Innovative public services in action (NCVO Annual Conference 2012)

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More presentations from the NCVO Annual conference: http://www.ncvo-vol.org.uk/networking-discussions/blogs/20591

Oliver Reichardt, Head of Public Services and Partnerships, NCVO
Sam Hopley, Chief Executive, Holy Cross Centre Trust (HCCT) and Timebanking
Richard Raynes, Director of Operations, Sportinspired
Jiselle Steele, Regional Team Manager, somewhereto_
Jennifer Fear, Chief Executive, Step Forward

How do other communities provide public services? See how some organisations are delivering public services differently to build stronger communities and meet local needs. Discuss the challenges of providing public services with people who have innovated successfully. You will have the opportunity to ask questions, learn from other frontline providers and develop solutions to your most fundamental community problems.

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  • Sample workshop
  • So there I was, in the back garden of a young person’s mental health secure home, being outdone at press-ups by a badly overweight 16 year old. Joe had been diagnosed with Bi-Polar and sectioned under the Mental Health Act after being considered a danger to the public, and his mum had asked me to try and motivate him to pull himself together.I knew Joe as someone with a temper, but definitely capable of controlling it with the right motivation, andif there was one thing that could have Joe get out of the mental health home, it was the chance to play rugby again for his beloved Shoreditch Sharks.So I helped Joe with a fitness regime, and with the prospect of playing for the Sharks again, a few weeks later Joe was given the all clear and he left.
  • Provide an overview of our business – 40 secs (40)Hi, I’m Rich (this is me), and that’s Pete, and we’re founders of SportInspired and pioneers of the Community Games. Joe was one of many success stories I experienced after starting and then running for 5 years a kids rugby club in Hackney. I became passionate about the difference local community sport can make. So in 2007 we ran our first CG to introduce local kids to local sports In 2008 we re-invented the Community Games as a volunteering service for business
  • Provide an overview of our business – 20 secs (20)We’re a social enterprise that builds healthier and happier communitiesThrough Community Games we bring together sport and business.These help kids and adults connect to their local community, and find local sports they enjoy
  • Explain our business model (60 secs)- fun, local, multi-sport festivals where hundreds of local school children are introduced to and compete in at least 8 different sports (including at least one disability sport);- the sports are coached by local sports clubs and providers who take part to recruit new members and increase their profile;- the Games are delivered in partnership by local young leaders and business volunteers; and they are free for all participants, because we provide them as a service to our business partners - volunteering, team-building or brand-building - 2 models: disabled and non-disabled
  • Illustrate our social impact (10 secs)You heard before how being part of his local rugby club helped transform Joe’s life. This gives you an idea of the problems suffered in an area where we typically hold a CG
  • Illustrate our social impact (10 secs)
  • Illustrate our social impact (10 secs)
  • Illustrate our social impact (10 secs)
  • 20 secs
  • Illustrate our business impact (10 secs)
  • Now I’m going to talk about the amazing impact that employees have made as volunteers.
  • Innovative public services in action (NCVO Annual Conference 2012)

    1. 1. Innovative public services in action•Sam Hopley, Chief Executive, Timebanking UK•Jiselle Steele, Regional Team Manager, Livity•Richard Raynes, Founder and Director of Operations,SportInspired•Jennifer Fear, Chief Executive, Step Forward
    2. 2. Holy Cross Centre Trust NCVO Conference 2012 Sam Hopley CEO www.hcct.org.uk
    3. 3. 1200 11 1 www.hcct.org.uk
    4. 4. Open Public Services Public ServicesBusiness Community Removed from opportunity till ‘better’ www.hcct.org.uk
    5. 5. Staff CO-PRODUCED LEARNING HUB TIMEBANK Service Micro Service People Users Incubator Resource Stuff-resource Training CentreNeighbours Support Friendship Network The Market Place Micro- Happier Better Better care people services skills business www.hcct.org.uk
    6. 6. Key Questions• Who’s the customer• Break the silos• Learning is for all www.hcct.org.uk
    7. 7. Building healthier, happier communities through the power of sport www.sportinspired.org
    8. 8. Building healthier, happier communities through the power of sport www.sportinspired.org
    9. 9. The founders Rich Raynes Pete Thomond Building healthier, happier communities through the power of sport www.sportinspired.org
    10. 10. What is SportInspired?A social enterprise dedicated to using the power of sport andbusiness to build happier, healthier, more connected communities. “By bringing together the power of sport and the positive influence of business........” “........we inspire people to connect to their local communities and find a sport they love” Building healthier, happier communities through the power of sport www.sportinspired.org
    11. 11. Our business model: A sustainable model delivering healthier, happier local communities Hundreds of local school children Dozens of local teenagers participate participate as Competitors as Young Leaders at least 8 sports at each Games, Sports run by local sports VENUE: incl at least 1 disability sport clubs & providers to: > school field Teachers from their > attract new members > leisure centre schools support the > build their clubs > park Competitors Businesses provide cash & volunteers to run the Games through CSR, HR & Marketing budgets Volunteer roles: Team Leader; Mentor; Scorer; Assistant Sports Coach; Assistant Event Director SportInspired Team: Design and plan Community Games, Event Directors set up and decommission the venue and ensure the entire event runs to plan. Building healthier, happier communities through the power of sport www.sportinspired.org
    12. 12. We deliver significant social impactOur core areas of social impact are: • helping to increase physical activity levels • helping to increase employability • improving relationships with learning Building healthier, happier communities through the power of sport www.sportinspired.org
    13. 13. We deliver significant social impactA typical location of a Community Games suffers common problems:• isolation • lack of youth leadership opportunities• low aspiration • bad attitude/relationship with learning• low employability • low activity levels / unhealthy lives /• low community engagement obesity• high crime rates • barriers between:• lack of adult role models  young people in different post codes  young people & sport• high gang membership  people with & without disabilities• lack of co-ordinated youth action  young people & adults• low confidence/social development Building healthier, happier communities through the power of sport www.sportinspired.org
    14. 14. The Stats: Through taking part in aCommunity Games over 50% of.....• Sports Clubs/Providers attract new members and significantly improve their community profile• Schools attract sports clubs/providers to offer their sport at the school Building healthier, happier communities through the power of sport www.sportinspired.org
    15. 15. The Stats: Through taking part in a CommunityGames over 95% of Competitors..... • Compete in sports new to them • Willingly compete in all sports on offer • Improve key employability issues by working with adult volunteers (e.g. team work & communication) • Discover or rediscover at least one sport they want to continue Building healthier, happier communities through the power of sport www.sportinspired.org
    16. 16. The Stats: At a Community Games.....The average business volunteer rating is 9.1 out of 10The average competitor rating is 9.3 out of 10 Building healthier, happier communities through the power of sport www.sportinspired.org
    17. 17. Why businesses like Community Games• Businesses want real benefits – they use us to turn CSR rhetoric into a reality• Businesses use Community Games to solve HR and Marketing challenges too  increase brand profile 100 boosts staff morale/engagement 80 60 enhances internal and 40 external relationships 20 0 Past Present Near Term Longer term CSR/CI HR Marketing/Brand Building healthier, happier communities through the power of sport www.sportinspired.org
    18. 18. At a Community Games businesses gain because..... Volunteers report they get: • Enhanced confidence • Decision making • Sense of achievement • Communication • Leadership • Raised diversity awareness • Influencing skills • Challenged to adapt to unfamiliar environment • Managing people Building healthier, happier communities through the power of sport www.sportinspired.org
    19. 19. Community perspective of business volunteering So what exactly is it that your volunteers have helped to achieve in the community up until today? SportInspired with 2190 volunteers across 43 businesses have delivered: 41 Community Games, involving – 356 sports providers – 165 schools – 18,988 competitors – 1,199 young leaders Building healthier, happier communities through the power of sport www.sportinspired.org
    20. 20. Community perspective of business volunteering So what exactly is it that your volunteers will have helped to achieve in the community by the end of 2012? SportInspired with over 4800 volunteers across over 70 businesses will have delivered: 76 Community Games, involving – 600 sports providers – 400 schools – 26,000 competitors – 1,900 young leaders Building healthier, happier communities through the power of sport www.sportinspired.org
    21. 21. Questions

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