American Payroll Association - Fall forum 2013 - Global Payroll: Making Offshore Decisions
 

American Payroll Association - Fall forum 2013 - Global Payroll: Making Offshore Decisions

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Global Payroll - Making Off-Shore Decisions . In today’s competitive market the decision to offshore is no longer simply an alternative, but its mandatory in order to sustain a competitive ...

Global Payroll - Making Off-Shore Decisions . In today’s competitive market the decision to offshore is no longer simply an alternative, but its mandatory in order to sustain a competitive advantage. Don’t expect off-shoring to fix your problems if you aren’t willing to let go and allow the process to be optimized.

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American Payroll Association - Fall forum 2013 - Global Payroll: Making Offshore Decisions American Payroll Association - Fall forum 2013 - Global Payroll: Making Offshore Decisions Presentation Transcript

  • Fall Forum 1
  • Global Payroll Making Off-Shore Decisions Ginny Elkins, CPP NorthgateArinso North American Payroll COE Director
  • About the market In today’s competitive market the decision to offshore is no longer simply an alternative, but its mandatory in order to sustain a competitive advantage. 3
  • Historical Outsourcing Top Ranking Counties for Outsourcing 2003 – 10 years ago 2013 - Today India India Malaysia China Czech Republic Malaysia Hungary Thailand China Brazil 4
  • Agenda  Staffing and Training • Evaluating Current Processes • Development & Managing  Culture Considerations • Compatibility • Risks vs. Value • Financial impacts 5
  • Agenda  Governance • Locally and Globally • Process Governance  Communication  Long-term Sustainability 6
  • Staffing & Training 7
  • Staffing & Training 8
  • Staffing & Training 9
  • Culture Considerations One size does not fit all . . . Globalization must be balanced locally 10
  • Culture Considerations Compatibility  Language  Fluency in English or primary language of the business  Ethnic Linkage  Ability to accept counterparts culture  Attitude regarding acceptance  Educational Capacity  Acceptance and ability to achieve required educational requirements 11
  • Cultural Considerations 12
  • Cultural Considerations 13
  • Governance Regiona l Local Global 14
  • Governance 15
  • Governance Performance Management Service Level Calculations Problem Management Root Cause Analysis Business Continuity Access & Security Financial Management Invoice Management Dispute Notices Budgets and Forecasts Credits and Earnback tracking Reviews & Monitoring Contract Administration Change Procedures Dispute Resolution Data Protection Regulatory Compliance Contract Adherence Relationship Management Management Reporting Customer Satisfaction Advisory and Consultative Service Level Reviews Strategy & Planning 16
  • Governance  Basic Principles • Partnership and Trust • Win-Win Relationship • Well Defined Governance Structure • Single Point of Contact • Stakeholder Involvement 17
  • Governance  Process Governance promotes clear and open lines of communication between on and off-shore teams • Oversight and Guidance  Interpretation and application of new regs to ensure consistent and accurate delivery 18
  • Governance • Structure  Advisory Team – meets regularly, reviews new regs and process proposals, jointly interprets and documents justifications for proposals, updates procedures  Review Board – Prioritization and leadership to the Advisory Team, final approval on suggested changes 19
  • Communications 20
  • Long Term Sustainability 21
  • Don’t expect off-shoring to fix your problems if you aren’t willing to let go and allow the process to be changed. 22
  • Thank you Please complete your evaluation 23