The Dougy Center’s
Care and Feeding of Volunteers
           Volunteers
    The Foundation of our Program!
Volunteer Component
Presentation Goals
1. Volunteer Role
2. Retention & Appreciation
3. Recruitment
4. Training & Placemen...
Role of the Volunteer
Volunteer Opportunities
  – Peer Group facilitators
  – Fundraising
  – Office
Volunteer Facilitator...
Volunteer Retention
•   160 + Volunteers
•   100 (63%)       0-4 years
•   32 (20%) 5-9
•   17 (11%)        10-14
•   10 (...
Volunteer Appreciation
• Pre and Post meeting
  acknowledgement
• Birthday cards
• Anniversary beading
  ceremony
• Closin...
Volunteer Recruitment
                       • Create a plan
                           – Who?
                           ...
Volunteer Screening
• Create a job description
  – Time, training, role, supervision
• Design an application
  – Loss hist...
Volunteer Training
Training Goals
• Process their own grief
• Be part of a peer support group
• Learn TDC model
• Practice...
Volunteer Training…cont.
• Pick days & times that
  work for your
  audience
• Our model is 25 hours
  1 or 2 weekends +
 ...
Volunteer Placement
• Post training application
• Meet with volunteer
  coordinator to discuss
   – Reactions to training
...
Volunteer Supervision
Supervision Issues:
• Role & responsibilities
• Who is the supervisor?
• When – pre & post meeting
•...
Special Issues That Impact
             Volunteers
• Death of family member or friend
• Changes in the Program
  – Move or...
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202 a Hoff presentation

  1. 1. The Dougy Center’s Care and Feeding of Volunteers Volunteers The Foundation of our Program!
  2. 2. Volunteer Component Presentation Goals 1. Volunteer Role 2. Retention & Appreciation 3. Recruitment 4. Training & Placement 5. Supervision 6. Special Issues
  3. 3. Role of the Volunteer Volunteer Opportunities – Peer Group facilitators – Fundraising – Office Volunteer Facilitators – Bring an open heart & mind – Complete training – Commit for one year – Participate in a peer grief support group – Adhere to the Safety Guidelines
  4. 4. Volunteer Retention • 160 + Volunteers • 100 (63%) 0-4 years • 32 (20%) 5-9 • 17 (11%) 10-14 • 10 (6%) 15-20+ • Longest standing volunteer is 22 years What makes them stay?
  5. 5. Volunteer Appreciation • Pre and Post meeting acknowledgement • Birthday cards • Anniversary beading ceremony • Closing ceremonies • Bereavement cards • Thank you notes • Appreciation Dinner
  6. 6. Volunteer Recruitment • Create a plan – Who? – Where can we find them? – Who already knows them? • Who is your ideal volunteer? • Assess community resources • Target outreach efforts • Talk about your program – everywhere! “Anybody who loves to work with people and is compassionate, understanding and willing to get rid of their own unfinished business. That is the only requirement.” ~ Elisabeth Kubler-Ross
  7. 7. Volunteer Screening • Create a job description – Time, training, role, supervision • Design an application – Loss history, experience working with children, references. – Look for red flags – criminal background check, poor references • Interview teen volunteer applicants before training.
  8. 8. Volunteer Training Training Goals • Process their own grief • Be part of a peer support group • Learn TDC model • Practice individual & group facilitation skills • Experience different means to express grief – Art, Dramatic Play, Talk, and Big Energy Play
  9. 9. Volunteer Training…cont. • Pick days & times that work for your audience • Our model is 25 hours 1 or 2 weekends + mortuary tour • Schedule in-service trainings for ongoing skill development
  10. 10. Volunteer Placement • Post training application • Meet with volunteer coordinator to discuss – Reactions to training – Suitability concerns – Schedule/group preferences • Place in a group!
  11. 11. Volunteer Supervision Supervision Issues: • Role & responsibilities • Who is the supervisor? • When – pre & post meeting • How to address concerns • Asking volunteers to leave • Ongoing training – 3-4 in service trainings, newsletters
  12. 12. Special Issues That Impact Volunteers • Death of family member or friend • Changes in the Program – Move or change program space – Change of staff responsibilities • Loss of staff member or facilitator – Quit or closed, left under positive conditions – Fired or left under challenging conditions • Illness or Death of a Facilitator or Staff

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