N-able Backup Manager
How to maximize per-customer
revenue through backup
© 2014 N-able Technologies, Inc. All rights rese...
Presented By
© 2014 N-able Technologies, Inc. All rights reserved.
Bryan Zimmerman
Product Manager
Bret Dayley
Marketing A...
Webinar FAQ
25min presentation + 5min Q&A
Copies will be emailed and posted online
Phone: 1-888-200-4200
Access Code: 1415...
Agenda
1. Grow your business
2. Protect your customers business
3. Provide full service
© 2014 N-able Technologies, Inc. A...
Every week 140,000 hard disks drives
crash in the United States*
© 2014 N-able Technologies, Inc. All rights reserved.
* F...
Every week 140,000 hard disks drives
crash in the United States*
© 2014 N-able Technologies, Inc. All rights reserved.
If ...
Disaster recovery as a service
market is expected to grow at
© 2014 N-able Technologies, Inc. All rights reserved.
55.2% t...
1. Grow your business
© 2014 N-able Technologies, Inc. All rights reserved.
More Services = More Revenue
Basic Service
• Remote Monitoring
• Maintenance
Full Service
• Remote Monitoring
• Maintenanc...
Running the numbers
Average Customer Makeup
• 2 Servers
• 20 Workstations
Suggested Customer Pricing
• $100-$150 per month...
But where do you start?
© 2014 N-able Technologies, Inc. All rights reserved.
Find a great partner
© 2014 N-able Technologies, Inc. All rights reserved.
• A partner, not a software provider
• Platform...
Find great technology
• Recoverability
• Industry-leading reliability means systems and data are recoverable when
you need...
Make sure there is a great onboarding process
• Helps you get up to speed and setup the system for the
first time
• There ...
Great Partner
Great Technology
Great Onboarding
More Services & More Revenue
• Remote Monitoring
• Maintenance
• Patch Man...
2. Protect your customers business
© 2014 N-able Technologies, Inc. All rights reserved.
90% of businesses losing data from
a disaster are forced to shut down
within 2 years
© 2014 N-able Technologies, Inc. All ...
Only 44% of businesses
successfully recovered information
after a recent data recovery event
© 2014 N-able Technologies, I...
53% of claimants never recoup the
losses incurred by a disaster
© 2014 N-able Technologies, Inc. All rights reserved. © 20...
Backup covers a variety of incidents
• Server failure
• Hard drive failure
• Power outages
• Viruses
• Disgruntled employe...
It Pays to Plan
© 2014 N-able Technologies, Inc. All rights reserved.
You Need Professional Help: Report by Aberdeen Group...
3. Provide full service
© 2014 N-able Technologies, Inc. All rights reserved.
Provide your customers with a BDR plan
Help them identify:
• Where their data is
• What services they depend on
• What is ...
5 BDR Best Practices
Automate Constrain Standardize Consolidate Isolate
© 2014 N-able Technologies, Inc. All rights reserv...
“backup and recovery procedures could be
reduced by 85-90% when automation and
new technologies were applied”
5 BDR Best P...
As much as possible try to limit the
number of different processors, operating
systems, database products, etc
5 BDR Best ...
Configurations and settings should be as
cookie-cutter as possible to simplify
maintenance and recovery
5 BDR Best Practic...
Create a medium to long term plan to
reduce the number of servers that
must be managed and maintained
5 BDR Best Practices...
Provide protected storage space and
business processes dedicated to the
backup of mission critical data
5 BDR Best Practic...
Summary
• Grow your business
Disaster recovery as a service market growing at 55.2%
• Protect their business
“The survival...
N-able
An MSP’s complete toolkit
© 2014 N-able Technologies, Inc. All rights reserved.
N-central® RMM
Backup
Manager
Secur...
Questions?
© 2014 N-able Technologies, Inc. All rights reserved.
© 2014 N-able Technologies, Inc. All rights reserved.
Start your 30-Day Free Trial
N-central + Backup Manager StorageCraft...
Legal Information
The N-able Technologies and N-central trademarks are the exclusive property of
N-able Technologies, Inc....
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N able backup manager - maximize per-customer revenue through backup final

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Data backup is something that everyone who has ever lost data understands. Except that when it comes to business, backup is not about protecting family photos, it’s about keeping the business running. When an SMB loses data or takes days or weeks to recover from loss, the results can be disastrous.

Bryan Zimmerman, Product Manager from N-able and Matt Urmston, Director of Product Management from StorageCraft will discuss why it is a great time to be in the backup business:
• Money. There is substantial revenue in backup and more SMBs are purchasing it than ever before
• Data loss or disaster hurts your customers business which hurts your business
• If you don’t provide full service IT, chances are you have competitors that do

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N able backup manager - maximize per-customer revenue through backup final

  1. 1. N-able Backup Manager How to maximize per-customer revenue through backup © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
  2. 2. Presented By © 2014 N-able Technologies, Inc. All rights reserved. Bryan Zimmerman Product Manager Bret Dayley Marketing Alliance Director StorageCraft
  3. 3. Webinar FAQ 25min presentation + 5min Q&A Copies will be emailed and posted online Phone: 1-888-200-4200 Access Code: 14152951 International numbers: http://bit.ly/1nJBKQw Ask questions at any time © 2014 N-able Technologies, Inc. All rights reserved.
  4. 4. Agenda 1. Grow your business 2. Protect your customers business 3. Provide full service © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
  5. 5. Every week 140,000 hard disks drives crash in the United States* © 2014 N-able Technologies, Inc. All rights reserved. * Failure Trends in a Large Disk Drive Population by Google Inc. Available at: http://static.googleusercontent.com/media/research.google.com/en//archive/disk_failures.pdf
  6. 6. Every week 140,000 hard disks drives crash in the United States* © 2014 N-able Technologies, Inc. All rights reserved. If stacked end to end that would be as long as 153 football fields * Failure Trends in a Large Disk Drive Population by Google Inc. Available at: http://static.googleusercontent.com/media/research.google.com/en//archive/disk_failures.pdf
  7. 7. Disaster recovery as a service market is expected to grow at © 2014 N-able Technologies, Inc. All rights reserved. 55.2% to $5.7Bn According to the DR-as-a-Service report by MarketsandMarkets Available at http://www.prweb.com/releases/disaster-recovery-DRaaS/DR-as-a-service-market/prweb10641984.htm
  8. 8. 1. Grow your business © 2014 N-able Technologies, Inc. All rights reserved.
  9. 9. More Services = More Revenue Basic Service • Remote Monitoring • Maintenance Full Service • Remote Monitoring • Maintenance • Patch Management • Managed Security • Backup and Disaster Recovery © 2014 N-able Technologies, Inc. All rights reserved.
  10. 10. Running the numbers Average Customer Makeup • 2 Servers • 20 Workstations Suggested Customer Pricing • $100-$150 per month • $13 per month 60% MSP Margin Total Potential $450 per site $5400 per year 100 Customers: $540 000 per year
  11. 11. But where do you start? © 2014 N-able Technologies, Inc. All rights reserved.
  12. 12. Find a great partner © 2014 N-able Technologies, Inc. All rights reserved. • A partner, not a software provider • Platform that makes you look great to your customer • A plan to grow your business
  13. 13. Find great technology • Recoverability • Industry-leading reliability means systems and data are recoverable when you need it • Flexibility • Hardware agnostic, hypervisor agnostic, cloud agnostic • Quick Recovery Features • Simple data (file/folder) recovery with no system restore required! • VirtualBoot – full system disaster recovery in 5 minutes! • Automation • Integrated replication, consolidation, and verification of backups • Define unique retention settings for on-site and off-site • Provides peace of mind at scale © 2014 N-able Technologies, Inc. All rights reserved.
  14. 14. Make sure there is a great onboarding process • Helps you get up to speed and setup the system for the first time • There to help you as you are learning • Quick to support when you need it © 2014 N-able Technologies, Inc. All rights reserved.
  15. 15. Great Partner Great Technology Great Onboarding More Services & More Revenue • Remote Monitoring • Maintenance • Patch Management • Managed Security • Backup and Disaster Recovery © 2014 N-able Technologies, Inc. All rights reserved.
  16. 16. 2. Protect your customers business © 2014 N-able Technologies, Inc. All rights reserved.
  17. 17. 90% of businesses losing data from a disaster are forced to shut down within 2 years © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved. Gartner Available at: http://www.gartner.com/technology/research.jsp
  18. 18. Only 44% of businesses successfully recovered information after a recent data recovery event © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved. “DR By the Numbers” Zerto Available at: http://www.zerto.com/blog/disaster-recovery-planning/dr-by-the-numbers/
  19. 19. 53% of claimants never recoup the losses incurred by a disaster © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved. “Disaster Recovery” DRS Available at: http://www.disasterrecoverysolutions.co.uk/disaster-recovery
  20. 20. Backup covers a variety of incidents • Server failure • Hard drive failure • Power outages • Viruses • Disgruntled employees • Natural disasters © 2014 N-able Technologies, Inc. All rights reserved.
  21. 21. It Pays to Plan © 2014 N-able Technologies, Inc. All rights reserved. You Need Professional Help: Report by Aberdeen Group As of July 07, 2014 Available at: ftp://ftp.usmp.edu.pe/separatas/FIA/posgrado/doctorado/2011- 2/Gestion%20de%20la%20Infraestructura%20de%20TI/articulos/Aberdeen%20Disaster-planning-recovery.pdf
  22. 22. 3. Provide full service © 2014 N-able Technologies, Inc. All rights reserved.
  23. 23. Provide your customers with a BDR plan Help them identify: • Where their data is • What services they depend on • What is the restore priority • How long can they live without each service • How much downtime costs them © 2014 N-able Technologies, Inc. All rights reserved.
  24. 24. 5 BDR Best Practices Automate Constrain Standardize Consolidate Isolate © 2014 N-able Technologies, Inc. All rights reserved.
  25. 25. “backup and recovery procedures could be reduced by 85-90% when automation and new technologies were applied” 5 BDR Best Practices Automate Constrain Standardize Consolidate Isolate “Business Risk and the Midsized Firm” Randy Perry, Jean S. Bozman, Raymond Boggs Available at: https://www.mercurymagazines.com/pdf/HPINTELBRM1.pdf © 2014 N-able Technologies, Inc. All rights reserved.
  26. 26. As much as possible try to limit the number of different processors, operating systems, database products, etc 5 BDR Best Practices Automate Constrain Standardize Consolidate Isolate © 2014 N-able Technologies, Inc. All rights reserved.
  27. 27. Configurations and settings should be as cookie-cutter as possible to simplify maintenance and recovery 5 BDR Best Practices Automate Constrain Standardize Consolidate Isolate © 2014 N-able Technologies, Inc. All rights reserved.
  28. 28. Create a medium to long term plan to reduce the number of servers that must be managed and maintained 5 BDR Best Practices Automate Constrain Standardize Consolidate Isolate © 2014 N-able Technologies, Inc. All rights reserved.
  29. 29. Provide protected storage space and business processes dedicated to the backup of mission critical data 5 BDR Best Practices Automate Constrain Standardize Consolidate Isolate © 2014 N-able Technologies, Inc. All rights reserved.
  30. 30. Summary • Grow your business Disaster recovery as a service market growing at 55.2% • Protect their business “The survival rate for companies without a disaster recovery plan is less than 10%” • Provide full service If you won’t, your competitors will © 2014 N-able Technologies, Inc. All rights reserved.
  31. 31. N-able An MSP’s complete toolkit © 2014 N-able Technologies, Inc. All rights reserved. N-central® RMM Backup Manager Security Manager Patch Manager Audit Manager Help Desk Manager Report Manager Mobile Manager
  32. 32. Questions? © 2014 N-able Technologies, Inc. All rights reserved.
  33. 33. © 2014 N-able Technologies, Inc. All rights reserved. Start your 30-Day Free Trial N-central + Backup Manager StorageCraft Remote Management Made Simple START MY FREE TRIAL or http://bit.ly/1neBB7w
  34. 34. Legal Information The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies. © 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

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