Building Human Capital: Middle Class Express

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Profile of Wake County's award-winning Middle Class Express human services program

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Building Human Capital: Middle Class Express

  1. 1. The Middle Class Express Helping People Help Themselves The Middle Class Express (MCE) is a structured program/process that helps people attain and/or maintain a Middle Class Status Description of Primary Prototype Ramón Rojano, MPH, MFT
  2. 2. 1. It is a voluntary program 2. Focuses on developing 8 Tracks 3. Requires sweat equity 4. Works on a specific life plan 5. Makes an assessment of where people are 6. Combines Education, training & coaching 7. Helps connect with specific opportunities 8. Has a 3-5 year follow up to check outcomes MIDDLE CLASS EXPRESS MCE – BASIC CONCEPTS
  3. 3. The MCE assists people move forward on 8 tracks: 1. Employment 2. Financial Literacy & Entrepreneurship 3. Formal Education 4. Training and skill sets 5. Attitude and Mindset 6. Access and Utilization of Resources 7. Healthy Lifestyle 8. Family and Community The 8 Tracks MIDDLE CLASS EXPRESS
  4. 4. The Plan is to Move Progressively Towards Self-Sufficiency Identifying the Milestones to be Reached at Each Step MIDDLE CLASS EXPRESS THE PROCESS Accessing to Services and Opportunities for Upper Mobility Removing Obstacles and Roadblocks
  5. 5. EXAMPLES OF PROGRESSIVE MILESTONES Track # 1 Employment Asset Building Asset Building Track # 3 Education
  6. 6. <ul><li>CLARITY </li></ul><ul><li>Be Clear on Desire </li></ul><ul><li>Define Specific Goals </li></ul><ul><li>Develop Life Plan </li></ul><ul><li>PREPARATION </li></ul><ul><li>Get Information </li></ul><ul><li>Get Trained </li></ul><ul><li>Acquire New Skills </li></ul><ul><li>EFFORT </li></ul><ul><li>Maintain Motivation </li></ul><ul><li>Contribute Sweat Equity </li></ul><ul><li>Work Hard </li></ul><ul><li>Take Advantage of Opportunities </li></ul>FORMULA TO MAKE GOALS HAPPEN Clarity Preparation Effort + + = Realization of Dreams
  7. 7. WORKING ON 8 DEVELOPMENTAL TRACKS
  8. 8. WORKING ON 8 DEVELOPMENTAL TRACKS
  9. 9. WORKING ON 8 DEVELOPMENTAL TRACKS
  10. 10. WORKING ON 8 DEVELOPMENTAL TRACKS
  11. 11. Life Coaching <ul><ul><li>THE MIDDLE CLASS EXPRESS </li></ul></ul><ul><ul><li>IS IMPLEMENTED </li></ul></ul><ul><ul><li>BY </li></ul></ul><ul><ul><li>LIFE COACHES </li></ul></ul>Middle Class Express- LIFE COACHING
  12. 12. Life Coaching Life Coaching is a new and rapidly growing profession that is profoundly different from consulting, mentoring, advice, therapy, or counseling. The coaching process addresses specific personal projects, business successes, general conditions and transitions in the client's personal life, relationships or profession by examining what is going on right now, discovering what your obstacles or challenges might be, and choosing a course of action to make your life be what you want it to be. Lifecoaching.com LIFE COACHING- DEFINITION
  13. 13. <ul><ul><li>Focuses on the life of the person </li></ul></ul><ul><ul><li>Requires a Life Plan </li></ul></ul><ul><ul><li>Designs strategies to accomplish goals </li></ul></ul><ul><ul><li>Works on present projects </li></ul></ul><ul><ul><li>Works on mindset </li></ul></ul><ul><ul><li>Help clients develop new skills </li></ul></ul>Life Coaching LIFE COACHING Basic Elements
  14. 14. <ul><li>Mindset </li></ul><ul><li>( Self esteem, positive thinking, competitiveness, desire, will, determination) </li></ul><ul><li>Goals </li></ul><ul><li>( Professional, educational, employment, financial, social, quality of life) </li></ul><ul><li>Skill Sets </li></ul><ul><li>(Discipline, work habits, education, expertise, competencies, project management, financial planning, strategizing) </li></ul><ul><li>Resources/Assets </li></ul><ul><li>( Money, housing, medical services, social supports, other assets) </li></ul><ul><li>Family & Community </li></ul><ul><li>( Positive interaction with family; active member of social network; positive and supportive group of friends; civic engagement; volunteers/contribution) </li></ul>Life Coaching LIFE COACHING INTERVENTIONS
  15. 15. <ul><ul><li>Recruitment </li></ul></ul><ul><ul><li>Engaging </li></ul></ul><ul><ul><li>Assessment </li></ul></ul><ul><ul><li>Contracting </li></ul></ul><ul><ul><li>Developing Life Plan </li></ul></ul><ul><ul><li>Developing Personalized Support Network </li></ul></ul><ul><ul><li>Implementing Life Changes </li></ul></ul><ul><ul><li>Monitoring Progress </li></ul></ul><ul><ul><li>Maintaining Motivation </li></ul></ul><ul><ul><li>Celebrating Successes </li></ul></ul>Ramon Rojano MPH, MFT Life Coaching LIFE COACHING- PHASES
  16. 16. Ramon Rojano MPH, MFT Middle Class Express YOUR IDEAL MIDDLE CLASS LIFESTYLE Copyrights. Middle Class Express Workbook Life Coaching   AREAS   Describe your ideal lifestyle 1 Employment/Career   2 Money/Assets/Finances   3 Education   4 Skills Sets/Experience   5 Personality/Mindset/ Attitude   6 Access to needed resources   7 Health/ Physical Conditions   8 Family and Social Life   9 Housing Conditions   10 Quality of Life/Happiness  
  17. 17. Ramon Rojano MPH, MFT Middle Class Express YOUR CURRENT MIDDLE CLASS LIFESTYLE Copyrights. Middle Class Express Workbook Life Coaching Instruments   AREAS   Describe your ideal lifestyle 1 Employment/Career   2 Money/Assets/Finances   3 Education   4 Skills Sets/Experience   5 Personality/Mindset/ Attitude   6 Access to needed resources   7 Health/ Physical Conditions   8 Family and Social Life   9 Housing Conditions   10 Quality of Life/Happiness  
  18. 18. <ul><li>PRIMARY ROLES: </li></ul><ul><ul><li>Informational : Provide information about the program and services available . </li></ul></ul><ul><ul><li>Engagement : Helping people keep connected with the program. </li></ul></ul><ul><ul><li>Guidance : Helping people navigate the system and take advantage of opportunities. </li></ul></ul><ul><ul><li>Decision Making : Helping people make appropriate decisions. </li></ul></ul><ul><ul><li>Clarification : Helping define and clarify goals </li></ul></ul><ul><ul><li>Planning: Helping develop life plan </li></ul></ul><ul><ul><li>Strategizing : Helping develop appropriate strategies </li></ul></ul><ul><ul><li>Focusing : Helping people stay focused </li></ul></ul><ul><ul><li>Problem solving : Helping them deal with obstacles that prevent them form moving forward. </li></ul></ul><ul><ul><li>Motivation : Encouraging people to stay on track with their life plan. </li></ul></ul><ul><ul><li>Monitoring and follow up .: Provide opportunities to assess progress </li></ul></ul>Ramon Rojano MPH, MFT Life Coaching THE ROLE OF A COACH
  19. 19. <ul><li>PRIMARY RESPONSIBILITIES : </li></ul><ul><ul><li>Attend orientation and training sessions. </li></ul></ul><ul><ul><li>Participate in general program meetings </li></ul></ul><ul><ul><li>Attend special team meetings as needed. </li></ul></ul><ul><ul><li>Learn and be familiar with program’s resources </li></ul></ul><ul><ul><li>Contribute to the development of individual life plans. </li></ul></ul><ul><ul><li>Monitor, follow up, compliance with plan. </li></ul></ul><ul><ul><li>Person to person contact with participants. </li></ul></ul><ul><ul><li>Phone contacts with participants. </li></ul></ul><ul><ul><li>Identify available resources and inform clients about them. </li></ul></ul><ul><ul><li>Keep some minimal record for program files. </li></ul></ul>Ramon Rojano MPH, MFT Life Coaching COACH RESPONSIBILITIES
  20. 20. Build Infrastructure for Evaluation OUTCOME EVALUATION SEQUENCE
  21. 21. <ul><ul><li>Establish Baseline Data to be collected </li></ul></ul><ul><ul><li>Establish shared long-term outcomes </li></ul></ul><ul><ul><li>Select Indicators of Success </li></ul></ul><ul><ul><li>Establish reporting template & timeline </li></ul></ul><ul><ul><li>Develop project-specific tools, processes, </li></ul></ul><ul><ul><li>benchmarks </li></ul></ul><ul><ul><li>Develop Participant Registry </li></ul></ul>Collect Baseline Information and Track Progress – Long Term Follow-Up Build Infrastructure
  22. 22. August 7, 2008, the project was launched Marbles Museum Downtown, Raleigh MIDDLE CLASS EXPRESS Life Coaches Received Preliminary Certification After 20 Hours of Training
  23. 23. PRELIMINARY RESULTS 01/2011 Human Capital Development : Preliminary Results <ul><li>  </li></ul><ul><li>HCD Enrollment: 432 </li></ul><ul><li>Assessments: 279 </li></ul><ul><li>Follow-up: 119 </li></ul><ul><li>Middle Class Express Coaches: 81 </li></ul><ul><li>WCHS Staff Contributing: 120 </li></ul><ul><li>HS Academy Staff Training Units: 6794 </li></ul><ul><li>HCD Partnerships: 30 </li></ul><ul><li>New Integrated Projects: 16 </li></ul><ul><li>Partnered Models: 9 </li></ul>
  24. 24. EXAMPLES OF SUCCESS MIDDLE CLASS EXPRESS Single mother of two. Partially Employed. Living with mother since birth. Multi-year dependency on food stamps. Renter for “life” Chronically unemployed. No life plan. College graduate. Can’t find job related to career. Lived with mother Chronically unemployed. Only getting part time jobs Employed full time in level entry job. Rented own place. Developed own business. Starting to get small contracts Employed full time with good benefits. Long-term financial plan in place Employed full time. Moved out of mother’s home. Pays rent promptly Got trained. Got better job. Bought own home. Out of food stamps BEFORE NOW

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