Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga

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A case study on how TripAdvisor implemented Mzinga's OmniSocial Learning platform for its Global Employee Learning, Development, and Collaboration.

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Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga

  1. 1. Worldwide Employee Learning & Development – a TripAdvisor Case Study Presented by TripAdvisor & Mzinga, Inc. MZINGA l MAKING SOCIAL WORK l MZINGA.COM 1
  2. 2. Who is TripAdvisor? TripAdvisor® is the world’s largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor’s Compass platform is powered by OmniSocial Learning. MZINGA l MAKING SOCIAL WORK l MZINGA.COM 2
  3. 3. Who is Mzinga? Robust social software technology suite Technology & Services SaaS deployment Scalable solution platform with flexible deployment options Strategic consulting, learning & moderation services Targeted social software solutions for: • Marketing • Employee collaboration & training • Customer engagement & training • Customer support Broadest Solution Set Company Headquartered in Burlington, MA 100 employees including network of 50 multilingual social media professionals Experience Service millions of users across hundreds of leading brands worldwide Sample Customers MZINGA l MAKING SOCIAL WORK l MZINGA.COM 3
  4. 4. What is OmniSocial Learning? A flexible and SaaS based social learning platform, that can be implemented quickly, easily and deployed in multiple ways, to help organizations perform and excel through Customer and Employee focus. MZINGA l MAKING SOCIAL WORK l MZINGA.COM 4
  5. 5. Use Case: Employees Social Learning Streamline training development and delivery Improve time to competency Develop talent and careers Increase learning program/event value and efficiencies Build business agility and bench strength Employee Engagement Encourage employee interaction and collaboration Increase productivity and performance Increase efficiencies Drive employee satisfaction & retention Recruiting & On-boarding Improve recruiting Streamline on-boarding processes Speed time to competency Future-proof your organization MZINGA l MAKING SOCIAL WORK l MZINGA.COM 5
  6. 6. Q&A/Discussion MZINGA l MAKING SOCIAL WORK l MZINGA.COM 6
  7. 7. TripAdvisor’s Compass Home Page MZINGA l MAKING SOCIAL WORK l MZINGA.COM 7
  8. 8. Comments from the crowd MZINGA l MAKING SOCIAL WORK l MZINGA.COM 8
  9. 9. Solution: OmniSocial Learning Client: TripAdvisor TripAdvisor® is the world’s largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor’s Compass platform is powered by OmniSocial Learning. Results: Business Goals: • Support learning & development for associates worldwide • Integrate to existing HR system infrastructure • Offer world-class learning & related social content in an easy to use platform • Forecast training and development needs for operational efficiencies MZINGA l MAKING SOCIAL WORK l MZINGA.COM • Increased visibility of available learning offerings to a worldwide audience resulting in wide adoption • Successful transformation from push to pull training via forecasting keeps training development efficient and in touch with user needs • Compass provides an easy to use one stop shop for learning content, announcements, 9 posts and tips
  10. 10. Webcast: Advanced Learning Content Development with Mzinga Publisher  Collaborative, social course authoring  Simple, web-based user interface and embedded social technologies throughout the authoring platform  Deploy on any device  Join us Wednesday, Feb 20, 3-4 pm ET MZINGA l MAKING SOCIAL WORK l MZINGA.COM 10
  11. 11. Thank you! Visit us at Mzinga.com & TripAdvisor.com Contact us at Learnmore@mzinga.com Dfirst@tripadvisor.com Korzel@tripadvisor.com MZINGA l MAKING SOCIAL WORK l MZINGA.COM 11

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