As Information Technology cannot longer be considered as an isolated business function within the enterprise, Business-IT alignment is crucial for both identifying the appropriate requirements for IT systems and discovering new business opportunities that can be realized by IT. Nowadays, this alignment is realized by developing software applications in relation to the corresponding processes within organizations. As not all processes evenly contribute to the realisation of business goals, alignment should be realized between these layers of the business architecture to ensure that IT investments yield sufficient value. To tackle this problem, we propose a method that aligns goals via business models with the processes within the organization. The alignment is based on the creation of a heat map, which combines the use of prioritization for top-down alignment, with KPI’s to close the loop bottom-up. This method is based on academic principles but is kept lightweight and flexible, which can help organizations to make a range of decisions: identifying which process steps support important business goals and whether they should be improved, determining which processes are possible candidates for outsourcing as they are not crucial within the organization, comparing the cost-effectiveness of processes in realizing business goals, and supporting performance-based evaluations.
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