0
The Unbearable Insecurity of the
Electronic Resources Librarian
In library school we thought of books
“Known knowns, known...
The Unbearable Insecurity of the
Electronic Resources Librarian
Content of presentation:
To outline the:
Core Competencies...
The Unbearable Insecurity of the
Electronic Resources Librarian
Aims of presentation:
 To attempt to demystify many of th...
The Unbearable Insecurity of the
Electronic Resources Librarian
From Arts/Humanities background
General librarian duties (...
The Unbearable Insecurity of the
Electronic Resources Librarian
What are we expected to know?
MLIS – University College Du...
The Unbearable Insecurity of the
Electronic Resources Librarian
How do we know what we know?
Microsoft Office, for example...
The Unbearable Insecurity of the
Electronic Resources Librarian
Core Competencies for Electronic Resources Librarians. NAS...
The Unbearable Insecurity of the
Electronic Resources Librarian
Electronic Resources Lifecycle (Pesch, 2009)
The Unbearable Insecurity of the
Electronic Resources Librarian
 1. Life cycle of electronic resources
 Thorough knowled...
The Unbearable Insecurity of the
Electronic Resources Librarian
First essay in college: What is Authority Control?
School ...
The Unbearable Insecurity of the
Electronic Resources Librarian
 2. Technology- conceptual and practical knowledge of:
 ...
The Unbearable Insecurity of the
Electronic Resources Librarian
 2a. Technology- conceptual and practical knowledge of
(c...
The Unbearable Insecurity of the
Electronic Resources Librarian
A dialogue between:
 a vendor and
 a novice EResources l...
The Unbearable Insecurity of the
Electronic Resources Librarian
 3. Research and assessment- the ERL
 Understands data, ...
The Unbearable Insecurity of the
Electronic Resources Librarian
 The ability to manipulate data
Worries:
 What financial...
The Unbearable Insecurity of the
Electronic Resources Librarian
 How to lose €18,000 in a day
The Unbearable Insecurity of the
Electronic Resources Librarian
 3a. Research and assessment- the ERL (continued)
 Able ...
The Unbearable Insecurity of the
Electronic Resources Librarian
 4. Effective communication
 Communicate well in writing...
The Unbearable Insecurity of the
Electronic Resources Librarian
 How to get reported to the minister
The Unbearable Insecurity of the
Electronic Resources Librarian
 Presentations
 10 minutes on my MLIS thesis.
 Slight i...
The Unbearable Insecurity of the
Electronic Resources Librarian
 5. Supervising and management
 Ability to supervise, tr...
The Unbearable Insecurity of the
Electronic Resources Librarian
 How to upset your periodicals team
The Unbearable Insecurity of the
Electronic Resources Librarian
 6. Trends and professional development
 Maintain knowle...
The Unbearable Insecurity of the
Electronic Resources Librarian
 Sometimes it‟s good to check the licence
Hello,
I'm Step...
The Unbearable Insecurity of the
Electronic Resources Librarian
 Sometimes it‟s good to check the licence
Dear Stephen,
T...
The Unbearable Insecurity of the
Electronic Resources Librarian
 6a. Trends and professional development (cont)
 Maintai...
The Unbearable Insecurity of the
Electronic Resources Librarian
 7. Personal qualities
 Flexibility, need to prioritise,...
The Unbearable Insecurity of the
Electronic Resources Librarian
High level for tolerance and ambiguity
Core of job.
*If y...
The Unbearable Insecurity of the
Electronic Resources Librarian
Source
Acquire
Implement/
Maintain
Evaluate
Review
Cancel/...
The Unbearable Insecurity of the
Electronic Resources Librarian
 First day: Job description:
 1. Manage periodicals Team...
The Unbearable Insecurity of the
Electronic Resources Librarian
 Job Description continued :
 8. Database Management
 9...
The Unbearable Insecurity of the
Electronic Resources Librarian
 Large portion of day reacting to e-mails.
 Tuesday morn...
The Unbearable Insecurity of the
Electronic Resources Librarian
How expert do you need to be?
How expert do you want to be...
The Unbearable Insecurity of the
Electronic Resources Librarian
How to make a difference:
 Checking financial sheets
 Ac...
The Unbearable Insecurity of the
Electronic Resources Librarian
Intota and other web-scale management systems.
Finance loo...
The Unbearable Insecurity of the
Electronic Resources Librarian
To sum up
Background: pathways into EResources
The core co...
The Unbearable Insecurity of the
Electronic Resources Librarian
Where to get
 User groups, Listservs, UKSG, NASIG
 TERMS...
The Unbearable Insecurity of the
Electronic Resources Librarian
More information:
 Pesch, O. (2009). ERMs and the e-resou...
The Unbearable Insecurity of the
Electronic Resources Librarian
The dialogue between vendor and librarian was adapted from...
The Unbearable Insecurity of the
Electronic Resources Librarian
Thank you for listening
Stephen Buck
stephen.buck@dcu.ie
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The unbearable insecurity of the electronic resources librarian

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This presentation (using Powerpoint) will outline the day to day practicalities of the job of an Electronic Resources Librarian (based on my experience in Dublin City University) in the context of the most recent version of the American Library Association's core competencies for the position. The objective of the talk is to make librarians feel less insecure in their jobs as they attempt to come to grips with the ever changing (technologies, social media, ecopyright etc.) landscape in modern academic libraries. Librarians will be encouraged to comment on their own experiences and how closely they match the speaker's (or not). A debate may ensue regarding just what level of expertise we are supposed to attain in the relative outlined competencies. An open and honest debate may also encourage publishers to come forward with their anxieties regarding ebook licensing, open access business models etc. While the talk is mainly aimed at Librarians, who will be reassured that they are not alone as they attempt to perform at the very best level in their positions and that there is plenty of help out there (from Listservs, usergroups, help documentation etc.), it should also be of interest to publishers and other vendors as they gain an understanding of what it is that librarians (their customers) do all day.

Presenter: Stephen Buck, Electronic Resources and Periodicals Librarian, Dublin City University, Dublin, Ireland

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Transcript of "The unbearable insecurity of the electronic resources librarian"

  1. 1. The Unbearable Insecurity of the Electronic Resources Librarian In library school we thought of books “Known knowns, known unknowns, and unknown unknowns.”
  2. 2. The Unbearable Insecurity of the Electronic Resources Librarian Content of presentation: To outline the: Core Competencies for Electronic Resources Librarians. NASIG Core Competencies Task Force (July 2013) and intersect them with practical everyday working experiences of an EResources and Periodicals librarian
  3. 3. The Unbearable Insecurity of the Electronic Resources Librarian Aims of presentation:  To attempt to demystify many of the processes involved in the management of eresources  To attempt to convey an understanding of working in practical library office environment, while being aware of complexity of the theoretical competencies that are desirable and recommended.  To outline real life job description  To provide sources of assistance
  4. 4. The Unbearable Insecurity of the Electronic Resources Librarian From Arts/Humanities background General librarian duties (AL) in small government library Health sciences Computers & Engineering EResources & Periodicals
  5. 5. The Unbearable Insecurity of the Electronic Resources Librarian What are we expected to know? MLIS – University College Dublin 2 Semesters – 3 months each approx. Before college various levels of expertise among library assistants.  Some do everything very competently  Others spend hours shelving and are not permitted to do: “professional work”
  6. 6. The Unbearable Insecurity of the Electronic Resources Librarian How do we know what we know? Microsoft Office, for example.  Word no formal training (had to show cut&paste)  Excel intermediate training  Access never used it  Powerpoint no formal training
  7. 7. The Unbearable Insecurity of the Electronic Resources Librarian Core Competencies for Electronic Resources Librarians. NASIG Core Competencies Task Force (July 2013) From:http://www.nasig.org/site_page.cfm?pk_association_webpage_menu=3 10&pk_association_webpage=1225 (accessed 30/09/2013)  1. Life cycle of electronic resources  2. Technology  3. Research and assessment  4. Effective communication  5. Supervising and Management:  6. Trends and Professional Development  7. Personal Qualities
  8. 8. The Unbearable Insecurity of the Electronic Resources Librarian Electronic Resources Lifecycle (Pesch, 2009)
  9. 9. The Unbearable Insecurity of the Electronic Resources Librarian  1. Life cycle of electronic resources  Thorough knowledge of ER acquisitions  Thorough knowledge of ER licensing & legal framework*  Extensive knowledge of metadata: cataloguing, indexing and classification*  Experience with bibliographic and other utilities  Thorough understanding of records management  Commitment to maintain awareness of trends/developments
  10. 10. The Unbearable Insecurity of the Electronic Resources Librarian First essay in college: What is Authority Control? School days? Senior Management? Fascism? Nazis? No: something to do with catalogue records
  11. 11. The Unbearable Insecurity of the Electronic Resources Librarian  2. Technology- conceptual and practical knowledge of:  computing hardware & mobile devices  Networking technologies (mobile & wired)  Standards, protocols and structures  IP, FTP, OpenURL/z39.50, authentication (Shibboleth, EzProxy), EDI, OAI-PMH)*  Database design  Mark up languages (HTML, XML, wiki)  Preservation tools
  12. 12. The Unbearable Insecurity of the Electronic Resources Librarian  2a. Technology- conceptual and practical knowledge of (continued):  Software:  Link resolver, metasearch, data collection, discovery services, ERMS, admin functions of databases, bibliographic utilities*  Future  Digital preservation techniques & technology  Data visualisation  Cloud computing  Text mining
  13. 13. The Unbearable Insecurity of the Electronic Resources Librarian A dialogue between:  a vendor and  a novice EResources librarian. What LMS do you have? What is your FTE? Do you use Athens?
  14. 14. The Unbearable Insecurity of the Electronic Resources Librarian  3. Research and assessment- the ERL  Understands data, distinct & interconnected  Has ability to manipulate data*  Broad understanding of Eresources subscribed to  Uses research methods for collection assessment & troubleshooting  Assesses and evaluates specifications, efficacy and cost efficiency of products & services*
  15. 15. The Unbearable Insecurity of the Electronic Resources Librarian  The ability to manipulate data Worries:  What financial year is it? When does it start?  How come you have to pay for journals a year ahead and then reconcile balances for €1000s?  VAT  Cost per use: do you divide the cost per the usage or the usage by the cost?
  16. 16. The Unbearable Insecurity of the Electronic Resources Librarian  How to lose €18,000 in a day
  17. 17. The Unbearable Insecurity of the Electronic Resources Librarian  3a. Research and assessment- the ERL (continued)  Able to identify & analyse emerging technologies and innovations in order to implement tech improvements  Is able to apply principles of data collection, analysis and reporting by: gathering data, monitoring pricing/packages, writing reports, demonstrating problem solving, organisation and analytical skills
  18. 18. The Unbearable Insecurity of the Electronic Resources Librarian  4. Effective communication  Communicate well in writing & verbally to target audience*  Making complex/ambiguous phenomenon understandable  Rising above feelings to provide services to end users  Working with other units/staff, making & keeping working relationships  Framing situations according to others‟ perspectives  Need for data to inform decision making  Making clear and comprehensive presentations*
  19. 19. The Unbearable Insecurity of the Electronic Resources Librarian  How to get reported to the minister
  20. 20. The Unbearable Insecurity of the Electronic Resources Librarian  Presentations  10 minutes on my MLIS thesis.  Slight improvement – from hot face to hot armpits  Coping strategies – many people expect to be bored.
  21. 21. The Unbearable Insecurity of the Electronic Resources Librarian  5. Supervising and management  Ability to supervise, train & motivate staff  Skillful project management  Ability to evaluate and modify workflows  Producing concrete policy statements  Familiar with systems administration
  22. 22. The Unbearable Insecurity of the Electronic Resources Librarian  How to upset your periodicals team
  23. 23. The Unbearable Insecurity of the Electronic Resources Librarian  6. Trends and professional development  Maintain knowledge of current issues & trends in:  scholarly communication  Licensing*  Copyright, privacy, freedom of expression, freedom of information, equality, intellectual property etc.  Recognises relevance of new standards/best practices  Educates colleagues where necessary/relevant
  24. 24. The Unbearable Insecurity of the Electronic Resources Librarian  Sometimes it‟s good to check the licence Hello, I'm Stephen Buck, the E-Resources and Periodicals librarian in Dublin City University. Thank you for the license information below. Please can you clarify something? In the Authorised Users section of the licence there is no reference to students and other users in the university, only to staff. Can you advise? Kind regards, Stephen
  25. 25. The Unbearable Insecurity of the Electronic Resources Librarian  Sometimes it‟s good to check the licence Dear Stephen, Thank you for your response. We have read your suggestion and are willing to take it into consideration. However, we can provide you with new/modified version of License Agreement not earlier than in the start of September. Until then,
  26. 26. The Unbearable Insecurity of the Electronic Resources Librarian  6a. Trends and professional development (cont)  Maintains knowledge of cataloguing, metadata, indexing and classification standards beyond that of a generalist.  Has extensive knowledge of digital tools, standards and initiatives  ONIX  SUSHI  OpenURL  COUNTER
  27. 27. The Unbearable Insecurity of the Electronic Resources Librarian  7. Personal qualities  Flexibility, need to prioritise, changing systems and needs  High level for tolerance and ambiguity*  Customer service focus & persistence in service of users  Skillful time management
  28. 28. The Unbearable Insecurity of the Electronic Resources Librarian High level for tolerance and ambiguity Core of job. *If you can cope with this you can manage anything* So much depends on other people: response times etc.
  29. 29. The Unbearable Insecurity of the Electronic Resources Librarian Source Acquire Implement/ Maintain Evaluate Review Cancel/ Replace AGI Usage Stats Swets Awards Maintenance Renewals Costs Periodicals Team Serials Solutions ERM Conul Binding Gov Pubs Summon New products Claims Invoices Licences Conferences Courses hosted Tender appraisal EResources & Periodicals at DCU Access End user
  30. 30. The Unbearable Insecurity of the Electronic Resources Librarian  First day: Job description:  1. Manage periodicals Team  2. Budget Codes  3. Journal Subscriptions  4. Management of Print Collections  5. Binding  6. Government Publications  7. E Journals (not e-books or repositary)
  31. 31. The Unbearable Insecurity of the Electronic Resources Librarian  Job Description continued :  8. Database Management  9. Staff Meetings  10. Distribution of Post/emails from suppliers  11. Queries from Library Staff  12.Populating ERMS  13. IRG Meetings  14. CONUL Committee on Collaborative Storage  15 Continuing professional development
  32. 32. The Unbearable Insecurity of the Electronic Resources Librarian  Large portion of day reacting to e-mails.  Tuesday morning 150 e-mails approx.  Access lost  Journal cancellation that shouldn‟t have been cancelled.  Information desk  Summon links  Passwords for stats not working  Pricing conflicts  IReL consortium. What resources?
  33. 33. The Unbearable Insecurity of the Electronic Resources Librarian How expert do you need to be? How expert do you want to be? Do you want to publish? Do you have to publish UK and Ireland: Permanent United States: Tenure
  34. 34. The Unbearable Insecurity of the Electronic Resources Librarian How to make a difference:  Checking financial sheets  Access  Cancellations  Strategies  Workflows  New technologies  Ideas
  35. 35. The Unbearable Insecurity of the Electronic Resources Librarian Intota and other web-scale management systems. Finance looked after Seamless workflows  Do the periodicals team need managing?  Do eresources need a manager?  What do we do everyday?  Will we be necessary?
  36. 36. The Unbearable Insecurity of the Electronic Resources Librarian To sum up Background: pathways into EResources The core competencies (NASIG) / Practical work Real life job description
  37. 37. The Unbearable Insecurity of the Electronic Resources Librarian Where to get  User groups, Listservs, UKSG, NASIG  TERMS, http://6terms.tumblr.com/  The E-Resources Management Handbook, http://serials.uksg.org/content/120087
  38. 38. The Unbearable Insecurity of the Electronic Resources Librarian More information:  Pesch, O. (2009). ERMs and the e-resource life-cycle [Powerpoint slides]. Retrieved from http://tinyurl.com/ERLifeCycle  Managing the transition from print to electronic journals and resources: a guide for library and information professionals Carr, Patrick L; Collins, Maria D. D New York : Routledge 2008  Journals:  Computers in Libraries  Journal of Electronic Resources Librarianship  The Serials Librarian
  39. 39. The Unbearable Insecurity of the Electronic Resources Librarian The dialogue between vendor and librarian was adapted from: Cover Pages. Online Resource for Mark Up Language Technologies. Open Archives Initiative Protocol for Metadata Harvesting (OX4-PHC) At http://xml.coverpages.org/oams.html (01-07-2010) NISO Whitepaper on 'Issues in Crosswalking Content Metadata Standards„ (15-10-1998) by Margaret St. Pierre and William P. LaPlant, Jr.)
  40. 40. The Unbearable Insecurity of the Electronic Resources Librarian Thank you for listening Stephen Buck stephen.buck@dcu.ie
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