October 2010 Should I Remove a Social Media Post? Representing Wake County Online Using Social Media Should a post or comment be removed? Does the post contain?Review • Profane language or content Do Not Remove • Content that promotes discrimination Let post or comment • Sexual content (other than educational) stand • Commerce solicitations (ads) • Information that will compromise public safety or endorses illegal behavior yes • HIPAA protected information no Evaluate Is the comment related to the topic of the account?Evaluate yes no yes Is the comment or post Fix the Facts free of any copyrighted material? 1. Prepare response 2. Consult with PAO if needed. 3. Correct errors no 4. Notify your WebRemove Administrator and Remove Content Coordinator if 1. Remove post or Are there erroneous facts in comment immediately the post? yes content needs to be updated on the Web. 2. Document what you removed and why 3. Notify PAO, Web Rectify Administrator and no 1. Discuss with manager Content Coordinator. and obtain approval 2. Consult Response Is the post a result of a negative experience? yes Considerations 3. Resolve concern no Removal Considerations Be consistent – Only remove comments if it adheres to our guidelines for removal. Document – Document and record what your removed and why Respect viewpoints – Do not remove posts just because you disagree with their viewpoint. Benefits – Remove items that benefit the general public to do so.