAs* Taxes & Garnishments Employee Benefits Local & industry- specific regulations *CLA: Collective Labor Agreement
  13. 13. NGA Human Resources confidential. All rights reserved. NGA Research: Global Payroll Complexity Index 13
  14. 14. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 14 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange myHRW Case Management Why NGA?
  15. 15. NGA Human Resources confidential. All rights reserved. NGA Global Payroll “NGA Global Payroll is an end-to-end payroll outsourcing solution for multi-country workforces, combining in-country payroll expertise with market-leading HR technology and consolidated reporting.” 15 • Run your payroll in more than 145 countries through NGA’s payroll network • Outsource your payroll processing to NGA, so you can focus on strategic HR matters. • Easily connect NGA’s payroll network with one of the certified global HRIS platforms • Manage your HR & payroll data centrally and easily access global payroll reports thanks to the Payroll Exchange • Communication with NGA SMEs through the integrated case management tool
  16. 16. NGA Human Resources confidential. All rights reserved. 16 NGA Global Payroll Components Document & Knowledge Management Organizational and global employee master data Global pay results & pay slip Global data localized + time & country payroll specific data Payroll Calendar, Results and Legal Reporting World-Class Service Center Management NGA HR Portal | myHRW Certified HRIS connectors & packaged integration Payroll in 145+ countries Enterprise & Employee Store Client benefits • Improved productivity & employee & NGA SME collaboration through integrated case management • Improved data quality through a single central repository, providing in-depth insight in global payroll and workforce data • Clear oversight of people costs, turnover, regional differences through analytics • Certified in-country payroll experts ensuring legal compliance at every level • 100% employee access, uniform employee experience Payroll Exchange Management and monitoring of integration, data and payroll services NGA Payroll Engines | 3rd party software (operated by NGA) | 3rd party service partners
  17. 17. NGA Human Resources confidential. All rights reserved. NGA Global Payroll Coverage • 145+ countries • 80 countries on payroll platforms run by NGA • 90% of client populations directly managed from NGA service centers • Small country populations supported through NGA partner network
  18. 18. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 18 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange myHRW Case Management Why NGA?
  19. 19. NGA Human Resources confidential. All rights reserved. Standard HR & Payroll Service Packages Payroll Data Entry Voice support NGA Client Client Client HR data entry NGA Client Client Client Payroll data entry NGA NGA Client Client Post-payroll NGA NGA NGA Client Payroll processing NGA NGA NGA NGA Payroll engine NGA NGA NGA NGA Service Center & Expert Support, HR Processing, Data Entry Expert (SME) Support, Complex Payroll Processing, Corrective Data Entry Payroll Calculation, Application Maintenance & Hosting Comprehensive Payroll & HR Services Managed Payroll & Data Services Managed Payroll Services Payroll Processing Services BPO BPO BPO
  20. 20. NGA Human Resources confidential. All rights reserved. 20 Payroll Processing Services System support • System Hosting • System Maintenance incl DR/BCP • Licenses • Application Maintenance and Updates • Application of Legal Changes • Administer in/out bound Interfaces • Technical Support HR Administration • Self Service Data Entry • Corrective Data Entry • Employee Contact and Enquiry Handling (eg voice) Payroll Management • Corrective Payroll Data Entry • Payroll Schedule • Payroll Calculation Execution • Create Pay & Accounting Files • Exception processing • Payroll Validation • Approve Payment • Bank transfers • Payroll Reporting incl tax and social security • Legal Reporting • Remittance Payments • Create Year End Statement Files • Compliance reporting • SME Payroll Support System support • Desktop Maintenance (GUI Deployment) • Communication / Network Retained by Client Handled by NGA HR HR Administration • Self Service Data Entry • Corrective Data Entry • Employee Contact and Enquiry Handling (eg voice) Payroll Management • Corrective Payroll Data Entry • Payroll Schedule • Payroll Calculation Execution • Create Pay & Accounting Files • Exception processing • Payroll Validation • Approve Payment • Bank transfers • Payroll Reporting incl tax and social security • Legal Reporting • Remittance Payments • Create Year End Statement Files • Compliance reporting • SME Payroll Support
  21. 21. NGA Human Resources confidential. All rights reserved. 21 Managed Payroll Services System support • System Hosting • System Maintenance incl DR/BCP • Licenses • Application Maintenance and Updates • Application of Legal Changes • Administer in/out bound Interfaces • Technical Support HR Administration • Self Service Data Entry • Corrective Data Entry • Employee Contact and Enquiry Handling (eg voice) Payroll Management • Corrective Payroll Data Entry • Payroll Schedule • Payroll Calculation Execution • Create Pay & Accounting Files • Exception processing • Payroll Validation • Approve Payment • Bank transfers • Payroll Reporting incl tax and social security • Legal Reporting • Remittance Payments • Create Year End Statement Files • Compliance reporting • SME Payroll Support System support • Desktop Maintenance (GUI Deployment) • Communication / Network Retained by Client Handled by NGA HR HR Administration • Self Service Data Entry • Corrective Data Entry • Employee Contact and Enquiry Handling (eg voice) Payroll Management • Corrective Payroll Data Entry • Payroll Schedule • Payroll Calculation Execution • Create Pay & Accounting Files • Exception processing • Payroll Validation • Approve Payment • Bank transfers • Payroll Reporting incl tax and social security • Legal Reporting • Remittance Payments • Create Year End Statement Files • Compliance reporting • SME Payroll Support
  22. 22. NGA Human Resources confidential. All rights reserved. 22 Comprehensive HR & Payroll Services System support • System Hosting • System Maintenance incl DR/BCP • Licenses • Application Maintenance and Updates • Application of Legal Changes • Administer in/out bound Interfaces • Technical Support HR Administration • Self Service Data Entry • Corrective Data Entry • Employee Contact and Enquiry Handling (eg voice) Payroll Management • Corrective Payroll Data Entry • Payroll Schedule • Payroll Calculation Execution • Create Pay & Accounting Files • Exception processing • Payroll Validation • Approve Payment • Bank transfers • Payroll Reporting incl tax and social security • Legal Reporting • Remittance Payments • Create Year End Statement Files • Compliance reporting • SME Payroll Support System support • Desktop Maintenance (GUI Deployment) • Communication / Network Retained by Client Handled by NGA HR HR Administration • Self Service Data Entry • Corrective Data Entry • Employee Contact and Enquiry Handling (eg voice) Payroll Management : • Corrective Payroll Data Entry • Payroll Schedule • Payroll Calculation Execution • Create Pay & Accounting Files • Exception processing • Payroll Validation • Approve Payment • Bank transfers • Payroll Reporting incl tax and social security • Legal Reporting • Remittance Payments • Create Year End Statement Files • Compliance reporting • SME Payroll Support
  23. 23. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 23 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange myHRW Case Management Why NGA?
  24. 24. NGA Human Resources confidential. All rights reserved. Payroll Exchange Connects, Completes, Controls 24 “Payroll Exchange is at the heart of NGA’s Global Payroll offering. It enables organizations to seamlessly connect NGA’s payroll delivery capabilities in more than 145 countries to best-of breed HR systems, in order to benefit from globally compliant payroll outsourcing services.” Payroll control • Secure timeliness of your data • Gives detailed insights on each payroll your are running around the globe • Central repository for all local legal payroll reports and files End-to-end integration • Connects your HR platform to NGA’s global payroll • Handles any additional data flow into your payroll (e.g. Time) • Feeds back information into your HR platform like online pay-slip Complete your data • Manages completeness of your payroll data on top of existing HR data • Supports client or NGA run HR Shared Service Centers • Fully localized for all 145 NGA payroll countries Global oversight • Deep insights on payroll related output from all your countries in one go • Extract possibilities to feed your reporting tools with your payroll data
  25. 25. NGA Human Resources confidential. All rights reserved. Payroll Exchange Components 25 Certified Packaged Integration to certified best-of-breed HRIS Access to a certified payroll network in over 145 countries Rich set of payroll optimization and Service Center Management tools + + Unified payroll service across the globe • Innovation: Certified Packaged Integration co-engineered with SaaS providers • Capture all global HR data within SaaS HCM • Structure pay groups to match the payroll solution’s requirements • Define earnings & deductions, pay periods, time data, benefits & allowances to match your required structure • Trigger automatic updates in payroll originated by a transaction (e.g. hire, change in personal data, modify payment, etc.)
  26. 26. NGA Human Resources confidential. All rights reserved. Creating a Uniform HR & Payroll Experience • Globally standardized and aligned HR processes (based on service catalog) • Single user interface providing the right access to each role • Centralized local payroll data for all countries a company operates in 26 Starts working at the company Enters the new hire and its personal data in the HRIS Validates the new hire and adds payroll relevant data in the local payroll system or the Payroll Exchange Can see local payroll information in the Payroll Exchange Run payroll, pay employee, perform legal and statutory reporting, finance booking… in the local payroll system Can view payroll relevant documents like pay slips and tax documents in the Payroll Exchange Example – Managing the hiring process: Employee HR Admin Payroll Admin HR Admin Employee
  27. 27. NGA Human Resources confidential. All rights reserved. 27 Improving the Employee Experience 1. A globally connected HR IT landscape Seamlessly connect NGA’s payroll network to one of the certified global HRIS, and have a coherent and global access to payroll transactions and HR data in more than 145 countries 2. Integrated case management myHRW manages, documents and reports on your interactions with NGA experts 3. Embedded document management Easily manage HR & payroll documents with integrated document storage and management 4. Identity Management Rapidly access HR & payroll data related to your role within the company. In addition, a user only needs to log in once to gain access to HR data across all HR systems (optional). Payroll Exchange consists of 4 integrated HR services, all designed to improve the employee experience. Payroll Exchange Connected HR IT landscape Document Management Identity Management Case Management
  28. 28. NGA Human Resources confidential. All rights reserved. Global Oversight Meets Local Insight 28
  29. 29. NGA Human Resources confidential. All rights reserved. Global Oversight Meets Local Insight 29
  30. 30. NGA Human Resources confidential. All rights reserved. Run Global Payroll on the Go 30 Mobile dashboard & payroll event monitoring Mobile calendar Anytime access, real-time trans- actions & instant analytics
  31. 31. NGA Human Resources confidential. All rights reserved. Run Global Payroll on the Go 31 Mobile Payslip for employeesMobile employees
  32. 32. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 32 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange myHRW Case Management Why NGA?
  33. 33. NGA Human Resources confidential. All rights reserved. 33 myHRW: Integrated Case Management Designed to help our shared service center agents service more employees, myHRW combines case management, knowledge management, on-line reference guides, document management and Ask HR to enable NGA to seamlessly manage, document and report on all employees’ interactions with NGA experts, centralized into one globally accessible web-based solution. Features & Benefits • SaaS solution designed for scalability, speedy setup and affordable cost • Highly configurable and easy to integrate with any HRIS system • Integration with a wide range of IP telephony systems • Flexible framework allowing for easy yet secure integration and event-driven routing rules through incoming email, fax, imaging and workflow • Powerful reporting and dashboard module • Centralized storage and complete history of all communications with past and current employees
  34. 34. NGA Human Resources confidential. All rights reserved. myHRW: Integrated Case Management
  35. 35. NGA Human Resources confidential. All rights reserved. myHRW: a complete toolkit for service success Deliver outstanding HR services to improve employee satisfaction Drive efficiency through an intuitive navigation and an effective HR process-aligned unified agent experience interface Improve communication and facilitate collaboration across agents and service delivery teams Deliver client, service center and agent aligned service insight, metrics, reporting and analytics Enable enhanced service delivery through advanced search across structured and unstructured data Provide just-in-time service supporting intelligence for your employee interactions Support and enable multi-channel HR services including web, collaboration technologies Facilitate service interaction and status for your employees anytime, anywhere and on any device
  36. 36. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 36 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange myHRW Case Management Why NGA?
  37. 37. NGA Human Resources confidential. All rights reserved. One - the magic number of NGA Global Payroll Contract No more administrative hassle to discuss conditions and SLA on local level. NGA has uniform agreements with in-country experts Invoice You will receive one global invoice for paying your multinational workforce instead of dealing with local accounting issues Contact person Centralized management to steer your payroll globally and to streamline the delivery Statement of Service (SoS) Standardized and uniform services across the different countries represented into a single Service Level Agreement Standardized processes Globally defined interface and way of working, based on best practice HR service catalog 37
  38. 38. NGA Human Resources confidential. All rights reserved. 38 Why NGA? We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services. In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization. Making HR Work — Better
  39. 39. ThankYou 39 www.ngahr.com/payroll

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