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  1. 1. Individual Differences, Mental Ability, and Personality
  2. 2. Individual DifferencesPeople show substantial individualdifferences, or variations in howthey respond to the same situationbased on personal characteristics Behavior is a function of person interacting with the environment: B = f (P x E)
  3. 3. Individual Differences (2)Behavior is thereforedetermined by the effectsof the individual and theenvironment on eachother
  4. 4. Individual Differences (3)• Exceptional managers capitalize on strengths of workers.• Individual differences have many consequences including productivity and quality.
  5. 5. Consequences (1) Seven consequences of individual differences that have a major impact on managing people are as follows:• People differ in productivity.• Quality of work varies because people vary in their propensity for achieving high-quality results.• Empowerment is effective with some workers, but not with all.• A given leadership style does not work with all people.
  6. 6. Consequences (2)• People differ in their need for contact with other people.• Company management will find that commitment to the firm varies considerably.• Workers vary in their level of self-esteem that in turn influences their productivity and capacity to take on additional responsibility.
  7. 7. Demographic Diversity• Refers to background factors that shape worker attitudes and behavior• Sex and gender differences• Generation and age-based differences such as Baby Boomers, generation Y• Ethnic, racial, and cultural differences (culture has biggest effect)
  8. 8. Sex and Gender DifferencesEvidence suggests that there are few differences betweenmen and women in such factors as ability and motivationthat will affect their job performance.Gender differences in communication patterns have been noted. Men typically communicate to convey information orestablish status. Women are more likely to communicate to establishrapport and solve problems.A researcher has noted that men are more likely to value equity,whereas women opt for equality.Onverinflated claims of gender differences can do harm in theworkplace, such denying people opportunities.
  9. 9. Generational and Age-Based DifferencesPeople may behave differently on the job basedsomewhat on the behaviors and attitudes of manymembers of their generation.The four generations currently in the workforce are: Traditionalists (1925 – 1945) Baby boomers (1946 – 1960) Generation X (1961 – 1980) Generation Y (1981 – present)Every generation is influenced by major economic,political, and social events of its era, such as theGreat Depression, the women’s movement, andadvances in information technology
  10. 10. Gen Y, also called Millennials, differ fromGen X and baby boomers in many ways,but perhaps most significantly in theirmedia savvy, their need for quickgratification and recognition, and their lackof long-term commitment to a particularcompany"This is a generation that expects a lot from institutions. Theyexpect learning opportunities, creative challenges and proof of theirability to add value," Bruce Tulgan, founder of Rainmaker Thinking,a New Haven, Connecticut.(http://www.workforce.com/section/06/feature/24/64/42/246444.html)
  11. 11. Ethnic, Racial, and Cultural DifferencesEthnic and racial differences in job performance and behaviorare usually attributable to culture rather than ethnicity itself. some ethnic groups take long lunch breaks because of their culture, not the fact of being a particular nationalityDemographic diversity will often give an organization acompetitive advantage - similarity to the work group positivelyinfluenced the individual’s perception of group productivity andcommitment to the work group.Job satisfaction tends to higher for employees when others ofsimilar demographic characteristics are present in theworkplace
  12. 12. Mental ability (Intelligence)• Intelligence is capacity to acquire and apply knowledge• Components of Intelligence• Triarchic theory (analytical, creative, and practical intelligence)• Multiple Intelligences (8 types or faculties)
  13. 13. Components of IntelligenceA standard theory of intelligence explainsthat intelligence consist of a g (general)factor along with s (special) factors thatcontribute to problem-solving ability.The g factor helps explain why some peopleperform so well in so many different mentaltasks (the have the right stuff).
  14. 14. Special Factors• Verbal comprehension – the ability to understand the meanings of words• Word fluency – the ability to use words quickly and easily• Numerical – the ability to handle numbers, mathematical analysis
  15. 15. Special factors (2)• Spatial – the ability to visualize forms in space, manipulate objects mentally• Memory – The ability to recall for symbols, words, numbers etc.• Perceptual speed – the ability to perceive visual details, identify similarities and differences• Inductive reasoning – the ability to discover a rule or principle and apply it in problem solving
  16. 16. The Triarchic Theory of IntelligenceEmphasise on Practical IntelligenceThe theory holds that intelligence is composed of threedifferent subtypes: analytical, creative, and practical.Practical intelligence incorporates the ideas of commonsense, wisdom, and street smarts.Analytical intelligence (also called fluid intelligence) maydecline from early to late adulthood.However, the ability to solve problems of a practical nature(crystallized intelligence) is maintained or increasedthrough late adulthood. So being older makes you wiser.
  17. 17. Multiple IntelligencesPeople know and understand the world indistinctly different ways, or look at it throughdifferent lenses.The eight intelligences or faculties are:linguistic, logical-mathematical, musical, spatial,body/kinesthetic, intra-personal, interpersonal,and naturalist.The profile of intelligences influences how anindividual will best learn, and to which types ofjobs he/she is best suited.
  18. 18. Linguistic Logical- (language) Mathematical Naturalist Musical (sounds (external world) are sensible) Components of Multiple Intelligences Interpersonal(knows others) Spatial (brain images) Bodily/ Intrapersonal Kinesthetic (knows self) (motor skills)
  19. 19. Personality Differences• Personality characteristics contribute to success in many jobs, and many job failures are caused by personality problems.• Personality refers to the persistent and enduring behavior patterns of an individual that are expressed in a wide variety of situations.
  20. 20. Personality Differences (2)Five Factor Model Other Key Traits:consists of: 6. Self-monitoring of1. Neuroticism behavior2. Extraversion 7. Risk taking and thrill3. Openness to experience seeking4. Agreeableness 8. Optimism5. Conscientiousness All eight traits can affect job performance and behavior
  21. 21. Eight Major Personality Factors and TraitsAll eight factors a substantial impact on job behavior and performance1. Neuroticism (reflects emotional instability versus emotionalstability)2. Extraversion3. Openness (well-developed intellect)4. Agreeableness (friendly and cooperative)5. Conscientiousness (dependability and thoroughness)6. Self-monitoring of behavior (adjusting how we appear toothers)7. Risk taking and thrill seeking (craving constant excitement)8. Optimism (a tendency to experience positive states)
  22. 22. The “Big Five” Personality Factors (Figure 2.2) Emotional Stability (Stable, confident, effective) (Nervous, self-doubting, moody) Agreeableness (Warm, tactful, considerate) (Independent, cold, rude) Extraversion (Gregarious, energetic, self-dramatizing) (Shy, unassertive, withdrawn) Conscientiousness (Careful, neat, dependable) (Impulsive, careless, irresponsible) Openness (Imaginative, curious, original) (Dull, unimaginative, literal-minded)Chapter 2: PowerPoint 2.3
  23. 23. Emotional Intelligence• How effectively people use their emotions has a major impact on their success.• Emotional intelligence refers to qualities such as understanding one’s feelings, empathy for others, and the regulation of emotion to enhance living.
  24. 24. Emotional Intelligence (2) Deals with ability to connect with people and understand their emotions1. Self-awareness2. Self-management3. Social awareness4. Relationship management
  25. 25. Emotional Intelligence (3)High emotional intelligence is associatedwith the ability to cope with job setbacks.Emotional intelligence underscores theimportance of being practical minded andhaving effective interpersonal skills tosucceed in organizational life.