The Case for Quality in Ethics and Compliance Training

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Why Quantity is not an adequate substitute …

Why Quantity is not an adequate substitute

In 2013, NAVEX Global commissioned an independent market study of senior level ethics and compliance decision makers. Over 300 responses were gathered, analyzed and summarized by a global third party research firm. Respondents comprised key roles in ethics, compliance, legal, human resources and risk at organizations of all sizes and industries.

Our findings from the study span many compliance program topics, but we were particularly intrigued by those related to online training. In this Infographic we explore what survey participants had to say about how much training they deploy and the importance of training quality.

I’ll set the stage by noting the study revealed that ethics and compliance professionals consider online training to be the most important solution in their program. Sixty percent of respondents rated Online Training “most important”, while Case Management and Policy Management solutions were tied for a distant 2nd garnering 43% of the “most important” votes. Looking at the percentages in the Infographic you’ll notice that they don’t add up to 100%. This is because respondents had the ability to rate multiple solutions “most important.” Budgets also signaled that online compliance training receives the most funding, making up 26% of the total compliance budget with Case Management again a distant 2nd at 17%.

[Continue below the Infographic]

The importance placed on online training solutions is not surprising considering the legal and regulatory mandates to train, and the complexity and cost of building and maintaining quality training content. But not all training vendors focus on the quality of course content. Many perpetuate the misconception that it is important to have access to a large training library when in reality usage data reveals the opposite.

Survey results revealed that ethics and compliance professionals deploy very few online compliance training courses:

• On average, just 5 courses are deployed annually to all employees
• On average, only 10 courses are needed in a long-term training library of greater than 2 years
• 92% percent of all organizations need fewer than 25 course titles in a long-term training library, and
• A whopping 38% of organizations DO NOT USE all the courses they purchase.

Contrast these usage statistics with the number of titles touted by e-learning providers in these real quotes:
• …more than 900 courses in varying lengths and formats…
• …expanded the number of titles in an on-the-shelf library to more than 500
• …world’s largest and most dynamic portfolio of award-winning online titles

Buy training you need and not what a vendor tells you that you need. Look at the quality of the library, whether it serves your needs over a 2-3 year period – not how big the library is. If you are going for volume in your training library, you are likely wasting money and using stale conte

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  • 1. IN ETHICS AND COMPLIANCE TRAINING Why Quantity Is Not An Adequate Substitute Education and awareness are top priorities for ethics and compliance professionals. Effective training helps prevent risks by raising awareness and influencing employee behavior. It also establishes powerful legal defenses in response to litigation or regulatory enforcement. Here, we explore the results of a completely independent 2013 market study, conducted by a global third party research firm. See what 300+ senior level ethics and compliance decision makers have to say about the QUANTITY, QUALITY & DEFENSIBILITY of training content. ONLINE TRAINING RATED MOST IMPORTANT ONLINE TRAINING 60% 43% 43% Case Management ONLINE TRAINING 60% 47% Policy Management THE PROOF IS IN THE BUDGET 26% 35% 35% Advisory Services 14% 29% Advanced Analytics Whistleblower Hotlines Awareness Programs 17% 32% 13% Ethics and Compliance professionals rated Online Training the most important compliance program solution. 8% 4% Advanced Analytics Advisory Services Awareness Programs Case Management 8% Whistleblower Hotlines Policy Management Third-PartyRisk Management 10% Third-Party Risk Management Ethics and Compliance professionals spend more on Online Training than any other solution. HYPE: YOU NEED A BIG TRAINING LIBRARY Online Training providers clamoring for budget dollars attempt to draw in buyers by touting large training course libraries. “...more than 900 courses in varying lengths and formats...” “'s largest and most dynamic portfolio of award-winning online titles...” “...expanded the number of titles in an on-the-shelf library to more than 500...” Don’t fall VICTIM to the BIG TRAINING LIBRARY PLAY - Real quotes from compliance training vendors REALITY: Ethics and Compliance professionals deploy very few courses in their training programs Just 5 Only 10 CALENDAR YEAR Average number of courses 92% DEPLOYED ANNUALLY A whopping 38% of all organizations need FEWER THAN of organizations 25 TOTAL COURSES DO NOT USE all the courses they purchase. IN A TRAINING LIBRARY Average number of courses needed in a LONG-TERM TRAINING LIBRARY Online training course statistics sourced from an independent market study conducted in 2013 by a global third party research firm. Respondents comprise 300+ senior level ethics and compliance decision makers from organizations of all sizes and industries. Quantity at the expense of QUALITY Maintaining hundreds of titles you DON’T need detracts from investment in the quality of the courses you DO need. “Quality of product offering” was the No. 1 criterion in selecting an online training provider QUALITY MATTERS MOST! “Breadth of product offering” fell to No. 7 Why Quality Matters 2. Poor-quality training is 1. Production quality and viewed by prosecutors as a “check-the-box” approach and fails to establish a good-faith defense. instructional design are directly tied to training effectiveness. 3. Decision makers don’t want to be associated with poor-quality training that is disliked or viewed as a waste of time. CONSIDER HOW ONLINE TRAINING QUALITY AND STYLE AFFECT EMPLOYEE ATTITUDES ABOUT COMPLIANCE. Do employees, attorneys, juries, and regulators view all training the same? Compliance training should be scrutinized with the same intensity expected by regulators and attorneys in the courtroom! 12 QUESTIONS LEGAL DEFENSIBILITY 1. Does an independent third party legally vet course content? 2. How do you keep up with legal trends and developments? 3. How often are courses reviewed and refreshed? 4. Do animated characters and shoddy production values weaken defensibility and credibility? YOU SHOULD ASK WHEN EVALUATING ONLINE TRAINING TRAINING QUALITY & EFFECTIVENESS 5. Are courses highly engaging and interactive? 6. Do courses present real-world scenarios with believable storylines and characters? 7. Is content tailored to a global audience & available in the languages you need? 8. Do learners participate in skill-building activities that assess content application and understanding? CHOOSE QUALITY. CHOOSE THE BEST. TRAINING FEATURES 9. Are short training bursts available to cover more topics in less time and reinforce principles taught? 10. Are courses designed with configurable content modules? 11. In what ways can courses be customized? What is recommended? 12. Can training be deployed on a mobile device? NAVEX Global online training courses are legally vetted by Littler, the world’s largest workplace compliance law firm, and exclusively endorsed by SHRM. More than 8,000 clients in 200+ countries rely on NAVEX Global solutions and expertise. LEARN MORE AT WWW.NAVEXGLOBAL.COM VIEW AN ONLINE TRAINING VIDEO DEMONSTRATION