N-able Launches N-central 9.4 and Help Desk Manager
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N-able Launches N-central 9.4 and Help Desk Manager

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See all the features in N-central® 9.4 including ...

See all the features in N-central® 9.4 including

• Full monitoring support for Mac devices
• BYORemote Control with TeamViewer
• Automation Manager enhancements
• Usability improvements
• And more
Plus, we'll introduce Help Desk Manager!

Get the scoop on this powerful, MSP-optimized version of the award-winning SolarWinds Web Help Desk. Now available stand alone or fully integrated with N-central.

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  • Asset synchronization – N-Central pushes the list of Assets to HDM, as soon as a device is discovered.Ticketing – N-Central can create tickets in HDM automatically based on problems it detects. These can be turned off/on based on a number of variables. Manual ticket creation is also pushed to HDMCustomer list can be pushed to HDM and mapped to existing customersTicketing tab added for HDM – so for each device, you can see if any tickets are opened on them (should show all tickets no matter where they were created – only N-Central tickets for now) 
  • - Rebranding of SolarWinds productAlready has a large customer baseConformanceHosted/on-premise
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N-able Launches N-central 9.4 and Help Desk Manager N-able Launches N-central 9.4 and Help Desk Manager Presentation Transcript

  • Introducing N-able™ Help Desk Manager & N-central 9.4 © 2014 N-able Technologies, Inc. All rights reserved.
  • Presented by © 2014 N-able Technologies, Inc. All rights reserved. Patrick Albert Product Manager N-central Core and PSA Integrations Karen Recoskie Product Manager Help Desk Manager, Report Manager
  • Webinar FAQ © 2014 N-able Technologies, Inc. All rights reserved. • Time expectations: 40 mins + Q&A • We’ll be covering questions at the end • Ask questions as you think of them • This will be recorded and posted within the next week Phone: 1-888-200-4200 Access Code: 14152951
  • What’s New in N-central 9.4 • Usability and UI Enhancements • Self-Healing Improvements • Improved OS X® Support • New Monitoring Support • Remote Control Manager – TeamViewer™ • Automation Manager 1.7 • Help Desk Manager Integration • And more! © 2014 N-able Technologies, Inc. All rights reserved.
  • Actions on Active Issues Quickly delete misconfigured tasks, adjust thresholds, run scripts or refresh monitoring. © 2014 N-able Technologies, Inc. All rights reserved.
  • Device Import Changes • Adjust properties for the device before import • Deprecation of the Mappings screen • Auto-import any device class that N-central can pre-map (Switch, Printers, etc.) • Option to return a device to the Import screen upon deletion © 2014 N-able Technologies, Inc. All rights reserved.
  • Self-Healing • Script Output in the Self-Healing and Job Status views • Specify Credentials (Local System, Device, Custom) • Used Monitored Service options • Execution Timeouts © 2014 N-able Technologies, Inc. All rights reserved.
  • Improved OS X Support • Push agents via the Windows® Software Probe • New Workstations – OSX Device Class • Asset Discovery now detects • Applications • Printers • Physical drives • Devices attached using Thunderbolt • Other hardware information. • Recurring Asset Discovery © 2014 N-able Technologies, Inc. All rights reserved.
  • Enhanced Monitoring Cisco® Make/Model/Manufacturer discovery Traffic improvements (ifAlias and ifSpeed discovery) New Cisco Services (and templates/filters) • VPN Tunnel (Cisco) service • Cisco Overall VPN Status service • Fan Status (Cisco) service • Power Supply (Cisco) service • Temperature Status (Cisco) service • Active DSO's (Cisco) service • Switch Status (Cisco StackWise®) • Stack Status (Cisco StackWise) • 40+ Cisco Call Manager services Out-of-the-box StorageCraft® discovery and monitoring © 2014 N-able Technologies, Inc. All rights reserved.
  • Remote Control Manager TeamViewer Integration • Discovery of version and DeviceID • Password field • Launch using JRCC-based Remote Control button • Available in Remote Control Defaults • Support for Windows/OS X © 2014 N-able Technologies, Inc. All rights reserved.
  • Automation Manager 1.7 © 2014 N-able Technologies, Inc. All rights reserved.
  • Patch Manager © 2014 N-able Technologies, Inc. All rights reserved.
  • Browser Support Chrome! © 2014 N-able Technologies, Inc. All rights reserved.
  • Introducing Help Desk Manager! • Help Desk Manager (HDM) is a powerful help desk and ticketing management solution for MSPs. • Use it on its own or fully integrated with N-central • Powerful, web-based internal IT help desk and ticketing • MSP-optimized version of the award-winning, industry recognized SolarWinds Web Help Desk® © 2014 N-able Technologies, Inc. All rights reserved.
  • Some more background… SolarWinds Web Help Desk has an established customer base including companies such as: • Apple® • Disney® • NASA™ • US Government Departments (multiple) • Many more… “The software is insanely good. Great design and full-featured, worth every cent. If you are serious about your business and ticket tracking, use Web Help Desk.” Geof Bowie Think Fixed, Inc. © 2014 N-able Technologies, Inc. All rights reserved.
  • More Testimonials “We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.” Dino Kotenoglou – Director of DSS Martha Stewart Living Omnimedia, Inc. “After trialing several helpdesk solutions we settled with Web Help Desk which has proved far and away the best solution to our global IT support needs. Highly customisable, intuitive interface, very well thought out, superb support - great feedback from our techs and users alike. Highly recommended!"• Roddy Campbell - Group IT Manager Caledonian Alloys Limited See more at http://www.webhelpdesk.com/testimonials/ © 2014 N-able Technologies, Inc. All rights reserved.
  • HDM Feature Comparison Help Desk/Ticketing CRM Service Level Mgmt Billing Time and Expenses Reporting & Dashboarding Tech Routing/scheduling Parts & Asset Inventory Outsource Mgmt Project Mgmt Contracts Knowledge Base Integrated Surveys HDM PSA * * © 2014 N-able Technologies, Inc. All rights reserved.
  • Help Desk Manager Features Fully integrated with N-central, Help Desk Manager is a scalable, powerful, web-based IT ticketing solution. • E-mail to ticket to e-mail support • Customer portals • Issue/Problem/Request ITIL alignment • Automatic ticket assignment based on issue type, available technicians and escalation level • Time and material billing • Integrated knowledge base system • Integrated survey engine • Drag-n-Drop dashboards with drill-down © 2014 N-able Technologies, Inc. All rights reserved.
  • Integration with N-central 9.4 Help Desk Manager is integrated with N-central (under PSA Integration) and this combination provides: • Asset Synchronization • Ticket Generation – manual and/or automatic • Customer Export and Mapping • View HDM tickets in N-central by device © 2014 N-able Technologies, Inc. All rights reserved.
  • Help Desk Manager Notes • Help Desk Manager can be run stand-alone or integrated with N-central 9.4 • Help Desk Manager is available now for on-premises trials and deployments. Our hosted version is coming soon. Contact sales@n-able.com for more details. • Supported Environments • Available for Windows and Linux® • Underlying database support: PostgreSQL™ (embedded), SQL Server® and MySQL® © 2014 N-able Technologies, Inc. All rights reserved.
  • Demo © 2014 N-able Technologies, Inc. All rights reserved.
  • Any Questions? © 2014 N-able Technologies, Inc. All rights reserved.
  • Thank You for Attending • Questions? sales@n-able.com • Sign up for a free trial of N-central or Help Desk Manager at N-able.com • Visit our blog at blogs.n-able.com • After the webcast – these slides & the webcast will be available on SlideShare – www.slideshare.net/N-ableSlides © 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
  • Legal Information The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies. © 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.