Getting the Most out of LibGuides

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This is the slideshow from a panel presentation at the NCLA 2011 biennial conference. Eight panelists from different public, community college, university, and special libraries discussed their implementation experiences with the LibGuides platform. The goal was to give the audience a wide variety of experiences to compare in order to help get ideas for their own implementation processes.

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  • Hi, I am Jennifer Ballance, I am the eLearning Librarian at Central Piedmont Community College in Charlotte. I am Going to talk about how we got started with our libguides and the Best Practices we came up with,. How we are using and promoting them at CPCC. But all in under 6 minutes so that I don’t get the gong!! : ) (NEXT SLIDE)
  • When we started planning the implementation of our libguides We needed to Plan for many different people building many guides… and set up some framework for that. And while Libguides are super user friendly which makes starting from scratch each time really easy, there is really no need to reinvent the wheel each time, so our online services librarian steve osler created a template (NEXT SLIDE)
  • that librarians could copy for each brand new libguide. The basic template does two things- (NEXT)It gives us quality control– it holds the guides to our “best practices” there are not tons of tabs on each guide- no wandering unicorns– no crazy color combinations– no author boxes all over the place– and like good “way finding” in graphic design– if you keep your format the same throughout the guides- students learn from guide to guide where to expect to find something… the contact info for the librarian is always going to be on the right– or whatever you have trained them to expect…And secondly (NEXT) – a template makes creating a new libguide super speedy. And speaking of super speedy. (next slide)
  • adding pre-built content into one master guide creates a repository of commonly used boxes- so when you want to add for example, a search box --- (NEXT) then it is right there to choose from – also when a link or description changes– if you are linked to that box rather than having copied it– all guides are updated simultaneously. (NEXT SLIDE)
  • http://researchguides.cpcc.edu/searchboxes So Steve Created us a libguide of just search boxes for our databases. This is the libguide he created- so when we are in our libguide we can simply click, “add new box” and then choose “reuse existing box” and copy what we want from this guide. (NEXT SLIDE)
  • Steve also created us a libguide that lists all of our best practices, policies and procedureshe trained everyone one on one so that we are all on the same page. And Only Steve and I have admin rights to all of the guides.. This creates a “go-to” person for the guides in general. Not because we are being total control freaks… ;-) (next slide)
  • We also have (NEXT) a guide for each subject and a person for each guide (next slide)
  • Okay so it is not as fun of an acronym as PEEP: a place for everything and everything in its place but you get the point– (NEXT) we have assigned a librarian for each of the subject areas in our curriculum. (NEXT) And those librarians are then responsible for maintaining that libguide– and in the future when libguides are part of every online course we offer at CPCC- we will have built-in embedded librarians for each course– (click new slide)
  • which leads me to how we are using libguides at CPCC. (NEXT) We now Use them exclusively for delivery of content for our online embedded librarian service- initially we created a button in Blackboard and put information on that page like links to databases and tutorials but now with Libguides, we still have the Your Librarian button- but this button now links students directly to the libguide we’ve created for the course. In the future we will have a Your Librarian button in every course and will be using a code that has that your librarian button initiate a code that searches the libguides and will point to the correct libguide for the class. Without us having to “embed a librarian” in the course --------this is why having a person for each guide is really important-(NEXT) We create general subject guides- which are just that- a general overview on a topic- religion, drama, COM, Art… then we make class guides which are for specific courses and specific sections of a course- this way we can speak directly to an assignment in the course. We unpublish these particular guides at the end of each semester. That way an instructor has to ask us to re-publish them- and it gives us an opportunity to make sure they are current and still fit the course. (NEXT) We use them a lot in internally--------The head of library instruction and I created a publically available libguide which lists various teaching activities, resources, videos etc- there is a description of the activity, a person to contact, a reference of where the activity originated, what IL standard it addresses and in the future, a video of the activity in action- (click second button http://researchguides.cpcc.edu/libraryinstruction ) There is also one for reference staff, (click first button on screen http://researchguides.cpcc.edu/reference) It has links to commonly used documents in our shared drive, periodically asked questions- you know the ones you get once a semester… enough to need the usual answer you give but not often enough to remember what that answer was…(NEXT) We have most recently begun using them as a way to partner with other campus departments. I am working with our Basic Skills department and creating links to lessons on math and reading for students who are not able to attend the GED lab sessions but need to continue working on those skills. The links are not to CPCC library restricted resources but rather point to free web sources. Another colleague is working with our student government staff member and is helping her create an informational guide for student government student leaders. This libguides format allows us to “curate” the information and provide information that is publically accessible. (NEXT) Julie Obst, our Harper Campus librarian, has created a duplicate of all of our general subject libguides, she put QR in the URL of the libguide to enable her to track whether a student accessed the guide via the QR pic. - she placed these QR pictures in the stacks and students can scan them to lead them to the libguides for that subject. Find out more about this project – as well as data on how many students use smartphones-- at Julie’s poster session. Thursday 3:30-4:15(NEXT) In February and March we will be using them to create information pages for our displays for Black History month and for women's history month—we are going to have portraits of notable African Americans and women around the library- there will be QR codes and written URLs on the posters with “who am i?” on the posters- the QR and URLs will point visitors to a short libguide on the person. (NEXT SLIDE)
  • Some small ways we are starting to promote the libguides are (NEXT) I have a link to my libguides profile page in my Email signature. I like the link in my email because I often send students emails before I teach a session for their class, and also just for general professional sharing… (NEXT) Our head of library instruction started a blog for our faculty, we write posts about things we are doing in the library that impact instruction- or might be of interest to them for general education interest. Recently I wrote a post about our libguides. (NEXT) We did a ‘soft launch’ of our libguides when we first got them, which was last Fall, but now that we have more we are more openly promoting them and they will soon have a much more prominent spot on our library homepage. (NEXT SLIDE)
  • In short, we love them! Thanks.
  • For contest
  • Improved marketing and outreach tool for library instruction and distance learning; Library Instruction requests at one of our satellite campuses showed initial increase of over 100%
  • Usage statistics show exponential increase per year since 2008
  • New website layout meant that we needed to adapt our LibGuides color and style layout—and in our case, customize the layout colors
  • New website layout meant that we needed to adapt our LibGuides color and style layout—and in our case, customize the layout colors
  • LibGuides are a great tool, but to get the most out it, smaller institutions (or institutions with a smaller staff) will need to resolve a number of stumbling blocks:
  • 1.     Librarian buy-in: staff need to see the benefits of the tool and understand how it will improve their output (marketing, instruction, etc.) and commit to using it2.     Dedicated facilitator of Libguides: someone on the staff needs to be designated as the point-person for implementing Libguides and spearheading collaborations and overall production of guides3.     Think about your users: Libguides serve an instructional purpose but they also serve as an access point to your Institution’s website—and the user experience is improved when your Libguides are embedded within your institutional website
  • 1.     Librarian buy-in: staff need to see the benefits of the tool and understand how it will improve their output (marketing, instruction, etc.) and commit to using it2.     Dedicated facilitator of Libguides: someone on the staff needs to be designated as the point-person for implementing Libguides and spearheading collaborations and overall production of guides3.     Think about your users: Libguides serve an instructional purpose but they also serve as an access point to your Institution’s website—and the user experience is improved when your Libguides are embedded within your institutional website
  • 1.     Librarian buy-in: staff need to see the benefits of the tool and understand how it will improve their output (marketing, instruction, etc.) and commit to using it2.     Dedicated facilitator of Libguides: someone on the staff needs to be designated as the point-person for implementing Libguides and spearheading collaborations and overall production of guides3.     Think about your users: Libguides serve an instructional purpose but they also serve as an access point to your Institution’s website—and the user experience is improved when your Libguides are embedded within your institutional website
  • Getting the Most out of LibGuides

    1. 1. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Lessons Learned: Getting the Most Out of LibGuides Panel presentation NCLA 59th Biennial Conference, October 4 - 7, 2011, Hickory, NC
    2. 2. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Panelists Jennifer Ballance from Central Piedmont Community College Randall Bowman from Elon University Michelle Cosby from North Carolina Central University Law Library Jenny Dale from University of North Carolina - Greensboro Nina Exner from North Carolina Agricultural & Technical State Univ. Susan Wolf Neilson from Wake County Public Libraries Anders Selhorst from Guilford Technical Community College Kathy Shields from High Point University Sponsors BLINC: Business Librarianship In North Carolina section Community & Junior College Libraries Section
    3. 3. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields LibGuides by Springshare: • Is a platform for online guides Springshare LibGuides • Or a simplified, library-oriented Content Management System • Includes easy embedding for multimedia and widgets • Offers collaboration options
    4. 4. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields LibGuides at CPCC 1. Getting Started and Best Practices 2. Uses 3. Promotion Jennifer Ballance eLearning Librarian Central Piedmont Community College P | 704-330-6929 E | jennifer.ballance@cpcc.edu
    5. 5. You get “quality control” You get speedy LibGuide creationTemplate
    6. 6. Pre-Built ContentTemplate
    7. 7. Policies and Procedures Pre-Built ContentTemplate
    8. 8. GESPEG
    9. 9. Embedded Librarians Partnering with other departmentsClass Guide vs. General Subject Guide j Displays Tracking QR code usage Internally for librarians
    10. 10. Email signature ‘soft launch’ Blog post
    11. 11. CPCC VLibguides
    12. 12. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Elon’s Approach • Initiated in Fall 2010 • Summer: setup and training • Uniform but flexible approach Randall Bowman • Reference/Instruction Adapted Best Practices Librarian Elon University • Follow-up training sessions Contact Info: rbowman@elon.edu (336) 278-6571
    13. 13. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Elon’s Approach • Two Librarians in charge: one administrator and one trainer • Professional staff create guides Randall Bowman • For respective liaison departments Reference/Instruction Librarian • All Librarians were enthusiastic! Elon University Contact Info: • Reception: faculty and students rbowman@elon.edu (336) 278-6571 love them! • Over 96,000 hits in 2011
    14. 14. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Lessons Learned • Adopt a best practices “code” at very beginning • Subject guides/course guides Randall Bowman • Homepage: Browse by Subject Reference/Instruction Librarian Elon University – Decide on categories Contact Info: rbowman@elon.edu – Class guides under subject (336) 278-6571
    15. 15. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Randall Bowman
    16. 16. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Randall Bowman
    17. 17. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Randall Bowman
    18. 18. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields LibGuides in a Law Library Michelle Cosby Faculty Services Librarian North Carolina Central University School of Law
    19. 19. NCCU LibGuides• Law Library • Shepard Library – http://ncculaw.libguides.nccu. – http://shepard.libguides.ncc edu/ u.edu/
    20. 20. Authors• Reference Librarians• Reference Desk Student Workers• Law Library Research Assistant• Law Library Interns
    21. 21. Focus• Faculty• First year law students• Upper class law students• By Subject• Informative
    22. 22. Uniformity• Font Face• NCCU Quick Links tab• Meebo Box
    23. 23. NCCU Law Library Quick Links Tab
    24. 24. Meebo Chat Box
    25. 25. LibGuides Coordinator• Before guides get published, a co-worker reviews them for errors and consistency.
    26. 26. Advertising• “LibGuides are • Library Public Access Lifesavers!” Computers – LibGuides Launch Party – Home page – Signs – Meebo – Display – Blog postings LibGuides are LifeSavers!
    27. 27. Signage
    28. 28. Blog Postings
    29. 29. Other Educational Uses• Advanced Legal Research – Final project.• Possibility of incorporating LibGuides into Legal Research for first-year law students – Teaching – Tutorials – Graded Exercises – Example: Boston University School of Law Library • http://lawlibraryguides.bu.edu/updating
    30. 30. Questions?• NCCU Law Library LibGuides Page – http://ncculaw.libguides.nccu.edu/
    31. 31. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Jenny Dale UNC-G LibGuides at UNCG Librarian, University of North Carolina at Greensboro Contact info : jedale2@uncg.edu
    32. 32. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Background• Looking for an easier and more sustainable way to manage Jenny Dale UNC-G guides Librarian,• IT recommendation  University of North Carolina at departmental discussions  Greensboro investigative team  decision to Contact info : jedale2@uncg.edu implement
    33. 33. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Implementation• Two reference librarians coordinated rollout Jenny Dale UNC-G – Feedback Librarian, – Best practices and master guide University of North Carolina at Greensboro – Staff training Contact info : • Individual consultations jedale2@uncg.edu
    34. 34. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Lessons learned • Best practices are key • Continuing staff training Jenny Dale UNC-G Librarian, University of North Carolina at Greensboro Contact info : jedale2@uncg.edu
    35. 35. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields LibGuides at North Carolina Nina Exner NC A&T Agricultural and Evening Services Librarian, Technical State North Carolina Agricultural and Technical State University PhD Student, UNC SILS University Contact Info: ninae@ncat.edu (336) 285-4177
    36. 36. North Carolina Agricultural & Technical “NC A&T”• Medium-sized (about 10,000 FTE)• Land grant university in the UNC system• Doctoral, research intensive• HBCU• Located in Greensboro, NC• 6 Reference/information literacy librarians
    37. 37. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields NC Agricultural and Technical implemented LibGuides in 2009. Because of timing and staffing Nina Exner NC A&T we did not have a systematic roll-out plan. Evening Services Librarian, North Carolina Agricultural and Technical State University Each librarian explored and PhD Student, UNC SILS Contact Info: experimented at their own rate. ninae@ncat.edu (336) 285-4177
    38. 38. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Highest subject-oriented LibGuide uses are in the social science areas Nina Exner NC A&T •Sociology •Counseling Evening Services Librarian, North Carolina Agricultural and Technical State University Heavy LibGuide use in narrative PhD Student, UNC SILS Contact Info: topics ninae@ncat.edu (336) 285-4177 • Literature Review how-to • Text-In-Community reading
    39. 39. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Lessons Learned Do: • Set up tip-sharing meetings • Let people experiment • Decide on a trigger to help Nina Exner NC A&T people decide where to begin Don’t: Evening Services Librarian, North Carolina Agricultural and • Expect everyone to adopt at the Technical State University PhD Student, UNC SILS same rate without training Contact Info: • Demand every class or other ninae@ncat.edu (336) 285-4177 event be responded to • Set too strict rules on Guides
    40. 40. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields LibGuides @ Public Libraries Susan Wolf Neilson Wake County Public Libraries Many uses, many designs Contact info: Susan.Neilson@wakegov.com
    41. 41. Library Home Page
    42. 42. Brief “Ready Reference subject” guides
    43. 43. “Research Portal” to other LibGuides
    44. 44. Reading Lists
    45. 45. Reading Lists
    46. 46. Information Pages
    47. 47. The “Kids Common”
    48. 48. Wake County Public Libraries • Trying to use LibGuides for: – Subject Guides – Reading Guides – Information and News
    49. 49. …at Wake County Public Libraries
    50. 50. At WCPL – redesigning our old subjectguides from:
    51. 51. and this:
    52. 52. to this:
    53. 53. LibGuidesThe Good• Helps reference staff organize what would be straightforward info in a more pleasing manner.• Instead of long linear list, more opportunity for more topics/sections to be revealed and viewed as relevant - with columns.• Printing is acceptable for reference related materials, no real need for fancy pictures and aesthetics for this topic.• Tabs will allow public see related and possibly more detailed materials.
    54. 54. LibGuidesThe Bad• Statistics. Rich Text box allows embedding images, however it does not seem to record analytics -no stats on links placed in Rich Text boxes. In order to get stats links need to be in the Link Boxes. Text links arent as aesthetically pleasing, but getting analytics on how the guides are being used is more important than having graphics as links.• Not connected to catalog for reading lists. DearReader type programs are easier to pull book titles from catalog because it’s already connected to it – just insert ISBN and the book pic, notes, link to catalog, comments and reviews appear. Can produce new book lists directly from catalog records, for example. More work for less outcome.• Printing is not as aesthetically pleasing.
    55. 55. Printing the guides okay for this -
    56. 56. but not so much for this---
    57. 57. Like this better---
    58. 58. and this---
    59. 59. WCPL will… Continue to pursue LibGuides for Referenceand News related informationX Not continue to use for Reading guides.
    60. 60. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Lessons Learned: Getting the Most Out of LibGuides • Background: Guilford Technical Community College started using LibGuides in February Anders Selhorst 2008 GTCC Librarian, • Highlights from our experience using Guilford Technical LibGuides Community College Contact info : • Keys to successful implementation of abselhorst@gtcc.edu LibGuides
    61. 61. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Highlights
    62. 62. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Highlights
    63. 63. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy ShieldsHighlights GTCC Library Website
    64. 64. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy ShieldsHighlights GTCC Library Website Our Customized LibGuides Layout
    65. 65. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Keys to successful implementation:
    66. 66. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Keys to successful implementation: 1. Librarian buy-in is crucial
    67. 67. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Keys to successful implementation: 1. Librarian buy-in is crucial 2. Dedicated facilitator of LibGuides
    68. 68. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Keys to successful implementation: 1. Librarian buy-in is crucial 2. Dedicated facilitator of LibGuides 3. Think about your users
    69. 69. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Kathy Shields Head of Reference & Instruction, High Point University Email: dshields@highpoint.edu 336.841.9068 *as of Sept 22
    70. 70. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Contact Information Jennifer Ballance , Jennifer.Ballance@cpcc.edu Randall Bowman , rbowman@elon.edu Michelle Cosby , MCosby@nccu.edu Jenny Dale , jedale2@uncg.edu Nina Exner , ninae@ncat.edu Susan Wolf Neilson , Susan.Neilson@wakegov.com Anders Selhorst , abselhorst@gtcc.edu Kathy Shields , dshields@highpoint.edu BLINC: Business Librarianship In North Carolina section http://groups.google.com/group/BLINCNCLA Community & Junior College Libraries Section http://www.nclaonline.org/community-junior-college Distance Learning Group (New!) http://www.nclaonline.org/college-university/nc-distance-learning-group
    71. 71. Jennifer Ballance Randall Bowman Michelle Cosby Jenny Dale Nina Exner Susan Neilson Anders Selhorst Kathy Shields Thank you for listening. For general follow-up information contact Nina Exner, ninae@ncat.edu.

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