Your SlideShare is downloading. ×
  • Like
Technical Services: Changing Workflows...Personnel Restructuring
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Technical Services: Changing Workflows...Personnel Restructuring

  • 686 views
Published

 

Published in Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
686
On SlideShare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
12
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. TECHNICAL SERVICES: CHANGING WORKFLOWS, CHANGING PROCESSES, PERSONNEL RESTRUCTURING…OH MYChristine Fischer, Head of Acquisitions, UNCGNCLA Biennial Conference10/6/2011 1
  • 2. OUR ENVIRONMENT University of North Carolina at Greensboro • Established 1891 • Doctoral-granting, research-intensive institution • Enrollment: 18,425 • Over 100 undergraduate, 61 masters and 26 doctoral programs 2
  • 3. THE UNIVERSITY LIBRARIES Include main library (Jackson Library) and a separate Music Library Affiliates: Multicultural Resource Center, Interior Architecture Library Current holdings 3.3 million items Access to 44,000 journals electronically 60 support staff and 34 librarians 3
  • 4. UNIVERSITY LIBRARIES:PLANNING FOR CHANGING NEEDS Respond to user needs and suggestions (various focus groups; LibQUAL 2008, spring 2012) Respond to the external environment in higher education, academic libraries, publishing, and the economy 4
  • 5. The ReviewProcessthroughout thelibraries 5
  • 6. Trends and Emerging Concepts Departmental [12/2010] job/task analysis [1/2011] SkillsDevelopment Performance[starting 8/2011] Management Plans [new work plans 9/2011] ClimateQUAL [10/2011] 6
  • 7. SUPERVISOR:RELAY WHAT YOU KNOW Be up front about what is coming or what you think might be coming Encourage staff to ask you or the administration about rumors Listen to staff concerns and ideas 7
  • 8. LIBRARY-WIDE REPURPOSING Two staff positions  Two staff positions moved to ERIT moved to SCUA 1. Digital projects 3. Special Collections 2. Support team 4. University Archives 8
  • 9. EFFECT ON ACQUISITIONS DEPARTMENT(WHICH INCLUDES SERIALS) FY2011 FY2012 9 staff 7 staff 1 librarian 1 librarian 2 positions reallocated to other departments 9
  • 10. STAFFING CHANGES Repurposed positions  Binding/Serials to University Archives  Gifts/Acquisitions to ERIT (Electronic Resources and Information Technology) Support Team 10
  • 11. THE PROCESS Staff reallocation - Stress on employee and colleagues - Sense of loss of control - Grief over loss of former role - Tension during transition + Opportunity to learn new skills + Sense of contributing to library goals + Chance to work with a variety of colleagues 11
  • 12. MANAGING THE CHANGES Provide support • Open communication & listening • Involving staff in the process • Setting clear goals • Training • Recognizing staff by showing that their work contribution is valued 12
  • 13. THE DEPARTMENT’S NEW STRUCTURE Reassigned key responsibilities and essential tasks (Career Banding) Provided training Informed all library employees of changes Updated departmental web pages Reevaluated procedures 13
  • 14. CONTRIBUTING FACTORBudget in FY2012 Collections budget reduced by $1MM Current collections budget $2.8MM Less material to purchase and receive (More reports to generate) 14
  • 15. …ANOTHER FACTOR Building renovation project • One staff member’s office won’t move until new SCUA space is available for use • All related moves on hold • Binding space • Receptionist’s office • Gift room • Book sale 15
  • 16. CHANGE IS ONGOING  Help staff manage in an environment of constant change  Volunteer or volunteered 16
  • 17. HOW TO DO MORE WITH THE SAME (ORFEWER) NUMBER OF PEOPLE Faith and confidence in your staff Willingness to troubleshoot and tweak workflows and procedures Lots of chances to have feedback Know when to move on with not much looking back 17
  • 18. CONTRIBUTING OUR SKILLS Ebooks / print serials to e-resources Patron driven acquisitions ILL purchase on demand DVDs (instructional and entertainment) Copy cataloging Lease plans – popular titles / audiobooks* 18
  • 19. NEW ROLES: GETTING IT JUST RIGHT  Keep the level of detail manageable so as not to overwhelm  Provide enough information or direction to offer context and allow for success  Getting it just right will vary from person to person – enough to have pride and ownership but not so much as to feel it can’t be accomplished 19
  • 20. WHAT SHOULD WE STOP DOING? Each department prepared list of activities to consider discontinuing Some activities were stopped immediately Selected activities up for further discussion • Gifts processing • Institutional repository tasks • Applying purchases to pooled fund codes rather than departmental (PDA, instructional films) 20
  • 21. MAKING IT A SUCCESS  Training  Developing integrated workflows  Resolving issues & troubleshooting  Improving efficiency  Ownership 21
  • 22. RESOURCESChimato, Mary Carmen. “How an Economic Crisis May Improve Your Management Skills: Strategies for Making It Through Uncertain Times.” College & Research Libraries News 70.6 (2009): 342-344.Morrissett, Linda A. “Library Staff Reallocation: A Humanistic Management Approach.” The Southeastern Librarian 44.1 (1994): 12-15.Taber, Anne Marie, and Mary Jane Conger. “Relevance Recognized: Value- added Cataloging for Departmental and Digital Collections.” Cataloging & Classification Quarterly 48.6/7 (2010): 585-601.Thanks to Mike Crumpton for the graphic describing the University Libraries review process. 22
  • 23. THANK YOU Christine Fischer cmfische@uncg.edu 23