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Forming TeamsA Critical Stage for Project Managers Paul Cruz, JSC Kathy Doyle, GSFC Clay Yonce, KSC PM Challenge February 9, 2011 Used with permission
A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals and approach for which they hold themselves mutually accountable. 2 What is a Team?
Team vs. Working Group Team Shared leadership roles Individual and mutual accountability Specific team purpose that the team itself delivers Collective work-products Encourages open-ended discussion and active problem-solving meetings Measures performance directly by assessing collective work-products Discusses, decides and does real work together Working Group Strong, clearly focused leader Individual accountability The group’s purpose is the same as the broader organizational mission Individual work-products Runs efficient meetings Measures its effectiveness indirectly by its influence on others (e.g., financial performance of the business) Discusses, decides and delegates 3
“I need a team of people who will always agree with each other”
“I want to make sure I have past experiences with everyone on my team”
“I don’t need anyone’s input on membership – I have enough information to make these decisions myself”
Describe the team’s structure Clarify your requirements Establish your candidate pool Assess the candidates Make tentative assignments Review the team’s composition Refine membership as needed Establishing the Membership of Your Team
Roles/Positions Relative Importance Teamwork vs. Individual Performance Team Structure
Position-specific requirements Team-related requirements Representative requirements Team role requirements Clarify Requirements
Eligible team members Required team members Constraints Establish Your Pool
Position readiness Team attributes Assess the Candidates
Make Tentative Assignments and Review Requirements Individual readiness Teamwork readiness Overall assignment
Agency Mission Center/Program Mission Directorate/Branch/Project Mission Questions to Ask
Who does the team ultimately serve? Who are our the team’s customers/stakeholders?
What is the mission of the team? What are the deliverables?
How do the roles of individual team members contribute to the mission of the project?
Mission Statement Development Look at the answers to the “who,” the “what” and the “how” in order to develop a mission statement that captures the true spirit of the team Solicit input from the team in order to obtain buy-in
Establishing buy-in helps to make the mission (and goals) more salient to members of the team
Goal Setting Goals:
Facilitate a shared understanding of what needs to be achieved
the leader plays an important part in helping those they lead to rise to new levels of achievement
Roles/Responsibilities Leader Define roles of team members necessary to achieve the team’s project/mission
Roles are specific contributions expected from each team member to accomplish the mission
Important to be very clear about team goals and provide clear direction regarding the project/mission Work with the team to help establish how they will work together (”team norms”) Team Members Every team member is assumed to be competent in his/her specific discipline or function - formal role Team members may face many new challenges - informal role
Each team member needs to be honest as well as open Encourage a diversity of opinions on all topics Everyone given the opportunity for equal participation Be open to new approaches as well as listen to new ideas
Understanding of the Team’s Purpose Forming the team is an important first step and vital to making teams work Formation phase sets the stage for all other team activities