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  • 1. Wikis at NASA Panel PM Challenge 2012 Jon Verville & Jeff Bolognese/GSFC Mark Rober/JPL Haley Stephenson/HQFor more information, visit:
  • 2. ASK MagazineWinter 2011 Article – Overview of wikis for Project Mangers – 2 Case Studies, Links to growing Case Study Library (8 currently) – Link: – Mailing list: nasa‐ Wikis at NASA - PMC2012 2
  • 3. Jon Verville/GSFC AETD Wiki Wikis at NASA - PMC2012 3
  • 4. AETD Wiki ‐ Overview The AETD Wiki is a technical information and knowledge web repository established as a pilot in early 2010 and  official launched June 2011. It is a site which is accessible by anyone at NASA Goddard. It is built and  owned by the employees of the Goddard engineering directorate (AETD), but managed centrally for  quality and consistency. The goal is to provide a central location for any AETD employee to effectively  share internal information. In this way, the barrier is lowered for collaborating and contributing to this  ever‐evolving knowledge base. If information living in experts email inboxes, binders, loose papers, and  brains is even partially transferred to this Wiki, it will free the knowledge and enhance collaboration. Started pilot in March 2010 • Chose 5 branches for pilot (one per division) • Process – Met with leadership of each branch to identify material best leveraged by wiki – Trained a group of key contributors – Seeded initial material – Encouraged/promoted use to Wiki Page Hits By Day entire branch 500 • Pilot completed end of November 2010 400 300Results 200• Over 1,000 (content) pages in Wiki 100 – Developed 200 help pages 0 – Materials/541 created nearly 400 pages9/19 9/29 10/9 10/19 10/29 11/8 11/18 11/28 12/8 12/18 Wikis at NASA - PMC2012 4
  • 5. Code 541 Materials Selection Guide• Transferred 300 page handbook developed in 1990 into Wiki• Centralized location for guidance on material, moved other repositories• Over 1800 edits and 350 pages on materials Integrate – attach “lessons learned” to relevant material page Wikis at NASA - PMC2012 5
  • 6. Integrate – link to external site Comments and Integration  Architecture – prompting for typical content Interact - user comment and adding attachmentDiscoverable – easy navigation to similar material Wikis at NASA - PMC2012 6
  • 7. Code 584 ‐ Mission Director’s Handbook Wikis at NASA - PMC2012 7
  • 8. Wikis at NASA - PMC2012 8
  • 9. Motivation for Wiki  Antenna Page • Information and data in  many different places,  with many different  people • Delivering antennas for  LCROSS, assembled spec,  heritage, material in one  place • New long term platform  enables rich sharing of  knowledge and history Wikis at NASA - PMC2012 9
  • 10. Mark Rober/JPL JPL Wired Wikis at NASA - PMC2012 10
  • 11. JPL Wired Wiki ‐ Overview JPL Wired is a Wikipedia‐style, online resource customized for and written by JPL employees. It is completely open and  ready to be used by anyone on lab (except for Foreign Nationals due to not wanting to deal with ITAR restrictions). JPL  Wired is a place to document concise explanations for common JPL engineering, scientific and general subjects of  interest from a JPL point of view. Articles also may include links to standards, useful websites, book references and good  JPL points of contact if further clarification is needed. The "big picture" goal is to capture all the great information that people have stored on their hard drives, in their file cabinets or in their heads and put it “in the cloud” so everyone can  have access to it.  It doesn’t replace official document repositories, rather it provides some context and links to those  repositories.  Think “Grand Central Station” as opposed to “Mecca”Results since inception • Over 762 stand alone  articles• Over 200 unique  contributors• 170,000 article views• 43,000 site visits• Average time of 4 minutes  per visit Wikis at NASA - PMC2012 11
  • 12. What it IS: • What it is NOT intended to be:•A place to document concise explanations for common • A place to document official standards or procedures. Wired doesJPL engineering, scientific and general subjects of provide context for the content you might find there and then linksinterest from a JPL point of view. Articles also may to the official documentation. "Grand Central Station" as opposed toinclude links to standards, useful websites, book "Mecca".references and good JPL points of contact if further • A substitute for experience. Its a map drawn by other experiencedclarification is needed (eg: Drop tests) JPL engineers but you still have to move your own feet to gain the•For those behind the JPL firewall, it is an openly wisdom only experience can provideaccessible site to give access to all the great informationthat currently exists isolated in file cabinets and on harddrives across the lab.•An excellent way to transfer lessons learned and to passon subject matter knowledge. Its allows the JPL engineerto more efficiently leverage off the research andexperience of his/her peers•"The first place you go" when needing to find out moreabout a subject as a JPL engineer. Its a jumping ground,guiding you in the right direction for your specificapplication. Think "Grand Central Station"•(take a deep breath) Open for editing by almost all. AWeb 2.0 mentality for encouraging collaboration Wikis at NASA - PMC2012 12
  • 13. Wikis at NASA - PMC2012 13
  • 14. HOT Wired is a regular email publication and highlights all the new articles on WiredDecember 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 14
  • 15. December 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 15
  • 16. December 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 16
  • 17. December 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 17
  • 18. December 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 18
  • 19. Jeff Bolognese/GSFCMechanical Systems Wiki / AETD Wiki Wikis at NASA - PMC2012 19
  • 20. Mechanical Systems Analysis & Simulation Branch Wiki OverviewThe Mechanical Systems Analysis and Simulation Branch (GSFC Code 542)Wiki pages reside in the AETD.  The  pages build on a knowledge capture effort within the branch started back in 1994 – The Finite Element  Continuous Improvement (FEMCI) group.  As part of that effort a series of web pages were produced with  information on structural analysis and modeling techniques.  Those “static” web pages have been  transferred to the Wiki and new content added.  The Wiki format allows all members of the branch to  more easily and rapidly add content and continue to grow the branch storehouse of knowledge.  The Wiki  has made it easier to add more dynamic and interactive content such as surveys, videos, and other multi‐ media content.  Branch Wiki pages established in October 2010• Transfer of FEMCI web pages to Wiki – Additional pages added to expand that base content – Beginning to record presentations and post that multimedia content in addition to  “static” presentation content• Used extensively for branch retreat and “continuous improvement” activities – Capture of notes for retreat – Notes and information on future planning activities• Results• 184 pages in Code 542 Wiki• ~25 % of the branch has contributed content • Not including heritage FEMCI pages Wikis at NASA - PMC2012 20
  • 21. Mechanical Systems Analysis and Simulation Branch Wiki “home”December 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 21
  • 22. Sample FEMCI Presentation Archive Documentation linked to Wiki pages Presentations are recorded and made available on WikiDecember 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 22
  • 23. FEMCI “Knowledge” Article Knowledge content has extensive use of formulas using LaTeXDecember 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 23
  • 24. Interactive Content – FEMCI Survey Interactive content such as surveys used to encourage active useDecember 2010 NASA Goddard Space Flight Center • Enabling the “Reality of Tomorrow” 24
  • 25. Haley Stephenson/HQ OCE APPEL Wikis at NASA - PMC2012 25
  • 26. OverviewIndividual Competence Team Performance Organizational Knowledge Courses Forums Training Workshops ??? Wikis at NASA - PMC2012 26
  • 27. The Challenge You’ve been selected to be a Principal Investigator at NASA.How do you learn to do your job? Wikis at NASA - PMC2012 27
  • 28. An Experiment Wikis at NASA - PMC2012 28
  • 29. For Example Wikis at NASA - PMC2012 29
  • 30. Beyond PI ForumCourse Materials & Instructor Support Workforce Collaboration Tool Knowledge Taxonomy Wikis at NASA - PMC2012 30