"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
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"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -

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Find out how Convey Health Solutions is enabling social learning and employee collaboration with their internal community The Pulse, powered by Mzinga's OmniSocial Learning platform.

Find out how Convey Health Solutions is enabling social learning and employee collaboration with their internal community The Pulse, powered by Mzinga's OmniSocial Learning platform.

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"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions - Presentation Transcript

  • 1. © 2013 Convey Health Solutions Communicate, Collaborate and Become More Productive Using Social Learning Platforms “The Importance of Pulse” Deanna Kim, Convey Health Solutions Director of Learning & Development June 27, 2013 Webinar:
  • 2. © 2013 Convey Health Solutions 2 Where Convey Health Started 2002 In 2002, Convey Health Solutions (formerly NationsHealth) was founded to improve the healthcare experience of Americans, such as Medicare beneficiaries and uninsured or underinsured persons.
  • 3. © 2013 Convey Health Solutions 3 Today, Convey Health Solutions is one of the largest healthcare focused Business Process Outsourcing (BPO) organizations in the country. Our senior management team has over 100 years of experience in Medicare-centric organizations. We specialize in high volume clients who need compliant healthcare-related solutions. Who We Are 2013
  • 4. © 2013 Convey Health Solutions 4 Our Locations Convey Health Solutions Corporate Headquarters and Solution Center Sunrise, FL Convey Health Solution Center Fort Pierce, FL Convey Health Distribution / Fulfillment Center Weston, FL Convey Health Solution Center Yuma, AZ Convey Health Solution Center Manila Philippines
  • 5. © 2013 Convey Health Solutions The Challenge 5 With all of this growth, how do we keep… collaborating? engaged? compliant? learning? developing?
  • 6. © 2013 Convey Health Solutions The Solution 6 Learning Management System (LMS) • E-learning modules • Assessments • Training Attestations • Training Tracking • Training Reports • Training Surveys Social Learning • Blogs •C-Suite •Human Resources •Compliance •Learning & Development •Facilities • Discussion Boards • Wikis • Medicare 101 • Medicare Acronyms • Corporate Information • Polls • Client Specific Communities
  • 7. © 2013 Convey Health Solutions Introducing Pulse 7 Client Specific Communities Collaboration Through Discussion Boards & Wikis Communication Through Social Networking Computer Based Training Modules with Testing and Attestation Capture s © 2013 Convey Health Solutions
  • 8. © 2013 Convey Health Solutions 8
  • 9. © 2013 Convey Health Solutions My Convey Health U To Do List 9 All of our instructor led training is reinforced, checked and tracked via computer based training on Pulse. Each user has their own individual learning track © 2013 Convey Health Solutions
  • 10. © 2013 Convey Health Solutions Sample E-learning Module 10© 2013 Convey Health Solutions
  • 11. © 2013 Convey Health Solutions Sample E-learning Module 11© 2013 Convey Health Solutions
  • 12. © 2013 Convey Health Solutions All Learning Modules are Reviewable 12 List of Completed Courses © 2013 Convey Health Solutions
  • 13. © 2013 Convey Health Solutions 13 Social Learning
  • 14. © 2013 Convey Health Solutions Members Receive Their Own Profile 14© 2013 Convey Health Solutions Members can earn badges
  • 15. © 2013 Convey Health Solutions Celebrating our Success through Discussion Boards 15© 2013 Convey Health Solutions
  • 16. © 2013 Convey Health Solutions Increasing Executive Engagement via Blogs 16© 2013 Convey Health Solutions Reach your entire organization via one post
  • 17. © 2013 Convey Health Solutions Increasing Collaboration through Wikis 17© 2013 Convey Health Solutions
  • 18. © 2013 Convey Health Solutions Clickable Banners to Drive Engagement to Blog Posts 18© 2013 Convey Health Solutions
  • 19. © 2013 Convey Health Solutions Weekly Polls Capture Real Time Feedback 19© 2013 Convey Health Solutions
  • 20. © 2013 Convey Health Solutions Empowering our Employees with a Voice 20© 2013 Convey Health Solutions Anonymous suggestions sent to the VP of HR
  • 21. © 2013 Convey Health Solutions The Result 21 pulse - the rate at which the heart beats; usually measured to obtain a quick evaluation of a person's health We’re in sync with the Pulse of our entire organization.
  • 22. © 2013 Convey Health Solutions Return On Investment 22 • Improving communication and employee morale through Executive Engagement • Increasing employee productivity by offering a blended e- learning option • Reduced travel and classroom training costs • Reducing the amount of paper used for desk-drop announcements • Reducing Help Desk tickets through social learning and empowering users to find the answers on discussion boards • Maintaining Compliance through assessments and robust reporting • Continual Feedback = Continual Improvement © 2013 Convey Health Solutions
  • 23. © 2013 Convey Health Solutions TrainingIndustry.com Pulse Webinar Stats and Details ► 255 professionals attended the Pulse webinar from firms such as: 23 Abbott Accenture ADP AT&T Boeing Cardinal Health Cigna Deutsche Bank Discover Financial Services Disney Edward Jones Estee Lauder FedEx Gartner Geico Goodwill Industries IBM Johnson & Johnson Kraft Kroger Liberty Mutual Merck UnitedHealthcare / Optum Pitney Bowes The Hershey Company US Bank Verizon Wells Fargo Zeiss Attendee feedback: “Engaging and prepared! Thanks for the demonstration on maximizing the value of an LMS.”
  • 24. © 2013 Convey Health Solutions 24