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  • 1. NASA Engineering NetworkSharing Knowledge AcrossNASA’s Engineering Community Manson Yew February 6, 2006
  • 2. Introduction to the NASA Engineering Network NEN PM Challenge 2007 2
  • 3. Introduction to the NASA Engineering Network• …fact is, there is a lot of perspiration involved in the hard work of NASA Engineering NEN PM Challenge 2007 3
  • 4. Introduction to the NASA Engineering Network• Every engineer needs access to all NASA engineering knowledge Captures Knowledge Facilitates Creation of Organizes and Knowledge Disseminates Knowledge Enables Reuse of Knowledge NEN PM Challenge 2007 4
  • 5. Introduction to the NASA Engineering Network • The Office of the Chief Engineer created the NASA Engineering Network to be a robust, flexible knowledge management system that • networks users to NASA’s vast knowledge resources, both documented and tacit • provides a multi-purpose community management tool, task management tool, and lessons learned tool • allows for managing and sharing of discipline standards, requirements and processes with a minimum of labor • NEN integrates a content management system, portal, search engine, and engineering community management system in support of engineering discipline communities and NASA lessons learned NEN PM Challenge 2007 5
  • 6. Key Knowledge Resource – NASA Lessons Learned • 1,602 fully vetted Lessons Learned going back to 1972 • Managed by Lessons Learned Steering Committee with representation from all 10 NASA Centers • Pro: represents NASA’s highest validity of reusable knowledge • Con: not a complete body of NASA knowledge NEN PM Challenge 2007 6
  • 7. Key Knowledge Resource -- Engineering Databases• NASA has a wealth of data management systems, External Audiences General Public NASA NASA NASA problem reporting and ContractorsPartners Employees Scientists StudentsEducators & Researchers Kids & Teachers & Industry Press & Media corrective action systems, Content Delivery1 Accessibility2Communications3 www.nasa.gov document management Marsrover Spaceflight Caching Download Site X StreamingSearch Web Managed Portal Site Y systems, technical report Network Services www.nasa.gov Services Search & ISN Public Engine Portal App’sApplications Subscriptions Collaboration Portlet Mgmt Management Standard Services Pod casting On Demand Aggregation Vignette Managed Applications Collections & Contacts Messaging Marsrover Captioning Java Apps Spidering Shopping Tailoring Profiling Forums Custom Access Instant systems Closed & Polls Images Spaceflight Web Other File & Apps Apps Cart Live Security Site X Privacy Site Y Hosting• Pro: extensive set of NASA Information & Publishing Services4 Management Services5 knowledge Enterprise Reporting & SMS Portal CMS Portal System Business• Con: validity issues, context Syndication Mgmt Content Management System Workflow Management Tools Event, Change Log Analysis Performance Management RDF & Other Notification Availability Repository Monitoring Publishing Publishing Bandwidth Publishing Outbound Authoring Business API & GUI Workflow Metadata Security, Reports Inbound Process Reports Agents, Privacy issues, seemingly never- Model HTML ending number of db’s Security Operations NASA NASA Mgmt. and NASA Mgmt. & Support Centers Support Offices Missions Management & Internal Customers NEN PM Challenge 2007 7
  • 8. Key Knowledge Resource – Subject Matter Experts • NASA employs over 46,000 civil servant and contractor engineers representing some of the nation’s best and most educated intellectual resources • Pro: our best knowledge resource • Con: not easily discovered, have something better to do than sit around waiting for your questions NEN PM Challenge 2007 8
  • 9. Industry Benchmarking• Formal benchmarking meetings conducted with the following organizations have led to NEN architecture as recognized best practice• In addition, meta-analysis of published case studies and informal benchmarking also contributed to key architectural decisions and choices The Aerospace Corporation Department of Commerce US Army Rand Corporation MITRE EPRI Lockheed Martin Space Systems JHU/Applied Physics Lab Raytheon Department of Homeland Security Nuclear Regulatory Commission Department of Energy Intel Procter and Gamble Boeing Canoga Park Rolls Royce Aerospace Harvard University Ball Aerospace Learning Innovations Laboratory Australian Taxation Office NEN PM Challenge 2007 9
  • 10. Functional Architecture of NEN Center Lessons Learned NASA Lessons Learned Interagency/Aerospace Lessons Learned Agency-wide CAN system, New Engineering resources Service Community Portals Enhancement Expertise Collaborative Tools Locator (POPS) (NX, Jabber)Competency ICEManagement System,NISE LDAP, WIMS Metasearch Feedback Policies and Training Procedures Advanced Feedback Engineering Document and Data Repositories Tools NEN Existing Resources NEN PM Challenge 2007 10
  • 11. Finding Solutions Search across multiple repositories. Faceted navigation to drill down into results NEN PM Challenge 2007 11
  • 12. Finding Solutions (cont.) Structures NEN CommunityNEN searches may lead to community of expert practitioners NEN PM Challenge 2007 12
  • 13. Finding Solutions (cont.) NEN communities provide a variety of expert locator tools NEN PM Challenge 2007 13
  • 14. Disseminating Lessons and Best Practices Discussions on key topic areas Greybeards’ advice Key community documents Engineering standards NEN PM Challenge 2007 14
  • 15. Disseminating Lessons and Best Practices (cont.) Push relevant lessons learned to communities NEN PM Challenge 2007 15
  • 16. Capturing and Sharing Lessons Multiple entries to the same submission form and workflow controlled lessons learned process NEN PM Challenge 2007 16
  • 17. Policy Makers Embedding Lessons into Processes NASA System Engineering Handbook rewrite team using NEN to collaborate among 60+ subject matter experts NEN PM Challenge 2007 17
  • 18. Functional Architecture of NEN Center Lessons Learned NASA Lessons Learned Interagency/Aerospace Lessons Learned Agency-wide CAN system, New Engineering resources Service Community Portals Enhancement Expertise Collaborative Tools Locator (POPS) (NX, Jabber)Competency ICEManagement System,NISE LDAP, WIMS Metasearch Feedback Policies and Training Procedures Advanced Feedback Engineering Document and Data Repositories Tools NEN Existing Resources NEN PM Challenge 2007 18
  • 19. More to Come NEN PM Challenge 2007 19
  • 20. More to Come (cont.) • 7 Communities in operation • 24 Engineering Disciplines identified • Aligned with Tech Fellows program NEN PM Challenge 2007 20
  • 21. More to Come• Indexed 28 repositories, target 43 repositories NEN PM Challenge 2007 21
  • 22. More to Come (cont.)• Lessons Learned Conference Nov. 2007• Lessons capture tools, aids, and resources• Capture of key knowledge and project system engineering artifacts in addition to formal lessons learned• Embedding lessons into processes NEN PM Challenge 2007 22
  • 23. For More Information• Visit our booth for a live demonstration• Manson Yew, (818) 354-4528, myew@jpl.nasa.gov• Gena Henderson, (321) 867-4261, Gena.M.Henderson@nasa.gov NEN PM Challenge 2007 23