0
Fall Forum

1
Global Payroll
Making Off-Shore
Decisions
Ginny Elkins, CPP
NorthgateArinso
North American Payroll COE Director
About the market
In today’s competitive market the decision
to offshore is no longer simply an
alternative, but its mandat...
Historical
Outsourcing
Top Ranking Counties for Outsourcing
2003 – 10 years ago

2013 - Today

India

India

Malaysia

Chi...
Agenda
 Staffing and Training
• Evaluating Current Processes
• Development & Managing

 Culture Considerations
• Compati...
Agenda
 Governance
• Locally and Globally
• Process Governance

 Communication
 Long-term Sustainability
6
Staffing & Training

7
Staffing & Training

8
Staffing & Training

9
Culture
Considerations
One size does not fit all . . .
Globalization must be balanced locally

10
Culture
Considerations
Compatibility
 Language
 Fluency in English or primary language of the
business

 Ethnic Linkage...
Cultural
Considerations

12
Cultural
Considerations

13
Governance
Regiona
l

Local
Global

14
Governance

15
Governance
Performance
Management
Service Level
Calculations
Problem
Management
Root Cause
Analysis
Business
Continuity
Ac...
Governance
 Basic Principles
• Partnership and Trust
• Win-Win Relationship
• Well Defined Governance Structure
• Single ...
Governance
 Process Governance promotes clear and
open lines of communication between on
and off-shore teams
• Oversight ...
Governance
• Structure
 Advisory Team – meets regularly, reviews
new regs and process proposals, jointly
interprets and d...
Communications

20
Long Term
Sustainability

21
Don’t expect off-shoring to fix your
problems if you aren’t willing to let go
and allow the process to be changed.

22
Thank you
Please complete your
evaluation

23
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American Payroll Association - Fall forum 2013 - Global Payroll: Making Offshore Decisions

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Global Payroll - Making Off-Shore Decisions . In today’s competitive market the decision to offshore is no longer simply an alternative, but its mandatory in order to sustain a competitive advantage. Don’t expect off-shoring to fix your problems if you aren’t willing to let go and allow the process to be optimized.

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Transcript of "American Payroll Association - Fall forum 2013 - Global Payroll: Making Offshore Decisions"

  1. 1. Fall Forum 1
  2. 2. Global Payroll Making Off-Shore Decisions Ginny Elkins, CPP NorthgateArinso North American Payroll COE Director
  3. 3. About the market In today’s competitive market the decision to offshore is no longer simply an alternative, but its mandatory in order to sustain a competitive advantage. 3
  4. 4. Historical Outsourcing Top Ranking Counties for Outsourcing 2003 – 10 years ago 2013 - Today India India Malaysia China Czech Republic Malaysia Hungary Thailand China Brazil 4
  5. 5. Agenda  Staffing and Training • Evaluating Current Processes • Development & Managing  Culture Considerations • Compatibility • Risks vs. Value • Financial impacts 5
  6. 6. Agenda  Governance • Locally and Globally • Process Governance  Communication  Long-term Sustainability 6
  7. 7. Staffing & Training 7
  8. 8. Staffing & Training 8
  9. 9. Staffing & Training 9
  10. 10. Culture Considerations One size does not fit all . . . Globalization must be balanced locally 10
  11. 11. Culture Considerations Compatibility  Language  Fluency in English or primary language of the business  Ethnic Linkage  Ability to accept counterparts culture  Attitude regarding acceptance  Educational Capacity  Acceptance and ability to achieve required educational requirements 11
  12. 12. Cultural Considerations 12
  13. 13. Cultural Considerations 13
  14. 14. Governance Regiona l Local Global 14
  15. 15. Governance 15
  16. 16. Governance Performance Management Service Level Calculations Problem Management Root Cause Analysis Business Continuity Access & Security Financial Management Invoice Management Dispute Notices Budgets and Forecasts Credits and Earnback tracking Reviews & Monitoring Contract Administration Change Procedures Dispute Resolution Data Protection Regulatory Compliance Contract Adherence Relationship Management Management Reporting Customer Satisfaction Advisory and Consultative Service Level Reviews Strategy & Planning 16
  17. 17. Governance  Basic Principles • Partnership and Trust • Win-Win Relationship • Well Defined Governance Structure • Single Point of Contact • Stakeholder Involvement 17
  18. 18. Governance  Process Governance promotes clear and open lines of communication between on and off-shore teams • Oversight and Guidance  Interpretation and application of new regs to ensure consistent and accurate delivery 18
  19. 19. Governance • Structure  Advisory Team – meets regularly, reviews new regs and process proposals, jointly interprets and documents justifications for proposals, updates procedures  Review Board – Prioritization and leadership to the Advisory Team, final approval on suggested changes 19
  20. 20. Communications 20
  21. 21. Long Term Sustainability 21
  22. 22. Don’t expect off-shoring to fix your problems if you aren’t willing to let go and allow the process to be changed. 22
  23. 23. Thank you Please complete your evaluation 23
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