Certified IT Support ProfessionalVS-1026
Certified IT Support Professionalwww.vskills.inCertifiedCertifiedCertifiedCertified IT Support ProfessionalIT Support Prof...
Certified IT Support Professionalwww.vskills.inFee Structure:Fee Structure:Fee Structure:Fee Structure:Rs. 2,000/- (Includ...
Certified IT Support Professionalwww.vskills.inTable of Content1. Electronics basics1. Electronics basics1. Electronics ba...
Certified IT Support Professionalwww.vskills.in5.9 POST (Power On Self Test)5.10 BIOS, CMOS and CMOS Battery5.11 Jumpers a...
Certified IT Support Professionalwww.vskills.in9.4 Digital Video9.5 Video Signals9.6 Monitors9.7 Cathode Ray Tube (CRT)9.8...
Certified IT Support Professionalwww.vskills.in13. Laptop13. Laptop13. Laptop13. Laptop13.1 Laptop Basics13.2 Why a Laptop...
Certified IT Support Professionalwww.vskills.inCourse OutlineCourse OutlineCourse OutlineCourse Outline1. Electronics basi...
Certified IT Support Professionalwww.vskills.inForm factors of motherboardI/O Ports and Peripheral InterfacesDifferent mem...
Certified IT Support Professionalwww.vskills.inExplaining floppy drivesDetails on hard disk driveSteps for formatting hard...
Certified IT Support Professionalwww.vskills.inHow to maintain a printerTroubleshooting printer12. Peripherals Devices12. ...
Certified IT Support Professionalwww.vskills.in15. Networking Basics15. Networking Basics15. Networking Basics15. Networki...
Certified IT Support Professionalwww.vskills.inSample QuestionsSample QuestionsSample QuestionsSample Questions1. What is ...
Certified IT Support Professional
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Certified IT Support Professional

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Vskills Offering Certification in IT Support, The Course is intended for professionals and technical graduates seeking career in Software industry and wanting to excel in chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression. Indian IT industry is moving up the value curve, and today’s scenario demands more specialization and that is where a certification of this type will add value. The course is developed with a motive to enhance your skills and helps in building confidence, thus making your job more challenging and rewarding. The certification helps extend IT support skills and ultimately achieve proficiency at work.

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Transcript of "Certified IT Support Professional"

  1. 1. Certified IT Support ProfessionalVS-1026
  2. 2. Certified IT Support Professionalwww.vskills.inCertifiedCertifiedCertifiedCertified IT Support ProfessionalIT Support ProfessionalIT Support ProfessionalIT Support ProfessionalCertification CodeCertification CodeCertification CodeCertification Code VS-1026IT Support ProfessionalIT Support ProfessionalIT Support ProfessionalIT Support Professional CertificationCertificationCertificationCertification allows organizations to strategize their IT policy andsupport for uninterrupted uptime of IT resources. For growth and development, allorganizations need well-timed and efficient IT support to function effectively. Nearly everysector requires IT support professionals; to perform IT support tasks such as keepingsystems in running condition and troubleshooting if any IT related problem arises to keepan office running smoothly and efficiently. Vskills provide certification course for thoseseeking career in IT support that help people with IT support jobs to perform their tasksbetter.Why should one take this certification?Why should one take this certification?Why should one take this certification?Why should one take this certification?This Course is intended for professionals and technical graduates seeking career inSoftware industry and wanting to excel in chosen areas. It is also well suited for those whoare already working and would like to take certification for further career progression.Indian IT industry is moving up the value curve, and today’s scenario demands morespecialization and that is where a certification of this type will add value. The course isdeveloped with a motive to enhance your skills and helps in building confidence, thusmaking your job more challenging and rewarding. The certification helps extend ITsupport skills and ultimately achieve proficiency at work.Who will benefit from taking this certification?Who will benefit from taking this certification?Who will benefit from taking this certification?Who will benefit from taking this certification?This course benefits students who wish to make a career in IT support industry. Thiscourse is also beneficial for professionals already working and wants to acquire knowledgein this segment of industry. Students will be ready for jobs from day 1 since this is a highdemand skill in software companies. Professionals already in the IT support sector lookingfor job switch will also benefit from this certification. The certification is designed to focuson development of employability skills essential for todays IT support professional thatinculcate organization and time management, stress management, self-analysis, self-promotion and professional development skills. It provides an opportunity for those whowish to work in an organization as an IT support professional.Test Details:Test Details:Test Details:Test Details:• Duration:Duration:Duration:Duration: 60 minutes• No. of quNo. of quNo. of quNo. of questions:estions:estions:estions: 50• Maximum marks:Maximum marks:Maximum marks:Maximum marks: 50, Passing marks: 25 (50%); There is no negative marking inthis module.
  3. 3. Certified IT Support Professionalwww.vskills.inFee Structure:Fee Structure:Fee Structure:Fee Structure:Rs. 2,000/- (Includes all taxes)Companies that hireCompanies that hireCompanies that hireCompanies that hire VskillsVskillsVskillsVskills Certified IT Support ProfessionalCertified IT Support ProfessionalCertified IT Support ProfessionalCertified IT Support ProfessionalVskills Certified IT Support professional will find employment in banks, Schools,corporate, travel and tourism, hotel Industry etc as IT support staff. Practically everybusiness needs an IT support professional and this course can really help get a job that youdeserve.IT support professionals are in great demand and major IT companies in India hire them.There are a lot of boutique niche companies, specializing in Integration Services, who areconstantly hiring knowledgeable professionals. International job consultants also areconstantly looking for IT support specialists for overseas jobs. The skill is also greatly indemand in government projects.
  4. 4. Certified IT Support Professionalwww.vskills.inTable of Content1. Electronics basics1. Electronics basics1. Electronics basics1. Electronics basics1.1 Electricity versus Electronics1.2 Electricity Basics1.3 Analog electronics1.4 Digital electronics2.2.2.2. Computer BasicsComputer BasicsComputer BasicsComputer Basics2.1 Introduction - What is Computer?2.2 Characteristics of computer2.3 Generation of computers2.4 Classification of Computers2.5 Applications of Computer2.6 Representation of information2.7 Commonly Used Computer Terms2.8 Basic Operations of a Computer3.3.3.3. Introducing HardwareIntroducing HardwareIntroducing HardwareIntroducing Hardware3.1 Input Device3.2 Output Devices3.3 Cabinet or chassis3.4 Storage Devices3.5 Essential Technician Tools3.6 Troubleshooting principle4.4.4.4. Chassis Or CabinetChassis Or CabinetChassis Or CabinetChassis Or Cabinet4.1 Chassis types4.2 Form Factor4.3 Chassis Components4.4 Opening Different Chassis4.5 Accessing Components4.6 Switched Mode Power Supply (SMPS)4.7 Install and Replace SMPS4.8 Troubleshoot SMPS4.9 Electrostatic discharge (ESD)5. Motherboard5. Motherboard5. Motherboard5. Motherboard5.1 Basic Components Identification5.2 Form Factor5.3 I/O Ports and Peripheral Interfaces5.4 Memory Slots5.5 Expansion Slots5.6 Expansion cards5.7 Disk Drives Connectors5.8 Chipset
  5. 5. Certified IT Support Professionalwww.vskills.in5.9 POST (Power On Self Test)5.10 BIOS, CMOS and CMOS Battery5.11 Jumpers and DIP Switches5.12 CPU Socket5.13 Cooling5.14 Configuring the Motherboard5.15 Install, Replace and Maintain a Motherboard5.16 THE BOOTING PROCESS6. Processor6. Processor6. Processor6. Processor6.1 CPU Basics6.2 CPU Features6.3 CPU Internals6.4 History6.5 CPU technologies6.6 Identify the CPU6.7 Install or Remove CPU6.8 Troubleshoot CPU and Motherboard7. Memory7. Memory7. Memory7. Memory7.1 Memory Basics7.2 DRAM7.3 SRAM7.4 ROM7.5 CMOS7.6 Flash Memory7.7 Memory Packaging7.8 Identify your RAM7.9 Install RAM7.10 Remove RAM7.11 Troubleshooting Memory8.8.8.8. SSSStoragetoragetoragetorage DDDDeviceeviceeviceevicessss8.1 Optical Drives – CD and DVD-ROM/R/RW and Blue ray8.2 Removable Storage – Tape, Flash, SD and USB8.3 Hybrid Drive8.4 Floppy Drives8.5 Hard Disk Drive Systems8.6 Formatting Hard Disk8.7 Drive Connector and Cables8.8 Install Hard Disk8.9 Troubleshoot Hard Disk9.9.9.9. DDDDisplaisplaisplaisplayyyy DDDDevicesevicesevicesevices9.1 Display Basics9.2 Formats and Interfaces9.3 Analog Video
  6. 6. Certified IT Support Professionalwww.vskills.in9.4 Digital Video9.5 Video Signals9.6 Monitors9.7 Cathode Ray Tube (CRT)9.8 Liquid Crystal Displays (LCDs)9.9 Install Monitor9.10 Troubleshoot Monitor10. Keyboard & Mouse10. Keyboard & Mouse10. Keyboard & Mouse10. Keyboard & Mouse10.1 Keyboard Basics10.2 Keyboard Key Layouts10.3 Keyboard Technologies10.4 Keyboard Interfaces10.5 Keyboard Maintenance.10.6 Keyboard Troubleshooting10.7 Mouse Basics10.8 Mouse Technologies10.9 Mouse Interfaces10.10 Mouse Troubleshooting10.11 Mouse Maintenance11. Printers11. Printers11. Printers11. Printers11.1 Printer Basics11.2 The Printing Process11.3 Printer Types11.4 Dot-Matrix Printer11.5 Inkjet Printer11.6 Thermal Printers11.7 Laser Printers11.8 Printer Interfaces11.9 Page Description Languages11.10 Install Printer11.11 Maintaining Printer11.12 Troubleshooting Printer12. Peripherals12. Peripherals12. Peripherals12. Peripherals DDDDevicesevicesevicesevices12.1 Scanners12.2 TV Tuner Cards12.3 MFD12.4 Webcam12.5 Digital Camera12.6 Computer speakers12.7 Microphone12.8 UPS12.9 KVM
  7. 7. Certified IT Support Professionalwww.vskills.in13. Laptop13. Laptop13. Laptop13. Laptop13.1 Laptop Basics13.2 Why a Laptop?13.3 Classification13.4 Components13.5 Notebook Maintenance13.6 Troubleshooting Notebook13.7 Laptop Upgrading13.8 Install, Upgrade or Remove Memory13.9 Install, Upgrade or Remove Optical Drive13.10 Install, Upgrade or Remove Battery14.14.14.14. OperatingOperatingOperatingOperating SystemSystemSystemSystem14.1 Introduction14.2 File and Directory14.3 Using Commands14.4 Introduction to simple batch files14.5 Windows XP Setup14.6 Windows User interface14.7 File and Folder Management14.8 Windows configuration14.9 Windows Accessories14.10 Windows Management14.11 Optimizing Windows14.12 Windows Troubleshooting14.13 Restore Windows15. Networking B15. Networking B15. Networking B15. Networking Basicsasicsasicsasics15.1 What is a network?15.2 Types of Networks15.3 Network Devices15.4 Internet Connectivity Options15.5 Network Cabling and Connectors15.6 IPv415.7 TCP/IP Protocols and Ports15.8 Configuring IPv4 Steps15.9 IPv615.10 Network Troubleshooting15.11 Command-Line Tools
  8. 8. Certified IT Support Professionalwww.vskills.inCourse OutlineCourse OutlineCourse OutlineCourse Outline1. Electronics basics1. Electronics basics1. Electronics basics1. Electronics basicsClarifies doubts between electricity and electronicsExplanation of basic electricity termsDetails on analog electronicsDetails on digital electronics2. Computer Basics2. Computer Basics2. Computer Basics2. Computer BasicsWhat is Computer?Features of a computerWhat is meant by generation of computersDifferent types of ComputersUses of ComputerHow is information represented in computerCommonly Used Computer TermsThe basic operations in a computer3. Introducing Hardware3. Introducing Hardware3. Introducing Hardware3. Introducing HardwareExplaining different input deviceIllustrating different output devicesExplaining cabinet of a computerStorage Devices in a computerTechnician tools which are neededTroubleshooting principle to be followed4. Chassis Or Cabinet4. Chassis Or Cabinet4. Chassis Or Cabinet4. Chassis Or CabinetExplaining different types of chassisForm Factor of cabinetsParts of a chassisHow to open different chassisHow to access components in a chassisBasics of Switched Mode Power Supply (SMPS)Steps to install and replace SMPSHow to troubleshoot SMPSWhat is electrostatic discharge (ESD)5. Motherboard5. Motherboard5. Motherboard5. MotherboardBasic Components of motherboard
  9. 9. Certified IT Support Professionalwww.vskills.inForm factors of motherboardI/O Ports and Peripheral InterfacesDifferent memory slots on motherboardExpansion slots of motherboardExpansion cards used on motherboardsVarious disk drives connectorsWhat is ChipsetSteps in POST (Power On Self Test)Explanation of BIOS, CMOS and CMOS BatteryJumpers and DIP Switches on motherboardCPU Socket of motherboardDetailing CoolingConfiguring the MotherboardInstall, Replace and Maintain a MotherboardExplaining the booting process6. Processor6. Processor6. Processor6. ProcessorCPU BasicsCPU FeaturesCPU InternalsHistory of CPUCPU technologiesIdentify the CPUInstall or Remove CPUTroubleshoot CPU and Motherboard7. Memory7. Memory7. Memory7. MemoryMemory BasicsWhat is DRAMExplaining SRAMDetailing ROMDetails on CMOSIllustrating flash memoryDifferent memory packagingHow to identify RAMSteps to install RAMSteps for removing RAMTroubleshooting memory8. Storage D8. Storage D8. Storage D8. Storage DevicesevicesevicesevicesIllustrating different optical drivesDifferent removable storageWhat is Hybrid Drive
  10. 10. Certified IT Support Professionalwww.vskills.inExplaining floppy drivesDetails on hard disk driveSteps for formatting hard diskDifferent drive connector and cablesSteps to install hard diskHow to troubleshoot a hard disk9. Display Devices9. Display Devices9. Display Devices9. Display DevicesBasics of computer displayVarious display formats and interfacesDetails of analog videoExplanation of digital videoWhat is Video SignalsDifferent type of MonitorsExplanation of Cathode Ray Tube (CRT)Details on Liquid Crystal Displays (LCDs)Steps to install monitorHow to troubleshoot monitor10. Keyboard & Mouse10. Keyboard & Mouse10. Keyboard & Mouse10. Keyboard & MouseBasics of keyboardVarious key layouts of a keyboardDifferent keyboard technologiesInterfaces used by a keyboardHow to maintain a KeyboardTroubleshooting of KeyboardMouse BasicsVarious technologies of a mouseMouse InterfacesSteps for mouse troubleshootingMouse maintenance tips11. Printers11. Printers11. Printers11. PrintersBasics of a printerProcess of printingVarious types of printerDot-Matrix PrinterInkjet PrinterThermal PrintersLaser PrintersVarious interfaces of printerPage Description LanguagesSteps to install a printer
  11. 11. Certified IT Support Professionalwww.vskills.inHow to maintain a printerTroubleshooting printer12. Peripherals Devices12. Peripherals Devices12. Peripherals Devices12. Peripherals DevicesScannersTV Tuner CardsMFDWebcamDigital CameraComputer speakersMicrophoneUPSKVM13. Laptop13. Laptop13. Laptop13. LaptopBasics of a laptopWhy to use a Laptop?Classification of laptopsComponents in a laptopHow to maintain a notebookTroubleshooting notebookSteps for upgrading a laptopInstall, Upgrade or Remove MemoryInstall, Upgrade or Remove Optical DriveInstall, Upgrade or Remove Battery14. Operating System14. Operating System14. Operating System14. Operating SystemIntroduction to operating systemWhat is file or directoryUsing CommandsSimple batch files introductionSteps to install Windows XPWindows User interfaceFile and folder management in windowsConfiguring the Windows OSWindows AccessoriesWindows ManagementOptimizing Windows OSSteps in troubleshooting WindowsMethod to restore Windows
  12. 12. Certified IT Support Professionalwww.vskills.in15. Networking Basics15. Networking Basics15. Networking Basics15. Networking BasicsWhat is a network?Different types of networksDevices used in a networkExplaining various internet connectivity optionsNetwork Cabling and ConnectorsIPv4TCP/IP Protocols and PortsSteps to configure IPv4IPv6Troubleshooting network problemsCommand-Line Tools
  13. 13. Certified IT Support Professionalwww.vskills.inSample QuestionsSample QuestionsSample QuestionsSample Questions1. What is BIT?1. What is BIT?1. What is BIT?1. What is BIT?A. Bachelor in ITB. Binary DigitC. Bangalore IT parkD. Another name for piece2. DIR COMMAND OF MS2. DIR COMMAND OF MS2. DIR COMMAND OF MS2. DIR COMMAND OF MS----DOS IS AN?DOS IS AN?DOS IS AN?DOS IS AN?A. External commandB. Internal commandC. Both of aboveD. None3. 1 MB EQUALS3. 1 MB EQUALS3. 1 MB EQUALS3. 1 MB EQUALSA. 1000 KBB. 1024 GBC. 1024 bytesD. 1024 KB4. WHAT IS4. WHAT IS4. WHAT IS4. WHAT IS FAT ?FAT ?FAT ?FAT ?A. ObeseB. Falcon TechniqueC. File Allocation TechniqueD. File Allocation Table5. ALT+ F4 IS AN SHORTCUT TO5. ALT+ F4 IS AN SHORTCUT TO5. ALT+ F4 IS AN SHORTCUT TO5. ALT+ F4 IS AN SHORTCUT TOA. Open MS-WordB. CopyC. Close windowsD. PasteAnswers: 1 (B), 2 (B), 3 (D), 4 (D), 5 (C)

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