Consumer Awareness

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Learn what consumer awareness really is, how to shop smart and how to file complaint if, unfortunately, you have been caught in a scam or are unhappy with a purchase.

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Consumer Awareness

  1. 1. Making money sensetips and ideas to help your family prosper<br />Consumer Awareness<br />1<br />
  2. 2. WHAT IS IT?<br />Being aware of your rights as a consumer<br />Educating yourself on the products or services you are about to buy<br />Educating yourself on the scams that consumers face today<br />2<br />
  3. 3. COMPARATIVE SHOPPING<br />Wise consumer buying starts with a plan. People who use a systematic purchasing strategy will make more effective purchases<br />Some comparative shopping techniques a person should carefully consider when purchasing a product/service are:<br />Price<br />Features<br />Benefits<br />Warranty <br />Store Policies<br />3<br />
  4. 4. COMPARATIVE SHOPPING CHART<br />4<br />
  5. 5. EXAMPLES OF CONSUMER SCAMS<br />Foreign scams<br />Telemarketing scams<br />Credit repair<br />Automatic debit scams<br />Fraudulent diet scams<br />Magazine subscription scams<br />Toll-free scams<br />International phone scams<br />Online scams<br />5<br />
  6. 6. HOW TO HANDLE A CONSUMER PROBLEM<br />Collect records<br />File a complaint with the seller<br />Call or write the person responsible for consumer complaints at the company’s headquarters<br />What to write:<br />Your name, address and account number, if appropriate<br />Describe your purchase (name of product, serial number, date and location of purchase)<br />State of problem and give history<br />Ask for specific action<br />Enclose copies of documents regarding your problem<br />Allow time for action or response <br />Include how you can be reached<br />6<br />
  7. 7. HOW TO HANDLE A CONSUMER PROBLEM – CONT.<br />Contact an industry dispute program, the Better Business Bureau<br />Contact a Federal agency<br />File a claim in small-claims court or hire a private lawyer<br />7<br />Source: www.practicalmoneyskills.com<br />
  8. 8. CONSUMER INFORMATION AND HELP<br />Helpful websites for Consumer Awareness<br />Better Business Bureau – www.bbb.com<br />Brand, Price and Feature Comparison – www.pricescan.com<br />Consumer Reports – www.consumerreports.org<br />Consumer World – www.consumerworld.org<br />Government Information Sources – www.consumer.gov, www.pueblo.gsa.gov, www.ftc.gov<br />National Fraud Information Center – www.fraud.org<br />The Consumer Law Page – www.consumerlawpage.com<br />8<br />
  9. 9. For more information:<br />920.882.4800<br />www.myprospera.com<br />For more great financial tips and news follow us on Twitter and facebook!<br />http://twitter.com/MyProspera<br />http://facebook.com/<br />9<br />Source: www.practicalmoneyskills.com<br />

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