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Teaching Paraprofessionals the "Techy" Side of the Library

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Presentation given by Rita Van Duinen from Central Carolina Community College and Mike Crumpton from UNCG.

Presentation given by Rita Van Duinen from Central Carolina Community College and Mike Crumpton from UNCG.

Published in Technology , Education
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  • 1. Teaching Paraprofessionals the “Techy” Side of the Library
    Rita Van Duinen- Lead Instructor, Library and Information Technology Program - Central Carolina Community College
    Mike Crumpton– Asst Dean for Admin Services – The University of North Carolina at Greensboro
  • 2. Challenges
    Cataloging evolution
    Multiple resource types
    Staff outsourcing of functions
    Collapsing of full time positions
    Convergence technologies
    Maintaining and repairing equipment
    Search strategies
    Employer expectations
    Communication issues
    Unlearning the past
    Learning new competencies
  • 3. Have times changed?
    Has the role of paraprofessionals begun to evolve differently?
    Do they need to re-look at their own world and the world around them differently?
    Have customers (readers/users) expectations changed significantly over the years?
    Is this a profession that many find difficult to cope with changing times and environment?
    Can libraries be made as an ideal place to work-despite the limitations?
    What is the role of technology in paraprofessional duties?
  • 4. Library Staff
    Professional
    Librarians
    Info literacy
    Lifelong learning
    Resource evaluation
    Understand and convey social issues
    Administrators
    Provide supervision
    Promote vision
    Advocate within larger organization
    Para-Professional
    Technicians
    Web
    AV
    Assistants
    Circulation
    Periodicals/serials
    Clerks
    Collection
    Administrative
    Public service
  • 5. Digital Natives
    Next generation of people who have grown up learning “differently”
    Conflicts with digital immigrants who did not grow up on “twitch speed” or everything being instantaneous
    Acceptance or avoidance of digital future?
    Adapting library services to meet digital native’s needs
  • 6. Who are Library Users?
  • 7. What users want to know
    In no particular order:
    Library rules
    Where are people, places and things
    What you can do for them
    Technology on the spot
    Seamless use of Internet features
  • 8. Examples
    Technology
    Word processing, spreadsheets, presentation programming skills
    Web navigation and design skills
    Digitization, camera
    File management skills
    Videoconferencing
    Local network knowledge
    Storage devices
  • 9. What is Web 2.0?
    Library 2.0 is a loosely defined model for a modernized form of library service that reflects a transition within the library world in the way that services are delivered to users. The focus is on user-centered change and participation in the creation of content and community. [1] The concept of Library 2.0 borrows from that of Business 2.0 and Web 2.0 and follows some of the same underlying philosophies. This includes online services like the use of OPAC systems and an increased flow of information from the user back to the library.
    With Library 2.0, library services are constantly updated and reevaluated to best serve library users. Library 2.0 also attempts to harness the library user in the design and implementation of library services by encouraging feedback and participation. Proponents of this concept expect that the Library 2.0 model for service will ultimately replace traditional, one-directional service offerings that have characterized libraries for centuries.
    From Wikipedia, the free encyclopedia
  • 10. Web 2.0 classes
    9 week program
    23 Web 2.0 technologies
    Based on program from PLCMC
    20 participants
    Managed electronically thru blogs and email
    Certificate for completion
  • 11.
  • 12. Proactive Support Strategies
    Reviewing books and creating a book review culture
    Tracking global trends and technologies impacting the profession
    Learning and teaching foreign languages
    Exhibiting various allied areas of interest in the library like forms of art and culture
    Organizing classical film viewing
    Career counselling
    Enhancing new media access
    Encouraging school children to cultivate the habit of reading
    Engaging in a social cause and inspiring others to do the same
  • 13. Expectations
  • 14. Basic knowledge of a personal computer 
    Knowledge of file folder structure – how to save and retrieve documents (including how to organize) – how to navigate between folders – knowledge of network folders vs. local folders – how to add a network drive – how to add printers – difference between local printers vs. network printers – knowledge of how to delete items and empty trash – knowledge of different file formats & ability to recognize virus files
  • 15. Internet knowledge
    How to search the web – what the internet is vs. what the world wide web is – good searching habits – knowledge of spyware and how it can disable a computer – how to use various browsers including IE, Firefox, Mozilla, Opera, Netscape and others – what a URL is – what the format of a URL is – knowledge of domain name structure – knowledge about pop-up blockers & how to disable them – idea of what can and cannot be found on the internet – what the notion of precision vs. recall is.
  • 16. Software knowledge
    Microsoft Office products and other alternatives, anti-virus software, personal firewall software – ftp – telnet – HTML editors – basic ability to understand your operating system (os) – knowledge of what (os) you have on your computer – knowledge of how to figure out what (os) others have – ability to test & learn new software (librarians are often asked to troubleshoot any program installed on library computers), in depth knowledge of email software – understanding of POP3 vs. imap
  • 17. Networking knowledge
    What is the network? – what do you need to put a computer on a network? (network interface card & data cable) – wireless networks – how to connect to wireless on PCs with various operating systems & on a mac – how to determine if internet connectivity problems are network problems, computer problems or web site failures – what is an IP address? - some knowledge of the following concepts: DNS (internal & external), NAT (network address translation), VPN (virtual private network) – what is a proxy server & the basics of how it works
  • 18. Hardware knowledge
    Familiarity with your cpu – understanding where your USB/Firewire port is – understanding of into where your mouse, keyboard & monitor & possibly barcode scanner plug- familiarity with laptops, tablets & PDAs – knowledge of mp3 players & iPods – familiarity with printers & how to troubleshoot printing problems – knowledge of thumb drives/flash drives – knowledge of projectors
  • 19. Other Computer Concepts
    Ability to troubleshoot basic computer problems – primary computer user is the first line of defense for their own computer – knowledge of how to reboot, soft and hard boots, and when to use them – ability to clearly articulate and define computer problems
  • 20. Strategies for Keeping Up
    Visits – with other libraries, similar organizations, get to know latest in field, offer to collaborate or do practicums
    Volunteer – for projects and committees in or out of the system to gain exposure to a broader perspective
    Participate – join conversations, listservs, discussion groups or network at conferences to hear new ideas
    Contribute – share you ideas and energy, don’t look for the reason not to
  • 21. Support Organizations
    http://www.nclaonline.org/nclpa/what-nclpa
  • 22. Would you have it any other way?
  • 23. Library and Information Technology
    Unique features
    Supports staff development needs across state and nation
    Totally distance education, no seated classes
    Wide variety of degrees and certificates
    Flexible programs
  • 24. Para-professional Credentials
    Library Support Staff Certification Program Competency Sets
    Required
    Foundations of Library Services
    Communication and Teamwork
    Technology
    Electives
    Access Services
    Adult Readers Advisory Services
    Cataloguing and Classification
    Collection Management
    Reference and Information Services
    Supervision and Management
    Youth Services
  • 25. Staff Development
    Strategic Planning
    Organizational culture
    Needs assessment
    Training design
    Development programs
    Importance of assessment
    Career management
    Sustainability
  • 26. Giving good service
    Respecting Users
    Acknowledgement
    Eye contact
    Focusing your attention
    Following the Golden Rule
    Being a professional
    Who you represent
    Supporting your organization
  • 27. If you enjoy working in a library setting and have an interest in technology, you should consider enrolling in the Library and Information Technology (LIT) program. The LIT program is suitable for persons seeking entry-level employment in either public or private libraries. The curriculum is also ideal for current paraprofessional and professional library employees who seek specialized training in new technologies.
  • 28. Suggestions
    Be Nimble
    Be adaptable
    Know the values
    Have a plan
    Communicate
    Be visible
    Be transparent
    Be positive