Tc workshop toulouse

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Presentation about how Interaction Design can play a role in avoiding stigmatisation.

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Tc workshop toulouse

  1. 1. Avoiding stigmatisation What is the role of (interaction) design? Lars Oestreicher Dept. of Information Technology Uppsala University LarsOe@it.uu.se (Paintings by Mahmood Azadnia, Mashad, Iran)Monday, March 11, 13
  2. 2. Impairments and stigmatisationMonday, March 11, 13
  3. 3. Stigmatisation • Goffman, Erving (1963), Stigma • A feature that distinguishes people from ”normality” • Generally a degrading notion • Generates an exclusionMonday, March 11, 13
  4. 4. • Stigmatisation can be due to: • The physical signs of impairments • The social effects of impairments • The effects from supportive devices • Social exclusion (rules, categorisation)Monday, March 11, 13
  5. 5. Rules can exclude...Monday, March 11, 13
  6. 6. Bad design too...Monday, March 11, 13
  7. 7. Bad interaction design?Monday, March 11, 13
  8. 8. Three Projects • POTT - Personal Object Tag Tracking • Dynamic Maps for the Blind • Personal Information Centers - smartphonesMonday, March 11, 13
  9. 9. A general observation • Many special solutions make people feel stigmatised • Maps for blind people • ”Keyfinders” for people with slight dementia • Interface solutions for blind people • Special solutions for physically impairedMonday, March 11, 13
  10. 10. Special solutionMonday, March 11, 13
  11. 11. Avoiding stigmatisation • Approaching ”normalcy” • Special designs are made into normal ones • Adapting special technology • Making the unnormal normal • Increasing visibility • Avoiding bad, stigmatising solutionsMonday, March 11, 13
  12. 12. (Interaction) Design • Simple solutions for everyone • Avoiding special solutions • Making the special solutions normalMonday, March 11, 13
  13. 13. Well-known knowledge • Perception and Information channels • Physical and Psychological strengths and weaknesses • Social interaction • Attitudes and self-imageMonday, March 11, 13
  14. 14. Project conclusions • Personal solutions are vital, adapt interaction to the needs • Avoid ”special” solutions, make the normal solutions fit • Use unobtrusive but efficient communication channels • Move interaction close to the userMonday, March 11, 13
  15. 15. Design for emotional interaction?Monday, March 11, 13

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