CLIENT CONFERENCERob Strulowitz – Vice President of ProductNew Ways of Delivering TrainingCLIENT CONFERENCE
CLIENT CONFERENCEOverview: New Ways of Delivering TrainingWe will share insights on emerging trends incompliance training ...
CLIENT CONFERENCEThe Attention Economy• 21st Century epidemic:Information Overload• Compliance professionals arecompeting ...
CLIENT CONFERENCEYour Competition• 21st Century entertainment:Deep engagement• Workforces trending younger /Gen Y & Millen...
CLIENT CONFERENCECompliance Training Challenges Employees often feel captive to thelearning experience and are cynicalabo...
CLIENT CONFERENCETraining: A One-Time Event? Compliance training delivered once a yearwill not sustain itself in the long...
CLIENT CONFERENCEMemory retention95%80%70%50%30%20%10%0% 20% 40% 60% 80% 100%10% of what we read20% of what we hear30% of ...
CLIENT CONFERENCEMemory retention95%80%70%50%30%20%10%0% 20% 40% 60% 80% 100%10% of what we read20% of what we hear30% of ...
CLIENT CONFERENCEMemory retention95%80%70%50%30%20%10%0% 20% 40% 60% 80% 100%10% of what we read20% of what we hear30% of ...
CLIENT CONFERENCECommunications / Frequency of Message Advertising is effective due to thefrequency of the message beingd...
CLIENT CONFERENCEContinuous LearningModular foundation course(30-60 min)Simulation game(5-10 min)BurstLearning(1-5 min)Top...
CLIENT CONFERENCEThe Power of Story Great stories and familiarscenarios capture attention of theviewer, opening a channel...
CLIENT CONFERENCEThe Power of Authenticity Ethics are shared universal values thatemployees have opinions about Authenti...
CLIENT CONFERENCEThe Power of Variety• Blended learning solutions (online & offline) help spark interaction,conversation a...
CLIENT CONFERENCEEmployee Engagement / Corporate Culture Compliance training can be a toolfor employee engagement Engagi...
CLIENT CONFERENCEFuture Trends Two-way communication informssuccess in compliance training Learning will become more soc...
CLIENT CONFERENCEFinal Thoughts Competition for attention is getting more difficult Speak to your audience where they li...
CLIENT CONFERENCEQuestions?Thank you!
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New Methods of Delivering Compliance Training Online

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This session will share insights on emerging trends in compliance training and provide you with actionable strategies for increasing awareness of the critical compliance issues your employees face in the workplace. We discuss how organizations can implement blended training and awareness programs that remove cynicism, save training hours, inspire engagement, and deliver meaningful results.

Presented by:
Rob Strulowitz, Vice President, NAVEX Global

Published in: Technology, Business
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New Methods of Delivering Compliance Training Online

  1. 1. CLIENT CONFERENCERob Strulowitz – Vice President of ProductNew Ways of Delivering TrainingCLIENT CONFERENCE
  2. 2. CLIENT CONFERENCEOverview: New Ways of Delivering TrainingWe will share insights on emerging trends incompliance training and discuss actionablestrategies for increasing awareness of thecritical compliance issues your employeesface in the workplace.How can organizations implement blendedtraining and awareness programs that: remove cynicism; inspire engagement; and deliver meaningful results.
  3. 3. CLIENT CONFERENCEThe Attention Economy• 21st Century epidemic:Information Overload• Compliance professionals arecompeting for employeemindshare to capture attention• Messages are tuned out unlessthey are personally relevant,engaging and useful to youraudience
  4. 4. CLIENT CONFERENCEYour Competition• 21st Century entertainment:Deep engagement• Workforces trending younger /Gen Y & Millennials• Lack of engagement is a barrierto raising awareness withemployees in this demographic
  5. 5. CLIENT CONFERENCECompliance Training Challenges Employees often feel captive to thelearning experience and are cynicalabout the messages Compliance professionals arechallenged to overcome cynicism andinspire engagement on the key issuesthat employees face Failure to overcome employeecynicism towards compliance trainingcontributes to increased risk of ethicalviolations and incidents
  6. 6. CLIENT CONFERENCETraining: A One-Time Event? Compliance training delivered once a yearwill not sustain itself in the long termmemory of your employees Density of legal information in a 30-60minute course delivered once a year isunlikely to retain awareness Employee cynicism towards compliancetraining delivered once a year furtherreduces the effectiveness of the training
  7. 7. CLIENT CONFERENCEMemory retention95%80%70%50%30%20%10%0% 20% 40% 60% 80% 100%10% of what we read20% of what we hear30% of what we see50% of what we see and hear70% of what we discuss with others80% of what we experience95% of what we teach to someone else
  8. 8. CLIENT CONFERENCEMemory retention95%80%70%50%30%20%10%0% 20% 40% 60% 80% 100%10% of what we read20% of what we hear30% of what we see50% of what we see and hear70% of what we discuss with others80% of what we experience95% of what we teach to someone else
  9. 9. CLIENT CONFERENCEMemory retention95%80%70%50%30%20%10%0% 20% 40% 60% 80% 100%10% of what we read20% of what we hear30% of what we see50% of what we see and hear70% of what we discuss with others80% of what we experience95% of what we teach to someone elseThe key is to get peopleactively engaged in thelearning process.
  10. 10. CLIENT CONFERENCECommunications / Frequency of Message Advertising is effective due to thefrequency of the message beingdelivered Repetition of message is morelikely to raise awareness with youremployees Frequency and repetitioncombined with engagement,empathy and story creates achannel for employee awareness
  11. 11. CLIENT CONFERENCEContinuous LearningModular foundation course(30-60 min)Simulation game(5-10 min)BurstLearning(1-5 min)Topic AreaVary the length andfrequency oftraining contentthroughout thecalendar year toincrease awarenessDeepenthe learningexperience withmodular content
  12. 12. CLIENT CONFERENCEThe Power of Story Great stories and familiarscenarios capture attention of theviewer, opening a channel tolearning Recurring characters becomefamiliar to the audience, creatingan empathetic human connectionwith the learner Appropriate humor builds trustwith your audience and makesthem more receptive to themessages they are receiving
  13. 13. CLIENT CONFERENCEThe Power of Authenticity Ethics are shared universal values thatemployees have opinions about Authentic communication helps toreduce employee cynicism towardcompliance training Authenticity is a tool to raiseawareness and build trust
  14. 14. CLIENT CONFERENCEThe Power of Variety• Blended learning solutions (online & offline) help spark interaction,conversation and collective awareness• Offline learning reinforces the initial trainings through sharing perspectives• Varying the training approach helps to solidify the key points foremployees to remember
  15. 15. CLIENT CONFERENCEEmployee Engagement / Corporate Culture Compliance training can be a toolfor employee engagement Engaging and insightful compliancetraining helps build trust withemployees Delivering training content that iswell received can improveemployee morale
  16. 16. CLIENT CONFERENCEFuture Trends Two-way communication informssuccess in compliance training Learning will become more social andshared informally Simulated realistic experiences and‘gamification’ are the future of learning
  17. 17. CLIENT CONFERENCEFinal Thoughts Competition for attention is getting more difficult Speak to your audience where they live to captureattention and overcome learner resistance Raise awareness through empathy, story andengagement Vary your learning experiences with continuouslearning for greater impact and retention Create a channel for two-way communication toimprove your compliance training program
  18. 18. CLIENT CONFERENCEQuestions?Thank you!
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