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NAVEX Global's Case for Blended Learning: The Happy Marriage of Live and Online Training

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Live classroom training, online courses and webinars each have strengths as educational tools. Yet most organizations tend to rely predominantly on one format over the others when deploying their …

Live classroom training, online courses and webinars each have strengths as educational tools. Yet most organizations tend to rely predominantly on one format over the others when deploying their ethics and compliance training. In this session, David and Andy will explore how blended learning—a mix of online and live training—can greatly enhance effectiveness. We discuss the relative advantages of live and online training, explore a range of approaches to blended learning, share some best practices, and highlight pitfalls to avoid.

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  • 1. 1 VIRTUAL CONFERENCE The Case for Blended Learning: The Happy Marriage of Live & Online Training NAVEX Global November 2013 Virtual Conference
  • 2. 2 Today’s Speakers Andy Foose David N. Goldman Vice President, Advisory Services NAVEX Global Managing Shareholder, Littler VIRTUAL CONFERENCE
  • 3. 3 A Couple Definitions “Live” Training: Classroom or webcast/virtual classroom (instructor presenting in real time) Blended Learning: Any combination of online, in-person and webcast training on the same subject VIRTUAL CONFERENCE
  • 4. 4 …And a Caveat Regardless of format… Good training is good training. Bad training is bad training. VIRTUAL CONFERENCE
  • 5. 5 Advantages of “Classroom” Training VIRTUAL CONFERENCE
  • 6. 6 Advantages of “Classroom” Training Allows employees from various parts of the organization to learn from each other in an interactive environment • Participants learn from each other’s questions, anecdotes Helps builds common understanding among employees around difficult or sensitive subjects VIRTUAL CONFERENCE
  • 7. 7 Advantages of “Classroom” Training Promotes learning by removing participants from their everyday work environment, allowing them to focus on the instruction Helps build teamwork along organizational or departmental lines Provides instant feedback from trainer to trainees, especially when the trainer is a subject matter expert VIRTUAL CONFERENCE
  • 8. 8 Advantages of “Classroom” Training Flexibility – instructors can: • Adjust content to the needs of specific groups and/or • Answer questions that were not anticipated Often is easier and quicker to make significant customizations than online training Often is more economical for small groups of employees Allows employees to practice behavior and skills and focus on grey areas with instructor feedback VIRTUAL CONFERENCE
  • 9. 9 Advantages of “Classroom” Training Often a better fit for experienced managers, executives and certain professionals: • More nuanced content, ability to tailor to specific audience • Executive preference • More likely to engage them Trainers with significant authority or prestige can convey difficult concepts or convince participants about the importance of the subject matter • Help get “buy-in” from skeptics Helps spot trouble employees or managers VIRTUAL CONFERENCE
  • 10. 10 Three Big Advantages of “Classroom” Training Allows discussion. Can be closely Leverages the power of the tailored to needs. expert for important topics. VIRTUAL CONFERENCE
  • 11. 11 Advantages of Online Training VIRTUAL CONFERENCE
  • 12. 12 Advantages of Online Training Allows large numbers of employees to be trained over short period of time, including in remote locations Can provide access to training program for continued learning Often more economical for training large groups of employees, especially when the expense of travel and time away from work are considered VIRTUAL CONFERENCE
  • 13. 13 Advantages of Online Training Allows an individualized learning experience, at the learner’s own pace • Often helpful with sensitive or complex topics Often requires that each learner perform tasks to complete training VIRTUAL CONFERENCE
  • 14. 14 Advantages of Online Training Provides a consistent message without variation over the entire range of employees. Typically provides evidence of completion if training becomes an issue during litigation. Easier tracking of completion for larger groups. VIRTUAL CONFERENCE
  • 15. 15 Three Big Advantages of Online Training 100% consistency of instruction. Ease of reaching large populations. Proof of completion (and sometimes mastery). VIRTUAL CONFERENCE
  • 16. 16 Advantages of Virtual Training VIRTUAL CONFERENCE
  • 17. 17 Advantages of Webcasts/Virtual Classrooms Allows employees from various parts of the organization to learn from each other in an interactive environment, without travel costs • Participants learn from each other’s questions, anecdotes • Allows employees in remote locations to join in with other employees VIRTUAL CONFERENCE
  • 18. 18 Advantages of Webcasts/Virtual Classrooms Allows contemporaneous feedback from trainer to trainees Often easier to customize than online training Trainers with significant authority or prestige can convey difficult concepts or convince participants about the importance of the subject matter • Help get “buy-in” from skeptics VIRTUAL CONFERENCE
  • 19. 19 Advantages of Webcasts/Virtual Classrooms Can reach large numbers of employees more quickly than classroom training, especially where trainer needs to be an expert • Little to no travel time for the instructor, so more sessions can be delivered per day Typically more economical than classroom training VIRTUAL CONFERENCE
  • 20. 20 The Big Advantage of Webcasts/Virtual Classrooms Can reach large numbers of employees while… …maintaining many of the advantages of classroom training. VIRTUAL CONFERENCE
  • 21. 21 Blended Learning VIRTUAL CONFERENCE
  • 22. 22 The Basic Spectrum of Blending Substitution of one format for the other in an annual training cycle • E.g., online typically used, and live training is used to “mix it up” (or vice versa) Using one as a “prerequisite” for the other • Use one to establish a foundation, then follow-up with the other Using online training within a live training session VIRTUAL CONFERENCE
  • 23. 23 Why Do We Train Our Employees Anyway? Legal imperative • Training is an essential element of demonstrating that we have taken appropriate measures to prevent wrongdoing, which helps avoid liability • Sometimes it’s required To foster a culture of doing the right thing • Training helps change behaviors, which helps reduce the number of instances of wrongdoing VIRTUAL CONFERENCE
  • 24. 24 Changing Behavior Through Training + Education A key principle: • Ongoing learning is more effective at driving changes in behavior than onetime training • While inoculations are good, health is promoted even more by year-round healthy diet and exercise • Reinforcement periodically throughout the year keeps helps the message “stick” • Repetition • Demonstration (though repeated reinforcement) that the message is important • Major trend: short-form (“burst”) learning, modularization VIRTUAL CONFERENCE
  • 25. 25 Changing Behavior Through Training + Education • Blended learning provides great options for ways to communicate and reinforce important messages • Use online learning to establish core principles/basic requirements • Follow-up with tailored, relevant training • Design it to generate discussion • The more it is tailored to the specific issues as they would arise at work for the participants, the better • Doesn’t even have to be formal, separate training—discussions can be built into regular work meetings • Or, establish basic principles with live training and follow-up with online to reinforce VIRTUAL CONFERENCE
  • 26. 26 The Power of Discussion • Employees want to explore most topics—so help them explore with carefully crafted scenarios and case studies • Don’t just “push” information • By having employees think through questions in which the answer is not obvious, the message sticks better • Group discussions of pros and cons, best courses of action • “Pull” the best answer from the group • Employees can get answers to their questions—so encourage them to ask VIRTUAL CONFERENCE
  • 27. 27 The Importance of Tailoring • The more you tailor the content, the less you rely on participants to make the connection • Help them see the relevance to their work life • When information is recognized as relevant, participants pay more attention • Training is not simply dismissed as yet another “check-the-box” or “CYA” exercise • Tailoring shows that the organization cares about the issue • Participants thus (subtly) get the message that the issues are important VIRTUAL CONFERENCE
  • 28. 28 Tailor Content Based on Risk Based on the risk and the role of the participants, tailor: • content • depth of instruction • volume of training Some employees need only a high-level understanding Others needs a deep-dive VIRTUAL CONFERENCE
  • 29. 29 Be Creative—Think Outside the Classroom If you are using live training to reinforce principles, consider using “informal” settings such as standard group/team meetings • Embed a few minutes of discussion during the meeting • Akin to “safety moment” in many organizations • Use short fact patterns, items from the news • Get the group to discuss how the key issue applies to them VIRTUAL CONFERENCE
  • 30. 30 Don’t Be Afraid to “Recycle” • If you are using live training to reinforce principles, revisit some of the online scenarios • But, instead of just working through them again, discuss how the principles in them might apply in your specific circumstances • Online scenario becomes a conversation starter • If you’re training populations that don’t have access to online training, using some of the online scenarios in the classroom can be very powerful • Consistency of content across all employees • Offline employees don’t feel left out • Multi-media helps engage participants and helps cater to a variety of learning styles VIRTUAL CONFERENCE
  • 31. 31 Be Creative—Think Outside the “Course” If you are using online training to reinforce principles, consider using less traditional formats: • Use mini-modules spread out over the year • Use short-form or “burst” learning (even quicker hits) • 3 - 7 minutes long VIRTUAL CONFERENCE
  • 32. 32 Planning for Success VIRTUAL CONFERENCE
  • 33. 33 Success Factors (What To Watch Out For) If you are going to be tailoring content, a curriculum map is essential • Who needs what level of instruction? • On which topics? VIRTUAL CONFERENCE
  • 34. 34 Success Factors (What To Watch Out For) If you are going to use a manager to deliver training, equip them for success. • Don’t put the burden of creating materials on them – provide everything they need • Don’t assume they know the right answers – give them specific talking points • • Including “don’t say” lists Realize that they have lots to do – keep the training short VIRTUAL CONFERENCE
  • 35. 35 Success Factors (What To Watch Out For) Avoid using managers you know won’t/can’t do a good job • Some topics are too sensitive, technical or risky to leave to managers VIRTUAL CONFERENCE
  • 36. 36 Success Factors (What To Watch Out For) Well planned, successful blending takes time and effort • Invest the time and resources to do it right • “Half-baked” training sends the wrong message VIRTUAL CONFERENCE
  • 37. 37 Survey Question: Would you like a NAVEX Global representative to contact you to discuss solutions? A. Yes, please B. No, thank you
  • 38. Questions… VIRTUAL CONFERENCE
  • 39. Thank You Please be sure to visit the Exhibit Hall & Social Networking Lounge to speak with Industry Experts! VIRTUAL CONFERENCE

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