Service Transformation
Challenge Panel
Ruby Casey-Knight, Public Services Manager
NCVO
Service Transformation Challenge Panel
• Independent panel launched by Chief Secretary to
Treasury and Secretary of State ...
Panel membership
• Derek Myers, Board Member, Public Health England
• Pat Ritchie, Chief Executive, Newcastle City Council...
Public Service Transformation Network
• Secretariat to the Panel
• Announced by Chancellor in 2013 Budget
• Multi-agency n...
PSTN Providers Group
• Asked to feed in a provider perspective to the Service Transformation
Challenge Panel call for evid...
Challenge Panel call for evidence
• Co-production and service re-design
• Leadership
• Organisational culture and workforc...
NCVO involvement
• Submission to call for evidence
• PSTN Providers Group - meeting with Panel
representatives
• Panel rep...
NCVO submission to call for evidence
• Co-production and service redesign
• New delivery models
• Manifesto engagement, me...
Public services: member views
Challenges…
• Service cuts have affected most vulnerable
• Focus on price rather than qualit...
Thank you
Please get in touch
Ruby.casey-knight@ncvo.org.uk
@RubyCaseyKnight
See NCVO blogs and PSDN bulletin for latest n...
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Service Transformation Challenge Panel

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This presentation was given by Ruby Casey-Knight (NCVO Public Services manager).

For more resources on public service delivery visit http://www.ncvo.org.uk/practical-support/public-services

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Service Transformation Challenge Panel

  1. 1. Service Transformation Challenge Panel Ruby Casey-Knight, Public Services Manager NCVO
  2. 2. Service Transformation Challenge Panel • Independent panel launched by Chief Secretary to Treasury and Secretary of State for Communities and Local Government in April • Asked to advise on local and national interventions to increase pace and scale of service transformation • Due to report to government in autumn
  3. 3. Panel membership • Derek Myers, Board Member, Public Health England • Pat Ritchie, Chief Executive, Newcastle City Council • Jonathan Flowers, Market Director of local government, Capita • Helen Goulden, Executive Director, Nesta Innovation Lab • Ann Limb, Chair, South East Midlands Local Enterprise Partnership • Mark Lloyd, Chief Executive, Cambridgeshire County Council • Tony Lloyd, Police and Crime Commissioner for Greater Manchester • Nick Markham, Board Member, Department for Communities and Local Government • Paul Scriven, Managing Partner, Scriven Consulting • Professor John Young, Head of the Academic Unit of Elderly Care and Rehabilitation, Leeds Institute of Health Sciences
  4. 4. Public Service Transformation Network • Secretariat to the Panel • Announced by Chancellor in 2013 Budget • Multi-agency network to drive public service transformation • Shares learning from supported areas • 4 Whole Place Community Budget pilots - 2012 • 9 new areas announced – 2013
  5. 5. PSTN Providers Group • Asked to feed in a provider perspective to the Service Transformation Challenge Panel call for evidence • Established in May 2014 to recognise the role of providers in service transformation • Membership represents providers across the private, public, social enterprise, mutual and voluntary sectors: • Association of Chief Executives of Voluntary Organisations • British Chambers of Commerce • Business Services Association • Confederation of British Industry • Local Government Association • National Council for Voluntary Organisations • Social Enterprise UK
  6. 6. Challenge Panel call for evidence • Co-production and service re-design • Leadership • Organisational culture and workforce • New delivery models • Financial accountability and flexibility • Information sharing • Closes on 10 July
  7. 7. NCVO involvement • Submission to call for evidence • PSTN Providers Group - meeting with Panel representatives • Panel report and government response
  8. 8. NCVO submission to call for evidence • Co-production and service redesign • New delivery models • Manifesto engagement, member case studies, advisory group, PSDN bulletin
  9. 9. Public services: member views Challenges… • Service cuts have affected most vulnerable • Focus on price rather than quality of public services • Lack of pre-procurement dialogue and understanding • Poorly designed or inflexible service specifications • Contracts getting larger/more generic/using PBR • Disproportionate bidding requirements • Lack of time/support for consortia-building Opportunities… • Co-design of services • Reducing demand through early intervention • Training and guidance for commissioners • Harnessing potential of Social Value Act • VCS knowledge of people’s needs and priorities and experience of creatively designing and delivering services that reflect needs • Market management that ensures diversity of providers • More than provision – transformative potential of users and communities
  10. 10. Thank you Please get in touch Ruby.casey-knight@ncvo.org.uk @RubyCaseyKnight See NCVO blogs and PSDN bulletin for latest news and views Join NCVO: ncvo.org.uk/about-us/join-ncvo

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