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202 a Hoff presentation

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Transcript

  • 1. The Dougy Center’s Care and Feeding of Volunteers Volunteers The Foundation of our Program!
  • 2. Volunteer Component Presentation Goals 1. Volunteer Role 2. Retention & Appreciation 3. Recruitment 4. Training & Placement 5. Supervision 6. Special Issues
  • 3. Role of the Volunteer Volunteer Opportunities – Peer Group facilitators – Fundraising – Office Volunteer Facilitators – Bring an open heart & mind – Complete training – Commit for one year – Participate in a peer grief support group – Adhere to the Safety Guidelines
  • 4. Volunteer Retention • 160 + Volunteers • 100 (63%) 0-4 years • 32 (20%) 5-9 • 17 (11%) 10-14 • 10 (6%) 15-20+ • Longest standing volunteer is 22 years What makes them stay?
  • 5. Volunteer Appreciation • Pre and Post meeting acknowledgement • Birthday cards • Anniversary beading ceremony • Closing ceremonies • Bereavement cards • Thank you notes • Appreciation Dinner
  • 6. Volunteer Recruitment • Create a plan – Who? – Where can we find them? – Who already knows them? • Who is your ideal volunteer? • Assess community resources • Target outreach efforts • Talk about your program – everywhere! “Anybody who loves to work with people and is compassionate, understanding and willing to get rid of their own unfinished business. That is the only requirement.” ~ Elisabeth Kubler-Ross
  • 7. Volunteer Screening • Create a job description – Time, training, role, supervision • Design an application – Loss history, experience working with children, references. – Look for red flags – criminal background check, poor references • Interview teen volunteer applicants before training.
  • 8. Volunteer Training Training Goals • Process their own grief • Be part of a peer support group • Learn TDC model • Practice individual & group facilitation skills • Experience different means to express grief – Art, Dramatic Play, Talk, and Big Energy Play
  • 9. Volunteer Training…cont. • Pick days & times that work for your audience • Our model is 25 hours 1 or 2 weekends + mortuary tour • Schedule in-service trainings for ongoing skill development
  • 10. Volunteer Placement • Post training application • Meet with volunteer coordinator to discuss – Reactions to training – Suitability concerns – Schedule/group preferences • Place in a group!
  • 11. Volunteer Supervision Supervision Issues: • Role & responsibilities • Who is the supervisor? • When – pre & post meeting • How to address concerns • Asking volunteers to leave • Ongoing training – 3-4 in service trainings, newsletters
  • 12. Special Issues That Impact Volunteers • Death of family member or friend • Changes in the Program – Move or change program space – Change of staff responsibilities • Loss of staff member or facilitator – Quit or closed, left under positive conditions – Fired or left under challenging conditions • Illness or Death of a Facilitator or Staff