Grapevine communication in business environment

1. Grapevine communicationGRAPEVINE COMMUNICATION

2. SCOPE
 Salient features
 When where and why
 Advantages
 Disadvantages
 Countermeasures

3. INTRODUCTION

4. FEATURES
 Flexibility
 Rapid
 No record
 Distortion
 Spontaneity

5. WHEN AND WHY?
 Employee Emotion
 Informal and peer groups
 Exceptional information
 Talkative people
 Suspicious attitude
 Organizational climate

6. ADVANTAGES
 Rapid flow
 Speedy Feedback
 Group cohesiveness
 Informal communication

7. DISADVANTAGES
 Rumours
 Untrustworthiness
 Adverse effect - employee output
 Internal hostility
 Impedes Goodwill

8. DEALING WITH GRAPEVINE
 Open communication channels
 Improve work quality
 Trust-relationships
 Information access
 Provide correct information

9. DEALING WITH GRAPEVINE
 Encourage involvement
 Use as Barometer
 Avoid threatening
 Control rumours
 Integration

10. DEALING WITH GRAPEVINE
 Encourage interactions
 Open culture
 Communicate
 Keep them busy
 Eliminate uncertainty

11. CONCLUSION

12. ANY QUESTIONS